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GREGORY A
Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very positive experience
KAREN SRental was so easy and quick
GORDON BBest experience with any u haul fast and easy explained everything very well
CORREY SParking on arrival is non-existent. No outward indicators of parking available inside for rental customers. Truck ride was very rough and jarring most of the time. And clean and well maintained should be two questions, not one. Clean but maintenance could be better.
Michael COwner is a great lady and very knowledgeable very helpful as well.
Ross RAngela is the best!
Stefan SDidn't receive the dolly or blankets I wanted and paid for in the order
Bethany CThe People there were very helpful in adjusting to our change in who was actually picking up the trailer. We returned the trailer earlier than originally thought and received credit for the early return
DEVON KClean, easy and convenient
Robert PThey were quick and professional. Excellent location and will use it again
STEVEN MThe drop and tow coupler needs to be tighter for the recommended 2in ball. It is very loose and has no way to tighten it down like the older screw type couplers.
Alan GFast and easy. Nice friendly people.
TRISHA MEverything was great
Susan CStop lying. Be honest.
JASON JReserved the truck for 12 hours and I needed it for the full time but the employee told me that I had to return it by 10pm or I would get charged for an additional day. This turned my 12 hour reservation into an 8 hour reservation so I was unable to complete the job. The light in the back end of the truck did not work, the appliance dolly I rented was literally just thrown into the trunk and was bouncing all over so I had to pull over and secure it. There was a sticky residue on the drivers seat that transferred to my jeans for the remainder of the day. The location of the truck was literally the longest walk ever back to my car, from the front of the property to the back of the property. No other parking available. Employee very rude and I paid over $100 and was now unable to complete the task I rented the truck for to begin with because he changed my due back time.
GABRIEL HApparently somebody sent me a text changing the drop off location that I was unaware of, but they figured out how to make it work after I was already there
Frederick vGreat place, customer service excellent! I would recommend this place to everyone.
JASON LSuch a smooth process. Great staff!
KIMBERLY GGreat working with Steve! Very professional, yet friendly, customer service - and always accommodating. ¡Gracias!
STEPHEN GConvenient in and out
MARK FGate code for drop off was very convenient. Excellent service.
Tracy WGreat service and help.
JAMES JHad trouble with the app check in process
Jeff KTrailer was nowhere near the dimensions advertised. Do NOT go off of the advertised dimensions, read the fine print for inside dimensions which are more than a foot less. Returned less than an hour after getting it because it was not big enough, still was charged.
MICHAEL RVery well run facility.
KENNETH JHad great experience couple of times in a month.
NITINKUMAR JI didn’t ask to add insurance,but they charged for it anyway
ANDRI BCountomer service was top notch! Great!
STEPHEN PThe trailer door was very difficult to open and close. The staff member helping me was great. Always appreciate rentals from U Haul.
susette aFriendly, efficient service from this pickup location - thanks. Only thing I would appreciate or would recommend as an improvement, When I picked up the rental vehicle the fuel level was at or around 1/2 tank. My responsibility is to return the vehicle with the same amount of fuel. If the fuel tank is full it is much easier for me to meet that commitment (or be accurately billed for the difference). This is a minor issue that in no way detracts from this positive rental experience.
Alan WTire blew out in highway en route. Fender was already damaged prior to my rental as indicated by the stickers on the trailer. Only new damage was the light being taken out by the tire.
Maxwell MWas greeted by a woman who was not friendly. Was told to drive the trailer into the storage lot and disconnect and drop off myself. Not a great experience, and would drive out of my way in the future to use a different UHaul facility.
Mark AThe checking in process is very taxing and stressful, way too many steps! You should be able to verify yourself with driver license and a photo when you set up the rental. The lock box situation to get the key was not clear. When we got the truck finally and went to leave we had no idea how to make the gate open. Luckily someone there had just returned a truck and knew from prior experience. The initial check in was the worst! Returning wasn't as bad but maybe I was prepared. It would have been faster to just go in the office at the location
Dan OMake the U Haul online website portal more reliable for the U Haul vendor. The corporate U Haul website went down and the rep had to manually have the charges approved for customers..
Robert FHowever the owners son was great listener. His sister was brassy. Her communication style needs improvement.I dont want to spend anymore money @ this place. I will go to another place if I have to.
Michelle KWas the location clean and inviting? Yes No * Not Applicable I tried to choose this option but your system is malfunctioning. WHY offer the option if the system refuses to accept it and requires a yes or no answer!
Geun SThe trailer handled well, despite appearing to have a million miles on it. Tires were a little warm, and the running lights didn't work on one side, but otherwise the trailer did just as I had hoped, and will likely be back in a few weeks to rent again.
Kenneth HService is always A1!
STEVEN SOur rental experience went very well. We appreciate the professional friendly service.
Carl BAngela was a true professional and very helpful in getting everything set up. Would rent from UHaul at this location again without a doubt!
Frank LThe only Uhaul location I go to!
STEVEN SThe person working the front desk was extremely helpful and very polite. My experience was quick and easy, I would definitely recommend this rental location to anyone.
Tim SNothing.
STAN MI would never let this person do anything with the public. She acted like I was bothering her. In old fashion terms she was a bitch.
terry sCustomer service was great
jason lAngela was very helpful and friendly.
Cheryl WGreat service. Very helpful Will use again
Richard RTruck was great. I couldn't get the radio to work, but didn't spend any time on it. We had to work through a problem with U-Haul point of sale system being down. I think Steven handled this problem in as good of a way as possible. Truck was fine, people were better. This in now my preferred U-Haul store.
James M