Customer did not leave a comment.Carlos A.
Customer Reviews for Storage Depot Fossil Creek
(U-Haul Neighborhood Dealer)
Fort Worth, TX 76137
Services at this Location:
9 am - 1:30 pm / 2:30 pm - 6 pm
- Thursday24 hours
9 am - 1:30 pm / 2:30 pm - 6 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff at this location. I will recommend for friends in the area.Samuel H.
Customer did not leave a comment.Gayla A. | Overall Experience
No improvement requiredCarlos L.
Customer did not leave a comment.TONYA P. | Overall Experience
I was charged for a furniture dolly and there was not one supplied. I am still waiting for my refund on that.TONYA P.
Nothing. Lauren was amazing and assisted me through a flawless process.Paul D.
Rented a truck for pick up on Sunday. Truck was on empty and. There was damage that was not marked. Interior of truck was dirty. Paid for Furniture mover and blankets Truck did not have the blankets or furniture mover in it when I arrived. Use the app to pick up the truck. Location was closed. Called 800 number for U-haul. Waited 30 minutes for a call back. Operator could do nothing for me. Told me to go rent the equipment somewhere else at another U-haul dealer. Had to drive 1 hour round trip to go get furniture mover and blankets from another U-haul center had to pay for them. Horrible experience. I had people waiting To help me move that waited 2 hours because of because of this mess.Patrick B.
Front desk clerk was very helpful and friendlyCONNIE L.
Customer did not leave a comment.NATHAN G. | Overall Experience
Customer did not leave a comment.Jose N.
Customer did not leave a comment.Bianca M. | Overall Experience
Friendly staff very helpfulSherry C. | Overall Experience
We've rented from here twice now. The first time was exceptional from service to equipment and process so we worked with our time frame and their equipment availability to use this location again. We'll likely return to this location going forward when local.kelly G.
The vehicle was clean and ready to go. The representative was polite and friendly. There is not much more you can ask for.Christine W.
The customer service was amazing.ryan M.
Customer did not leave a comment.Lino C.
Inside of truck was not swept out and clean, I had to do that myself. I reserved a loading dolly, there was not one in the truck and the person at the pick up location said it was not brought with the truck and they had none to give me. The location I requested to pick up the truck did not have one available, so I had to drive a good distance from my home to get this UHaul.JULIE M.
Customer did not leave a comment.Giovanna D.
Customer did not leave a comment.Becky L.
Customer did not leave a comment.Wayne M.
The people were great but there has been a huge mouse infestation which has caused a major problem for me and others that are using the facilities. The storage personnel has moved forward with my claims without delay,Carroll R. | Overall Experience
Customer did not leave a comment.Esequiel T.
Customer did not leave a comment.Brandon P.
Customer did not leave a comment.Patrick S.
Customer did not leave a comment.Ivonne Y.
Customer did not leave a comment.Marisol C.
Customer did not leave a comment.Kendra R. | Overall Experience
The entire time we were there we could not get ahold of anyone and when we did the lady was rude on the phone. Then we had leaking in our storage and we called the insurance company they said not enough damage was done so that was not helpful and we were never notified of damage in our unit. We then went and noticed someone came Into our unit and tried to use a bucket to catch dripping water and we were never notified. But we were always quick to be notified about our paymentRyan D. | Overall Experience
It was all good. Except I asked for a dolley and didn't get one.Fernando S.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Patrice S.
everything was goodrandy L.
The front desk attendant was incredibly nice! Great truck great service!Phillip Russell K.
Great staff and great place!Robert C. | Overall Experience
Great customer serviceHazel C.
Customer did not leave a comment.Patti T.
Customer did not leave a comment.Toby B.
Customer did not leave a comment.Kenneth G.
Aside from a overhead pipe leak that left a rust stain on the hood of my pickup I have to admit that their customer service was excellent and my stored items are almost perfectly undamaged. Overall I give Storage Depot an excellent rating, I would recommend Storage Depot if someone were to ask me for a storage solution.RAYMOND B. | Overall Experience
Customer did not leave a comment.Sara H. | Overall Experience
Customer did not leave a comment.Betty R. | Overall Experience
Customer did not leave a comment.Julio D.
Customer did not leave a comment.William S.
Customer did not leave a comment.Chris L.
I rented an appliance dolly and the rental store didn't have any. My truck broke down and it took an hour in 100 degree heat to get ahold of anyone.Shelbee R.
Customer did not leave a comment.David S. | Overall Experience
Customer did not leave a comment.Roberto R.
I had my spot for 6 years and enjoyed the air conditioning, safe location. However I just got to the point of needing to decide what to keep and what to get rid of. Should have done this years ago.CRAIG P. | Overall Experience
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.Ken B.
The rental trucks should be full of fuel when rented. Some renters need more than a quarter tank when they pick the trucks up and risk running out of gas because they forget the tank is only a quarter full. It's easier to refill a tank when returning than trying to match the beginning tank level after use.John G.
Customer did not leave a comment.Ying C.
Customer did not leave a comment.Leonardo F. | Overall Experience
All set nothing can change.thanks is very low price for rental price.KIRAN P.
Tonya-Manager She provided exceptional customer serviceâ€¦ Thank you!!!LISA L.
The lady offered the service at last hour She did not hesitate language problem Was easy to book and returnRAM T.
Customer did not leave a comment.Erin P.
I HAD THE HARDEST TIME GETTING MY REFUND AND I STILL HAVENT GOTTTEN ITChakyrah G.
Prompt and great help. Keep it up. I would love to rent from you from now on.LEONARDO F.
The air conditioner did not work. I drove 5 hours in 85 degree weather. I told the person I picked the truck up from and she told me to inform the person that I dropped it off toâ€¦500$ is very over priced for those conditionsmisty G.
Customer did not leave a comment.Kylie P.
Truck was supposed to be new, it was dirty, ciggeratte burn in seat, had a grinding noise when you applied the break. Also was told we would get a refund if returned in the same day it was rented, no refund, said no they don't do that if it was rented for so many days and it was returned early. We only wanted it for one day and we had to pay for two days. I will not use u-haul again.virgina V.
Excellent customer service! Will rent from them again!John T.
Customer did not leave a comment.Harvey A. | Overall Experience
The mobile phone process auto pick up service doesn't work. I had to go in and do a manual pick up.Nova S.
Customer did not leave a comment.Tracy W.
Customer did not leave a comment.Jennifer H. | Overall Experience
Staff were super awesome and helpful. The being closed over the weekend and so early was problematic.Keren E. | Overall Experience
The self checkout app was a mess and would not recognize or upload my photos for pickup or drop off. The site and truck were good. The app was bad.Matthew C.
Customer did not leave a comment.KEVIN A.
Customer did not leave a comment.Madsion S.
Customer did not leave a comment.Brandon M.
Tonya Cole is both friendly and professional.BOB S. | Overall Experience
The staff has always been friendly and customer service focused. I couldn’t aak for a better experience.Joan B. | Overall Experience
No recommendations. Fast and Friendly would recommend this location for rental and storage needs.Brenda J.
Staff members were extremely friendly and helpful. Great crew!Stephen R. | Overall Experience
The truck rental experience was very good & if we need moving assistance in the future we will definitely consider u-haul. We hired movers to load & unload our truck. Prospective clients need to know that they do not have tools and can't even disassemble a bed. Fortunately, we had a few basic tools & they were able to assist. The same thing was true when the truck was unloaded. They have no tools and could not assist with putting the bed back together. I recommend that everyone should purchase furniture pads to protect their furnishings (low cost & effective).Guilit N.
The lady working the desk was incredibly kind and I just hope she recieves a bonus for Christmas. I am so wowed by this location as well as the location off of Denton Hwy in Watauga also was a sweetheart!Heather C.
The lady working 12/4 was very friendlyadrienne H.
Customer did not leave a comment.Hudson V.
We had to wait for 30 minutes past our reservation time to get our truck. It was a good thing I didn't need furniture pads or a utility dolly because there were none in the truck.Collin E.
Great communication.Jacob S. | Overall Experience
Very convenient location and wonderful staff. Great service.Sarah R.
Customer service, facilities and security were excellent, only thing that I did not appreciate is that my monthly fee was raised by 50% in two years which is extremely high for this period.Jorge E. | Overall Experience
Customer did not leave a comment.Randall D. | Overall Experience
Customer did not leave a comment.Andrea R.
IMO the advertising is a little disingenuous when on the trucks it says something like â€œrent me for 19.99!â€ One can assume there are additional fees plus replace has used. But then you get to the paperwork and it's also an additional $1.00/mile. If you are going across the DFW area metroplex, that can be a significant amount. How about adding â€œâ€¦ plus Mileageâ€ even in little letters!Susan R.
The roadside assistance service is horrible. The rear door was stuck I went through the live chat service, I explained the problem to the person who was supposed to help me, she sent a video but the problem was not resolved. I tried to explain that the door was still stuck but she ended the chat. I then called customer service I was on hold for 30minutes and my call was not answered. I called again and I was on hold for 40 minutes before my call was answered. What is the point of having roadside assistance if you can't get the assistance required? This is the most awful experience of customer service I have ever experienced.Bonita D.
The vehicle was difficult to drive. It shock when driving on highway. Is was bumpy. The final amount was over priced. OverpricedVera C.
Customer did not leave a comment.Victoria H. | Overall Experience
Customer did not leave a comment.Vidal R.
This storage facility and staff have been amazing in my 7 years as a client. I highly recommend their services!SHANNON T. | Overall Experience
Daniel was awesome!!!William M.
Customer did not leave a comment.Matias E.
Absolutely the best and amazing staff front start to check out!!Koronesha B. | Overall Experience
Ordered and checked in online. Paid for dolly and pads. Received neither but still charged. Waiting for confirmation for refund. Plus charged a fuel charge yet I returned the truck will full tankDustin W.
Customer did not leave a comment.Shawn F.
Customer did not leave a comment.Ronald L. | Overall Experience
Customer did not leave a comment.John T.
Customer did not leave a comment.Macarena A.
Customer did not leave a comment.Marion F.
Very good experience.Felix C. | Overall Experience
Customer did not leave a comment.Sherrie S. | Overall Experience
I only needed it for a short time but was a very easy and nice experience. Thank you to your office staff..Gayle H. | Overall Experience
Customer did not leave a comment.Tiffany C.
Customer did not leave a comment.Andrea S.
The staff at this facility has exceptional customer service. Exceptional! Truly worth bragging about!Koronesha B. | Overall Experience
Keep doing what you're doing.Robert H.
Customer did not leave a comment.TERESA B.
Use this storage facility on several different occasions and if needed will not hesitate to use it again.Robert M. | Overall Experience
Customer did not leave a comment.Shakeithdra L.
Customer did not leave a comment.jackie B.
Customer did not leave a comment.Dawn G. | Overall Experience
The truck was clean and fully functional and the location and process was very convenient!! I will use you guys again!!Christopher R.
Clean the trucks.Danny R.
I was always treated with respect and the staff was always more than helpful and friendly I would definitely recommend storage Depot to anyone wanting short-term or long-term storage. Thank you very much for being there for me.MARGARET M. | Overall Experience
Very good customer service.DELORES LAVONNE C. | Overall Experience
Customer did not leave a comment.sandrea E.
The rental experience was overall great. The only improvement I would suggest is to have the sound systems Bluetooth compatible, also I would've like to have cruise control as an option on the truck.john M.
Customer did not leave a comment.Rhett S.
Customer did not leave a comment.Megan F.
Customer did not leave a comment.Linda E.
Don't rip people off on the price. Y'all scam people, I mean cmon we already are moving(which is expensive) we don't need to dish more unneccessary cash out!Ronnie W.
Make sure the cab of the truck is clean.Delicia B.
Customer did not leave a comment.Vasquel J.
They chargedme Gasand I returned the truck with the same of Gas. I need my money backErnesto A.
Customer did not leave a comment.Zacquisha E.
Customer did not leave a comment.Tederail W.
Customer did not leave a comment.Cindy T.
Customer did not leave a comment.Cary S.
Customer did not leave a comment.Robert K.
Have the window shield blocker up so that it's not blazing hot when the customer enters. Provide a lock for the back of the truck bc the other truck I rented from Uhaul had it.Aundrea A.
Customer did not leave a comment.Gerardo P.
The staff was so nice and workes together to make sure I received the best price. I have a climate control unit that is nice an clean from the beggining. Very pleasedCandace R. | Reservation
It was fast and easy. Very friendly.RHONDA I. | Reservation
Mike was friendly and helpful. He explained all the details and went through all the paperwork efficiently. He really know what he is doing. The facility and my storage unit were clean and secure.Layne M. | Reservation
He was excellent in every way. He went well out of his way to make sure I was happy and taken care of.April C. | Reservation
Nice people reasonable prices!Wendy O. | Reservation
Really great customer serviceEric J. | Reservation
Clean and fit all my stuff. Exactly what a storage unit is for.Shane C. | Reservation
The manager is the best one you got, I would put him up against any other, not lacking in any area, a joy to work withERIC B. | Overall Experience
Great Service!Jacobi W. | Reservation
Fran at the front desk was super sweet and helpful! Glad I picked a place with a great team.OLIVIA M. | First Impressions
Fran, the site manager was so helpful. She really went above and behind to help me with my move in needs and ensured that the unit she assigned me would be adequate for all of my belongings.Privacy R. | First Impressions
The ladies in office are wonderful and the units are well maintained and very cleanPrivacy R. | First Impressions
Great experience, rep helpful, quick, nice unit.Privacy R. | First Impressions
I selected the wrong reservation date online.Privacy R. | First Impressions
Clean and easy access a little better lighting could be useful since there are no lights in the storage unit just in the halls and don`t illuminate very well in the storageADRIAN R. | First Impressions
The unit is clean and well maintained staff is friendly tooPrivacy R. | First Impressions
The office personnel were exceptional even under the pressure of a software problem, not of their doing.Privacy R. | First Impressions
Great, and accommodating! Staff is pleasant. So far, a great experience.Privacy R. | First Impressions
Fran was really sweet and super friendly. She answered every question I had!Privacy R. | First Impressions
Super friendly and easy to set upJUSTIN G. | First Impressions
Francheska was knowledgable and accommodating....great first impression.Privacy R. | First Impressions
I had a good experience.Privacy R. | First Impressions
very nice facility, the lady was really nice and answered all my questions.Privacy R. | First Impressions
Very good and attentive service.Privacy R. | First Impressions
Great servicePrivacy R. | First Impressions
Very nice peoplePrivacy R. | First Impressions
I did not utilize the facility as I originally thought it qualifies for one month free through uhaul. The facility informed me only uhaul facilities qualify for one free month.Privacy R. | First Impressions