Customer Reviews for Storage Depot Arlington
(U-Haul Neighborhood Dealer)

211 reviews

3414 S Collins St Ste 101   Arlington, TX 76014

(682) 330-7502

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(682) 330-7502

3414 S Collins St Ste 101
Arlington, TX 76014

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements needed. Smooth and easy procedure with a personable and pleasant professional.

Janice G 
Rating:
2.0

I reserved 1utility dolly, 1 appliance dolly, 1furniture dolly and a dozen furniture pads. When I got there only the utility dolly was available. I made this reservation a week in advance this was more than enough time for the location to contact me and let me know that they couldn't fulfill everything that I reserved. Communication goes a long way people, do better.

Ralph H 
Rating:
5.0

Customer did not leave a comment.

Porsha C 
Rating:
5.0

Everything was good. Staff was very friendly and helpful.

Ronald Z 
Rating:
5.0

Customer did not leave a comment.

Ayman R 
Rating:
5.0

Easy pickup and drop off.

Mark G 
Rating:
4.0

Customer did not leave a comment.

Richard K 
Rating:
5.0

Was very pleased with everything and everyone thank you so much

Donna W  |  Overall Experience 
Rating:
5.0

Nothing everything went smooth

Pat J 
Rating:
5.0

The UHaul system should force customer or UHaul worker to always take pictures when checkin to avoid disputes, protect customer against accidents occurring between the checkout of the last client and the checkin of the new current client. The current process is inconsistent and confusing because I always dispute and take pictures to protect myself. When I came to the UHaul drop off site, the UHaul representative and UHaul help line representative cannot checkin because of a system error. I told the dropoff representative that I disputed most UHaul truck pictures because I wanted to take pictures when checkin to protect myself. So the dropoff representative called another help contact to get in my current UHaul contract file and removed all the pictures I took in order to do the checkin successfully. This is not the right way to do because all my checkin pictures are wiped out and if there are any disputes about truck damages, it only protect UHaul and not the customer. I would rate this UHaul application as unreliable causing delay in my checkout process which involves lots time if many persons involved. In conclusion, your company needs to hire better IT team. I would rank this UHaul application for this checkin & checkout process with 1 star out of 5.

thanh d 
Rating:
5.0

I am so grateful that the people who care about you and your family. They are so much helpful and knowledgeable about their services, efficiency and quality of business. Thank you! Sincerely, Willicestine Irby

WILLICESTINE I 
Rating:
5.0

Customer did not leave a comment.

Tadiwanashe M 
Rating:
5.0

Storage Depot took good care of their customers. I still need to clean out my unit, however I’ve been sick and unable. I called and will take care of that on the 13th. As always they go out of their way to understanding. Again, awesome service!!

ANN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawnna B  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Lashaunda H 
Rating:
1.0

Customer did not leave a comment.

Rayven E 
Rating:
1.0

Customer did not leave a comment.

Justin P 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
5.0

Great service!

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Reza F 
Rating:
5.0

Customer did not leave a comment.

Latarusha B 
Rating:
5.0

Customer did not leave a comment.

Nancy S 
Rating:
4.0

Customer did not leave a comment.

Steve L 
Rating:
3.0

Bonnie was nice and accommodating. Her digital clock on television said one time and her actual time stamp on my receipt was 4 minutes different making my check in time off the mark of 5pm and was charged accordingly.

patrisha j 
Rating:
1.0

Customer service was terrible. She walked by me like I didn’t exist when I was next to the door because she was on a personal phone call. I drove the truck 4 miles round trip. I put $15 in gas in. She said it was full when I left and charged me an extra $20. I returned the truck with more gas than when I left. Will never rent from this place again.

Rodney M 
Rating:
3.0

It was hot as hell, no AC..The customer should be notified before renting if something not working. I would have chosen a different truck.

LISA F 
Rating:
2.0

CUSTOMER SERVICE WAS TERRIBLE AND VERY RUDE

Kevin M 
Rating:
5.0

Customer did not leave a comment.

KEVIN V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

QING Z  |  Overall Experience 
Rating:
3.0

Average staff at best. Facilities were fine. Staff was not so polite when my move out happened. Still got billed because they were "busy" and forgot to submit the move out order. Rates also increased multiple times over the year and now started to charge for insurance.

Melinda H  |  Overall Experience 
Rating:
5.0

Great service

TONYA W 
Rating:
5.0

Great staff and location. I believe the rep who helped me was Vanessa. Would definitely recommend this location.

Earnestine P 
Rating:
5.0

Wonderful

STEFANIE E 
Rating:
5.0

Customer did not leave a comment.

Julio B  |  Overall Experience 
Rating:
5.0

Staff was courteous and pleasant to work with. They were able to help me get my lock off after I lost my keys (after verifying my ID). They were quick to answer my calls and questions. My move in was also convenient and hassle free too.

GEORGE F  |  Overall Experience 
Rating:
1.0

Staff at the location was very rude and therefore, will never be coming back again.

Fatima S 
Rating:
1.0

The truck needed to be wiped down in the inside someone had wasted soda. The representative that assisted in the storage building was very rude. I won’t ever rent from that location due to her nasty attitude.

MaKala H 
Rating:
3.0

A better check in method, when returning trucks.

Kearie S 
Rating:
5.0

Overall the experience was good. The only issue I had w/the truck is the weather stripping sealing on the driver's side door kept falling off & would not stay on when I tried to reapply it. Other than that, the rental went as expected. I was able to do a mobile pick up w/assistance from customer service. I did have a bit of an issue trying to check the truck back in, but I think that was a connection issue w/my mobile phone. But the truck was clean & comfortable, & suffered no mechanical issues.

Tony W 
Rating:
5.0

Customer did not leave a comment.

Benesha M 
Rating:
5.0

Very friendly staff! Extremely helpful!

Joel C  |  Reservation 
Rating:
2.0

Customer did not leave a comment.

Stephanie M 
Rating:
4.0

Customer did not leave a comment.

Mark o 
Rating:
5.0

Customer did not leave a comment.

Traye W 
Rating:
5.0

make sure the engine has no visible leaks and the engine isn't missing parts. the door ALARM was tampered with and sounded every time I put vehicle in gear to drive. Truck number is TT3301

Steven S 
Rating:
2.0

The location's lot was tiny, and parking was scarce. The overall issue came with the app. It kept timing out, wouldn't allow me to upload the required documents, nor give me all the options after processing the first part of the pickup. I chose to chat with customer service, only to receive a call asking for an alternate contact. If that's the option preferred, list that one! So frustrating! Fix the app, please!!!

Gwendolyn T 
Rating:
5.0

Clerks were friendly. Knowledgeable and professional

SHEILA B 
Rating:
5.0

It was a good experience. She was helpful and professional!

Millicent Y 
Rating:
5.0

Very happy

Stephen H 
Rating:
4.0

Customer did not leave a comment.

Deborah R  |  Overall Experience 
Rating:
4.0

Been here for years! Thank you!

Ashley D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald W 
Rating:
5.0

Customer did not leave a comment.

Tonya W 
Rating:
5.0

This was the easiest and fastest location. They worked with me and helped me out in all ways… if I ever had to get this rentals from this location I’d do it again. This is a real review

Israel S 
Rating:
5.0

Absolutely great service

TONYA W 
Rating:
5.0

Bonnie was very helpful in doing the rental.

Ghyass K 
Rating:
5.0

Great service, thank you

Tonya W 
Rating:
5.0

Great service

Tonya W 
Rating:
5.0

Customer did not leave a comment.

Terri H 
Rating:
5.0

Great customer service she was so nice and kind and took time out to assist us thank u so much. 👍

Tracy D 
Rating:
2.0

Don't let the customer get there to pick up his truck or whatever before you make sure that he is qualified for what he came for, because 2 times #1 was tied and a friend dropped me off I stayed like 2h #2 was I really rude and racist manager he goes like you lie to me at the time I'm trying to explain to him but his stupid mind refuses to accept me because I'm looks different?? It heart when someone call treate you like nothing, and he didn't alow to me to have a truck and it was heavy rain I waited my Uber driver shaking you even

Wissa W 
Rating:
5.0

Customer did not leave a comment.

Shakenna P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary J 
Rating:
5.0

Did the job, just wish they didn’t keep raising the price . Over 2 years the price went from $65 to $105, thats a bit ridiculous.

Chance A  |  Overall Experience 
Rating:
5.0

I had to move out because of a financial change. I really enjoyed my stay. If things change I could be back. Thank you

James C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriela P  |  Overall Experience 
Rating:
5.0

Will definitely be back to this facility if needed again Thanks to the manager she was very helpful

Debbie C  |  Overall Experience 
Rating:
1.0

The woman working at this pick up location was incredibly rude and condescending. She clearly did not want to help any customers. There was trash scattered throughout the vehicle at pickup as well.

Brooke E 
Rating:
1.0

Charged me a extra 152 for being 7 , SEVEN MINUTES late and also charged me for gas and a cleaning fee when I made sure to put gas and was more than enough than when I picked it up. Truck was not dirty at all ! A RIP OFF DO NOT RECOMMEND!

Donnesha S 
Rating:
5.0

Overall great experience just pricing was a little expensive for me compared to other storage rentals for the same size to that I had.

LaToya B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adriana M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  Overall Experience 
Rating:
5.0

The manager at this facility is an exemplary employee. She is kind, efficient, friendly, knowledgeable and ready to assist you. I would highly recommend this storage facility. Clean, safe and secure!

Donna S  |  Overall Experience 
Rating:
5.0

I was having online check in issues, but Bonnie was a big help and got me on the road!

Paul A 
Rating:
5.0

Everything was great. Trey was very helpful. Only 1 item I would recommend is a steering wheel cover. The original material is wearing off and it sweats onto your hands while driving. Kind of groce.

Anna W 
Rating:
5.0

After hours dropoff is a pain. If no internet you cannot complete closure of the contract for the truck return. Suggestion: Use key fobs with embedded RFID chips. Drop the keys in a drop slot, RFID reader associates the return with the contract and closes the transaction.

John M 
Rating:
5.0

Good job!

Eddie P 
Rating:
5.0

Customer did not leave a comment.

JaDasia C 
Rating:
5.0

This place was awesome!! I registered online and was easy to do.

Jerardo T 
Rating:
5.0

Good service and convenient location

Robert G 
Rating:
1.0

Customer did not leave a comment.

Rubby A 
Rating:
2.0

The customer service waiting time over the phone was horrible. The waiting time to retrieve the key from the lockbox was very long and not user friendly. I will never rent another vehicle using the app option. Really bad experience

Luis R 
Rating:
5.0

No complaints

GERRY T  |  Overall Experience 
Rating:
3.0

The lady filling in for Bonnie was friendly, but the truck was not in good condition. The entrance and exit makes it difficult to get in and out as the space is tight.

Tiffany R 
Rating:
1.0

She was very rude when we asked her to step outside with the check list to verify the mileage and gas, she kept saying this was her stuff and company (self own)example my truck…. I’ll give her a 0 because she was very rude no customer service ethic at all

Erica W 
Rating:
5.0

I moved my stuffs out of the facility on the 12/28/2021 and I was happy with the services and experience of the staffs , I will definitely recommend this storage to family and friends.

ADEBAYO S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Selephine N 
Rating:
5.0

Everyone is so nice and helpful…across the board. Bonnie was patient, helpful, knowledgeable and professional!

Maureen M 
Rating:
5.0

Bonnie was a delight to work with. She was both professional and personal. Would definitely use this location again!

Cynthia B 
Rating:
5.0

Unable to finish the move out process with staff. She left the office knowing we were moving and would need her to check us out once finished. Called so she could return to office but no response from her and the main office said they could only leave a message for her.

TERESA H  |  Overall Experience 
Rating:
5.0

The treatment I received from Bonnie Smith was incredibly amazing. She went above and beyond that extra mile to make sure I had the utmost excellent customer service. Extremely pleased and blessed to have come across this location.

ARACELI R 
Rating:
3.0

The vehicle seems old and not as good as other uhaul locations that I came before

Ngan T 
Rating:
1.0

Never using U-hail again. Was uploaded to pick up at 7am, didn’t receive til 9:15. Messed up our whole moving day.

CHARLES C 
Rating:
5.0

Customer did not leave a comment.

Jesse A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerardo A 
Rating:
5.0

Helpful staff. Easy pick-up and return of the vehicle.

TIMOTHY M 
Rating:
5.0

Extremely helpful and great attitude. Love this place!

Anthony S 
Rating:
5.0

Customer did not leave a comment.

ED F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoel v 
Rating:
5.0

Great experience, thanks.

Wilbert W 
Rating:
5.0

Top notch customer service and friendly environment.

Olumide B 
Rating:
2.0

So much duplication of information required since the location was not a corporate location.”Bonnie, the manager was difficult at best to communicate with. She was also condescending in her tone and expiation of a simple per mile cost.

Thelma M 
Rating:
3.0

Front desk lady was very rude and didn’t have a mask on

Kimberly L 
Rating:
5.0

Customer did not leave a comment.

Pitman K 
Rating:
3.0

1. Ensure that the cab of the truck is wiped down. 2. The fuel light was on 3. Requested dolly was not in the truck 4. Padlock needs to be replaced 5. Location is too small and unsafe for pick up and drop off

Timothy C 
Rating:
5.0

Excellent service

MARCO G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony W 
Rating:
5.0

I had no problems with this facility. However, it seemed that there were more men there using the facility as a place of work. Also looking like they were moving stolen stuff. That I did not like. they never bother me. Also the rent kept raising which I understand that once you are there they know you don't want to move your stuff. However, I asked for a larger unit 5x10 and it was $140, I found a brand new one for $63 plus they have a dolly. No one working out of a unit

CHYRELL B  |  Overall Experience 
Rating:
5.0

The service was great at this particular Uhaul facility.

Shinika K 
Rating:
5.0

None

Rashedul A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Myleah G 
Rating:
5.0

NOTHING CLEAN FAST FRIENDLY THANK YOU

SHAMAELA P 
Rating:
5.0

Bonnie is a angle sent from above!!! She went above and beyond to help me out. Me being a dumb ass I left my car keys on the bumper of the rental truck.Drove off and fotunetly they were not far from my garage. She took the time to drive me to find them. I cant thank her enough!! She is a life saver!! Thank you SO MUCH!! t

Nunziato D 
Rating:
5.0

Customer did not leave a comment.

CHARLES M 
Rating:
2.0

Customer did not leave a comment.

tom p 
Rating:
2.0

The lady was not very friendly or enthusiastic about anything the truck also had a broken part in it that made it drive weird

Preston H 
Rating:
5.0

The man and lady we met when we brought truck back were awesome!

Debbie B 
Rating:
5.0

Have the trucks already backup in the parking spaces. This would be much easier to exit the uhaul location. Other than that everything was excellent. Thank you.

Joel M 
Rating:
5.0

Great customer service, both people showed a lot of care and explained everything very well! Best experience I have had with U-haul!

Ettienne S 
Rating:
5.0

The customer service was excellent! I had a tough time using my phone for pick up and return but the gentleman on duty helped me with everything while maintaining a friendly attitude ??

Abigail D 
Rating:
5.0

Nothing. Agent at location was great!

Trinette B 
Rating:
5.0

Customer did not leave a comment.

Monica G 
Rating:
1.0

Uhaul told me I could use their 1 month free with one way truck rental offer at this location. That was not true according to staff at this location. That was a waste of time and effort.

Michael S  |  Reservation 
Rating:
5.0

Reservation was not guaranteed I reserved the truck at 9 AM but did not get it until 11:32 AM

Frank L 
Rating:
5.0

The lady at the counter that processed the rental was FANTASTIC!

James S 
Rating:
2.0

Mainly the drop off location at U-Haul Moving & Storage of Grand Prairie, 2455 Tarrant Rd, Grand Prairie, TX 75050. The manager/owner I think Steve was rude and disrespectful. Thanks from the person that lay down his life everyday for citizens by being a Cop. Thanks Steve

demond d 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
5.0

Customer did not leave a comment.

April S 
Rating:
5.0

Customer did not leave a comment.

Jeffery B 
Rating:
5.0

Service team was very friendly and helpful. Showed me exactly where my unit was and how to open and close the door. He also made sure I knew how to get in and out of the property

Tai T  |  Reservation 
Rating:
5.0

No issues. Staff was helpful when our lock wouldn't work with the unit.

Phoebe R  |  Reservation 
Rating:
5.0

Very friendly, I arrived late and she was very nice and worked with me to get my things in storage

Joseph G  |  Reservation 
Rating:
5.0

The receptionist was the nicest person I’ve met. She made me feel welcomed.

Jacqueline G  |  Reservation 
Rating:
5.0

Staff very professional

MARIO C  |  Overall Experience 
Rating:
5.0

A, very nice and clean facility friendly staff

Privacy R  |  First Impressions 
Rating:
3.0

Everything was ok just found something cheaper and closer to my house

Privacy R  |  First Impressions 
Rating:
5.0

Due to a change of plans for my relocate I did not utilize this facility however they were very accommodating in getting my reservation canceled.

Privacy R  |  First Impressions 
Rating:
3.0

I didn’t need the storage because I thought it came with a trolly

Privacy R  |  First Impressions 
Rating:
3.0

Cancelled the reservation with John by phone on 9-30-16.

Privacy R  |  First Impressions 
Rating:
4.0

The storage was very spacious and the man in the lobby was nice and helpful.

Privacy R  |  First Impressions 
Rating:
3.0

Very clean and qiuet. The staff was veey friendly.

Privacy R  |  First Impressions 
Rating:
3.0

Employee was very informative, considerate and helpful. With the online forms, signing the rental contracts went quickly and smoothly.

Privacy R  |  First Impressions 
Rating:
3.0

I decided not to rent the storage unit in Arlington, I realized I really wanted it closer to me in Ftw

Privacy R  |  First Impressions 
Rating:
5.0

Custodian was very helpful and personable. Explained everything to my satisfaction.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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