Customer Reviews for Storage 1 Of Norman
(U-Haul Neighborhood Dealer)

61 reviews

1331 24th Ave SE   Norman, OK 73071

(405) 253-2016

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    10 am - 1 pm / 2 pm - 5 pm

Services at this Location:

Contact Us

(405) 253-2016

1331 24th Ave SE
Norman, OK 73071

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 1 pm / 2 pm - 6 pm
  • Sunday:
    10 am - 1 pm / 2 pm - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JOHN IRWIN 
Rating:
5.0

The truck had the worst headlights, I was afraid to drive at night. I would tell someone not to use Uhaul for this. Also put cruise control in the trucks.

Joe Gray 
Rating:
5.0

Customer did not leave a comment.

Leonard Dixon 
Rating:
5.0

We had originally rented at another location, close to our business. When we went there, the doors were locked and no one was there. We called and waited for almost an hour. We were then told a truck was available at this location. This was a huge inconvenience, poor communication from U-Haul and caused us to drive almost 20 minutes farther to get our truck. This location did a good job. However, our overall experience this time was terrible.

Benjamin Fox 
Rating:
5.0

Customer did not leave a comment.

Robert Leete 
Rating:
4.0

The temperature at pick up was below freezing and once I left the location I discovered the heater was not working. Someone should be responsible for checking all systems before allowing the customer to leave with the vehicle. I had a 2 hr drive in below freezing temperatures.

Billy McCurdy 
Rating:
5.0

Then closest location toy apartment was 6 miles. More dealerships would have made the turn in much easier.

Douglas Smith 
Rating:
5.0

Customer did not leave a comment.

Rodney Vance 
Rating:
5.0

Customer did not leave a comment.

Billy Simpson 
Rating:
4.0

Rented this vehicle twice Had no air both tomes in above average heat.

Dana Jackson 
Rating:
1.0

I drove the truck .6 miles to my house and .6 miles back, for a total of 1.2 miles, but was told that I drove 2 miles and used two gallons of gasoline for $13 surcharge even though the contract said $5 per gallon. I guess a contract with U Haul is meaningless. Even IF I had driven two miles, which I did not that would be $10 not $13. I can do math.

STEVEN BYAS 
Rating:
5.0

Everything was great.

Justin Pralle 
Rating:
5.0

Customer did not leave a comment.

Clint Dacy 
Rating:
5.0

Customer did not leave a comment.

Bobby Wakeman 
Rating:
4.0

Customer did not leave a comment.

Lyle Schwemley 
Rating:
5.0

Customer did not leave a comment.

Mae Barton 
Rating:
5.0

Customer did not leave a comment.

Leland Jones 
Rating:
5.0

Customer did not leave a comment.

Jerry Thomas 
Rating:
5.0

Customer did not leave a comment.

William Miller 
Rating:
3.0

This vendor is not really a U Haul store. One truck, a counter sales person who maybe handles 1 sale a week.

Pat Shaughnessy 
Rating:
5.0

Gentleman at this location was friendly and very helpful.

Robert Braver 
Rating:
5.0

Our customer service rep at this location was awesome and very friendly. Most pleasant experience, fast and efficient service. U-Haul rocks!!!

nona price 
Rating:
5.0

Customer did not leave a comment.

Chris Fields 
Rating:
2.0

Waited on the girl to come to the office. Not friendly, told her we were given wrong information on drop off. No response.

Nolan Crowley 
Rating:
5.0

Customer did not leave a comment.

Thomas Hill 
Rating:
5.0

Customer did not leave a comment.

William Miller 
Rating:
4.0

Customer did not leave a comment.

Daniel Bowman 
Rating:
5.0

Customer did not leave a comment.

Tara Nosich 
Rating:
4.0

The 25.00 cleaning fee is a complete lie. We cleaned the unit before we dropped it off. It was swept out! Nothing on the walls or floors. I didn't know that there would be an after hours drop off fee either. If I would have known that I would have kept it for another day. I understand if I went over milage I would be charged. I didn't. I understand if I dropped it off with less fuel I would be charged. I didn't. I understand that if I didn't clean it I would be charged. I did clean it and I still was charged. I was not told that there would be an after hours fee to drop it off. Seems like a stupid fee when the keys are dropped in a box... Good job orange box... Good job! Over all the people I dealt with and the facilities are good. I didn't like the hidden fees at all!!! Will have to try Penske the next time I need a box truck.

Christopher Schmitt 
Rating:
4.0

Customer did not leave a comment.

Billy Seals 
Rating:
1.0

System was down when I tried to return truck so I was charged extra

Cody Babcock 
Rating:
4.0

Customer did not leave a comment.

Mike Gray 
Rating:
1.0

Customer did not leave a comment.

DUHA ALZUHAIRI 
Rating:
5.0

Customer did not leave a comment.

James Grace 
Rating:
5.0

They were wonderful!!

BELLODGIA ROBERSON 
Rating:
4.0

Have the actual equipment I rented. No dollies

LARRY SCHRIMPF 
Rating:
3.0

Customer did not leave a comment.

John Wheeler 
Rating:
5.0

Customer did not leave a comment.

MELANIE WEST 
Rating:
5.0

Customer did not leave a comment.

RAFAEL VILLAR REYES 
Rating:
5.0

Customer did not leave a comment.

Virginia Charleston 
Rating:
5.0

Customer did not leave a comment.

SCOTT NORMAN 
Rating:
2.0

I returned the vehicle after hours. Was charged an extra $25 even tho the vehicle was rented around noon. Returned vehicle b4 9pm clean. Was charged a cleaning fee of $25 even though I had cleaned trash and swept out the van. So in total overcharged $50. I was desperate and did not review charges until I got back home out of state. This is the kind of thing that creates added stress we don't need in our lives. The vendor knew in advance we would not be able to bring van back b4 closing, advised us extra charge but we had no choice but to accept the fee. With the additional cleaning fee, I was not able to go over van with vendor since he was closed and received that Xtra charge with closing bill. I will remember that this vendor takes advantage of customers if they have the opportunity to do so.the facility itself was maintained impeccably, but I can't say the same for their business practices.

DEBORAH LAOSSKINNER 
Rating:
5.0

Customer did not leave a comment.

LARRY SNEAD 
Rating:
4.0

Customer did not leave a comment.

BRADY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Stanley Nelson 
Rating:
3.0

Customer did not leave a comment.

JAMES SLATTEN 
Rating:
5.0

Customer did not leave a comment.

GREGORY WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Bryan Wilson 
Rating:
5.0

Customer did not leave a comment.

DAVID LATHAM 
Rating:
5.0

Customer did not leave a comment.

Kristina Hodges 
Rating:
5.0

There was so much love and caring the time I hit door. Moving was going to be easy never to change a wonderful business with that respect. If I could there would be a Letter of Appreciation to a office personal like Mr. RICHARD there. He handled all the customers with great respect and timing as I watched him work. I said great place to be at this Uhaul company God thanks. Being down and someone special help you Mr. RICHARD did just that at ease with a smile very timely. Thanks Uhaul company yes I would let folks know you care God be with you all keep up the great work. Stay strong and safe always with a smile blessings to all. A Letter of Appreciation to employees would be wonderful at times. Thanks Mr. Richard for all you done for customers doing my experience with you there at Uhaul company.

RONALD CHASE 
Rating:
5.0

Please contact me about my experience. I'm not going to leave a bad review, but there are issues that need to be corrected. 918 740 9048 or ggstoops@gmail.com

Gabriel Stoops 
Rating:
4.0

I need my receipt! They said they would email my receipt but this survey was the only thing so far. If it’s waiting for me payment to go through I understand. Please check on this for me!

JEFFREY MYERS 
Rating:
3.0

The facility and employees were very helpful during the hookup and return. But I had reserved for one day and my bank account was charged for two days. I returned equipment early yesterday and my account is still charged 81 dollars. When moving every penny counts and not having that 40 dollars credited back to my account, which I was assured would be done yesterday, is a hardship right now for gas storage and other expenses. The same thing happened with movinghelp.com so I am seriously considering not using UHAUL again after being a good customer for a long time.

Sharyl Hollingshead 
Rating:
5.0

No complaints

Amberly Cox 
Rating:
5.0

Customer did not leave a comment.

Donovan Beswick 
Rating:
5.0

Easy, fast, friendly. What more can I say?

DENNIS SMITH 
Rating:
5.0

Customer did not leave a comment.

Bobby Weaver 
Rating:
5.0

Lady at the desk was awesome.I will definitely come back.

JAMES WILSON 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MEDINA 
Rating:
4.0

I got overcharged for the equipment I took from uhall. The staff will tell you one thing and charge you more than what was originally said

NADINE MBONG 
No reviews have been submitted for this location.

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