Would not let me get through the online drop of so that suckedNICHOLAS JAMES C.
Customer Reviews for Stor N Lock
(Distribuidor de U-Haul del vecindario)
Oxford, MI 48371
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 4 p. m.
- Sáb.: 9 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Super fast pickup and drop off....and Super friendly!William T.
Nothing. Becky was what customer service should be everywhere!Timothy C.
The moving crew called me once and left a voicemail, i called them THREE TIMES to schedule a time for their arrival and never heard back. They never showed up, and I had to move my things with my dad who is in hardly any shape to be moving my stuff. I'm beyond livid about this experience.Brittany L.
Very easy directions. Step by step was very nice thank youLeroy B.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.JOHNC H.
I live about 25 miles from this location and would not trade it for any other. The staff has always been cordial and respectful, making each transaction painless.FERNANDO C.
1st rate....thanks!WILLIAM ROBERT T.
El cliente no dejó un comentario.ERIC MICHAEL C.
El cliente no dejó un comentario.CHARLES JEFFERY P.
El cliente no dejó un comentario.RICHARD BURTON P.
El cliente no dejó un comentario.JOYCE FAYE T.
clerk was very nice and friendly. truck rental transaction went smoothly and quick. return was a breeze.JUDY ANN C.
El cliente no dejó un comentario.JASON ANDREW O.
El cliente no dejó un comentario.JACKSON MITCHELL M.
El cliente no dejó un comentario.DONN MICHAEL B.
Flawless in this instance. Nothing to recommendKHRISTOPHER MILT C.
El cliente no dejó un comentario.JEFF LEROY T.
Nothing to do with the location, but the Uhaul app is very temperamental and difficult to use. What ever algorithm they're using to process the photos is terrible and insufficient to the task. Despite the app failing me completely, the folks at Stor N Lock processed my rental return accurately the following morning, first thing, and before I even had an opportunity to let them know about my problems with the app.Daniel N.
Nothing to do with the actual service from the people. Becky who was there was great!! This was due that I could not check in the truck because their location service for there doesn't work. Then I tried calling customer service and the hold was over an hour. They called me back and I was on hold another 7 minutes before I was hung up on. I tried returning my truck at 4pm and again at 11pm through their site. This made me have to take 3 TRIPS to this location to simply go â€œ here is my truckâ€.Anthony C.
El cliente no dejó un comentario.ANNE MELISSA B.
El cliente no dejó un comentario.Roger C.
El cliente no dejó un comentario.GEORGE C.
El cliente no dejó un comentario.Dia W.
El cliente no dejó un comentario.TITUS EMANUEL M.
The staff was very friendly, helpful and informative. This was an easy transaction and will use UH in the futureBROOKE MARIE R.
El cliente no dejó un comentario.CRAIG WILLIAM C.
El cliente no dejó un comentario.CARLOS ENRIQUE M.
Good equipment and customer service.DAVID NORMAN A.
Truck was old, rusty, not good on the expressway. Tires where not safe. When I picked up left rear tire was low, had to go put air in it.Kelly S.
staff was excellent to deal withRANDY SIGURD K.
El cliente no dejó un comentario.ARTHUR PATRICK M.
El cliente no dejó un comentario.Roman W.
I preferred Location closer to home but lucky I found a truck at all on short notice. Becky Very niceAngela C.
i HAD TO DRIVE AN HOUR TO GET A TRUCK FROM THAT LOCATION, i HAD A RESERVATION AND THEY COULD NOT FIND ME A TRUCK, INITIALLY i RESERVED ONLINE LIKE 3 WEEKS EARLIER, BUT BEFORE 2 DAYS OF PICKUP, i RECEIVED A CALL SAYING THAT LOCATION i RESERVED ONLINE IS NO LONGER AVAILABLE, THEN THE REP SAID SHE FOUND ME A SIMILAR TRUCK AT A LOCATION 15 MILES AWAY AND i SAID OK. WHEN i WENT TO THAT LOCATION ON THE 12TH OF JUNE, THE REP SAID WE DO NOT HAVE A TRUCK FOR YOU, AND i WAITING AND THEN i CALLED THE MAIN OFFICE AND THE REP THERE SAID TH\AT THERE ARE NO TRUCKS AVAILABLE FOR YOU AND SHE WAS TRYING TO FIND ONE, THEN i CALLED AGAIN AFTER AN HOUR OR SO AND SHE SAID THE ONLY TRUCK AVAILABLE IS IN OXFORD MI WHICH IS LIKE AN HOUR AWAY, AND SHE SAID IF YOU DON'T TAKE THAT i WONT BE ABLE TO GET YOU A TRUCK TILL MONDAY IF ANY. i WAS STEERED AROUND WITHOUT REGARD TO MY TIME AND COMMITMENTS, i HAD TO MOVE MY ELDERLY MOTHER FROM HER APPARTMENT BUILDING AND AND i CAN NOT CHANGE THE SCHEDULE, AND i HAD \5 MEMBERS OF THE FAMILY THAT TRAVELLED TO MICHIGAN TO HELP IN THE MOVE. SO i ACCEPTED AND DROVE TO OXFORD AND PICKED UP THE TRUCK. THE LADY SAID SHE IS GIVING ME A 50 DOLLARS CREDIT FOR THAT, AND i SAID THE NOT EVEN THE GAS FOR TRAVELLING THAT FAR TO PICKUP..MOHAMAD SOBHI S.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Kellie E.
the trailer as you know does not have a jack to raise hitch to ball. Had to bring another person to help lift hitch off of the ball.LAWRENCE JOSEPH S.
El cliente no dejó un comentario.MARY ELIZABETH A.
Very helpful, the man came out after hours to help me unhook trailer. Very nice manALLEN EDMUND K.
Very friendly and helpfulRODNEY DAVID M.
El cliente no dejó un comentario.ALAN HISHAM S.
El cliente no dejó un comentario.TIMOTHY JOSEPH C.
The guy in Oxford was very helpful I'll be unhooked and had me out of there in 5 minutesWILLIAM EDWARD L.
El cliente no dejó un comentario.AMY LYNN D.
El cliente no dejó un comentario.TY JASON T.
Nothing, it was greatHENRY CLAY D.
This location is consistently awesome. Great customer service from Becky! They were running short on moving blankets so I received a call letting me know and I was asked if I needed all 12. I indicated that I would and Becky went out of her way to find some at other uhaul stores, pick them up the night before and had them ready to go for me. The truck and dollys I requested were all ready to go. Great experience!!! Highly recommend this location.Robert N.
El cliente no dejó un comentario.Natalie F.
El cliente no dejó un comentario.TERRY LYNN W.
El cliente no dejó un comentario.KENNETH EUGENE P.
El cliente no dejó un comentario.ANDREW PAUL F.
El cliente no dejó un comentario.MICHAEL JOHN F.
El cliente no dejó un comentario.JACKEDWARD S.
El cliente no dejó un comentario.MARK O.
I did not authorize a cleaning fee nor was one necessary. All equipment was returned including the pads. I want a refund of this fee.GARY G.
El cliente no dejó un comentario.CYNTHIA LOU B.
I can't imagine a way for you to improve on my rental or on the people that booked and assisted me in picking up the truck. Everything went as smooth as possible. Thank you so much!STANLEY LEROY W.
El cliente no dejó un comentario.Kevinscott S.
El cliente no dejó un comentario.Nancy K.
Excellent service and very courteous personnel, extremely clean vehicle! Highly recommend this location for future service!!!!NORMAN FRANCIS B.
We dropped the truck off in the evening after hours. But I had used this site previously and the staff was very accommodating and helpful. Thank you for going above and beyond during this crazy 2020 year.JESSICA SUZANNE M.
El cliente no dejó un comentario.BRIANHALE S.
Very clean and very helpful . The Uhaul App wouldn't let the transaction to be completed so the agent had to hand write the contract. She was very efficient and I highly recommend this locationDAVID T.
Outside of vehicle was pretty dirtyRonald B.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.DEANNA KAY G.
El cliente no dejó un comentario.RACHEL LYNN R.
El cliente no dejó un comentario.MELANIE ANN L.
El cliente no dejó un comentario.SHANNON MARIE M.
Great customer service by both individuals i spoke with. Becky was one of them. ¡Gracias!MICHAEL EUGENE P.
El cliente no dejó un comentario.MICHELE ANGELA F.
El cliente no dejó un comentario.Austin D.
El cliente no dejó un comentario.TAMMIESUE V.
El cliente no dejó un comentario.DAVIDHENRY K.
El cliente no dejó un comentario.Jessicarae F.
El cliente no dejó un comentario.NICOLEMARIE G.
El cliente no dejó un comentario.NGUN-CIN T.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.Kevinscott S.
El cliente no dejó un comentario.CARLOS-GERARDO D.
Great customer service. My uhaul came in late but the staff kept in contact with me the whole time!!!!Deann K.
El cliente no dejó un comentario.donna P.
El cliente no dejó un comentario.Joshua T.
El cliente no dejó un comentario.DOLORES ANN M.
The brakes were very loud and probably needed to be serviced.LOUIS RICHARD F.
Pick up location close to home. Drove past 5 Uhaul locations to pick up my rental. Then had to pay $60 extra because of the pickup location.RONALDJAY Y.
Prompt, Courteous, Professional. Recommend. 5 Stars!GEORGE THOMAS B.
El cliente no dejó un comentario.APRIL LARON R.
El cliente no dejó un comentario.GREGORY BRIAN K.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.Brian B.
Improve your website. The user interface is horrible, has a tendency to show only half the screen. It also gives the person making the reservation a false sense of confidence that the vehicle they are trying to rent will be at the location that appears on the drop down menu. This is why I chose Waterford, rather than Sterling Heights, as my location for pick up. Only to receive a VM & Text from you that my vehicle was unavailable. When I called back the person I spoke with was helpful but rude and while I am sure she probably had enough of dealing with people who were upset I didn't appreciate her demeanor on the phone. However, she did find me another vehicle, which was larger than I needed in Fenton. I told her to hold it and I would call back. Which I did w/in the hour. The customer service person I spoke with was polite and locked in the reservation at the Fenton location and gave me 40 miles for the inconvenience. I arrived at Fenton on 8/15 at 11:00 a.m. only to find that the truck had not been returned and that the people running the uhaul rental out of the Sears store were unaware of it until I said something. So I called uhaul and the person was extremely helpful, polite and got me truck in oxford and gave me additional miles. The truck itself was great and endud up being what I had originally wanted.Charles P.
El cliente no dejó un comentario.Gurinderjit G.
Carefree experience. Will, without a doubt Use and send all friends and acquaintances here. !kathi R.
The staff was wonderfulWILLIAMJAMES W.
Great Service.Jonah T.
I noticed you charged me for fuel. To offer an area of improvement, this 7/8 full requirement when there is no marker on the actual gas gauge is very misleading. I followed your picture and appx gallons to add which was 1.9, I added over 2 and you added on top of that. You should make it more clear, make it 3/4 or full and use a marker on the gauge. It appears to me your trying to get customers to screw up so you add a charge and then never fill up the actual tank to 7/8. That's what the law would call a racket!CHRISTINE MARIE H.