Truck was clean and location was fine, but Truck Share process was a total mess. I picked up and dropped off after hours, which was a mistake. When picking up both the app and website wouldn't give me the â€œPickupâ€ button, so I had no choice except to get on a 45-minute callback list and come back later. When I came back maybe 30 minutes later it worked. Dropping off was actually worse as when I got to the last page of the process the app generated a â€œRate the appâ€ pop up, which I dismissed, and it took me back to the apps starting screen. The problem was that the code to the lockbox had been on that final screen, and it forced me ahead before I clicked to reveal the code. So I had a truck that was fully dropped off according to U-Haul, but I still had the keys. I waited hold for 40 minutes with the 1-800 number before managing to connect with an agent on the chat (which took multiple tries), and that agent told me I needed to call a different number. After about 25 minutes on hold with this second number I was connected and could finally return the keys. Super obnoxious.Christian A.
Customer Reviews for Stor It Parkcenter
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Can't think of anything. But in the big picture of things it was much nicer back in the old days when we just filled in some paper work, signed our name and drove away. What the heck do people do who don't have an iPhone?DANIEL L.
El cliente no dejó un comentario.MICHAEL N.
Truck was dirty and gas gauge was on empty.Marlin H.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Lynda G.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Richard H.
The pickup process was terrible for me. I was stuck outside the uHaul location for more than 2 hours in 90 degree heat, trying to contact customer service on two different phones. Wait times were over and hour. The website would allow me to sign in and view my reservation, but not complete the checkout process. Even after speaking to a customer service representative (the first time), the website still wouldn't process my check out. The AI chat feature kept saying my additional contacts weren't answering the security call, but they never received any calls from uHaul. I will never use uHaul again.Rhyan M.
Very quick and efficient service.Heidi J.
El cliente no dejó un comentario.Michael A.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Scott B.
Online pickup did not function properly. Our pickup was delayed. Personnel at this location overcharged by more than $300 and lacked plausible explanation for the increased charges. UHaul personnel at our destination identified the error and worked to resolve the situation. Probably the worst UHaul experience for formerly loyal customers at this Boise location.Margaret P.
Great service! Thank you! Efficient and smooth process.Claire J.
The interior of the pickup needs cleaning.Mike M.
El cliente no dejó un comentario.Kenneth M.
Spell out that a code to access the keys will follow. Had the manager not been on-site and said he knew the code, I would have been at a loss as to what to expect.Kenneth K.
Picked up a new (5450 miles) 15 foot box van that was awesome! What a pleasure to drive something clean and new for the half day we needed it. We used it to move a new sofa and love seat from the showroom to our house in case there was inclement weather. Our total cost was about $65 compared to paying $200 to have two guys and a truck move it for me. We could not be happier with our experience!Jay W.
Returned truck to address on the form and spent 30 minutes looking for key drop box and never did find it. Still had to drive another 130 miles after dropping off the truck. Called and no one could help.Ray Q.
El cliente no dejó un comentario.RUBEN M.
I'm not sure how we could have returned to the States from Canada without UHaul. While on a road trip through Canada, our travel trailer and P/U truck were totaled by an tractor trailer on TC-1. So, my wife, dog, and I rented a UHaul to get us all, plus our personal items home. Mary was very sympathetic to our plight.Malcolm E.
El cliente no dejó un comentario.Isaac W.
Not too many truck, small size truck only they don't take the truck out and bring to you you need go get it your self open late close earlyKenan K.
Mary, at Park Center location, is always helpful.Cindy S.
El cliente no dejó un comentario.steve W.
El cliente no dejó un comentario.Lawrence B.
It was not a UHaul facility, but a storage unit company. The vehicle was clean, in appearance, but, throughout the trip (Boise to Colorado) the truck had difficulty with inclines. It was as if I were accelerating and braking at the same time, resulting in much higher fuel consumption. My mechanic suggested a problem with the plugs; which should have been checked prior to rental. The fuel costs far exceeded the estimates for the pre-planned distance; especially while strictly adhering to the UHaul "GREEN" guideline.katrine K.
El cliente no dejó un comentario.Stephan M.
El cliente no dejó un comentario.Kathy A.
I rent a lot of uhaul. I always return them cleaned out. I always fuel them up. Sometimes even paying it forward for exceptional service, with way more fuel. The sales rep in Boise, never did the walk around nor mileage check with My brother nor I. I looked around and besides all of the mud on it and smelling like an ashtray, it looked fine. Upon returning the one way rental, I was charged a 110.00 cleaning fee. I purchased 100 dollars in insurance from uhaul. Was not involved in any accidents, never went off of asphalt. Why I am penalized for being a courteous customer?Joseph L.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Ryan S.
I wanted to add insurance to my order. The way your site is set up, the agent was not able to do this despite calling a coworker, who was unable to help, and then calling Uhaul which was able to help after an extended period of time on the phone. We were there for a pickup a few minutes after nine, and I am pretty sure it was 10 by the time we were able to leave. The person working was very attentive, cheerful and helpful, the truck was great, but your computer program is very difficult to navigate at times.Karin H.
El cliente no dejó un comentario.James F.
El cliente no dejó un comentario.Brian C.
Very nice, very helpful person checking us in. She helped us fold all the blankets and was very pleasant.Eleanor G.
El cliente no dejó un comentario.Michael O.
Same as above. Clean, courteous and very professional. I'd refer my best friend and closest relative to Uhaul! Thank you!!stan S.
El cliente no dejó un comentario.Maija T.
Just keep Mary happy in her job. She is awesome!janet L.
El cliente no dejó un comentario.brad W.
The cabin smell was so badAli M.
When I made my reservation by phone through the U-Haul system, the customer service person told me she was at the location where I was going to pick up the U-Haul rental. While she was cordial, she blatantly lied about this fact. The local location staff person was very helpful.Brooke J.
Mary is great ... fantastic customer service!Randall H.
No complaints. Friendly and efficient.Laura M.
Mary is always excellent to work with -- Thank you!MICHELLE R.
The vehicle was at the location, but nobody was at the Stor It Office to meet us at 9:30am, our scheduled pick-up time. The sign on the office said open 9am-4pm, I would recommend changing the sign if this is not the case. After making several phone calls to the numbers listed on the store window, someone from another office came down. It seems like there needs to be more organization in the scheduling process - if someone is scheduled to pick up a vehicle at a certain location and time, an attendant should be present to handle the pick up...it IS a business after all. It is extremely inconvenient to plan on pick up at a certain time and have to wait an hour for someone to arrive.david C.
Mary was/is incredible! Great at communicating and great customer service.Michelle R.
Not much. Mary who runs this location is so on the ball. She's great. Thanks. Rex ButlerREX B.
El cliente no dejó un comentario.Jacob G.
Went to this location because the uhaul location at 8151 east chinden blvd Boise Idaho 83714 were very very unprofessional and disrespectful to my wife and I. I will never do business with them. Thanks Josiah MonettJOSIAH M.
El cliente no dejó un comentario.Eric L.
wonderful woman working behind the counter, there is nothing you can improve.TINO A.
Was hard to actually find this location because it was not a regular U-Haul business with various trucks, etc around.david K.
Worst customer service everTHOMAS P.
El cliente no dejó un comentario.Janice D.
El cliente no dejó un comentario.CHARLES F.
El cliente no dejó un comentario.RUDY B.
El cliente no dejó un comentario.BRAD S.
Mary is awesome!!!Mary M.
El cliente no dejó un comentario.AMY G.
El cliente no dejó un comentario.Lynn S.
El cliente no dejó un comentario.David S.
I had no issues with the rental and received excellent service from Stor It Self StorageIvan T.
El cliente no dejó un comentario.Justin B.
Helpful and friendly customer service, nice clean location - Thank you for your help!Luke M.
She was the best you could expectKaren W.
great customer service!william g. D.
did not realize paying mileage too. was just a little bit so okay, just didn't realize. Owner very nice!Sue and Jeff H.
El cliente no dejó un comentario.Joseph D.
El cliente no dejó un comentario.Traci R.
El cliente no dejó un comentario.SUsan R.
I appreciated that Mary went the extra mile to check up on the computerized mistake that what would have resulted in an over-charge. Thanks for the heads up and assistance.VANESSA W.
Great customer service.Brian M.
Truck was dirty - windows were hard to see out of and the gas tank was not full.Aaron K.
El cliente no dejó un comentario.MIKE H.
El cliente no dejó un comentario.DAWN R.
The help was less than accomodating in granting my return. I was given 3 choices of locatiions to return our uhaul. This was the closest one to our destination. We had done Garden City in the past and they were great. The guy really kept saying he didn't want to take it. Finally he agreed. It was a bit of a hassel to hear this from him.jilda B.
El cliente no dejó un comentario.GARY B.
Needed help backing up and unfastening trailor...employee did not help...only pointed us i the direction to park it.KENDRA L.
El cliente no dejó un comentario.angie T.