Customer Reviews for Stoicheffs Auto Parts Lewistown
(U-Haul Neighborhood Dealer)

408 comentarios

101 Chesnut St   Lewistown, PA 17044

(717) 242-4759

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(717) 242-4759

101 Chesnut St
Lewistown, PA 17044

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 10:30 a. m. - 4 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I had called this location to ask about renting a 15' hauler truck for 24 hours from a Friday-Saturday and was promptly given a very discourteous notice there were no trucks available until the next business day after I was asking for. Stubborn as I am, after calling around to two other local U-Haul locations and putting in a reservation with one location online, U-Haul called me and had one sent to this location not by my choice. The customer service was bare minimum, the truck had a bit of broken glass in the back of the box, the loading ramp had what appeared to be sheared off aluminum rivets all over it, and there were some minor issues with the emergency brake sticking. Overall, the truck was fine and dandy, super helpful for my wife and I's move into our new home but I'd prefer not to use this location again.

Patrick S. 
Clasificación:
5.0

Stoicheffs are amazing. We love visiting with them in their store! Fred and Ed are two cool dudes!

landon L. 
Clasificación:
3.0

El cliente no dejó un comentario.

James K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Richelle G. 
Clasificación:
3.0

The gas tank was nearly empty and I had ordered and paid for furniture pads that were not in the truck.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul E. 
Clasificación:
3.0

faster check in and check out and faster invoices sent

Adam R. 
Clasificación:
5.0

Skip the online pickup

Michael W. 
Clasificación:
5.0

Stoicheffs Auto Parts in Lewistown was fine. I would definitely drop off or rent a Uhaul from them in the future. Easy to work with. Its not a typical corporate facility as it is also a old time auto parts store. It's worth the trip just to look at the memorabilia adorning the walls. The folks from American Pickers would have field day here. Its awesome just to look around. Great place....give them some business

William A. 
Clasificación:
1.0

Never marked that we returned the uhual. Caused a whole fiasco.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
5.0

I will never ever ever use the app to make a pickup. wanted it because I was on a tight schedule and wanted to get and go. First would not let me choose the pickup location of the reservation. Wasted time trying to straighten that out. Then it uploaded all the photos. Walked to the truck, it wanted all the photos again. Would not upload. Not a reception issue because when it finally asked for more info. Passport, I only carry it when leaving the country. Or someone to call to verify. I was fed up and went back to the counter. Employee was great and tried to complete everything on the computer for me. Then for no reason other than the app is stupid. It gave me the box code and I was able to let an employee move on to his other work. Thirty wasted minutes to top off the reservation experience of having the online truck and pickup location to be confirmed four days before to get a voicemail not asking but telling me the location was changed without my approval. What kind of service is that? All the above reviews were for the local dealer who had nothing to do with the stupid app or responsible for a policy that tells the customer what they will get after a promise that the truck and location reservation were mine. Now that I write this down I hope you will read it but it makes me think I will beg, borrow or steal a truck before using U-Haul again.

Wade W. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cheryl W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rick G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
3.0

Know your business associates! I am HIGHLY DISAPPOINTED with the corporation!!!! I made my reservations on line, and EVEN got a confirmation email for my pick up and drop off places, and you changed them on me. You made me go out of my way, and that is NOT GOOD CUSTOMER SERVICE.

Sarah P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mason O. 
Clasificación:
5.0

Everything was fine & the staff at Stoicheffs was very friendly & helpful !

leona M. 
Clasificación:
5.0

thanks

deep C. 
Clasificación:
5.0

Super easy

Brad B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kyle Z. 
Clasificación:
3.0

The location itself is quite dilapidated and dirty.

Jeff S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Austin H. 
Clasificación:
3.0

El cliente no dejó un comentario.

tom L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel O. 
Clasificación:
5.0

No complaints, immaculately clean trucks inside and out. Really nice gentleman who ran the desk. So nice to see a local business still running since my childhood. Thank you for making this move so much easier!

Roger S. 
Clasificación:
5.0

Person accommodated me when I dropped off the U-haul. Friendly and professional. Asked if we returned the appliance cart or still had. Advised no, person in Burien, WA was going to handle as we only used it the day of and took it back. I was informed the person never 'logged' it back into the system so looked like I still had it. Advised Lewistown location before we left Burien, WA the parking lights did not work and person there was very upset and behaving poorly.

HELEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A L. 
Clasificación:
3.0

El cliente no dejó un comentario.

brian K. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark T. 
Clasificación:
2.0

This location was 47miles from where I wanted which caused me to go 94miles over my mile allotment causing me to be billed extra. The location looked like a junkyard and was difficult to get out of. The individual did not even know how to hook a trailer correctly.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Julian S. 
Clasificación:
5.0

Great people! Thank you!

Dana M. 
Clasificación:
4.0

The back of the truck was not swept out. Other then that everything was good.

Brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

David J. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLE F. 
Clasificación:
5.0

Better communication of business hours

CHARLES C. 
Clasificación:
5.0

Going into Stoicheffs Auto Parts was like stepping back in time (I loved seeing all of the old license plates and memorabilia on the walls), but my equipment pickup was as smooth and efficient as it could have been. When I arrived, the truck was ready to go, and the moving supplies I had rented were inside it. The service was excellent, and the location was very convenient to 322. I would definitely go to this U-Haul location again.

Michael L. 
Clasificación:
2.0

Speed up the time to pick up the rental / improve customer service. The owner struggled to access the information on my rental. He also said he had no record of my buying the mattress cover in advance yet I had it on my confirmation document.

Andrew B. 
Clasificación:
1.0

You need to tell your customers ahead of time if the truck they are supposed to pick up is unavailable or the keys are not in the lock box instead of telling them after they have been waiting in the parking lot and on hold with uhaul for 30 minutes. Things like that tend to mess up an entire day and/or make people late for their appointment or work.

MELANIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee M. 
Clasificación:
3.0

I got the equipment but the men running this business were far from friendly or helpful

Makayla R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
5.0

Extraordinario servicio al cliente

Jeffery B. 
Clasificación:
2.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

The truck was muddy and the cab was covered in dog hair. Cleaning between customers should be a standard, especially in these times. Was very disappointed.

ANDREW B. 
Clasificación:
5.0

Nothing, everything went well.

Dennis E S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendell M. 
Clasificación:
5.0

Make 2 day rental of these trailers easier. It was an utter nightmare ordering this size of cargo trailer from Uhaul. This location was exceptional to work with, but the national number was not. A rental is a rental. Either way we were it able to rent this size for 48 hours. We had to rent it and then hope to extend it. Thankfully that happened, but it should not have to play out that way. Very frustrating!!

Scott H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
4.0

The location was good, really no issues. The issue was with U-hual itself.

Jeremy L. 
Clasificación:
3.0

Better prices. You pay an arm and a leg to rent a truck.

Ray W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos Armando S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELITZA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

james J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris B. 
Clasificación:
4.0

Check engine light on entire time. Left us sit for 2 days. Was only able to move it when we had on battery charger for 4 or more hours. This truck was not dependable

Kirsten W. 
Clasificación:
5.0

Excellent service! Clean and in great mechanical order. Nice ride when loaded.

Lisa H. 
Clasificación:
1.0

i waited what seemed like forever on the 75-80 year old in charge . the gas level was not as stated as he could not clime in cab to look at it face on . it was a 1/4 tank less than he put on contract . yes he did change it. i drove it 1-2 miles to my place to load and it had a flat tire . i was planning on leaving at 4::00 till the service man drove 40 min to get there (he is a stochief,s employ e at a different local) and changed it it was 800pm till i could leave . NEVER AGAIN!!!!!!!! enterprise will get my trade from now on!!!!!!

Joeph M. 
Clasificación:
4.0

Only issue I had was at check in. I used mobile check in and it took roughly 20 mins to get approved. This part could have been done the night before and the key code could have been generated the next day at check in time. Other than that, it went well and would use mobile check in again.

Chris E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roberta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

Keep up the good work

dustin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John K. 
Clasificación:
5.0

Na

Nicholas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary H. 
Clasificación:
3.0

I paid for a dolly but there wasn't one in the truck

Robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rasik P. 
Clasificación:
3.0

Clean the exterior of the body. This lot looks like a run down junk yard.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney F. 
Clasificación:
3.0

I was not explained that the insurance and the equipment was per day. It cost more than they quoted me and I went under the mileage that I gave them. The old gentleman at the desk did not know what he was doing. I feel I was overcharged.

George B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley S. 
Clasificación:
5.0

Fix the mirror on the truck?

Ryan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M. 
Clasificación:
1.0

For the third year in a row the trailer I reserved weeks in advance was not there when I went to pick it up. I will never U-haul again.

dan L. 
Clasificación:
3.0

While equipment was well maintained, the office lacked in almost all areas -- especially sanitary conditions.

Haley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracey C. 
Clasificación:
2.0

Clean the office, better lighting. It's old & dirty. Otherwise the guy was helpful and we were on our way in a reasonable amount of time.

Nancy M. 
Clasificación:
1.0

They didn't seem to understand the mobile feature. The blankets and dolly ordered were not there and they made no effort to acquire.

David C. 
Clasificación:
1.0

Clean the place up, it's nasty.

Nancy M. 
Clasificación:
2.0

Make sure that equipment requested is actually in vehicle. I was supposed to have furniture cloths and a trolly when I picked it up. Neither item was in the rental.

Johnny W. 
Clasificación:
3.0

El cliente no dejó un comentario.

RONALD F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Vyacheslav P. 
Clasificación:
3.0

El cliente no dejó un comentario.

dana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon C. 
No se han enviado comentarios para esta ubicación.

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