I would definitely recommend this place.
IRMA M
Customer Reviews for Stockton Secured Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Cab was dirty even tho the gentleman who helped me with my reservation told me that if I brought the truck back dirty I would receive a extra fee. The ac cut on and off. The vehicle also didn't seem like it's been serviced in a while. I felt a loss of power and could barely accelerate without holding up traffic.
KIRKLAN SThe customer service was awesome!!
Lucia MSee the above
Kimberly FThey were nice and friendly. I was in a hurry, and they got me In and out fast.
Sam BWorking with Deanna, the owner of the storage facility, was excellent. She was very helpful and informative. This location serves the Downtown Stockton establishments very well.
LORENZO RProvide better customer service and have your locations follow your procedures to spare your customers the inconvenience of doing their job.
Nancy KGreat service. My reservation was cancelled and the lady at the front was able to assist me that very moment. Definitely made a possible stressful situation much better.
Gonzalo SOn Tuesday, July 16, I made reservations for a one-way 15 ft rental from the Tam O Shanter location in Stockton to Sacramento for 4:30 pm. The following day, I received a phone call from the scheduling desk informing me that my reservation had been switched to the Charter Way location. Later that same day, I received another call, this time switching my reservation to the 8th st location. I decided to contact the 8th st location at 3 p.m. to verify the accuracy of my reservation. The person I spoke with mentioned that he was about to leave work and, that no one else was available to assist with U-haul reservations. When I asked for his name, so that I could check with my movers and call back, he refused to provide it, and said, "why do you need it". Feeling uneasy about the situation, I contacted the reservation number to explain what was happening. The clerk suggested another location and I suggested getting a return rental since I was having issues with the one way rental. The clerk scheduled me to the El Dorado location. However, upon checking with the El Dorado location, I was informed that the 15 ft rental had already been reserved for someone else prior to my pick up time. Dispporinted and frustrated by the lack of communication and multiple changes, I decided to file a dispute for the reservation. I have always used the Tam O Shanter location without any issues in the past, and I feel entitled to reimbursement for the inconvenience caused by the constant rescheduling, and the inability to use the original one-way reservation as planned. In conclusion, I am seeking reimbursement for the trouble I have faced and the additional expenses incurred due to double scheduling and the inability to use the one-way reservation as originally intended on Tuesday, July 16.
denise jI love this place. I'm a long time customer. Always right. Very friendly.
James WU-Haul is the best it was very reasonable price and the truck was wonderful and the lady that checked me in, she was great very nice very professional and I will use uhaul for all my moving.
Alice JSketchy area. Attendant was pushy about leaving at 5. Insisted trailer lights worked when they didn't (intermittent problem). Closed while I troubleshot problem.
Jefferson CCheck out was easy
Nora Crude, not wanting to help with my circumstances due to uhauls mistake.
tina aReserved online, pick up was very fast and easy.
Ely AGet read of the employee was very bad person and very disrespectful ill never rent there again ever youse need to retran him if possible????!!!.... if not just close the site down. Please .very bad attitude and personality should be fired on the spot.just a big ass hole ️ can't believe he really is imployed by any company
curtis vFriendly and professional. Always get great service
David ONice folks. Efficient.
Gregory JJesse was very friendly and helpful.
Carter WNothing. The service was excellent. Very quick and efficient.
carla sI had an experience that was better than most so that’s a good thing
DawnLaRaye KWhen I arrived the man to return the vehicle, the man said I didn't have a vehicle rented out there and that I must be giving him the wrong name. I returned the vehicle with more gas than when I received it and the man still charged me for 2 gallons of gas. He also accused me of returning the vehicle late when I actually returned the vehicle an hour and a half earlier than my 6 hour rental. Terrible, terrible customer service and terrible experience. Will never rent from this place again.
Rene FI would go back there for all my rent needs .. the lady that helped me was great . very fast to get in and out and she knew what truck was best for my needs .she knew what size had the ramp and . gave me a price that was just about perfect when I bring the truck back she had the price so close to my miles .. I like going to such a honest place and She was very nice and always had a smile as we was helped..
Ted VWe rent several trucks a month for our business deliveries and they are NEVER cleaned. The last one we rented had a discarded half eaten pizza in the back and the dashboard was covered with food crumbs and drips from beverages. And it STUNK! We had to thoroughly clean and disinfect the back before we loaded our merchandise.
Kathleen JThe people at people at this location were so friendly
Michelle DAll though I had to cancel my rental they where very understanding. Very kind.
Pamela PThey are always outstanding. Friendly and professional.
David OSTOCKTON CA. CUSTOMER SERVICE HAD GOOD SERVICE! HOWEVER, WE ORIGINALLY RENTED IN MANTECA CA. OFF OF SOUTH MAIN STREET. WHEN WE ARRIVED THEY GAVE US A TRUCK WITH A BROKEN WINDOW AND A MISSING MIRROR. NOBODY CHECKED THE TRUCK BEFORE WE ARRIVED! SO, WE HAD TO CANCEL OUR RENTAL AND RENT A TRUCK IN STOCKTON. MANTECA DIDN'T HAVE ANYMORE 15 FT TRUCKS. MANTECA WAISTED OUR VALUABLE TIME AS WE WERE ON A TIME SCHEDULE AND WE FEEL WE SHOULD HAVE BEEN COMPENSATED FOR IT. IT WAS THEIR RESPONSIBILITY TO CHECK THE TRUCK BEFORE WE ARRIVED AND THEY DIDN'T WHICH CAUSED A MESS. WE THOUGHT IT WAS VERY UNPROFESSIONAL AND WE WAITED AT LEAST 30 MINS OR MORE. WE WERE LUCKY STOCKTON CA. HAD ANOTHER 15FT. TRUCK BECAUSE IF THEY DIDN'T THEN WHAT? WHEN WE DROPPED THE 15 FT. TRUCK OFF IN OAKLEY CA. WE WAITED AT LEAST ANOTHER 30 MINS. OR MORE BECAUSE THEIR COMPUTER SYSTEM WAS DOWN AND HE COULDN'T GIVE US A RECEIPT RIGHT AWAY. THE GUY DIDN'T SEEM TO KNOW WHAT HE WAS DOING. WE ORIGINALLY CHECKED OUT A DOZEN OF TOWELS FROM MANTECA CA. BUT WHEN WE ARRIVED IN STOCKTON THEY DIDN'T HAVE ANY TOWELS SO WE RECEIVED A CREDIT. SO, OVERALL, OUR EXPERIENCE WITH UHAUL WAS NOT GOOD!
david WWonderful pleasant workers
Marlon PService was great
juan zAs always, excellent customer service!
robert hStaff had GREAT CUSTOMER SERVICE!! I was dreading renting from Uhaul having heard many horror stories from other people. It was a very pleasant experience and I would not hesitate to use them again in the future.
Renan MThey are liars
ERVIN GNothing, they are always friendly and professional
David OThe young man that took care of me being 73 years old moving to a senior living he was excellent. My son commented on how helpful he was as well. With the way things are today it is so nice to see a young man striving for his future and having great customer service he's the bomb thank you so much
rebie aExcelente
JOSE Veverything is 👍
Ruben LUhaul needs to make sure they put a dolly in the truck especially when you paid for it. They should have the truck ready to go with a dolly. I had no dolly thanks to the uhaul team. I was too far to go back and get one..
Gregory SAwesome!
Vincent LVery friendly and professional associate. In and out in no time. My new go to location for Uhaul.
David NCustomer service from lady that runs the storage facility is severely lacking. I asked if I had any free miles, and was told he couldn't do that. Seems like the thing that matters is the he dollar.
Leslie JI primarily utilize this location and they’re always great.
PHILLIP WI got the wrong equipment due to an error/ mistake when reserving a truck online. I needed a ramp truck and instead reserved a truck with no ramp. I called to let them know after I had already arrived to my pick up location and they were so nice about it, told me to bring the truck back and they will reimburse me and set me up with the right truck I needed for the job. Great people with great service! I will only go to this location for my moving needs!!
Brandon TGreat experience all around. Thank you.
Ed RVery friendly. Great place to rent from
David OStockton Secured Storage ALWAYS provides excellent service!
robert hI had reserved an appliance dolly. When I got there, I was told that all of the dollies were "out". Maybe keep better track of what has already been reserved before offering to other customers?
Heather MThey were very helpful and informing me that I have to have it for another. Thank you for letting me use your equipment an a safe operating way. I completed my task thank you
Jesse GExcellent and made our usage great. Road well and will rent again...
victoria wN/C
Carolyn HStaff was great. They always are.
PHILLIP WStockton Secured Storage Facility is absolutely an awesome storage facility. I had my boat stored there and that storage facility is awesome. I had transferred my boat there from public storage on west lane because low lives kept stealing stuff from my boat and I wasn't able to sleep at night. Then I found this place. As soon as I spoke to Deanna I knew I brought my boat to a safe secured place. Deanna is an absolute sweet heart, wonderful human being. Everyone who works there is very nice, good people. The people that work there are high class and very nice people. The only reason why I took my boat out of there is because I bought a house with enough room to store my boat. I give this storage and everyone who works there 5 stars. for number one.
Genuino C | Overall ExperienceOffice staff and employees were always helpful My vehicle was safe
Mike P | Overall ExperienceI did not move out and my belongings are still there. When did i even sign a contract to okay a move out?
MARTRICE W | Overall Experience