Customer Reviews for Steves General Store
(U-Haul Neighborhood Dealer)

470 reviews

1573 Main St   Oxford, ME 04270
(Call Location W/New Res)

(207) 743-9713

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–5 pm
  • Sun: 8 am–3 pm

Services at this Location:

Contact Us

(207) 743-9713

1573 Main St
Oxford, ME 04270
(Call Location W/New Res)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 8 am–5 pm
  • Sun: 8 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Steve was great! Very helpful.

jason t 
Rating:
5.0

Steve is a fine U Haul Rep.. hats off to this fella..!

jon s 
Rating:
5.0

Nothing!

Liz D 
Rating:
4.0

Give the Manager a raise, he was very good

Frank S 
Rating:
5.0

Customer did not leave a comment.

Jud K 
Rating:
5.0

Customer did not leave a comment.

Danielle C 
Rating:
3.0

Customer did not leave a comment.

gabriell l 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

joel m 
Rating:
5.0

Steve runs a perfect U-Haul rental service. I could not ask for anything more. He was communicative, timely, accommodating and the equipment was provided in a clean and ready manner. His location is a little further from my home than others but I will always go here when I need a truck or van because of the service provided!

Stephen B 
Rating:
5.0

Customer did not leave a comment.

Jerry K 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
4.0

Customer did not leave a comment.

RON D 
Rating:
5.0

Customer did not leave a comment.

Jordan R 
Rating:
3.0

Reserved a trailer, but trailer was not returned so had to rent a small truck. Worked great but cost $60 more than the trailer.

William B 
Rating:
5.0

Customer did not leave a comment.

William Y 
Rating:
4.0

The location was great ut the online reservation system was bad. No confirmation of reservation was on the day before as promised.

Steve M 
Rating:
1.0

The store owner (Steve) is extremely rude. I did not receive any paperwork when I rented the vehicle. It appeared as though Steve has no idea what he is doing. He does not seem interested in providing good customer service. The vehicle leaked rain inside the cargo area. Extremely dissatisfied with the overall experience. I will avoid this location like the plague in the future.

Michael T 
Rating:
4.0

Customer did not leave a comment.

david R 
Rating:
5.0

Customer did not leave a comment.

julie t 
Rating:
3.0

Customer did not leave a comment.

Warren G 
Rating:
4.0

Customer did not leave a comment.

MICHELLE J 
Rating:
5.0

Customer did not leave a comment.

Thomas C 
Rating:
1.0

Could not gas up as out of fuel. Out of way location.

robert P 
Rating:
4.0

They felt my pain when I arrived to find no truck.

Louis R 
Rating:
5.0

Steve is always nice and very helpful

Rebecca M 
Rating:
5.0

HAS WHAT YOU NEED

JOSH D 
Rating:
5.0

VERY QUICK and easy rental.

peter s 
Rating:
5.0

Good job!!!

william m 
Rating:
4.0

It is an old gas station and a bit crowded getting equipment in. But this is second time I have used, people super friendly and helpful

Gregory F 
Rating:
5.0

I've rented three trucks at Steve's General Store recently and my experience with Steve has been that he is a great guy. He's friendly, organized and provides excellent service despite the fact that in all two (possibly three) cases I've made changes to my reservation. IN fact on my most recent reservation I changed the drop-off location four times. Quite a contrast to my experience calling the national number and also in contrast to some other U-Haul experiences. Overall though, I highly recommend Steve's for all your U-Haul. My only sadness is that in moving to Brunswick, I won't have any more opportunities to rent trucks from him!

Robert F 
Rating:
5.0

Working with Steve was a real pleasure.

john j 
Rating:
5.0

Great customer service. very polite and nice. I recommend

HAYLEE C 
Rating:
3.0

All went well but I was charged for an extra day due to no notice given to changed drop off location that an extra half hour was given to me because of U-Haul changing my drop off location! Extra miles were noted but not additional drop off time. I was given credit for this overcharge after calling U-Haul Maine and explaining the oversight.

John S 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Very efficient.

Jud K 
Rating:
3.0

Customer did not leave a comment.

John B 
Rating:
4.0

Customer did not leave a comment.

meg l 
Rating:
5.0

Steve was so helpful, I cannot thank him enough for his customer service!

Marie H 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER N 
Rating:
5.0

Customer did not leave a comment.

Jennifer K 
Rating:
5.0

This best place I’ve ever worked with! He even came out and helped us! So friendly, calm, helpful, no wait, just wonderful overall experience!!!!!

LaurieAnne M 
Rating:
5.0

Great service vehicle ran great and had all equipment I asked for. Thanks Steve

hartley m 
Rating:
5.0

Customer did not leave a comment.

Tami B 
Rating:
5.0

Customer did not leave a comment.

Sabrina B 
Rating:
5.0

Customer did not leave a comment.

Andrew T 
Rating:
5.0

Customer did not leave a comment.

karen r 
Rating:
5.0

Customer did not leave a comment.

sam d 
Rating:
5.0

Great experience!

steven v 
Rating:
5.0

Customer did not leave a comment.

melissa r 
Rating:
2.0

Fix your truck. It leaks when it rains. The truck was very dirty.

Douglas a 
Rating:
3.0

Dealer name and address not included in current GPS listings. Street address came up as "not valid" on GPS search. My GPS is made by Garmin and the maps/downloads are very current.

jackie m 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
2.0

1. The couple at Steve's was wonderful. However, he was a bit slow due to having a new phone. Luckily the person who was driving the U-Haul helped him figure out how to take the photo of her license. I assume he will get better at it, but that was a bit discouraging. 2. The truck is in need of some maintenance. It vibrated easily, and had a loud buzz amongst other things. The driver commented that she was a bit concerned with the sounds that it made, (She used to drive a shorter school bus, and knows vehicles pretty well), but it did get her to the destination safely. 3. When she first got into it it only had 1/2 a tank of gas. I had always been taught that U-Haul expected 3/4 tank of gas. We put $120 worth of gas into it to. It had the 3/4 tank when we dropped it off.

Kennith C 
Rating:
5.0

Customer did not leave a comment.

Sheena K 
Rating:
5.0

Customer did not leave a comment.

gale b 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
5.0

Customer did not leave a comment.

jasoin l 
Rating:
5.0

Thank you Steve. Super helpful! See you next week!

steve m 
Rating:
4.0

Customer did not leave a comment.

Lillian W 
Rating:
3.0

Customer did not leave a comment.

Kellye E 
Rating:
4.0

Use diesel-powered trucks, please.

james r 
Rating:
5.0

Customer did not leave a comment.

David R 
Rating:
3.0

Struggled to find whomever was in charge. When I did, he simply said, "park it over there", never leaving his seat. He did not confirm that I brought it back in the condition that I picked it up in.

james g 
Rating:
5.0

Customer did not leave a comment.

BRIAN N 
Rating:
2.0

Equipment was not there for the pick-up time requested and did not include a dolly I was still charged for.

Joy A 
Rating:
5.0

The drop off location was perfect in every way

Dennis B 
Rating:
5.0

Customer did not leave a comment.

Kelly C 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
4.0

Customer did not leave a comment.

PRISCILLA F 
Rating:
5.0

Customer did not leave a comment.

Jim h 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Jud K 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Steve was helpful, straightforward, knowledgeable, and accessible.

Richard T 
Rating:
5.0

Happy Customer.

Dave M 
Rating:
5.0

15 more packing blankets lol

chad p 
Rating:
5.0

Really helpful and nice people!

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

brianna t 
Rating:
5.0

Awesome service from Steve!! They were very helpful and easy to work with!!

Chris P 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

one a 
Rating:
5.0

Customer did not leave a comment.

gary p 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Excellent customer service at Steves

Brenda P 
Rating:
5.0

Customer did not leave a comment.

donna k 
Rating:
5.0

Customer did not leave a comment.

coley b 
Rating:
5.0

They were very understanding when my payment didn't go through and still were able to get us a truck. Thanks.

Gilbert C 
Rating:
5.0

Great guy renting uhauls out. Nice store. Very helpful.

david f 
Rating:
5.0

Steve was great. He made sure everything was as stated in the contract. He represents the best in customer service. I highly recommend him.

Gary A 
Rating:
5.0

Great service

steven g 
Rating:
5.0

Steve was so friendly and pleasant.

JEFFREY L 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
3.0

Customer did not leave a comment.

JOHN L 
Rating:
5.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

The customer service at Steve's it 2nd to none....

mark p 
Rating:
5.0

Checked in the day before but they had no record of doing just that. Had to do it all over again when arriving

Rick T 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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