Just keep these gracious gentlemen as employees!!
JoAnn B
Customer Reviews for Stereo Video Center Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location was great but some of the pads that I paid to rent was wet and smelled really bad and I could not use them.
Andy CGreat staff, helpful and friendly.
Scott LAll great…easy process
MARSHALL SAll Great
MARSHALL SAwesome, friendly and professional service!
TAMIKIA SThese guys rock !
JULIAN CKeep doing what you're doing y'all are doing a fine job everything was good
gregory gThe uhaul was old It did not run correctly Had a bad misfire
DAVID AGreat experience ...
nicholas RGreat service .. highly recommend
nicholas RDo the same process for future customers! Great job!!
Keith WNothing really. I didn't get to use it due to it rained all weekend and couldn't keep it an extra day because it was already promised out to someone else .
JACQUELINE SPlanning on using again in the near future.
James CGreat service from this U-Haul in a Radio Shach (of all places) in Georgetown, SC).
Henry SEverything was good 👍.
Christopher GThe experience at the Stereo Video facility was exceptionally pleasant. My only negative concern is directed to the U-HAUL website which could stand a serious review, it is not friendly to navigate whatsoever. I recommend that local users contact Stereo Video directly...
Peter WNice to deal with
Wendell MPlease fix the app and provide several more vans for this location. I booked and got the van scheduled for pickup but the van wasn't available. This is a false advertisement and my plans had to be adjusted. Please fix the app and provide more vans for this location. Thank you thank you God bless!
Elken GVery friendly and welcoming. Quick check in at drop off.
Neil PThis location is far from my home location not likely to use again i will try in rhe future to book sooner or find a different way
william mWonderful service. Very helpful and pleasant staff.
DIANE SThe uhaul handle was jammed and the door was not able to be closed
Christine SMichael at Shared Video was the best
frank pThe vehicle and trailer were dropped 36 hours early, the location was already closed. The next day I received an email stating we were being charged for 785 excess miles and $815+. We had the truck for approximately 12 hours so this was impossible. I called the pickup location and was put in a queue. I called the drop off location and after about 30 minutes on the phone they admitted they'd read the mileage incorrectly and we were under the contracted miles allowed. They contacted the Haul district manager and we received a new statement with a $0.00 balance. Issue corrected but it was a bit frustrating.
Ralph SNothing everything was just fine
BRIGHT WMy reservation was changed multiple times starting off picking up in the area of my former residence, being changed to another area without notice, picking up in the area of my new residence through the app, picking up in person 2 hours later to being charged an additional $377.37 that was never disclosed to me. I will never recommend using Uhaul to anyone. I will however do what’s necessary to get reimbursed the $377.37 as well as any additional expenses accumulated in doing so. This has been the worst customer service I have ever experienced.
Matthew BNo changes recommended.
GREGORY DThe only problem was it took a long whole to get waited on
SHEILA LGreat customer service, great experience and the rental equipment performed flawlessly.
CHRISTOPHER KIt wasn’t the location that was the problem. IT WAS YOUR APP THAT QUIT WORKING IN THE MIDDLE OF ME TRYING TO PICK UP MY TRUCK!!!!!! I used Truckshare because I needed the truck much earlier than the location opened, and you nearly left me stranded! I had to go through the Roadside Assistance option to get to a live human being when I called customer service, and I literally was on hold for 20 minutes when the owner of this location just happened to come in two hours early. Thanks to him I was able to get the truck and leave only an hour late, but had it not been for that, your company’s failures nearly ruined my entire plan for moving. I will NEVER use Uhaul again!!!!!!!
Letha RFirst let me say I have rented from this location several times in the past and it was always a good experience. But the experience I had on this most recent visit was very unpleasant. After signing the contract I was given a truck key and told to find the truck by matching the I.D. number on the key tag with the number on the truck. Well the identification number is on the dash inside the truck cab so I had to walk the lot and try unlocking truck doors in order to find my truck. After a couple attempts I found the truck I had been rented. Truck cab was dirty inside and had an unpleasant order. I did a walk around to check for any damages since the agent didn’t come out with me. Found a crack that ran almost the entire width of the windshield. Also, the truck had 1/4 of a tank less gasoline than what had been indicated on my contract. This means I would have to purchase extra gasoline that I would not have used prior to returning the truck. After these things were discovered I went back inside to report what I had discovered to the U-Haul Representive. She said if there was an X on the windshield that indicated they already knew about it and it was okay meaning I would not be held responsible for it. She showed no concern as to if it was safe to operate. As for the fuel discrepancy, my contract indicated the truck had 7/8 tank when the fuel gauge actually showed 5/8 tank of fuel. After a couple of attempts on my part to explain this 1/4 tank difference, and after the agent stated the gauge was wrong, she added two separate handwritten notations to my copy of the contract. First one indicating 3/4 tank, which was still inaccurate, and then a second note indicating 5/8 tank of fuel. While checking in and signing the contract this U-Haul Representive had been friendly and courteous. However, her attitude changed once I returned inside the business to report the issues I had found with the rental truck. She was unprofessional and rude. The last contact I made was with a store manager who resolved the fuel discrepancy in a professional manner. To improve for the next customer I suggest trucks should be inspected for cleanliness and safety before being rented and U-Haul Representive should listen to customer concerns without becoming rude and disrespectful.
Ed GGreat & friendly service!
mike gI have dropped many U-Haul vehicles, trailers, etc off at this location and it is my favorite location to do so. Very friendly staff, plenty of space to pull trucks and trailers in and out. Will go back!
Victor CTried numerous times to do the return through the app. It would not go through at all. Very tech savvy so was not operator error. Returned on a Sunday so was anxious until next day when shop opened. Had no issues with return.
Jennifer AThank you:).
Cheryl JMike was very professional, thorough and a pleasure to work with.
Kelli GTrailer had cigarette butts and other trash and smelled strongly of cigarettes.
Benjamin SI rented two 26 foot trucks from this location in the past two weeks. The first truck (Contract #29100070) was in excellent condition, clean inside & out & drove like a new truck, truck #JH2932J 49K miles. No problems with vehicle whatsoever and the move went great! This truck,(Contract #70175001 Truck #JH3796F 76K miles) was dirty/mudddy inside & out of the box,damages to the lower air fairings and wheel openings and had a MAJOR driveline shimmy between 30 & 35mph,which made traversing small towns with 35mph speed limits a problem since the only way to avoid the drivetrain vibration was to either do under 30 or over 40mph. the paperwork claimed the truck would have 1/4 tank of fuel but was literally empty when I got in it. The owner of this location(#28625)Mike Oberst wrote on my paperwork that the truck was indeed on E due to local theft/vandalism and noted this on my receipt,initialed it and attached his business card instead of making a new receipt. I returned the truck with 1/4 tank of fuel at my own expense to avoid any sort of misunderstanding on the finishing end of the rental, where the gentleman stated after I showed him the receipt from the first location that the computer stated that it should have 1/4 tank.I left it that. I also asked for an extra days rental because expecting 2 people to move a 4 bedroom home, drive 300 miles and unload it all in 48 hours is literally obscene, and was charged $40 for the extra day instead of the $14.00 safe move price. The $40 for the extra day and the free !/4 tank @$45 was a pretty big disapointment. As a frequent flyer of UHaul products(easily 5-10 times yearly),having spent over $700 for trucks in two weeks and still needing two more rentals this month, this experience was less than favorable figuring I'll be needing an auto transport and a 6x12 to complete my move within the next two weeks. All employees were extremely accommodating throughout these transactions, and are not particularly responsible for any of the misfortunes experienced. Thank you for your interest. Stephen D'Alessio P.S. As a former employee/mechanic @UHual Newburgh NY, that truck(JH3796F) needs to see a mechanic for service ASAP!
Stephen DI got charged for a cleaning fee and fuel. I swept that damn truck thoroughly and replaced the amount of fuel that was I drove the truck less than 5 miles both ways. The fuel was just a notch over half and I put fuel back in the tank. These charges are a rip off. And I didn't keep the truck the whole 24 hours either.
jessie wStaff was kind and professional. Honored to work with them.
Harold GTrailer was dirty inside.
Danny TVery cordial staff
CHARLES MExcellent customer service!!! Very pleased.
Matt F