We had problems with the after hour on-line booking system. The gentleman that was there, was very Professional, Respectful, and helpful checking that we were in fact in the correct place.Shaun H.
Customer Reviews for Steddum Wrecker Service LLC
(Distribuidor de U-Haul del vecindario)
Chouteau, OK 74337
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb. - dom.: 12 p. m. - 4 p. m.
- 7/4/2022: 10:00 a. m. - 4:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.steven W.
El cliente no dejó un comentario.Wesley S.
Holiday weekend and a family reunion, We were very well accommodated. They even opened up after normal work hours to help us get on the road.Debbie G.
I have never had a more unpleasant experience in my life. I will never use Uhaul again and I'll be spreading the word about how poor my experience was across the board.Blake J.
Easy to rent and dealer was friendly and competent.coy D.
very helpful!Tammy D.
El cliente no dejó un comentario.Susan S.
El cliente no dejó un comentario.Connie B.
Separate u-haul rental business from other private owner business functions clutterWilliam J.
El cliente no dejó un comentario.JENNIFER M.
El cliente no dejó un comentario.DEBORAH M.
El cliente no dejó un comentario.Brittney C.
Dropped off after hours called next morning to verifyCrystal L.
I ordered 226ft trucks a week and half in advance and prepaid so my move would go smoothly. The day before pick-up a girl from u-haul called and informed me that my trucks would have to be picked up in another town and that I would have to pick them up two and half hours later than planned and reserved for. This cost me 2-1/2 hours of labor time loading the trucks . I voiced my feelings of this not being what i had planned and served for and the first thing out of her mouth was,,,,,dod i want to just cancel the trucks . Makes me feel that this company doesn't care how you feel ,,, they just want your money . Because of the delay i had to pay for a hotel for two men . I had already bought a truck load of u-haul boxes. This is the last time i will use or recommend U-Haul.Kenny C.
The girl with U-haul that called me the day before pick up was rude and kept asking me if i wanted to just cancel the two trucks because they were not going to be at my pickup location and was not going to be able to be picked up at my reserved time. This will be the last time i rent from u-haul .Brandon C.
El cliente no dejó un comentario.MATTHEW S.
Uhau needs provide exact amount it will cost and not add charges.RICHARD M.
Steddum Wrecker have always been very polite and easy to work with. We called them Monday to confirm we turned everything in right since we dropped off after hours (Christmas morning). We informed them that we had dropped it off Saturday but my mobile app wasn't letting me check the truck in but I had all the pictures I took if they needed it. They stated that they were about to check it in for us and told us they seen us on camera dropping it off and they had already put the time as Saturday. They were very friendly and helpful! I only marked no on the location because after all it is a wrecker service and they can be very messy and often it seems intimidating to some (my wife) but it was as I was use to after working with them as a police officer years ago.Stephen A.
I have nothing negative to say about the pickup location or the gentleman who helped me. Chad was friendly and got me in and out and on the road as quick as he could. I am frustrated that I requested to pick up the rental in Muskogee, OK which was only 12 miles from where I lived and instead had to drive all the way to Chouteau, OK which was almost an hours drive away so that took almost 2 hours out of my day not to mention the hour I waited due to the main system crashing which was not Steddum Wrecker Service's fault. I reserved a 20ft and was only able to get a 15 foot due to the previous renter not returning in time. I also paid for 3 hours of help for moving and they were gone by the time I got back home as I paid for 11-2 and I did not get back home until 2.tiffany A.
Everything went well, can't complain location was convienant for us. Transaction from pick up to drop off was smoothSTEPHANIE B.
If need, this is we're I'd goSteven L.
Keep on smilingSHARON D.
El cliente no dejó un comentario.Thomas M.
All questions were answered in a professional and courteous manner. I recommend Steddums for rental occasions.PHILIP S.
Have the tow dolly hooked up legally, for one. Another Uhaul place had to tell me mine was hooked on illegally. And then do not overcharge me for stuff that do not need to be charged for. There's more that could be said, but I feel like my point is across.ANTHONY P.
It took a bit to get the paper work done. Give them some help with computer trainingKENT P.
El cliente no dejó un comentario.Rusty F.
El cliente no dejó un comentario.Max W.
Did no go into store, customer service rep met me at the truck and asked if everything went well.David S.
Get my order right. I order a 20 ft. Had to drive a 26. I didn't like it. Your 1 day rates is a lie like 39.99. I will never use you again.VALERIE R.
El cliente no dejó un comentario.MELVIN A.
It wasn't close by. There was one closer. They weren't there during operating hours.JOHN J.
It was the biggest joke ever with the whole thing from the begining to the end i was very disappointedjason D.
El cliente no dejó un comentario.Kathy P.
El cliente no dejó un comentario.MAI T.
El cliente no dejó un comentario.Melinda M.
Pick up was quick and easy. Staff very helpful.Gary K.
El cliente no dejó un comentario.LESLIE M.
Excellent serviceCRAVAN C.
Called number as instructed and no answer. Called number second time and was told they don't open till 10:00 a.m. just leave it out front and drop key in box this was 9:45 a.m. Then got charged $20 after hour fee. The place is a dump and not inviting at all.RICHARD S.
Great place friendly people trailer was clean and in great shapeALLEN S.
These people have charged my acct for damages we did not do. I will be calling to inquire how to dispute the $380 this drop off location charged me. There is no way we did the damage he is claiming.GINA M.
Decent facility just didn't listen and charged me for unnecessary productsNoah W.
El cliente no dejó un comentario.Robert W.
You need to be more organized, and have people that know what they are doing. It should not take over an hour to get your equipment when you have reservationsCHERYL M.
Person who helped us was very nice and took good care of us!!CANDACE P.
El cliente no dejó un comentario.Nathan M.
We had animal pawprints all over the seats. However, the truck itself was fine.Rhonda K.
El cliente no dejó un comentario.Perry F.
The store supposed to be open. We show up with our reservation and no one was there to help us. Call customer service kept transfering us around. Took 2 and a half hour to get our truck. You guys freaking sucks.eduardo G.
Could approve on when a person is getting the uhaul it can be more easier it took me almost two hours trying to get the uhaulFredericka H.
El cliente no dejó un comentario.Vici B.
El cliente no dejó un comentario.jerry F.
The location is easy to get to. We have dropped of trailers here on multiple occasions and are met with mixed results. Mostly they are a hands-off location. This trip I was able to get assistance dropping the trailer as I couldn't lift it off the ball on my own. This is the first time I've been able to get any help from anyone here.Bree E.
I dropped after hours in a rain storm and couldn't connect online so I called 1800 u haul to let them know since I was a day early. They had the nerve to charge me a $20 after hours fee in which they did nothing after hours the site didn't even check it in till after the scheduled drop time. U-HAUL HAS LOST A LIFE LONG CUSTOMER and everyone I know will know to .Michael F.
El cliente no dejó un comentario.Allen S.