Very professional! Thanks!Phillip P.
Customer Reviews for Stearns Lumber Co Inc
(Distribuidor de U-Haul del vecindario)
Millinocket, ME 04462
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 7:30 a. m. - 5 p. m.
- Sáb.: 8 a. m. - 4 p. m.
- Dom.: 8 a. m. - 12 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Worst experience EVER THEY TOOK 1 1/2 hour to get us the trailer put the wrong address to drop off at charged us 35 dollars too much all I can say is WHAT IDIOTSDavidDesiree K.
Customer did not leave a comment.karla R.
N/AGALEN FREDERICK Y.
Very nice and helpful staff, really helped me out when I was stuck in Maine.Thomas S.
Customer did not leave a comment.Randy N.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.Barbara G.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.gordon S.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.RUSSELL P.
Customer did not leave a comment.Galen N.
Kevin was a great help in more ways than one in dealing with systemic FAILURES ON YOUR CORPORATE RESERVATION SYSTEM! HIS patience and persistence is what saved the day !Give the man praise and a RAISE!!! Extremely Sincerely, JohnJOHN R.
The brake and turn signals were not working when the clerk said it was and I was good to go. When he went back into the store My wife got out of the truck before we left to verify it, they were not working . I reinserted the wiring harness to get them to work.Wayne M.
Tires had defects and major tire rot.Glenn C.
Customer did not leave a comment.Wallace O.
Customer did not leave a comment.Theresa R.
Customer did not leave a comment.Edward M.
I was supposed to do mobile pickup on Thursday evening since they close at 5 and I was coming up from Massachusetts. I couldn't pick it up because I wasn't left a key anywhere. They didn't provide me with a pickup code for the lock box. The next morning, I go there at 7 since that's when I was told they reopen. They don't end up opening until 730. The guy checks me in and says, oh Uhaul, why would you do this, apparently they truck was overbooked. Of course I'm not happy about this because I came up from Massachusetts the night before to load the truck, then to find out the truck is actually overbooked. He canceled they other person since I was there first. The uhaul wouldn't of even been there if I was able to pick it when I was supposed to. So now, this other person was out of a truck.SEANA W.
Customer did not leave a comment.richard L.
Truck should not be in use as this truck has mechanical issues. Drove the truck on the interstate and the truck violently shakes and rumbles. I drove for 3 hours in this truck. It was shaking so much I Ithought my teeth were going to fall out. I explained this to the manager and was told the mechanical ussues would be taken care of. Truck in general was filthy. Windows had dog slobber all over the passenger side. Should have been offered a refund.Michael B.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.WALTER P.
Customer did not leave a comment.Elizabeth C.
After the hassle I went through to get the truck, I get an invoice saying I was being charged $25 to clean the truck (it was clean when I returned it!), that I went over my miles ( again I went out of my way to pick up the truck adding over 50 miles to my rental), and that the fuel was low (the tank was full when I left it!). This is the 3rd time I've used uhaul and the 3rd time you messed up my reservation. I will not be using uhaul again!!TAMMIE C.
Customer did not leave a comment.lee R.
The â€œcheck tire systemâ€ light was on and all the UHaul agent said was â€œthe light will go off when you get driving. A neighbor who is also a mechanic happened to be out when I drove the truck into my driveway. He noticed the low tire and checked the tire pressure; the TIRE PRESSURE WAS 25 LBS! He checked the other tires (all different psi: front tires psi, 60 and 62, other rear tire, 72 psi) and inflated thelow tire enough so I could return to the UHaul location; a UHaul agent put in additional air to get the pressure up to 70 lbs (tire max psi is 90). I would firmly recommend that no UHaul agent release a truck with low tire psi and the tire psi should be checked on release with each tire psi listed on the rental contract. With the tires at approximately 70 psi, my trip went without any problems.Catharine C.
Customer did not leave a comment.Gary B.
Was a piece of cake from renting, having them hook the trailer up for me, and dropping it back off. If I need to rent again, this is where I'm going!Stephen H.
The owner was very rude. "The person who deals with Uhaul isn't in." I then asked "When I asked when someone would be in?" His reply was "I don't know. " I asked if I could have someone call me he sighed and took my name and number. No one called me back. I called 2 days later and I spoke with an employee who helped me reserve a truck. Would never recommend uhaul.Pamela F.
I used the restroom, needed cleaning. but other than that it was good.Sasha G.
Customer did not leave a comment.charle R.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.STANLEY M.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.scott B.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Jason H.
Dropped off after hours. uhaul.com/share would not allow us to take a photo of the clean trailer and therefore could not complete the drop-off procedure. Also, eventually needed to get out our tire jack to lift the trailer off of our hitch and ball. Wouls have appreciated knowing that at the start of the process.NELSON C.
Customer did not leave a comment.Samantha L.
Customer did not leave a comment.Don M.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.Nathan H.
Had an overcharge after dropping at this location. I don't think it was intentional, I think misinformation from a computer might have been the problem. I dropped the vehicles off after hours. U-Haul corrected the problem and refunded the overcharge!Maureen M.
Customer did not leave a comment.Meryl S.
Improve customer service at this location. We reserved a uhaul online got to the location they had no idea about it. Then asked a older guy at the desk. He was so rude to us! After asking 3 people they called someone in for us to be able to rent one which was good. Overall experience was poor. I didnt feel one bit welcomed in that store and I wont be going back.Amanda K.
I was charged a $15 cleaning for no reason that I can seeChristopher D.
Great experienceSteven M.
Easy drop off. Painless return..........Steven M.
Hard to find. The ground was Mud and sand and it made it messy.Lynne D.
Customer did not leave a comment.Charles S.
The only downfall is they send you a text message to go to some links to take pictures of your license and the U-Haul, but it didn't work I tried over 20 times, had to call the actual company oh, and they didn't even know what was going on.Christine C.
Listen to the customer and help not just refer to a phone number. We have called to address the issues but still no response.HEATHER R.
Customer did not leave a comment.Collin K.
I have rented from this local more than once. Everytime there has been some kind of snafu. Missing equipment, mixups with the reservation. The staff is friendly.steve B.
Customer did not leave a comment.denise D.
Customer did not leave a comment.Janet A.
I tried to explain to the man at this location that I wanted to reserve the truck for the following day. He would not listen. He said it would be harder to do it for the following morning. He swiped my card before even telling me how much the total was. Then he puts the return time for 12:00 noon for the following day,(moving day) so I didn't even get 24 hours. What I was originally charged $173 and change for ended up costing me over $300, and that's after replacing the gas I used. I'm not exactly thrilled with uhaul at the moment and have my doubts I will ever use them again. I don't understand how it would have been more difficult to take the truck on my actual moving day, since the truck was already in their yard. I got taken this time, but it won't happen again.heath F.
Customer did not leave a comment.Robert C.
store is disorganized and under staffed. was given conflicting information from different people on the phone.Ryan M.
Customer did not leave a comment.Bryan M.
The whole experience suckedChristina P.
Customer did not leave a comment.William E.
Broken equipment boogers on seat ashes in cab didn't properly attach trailer to truck twice almost got hit with it twice didn't shovel snow off car dolley younger gentleman didn't stay to show us how to hook up car dolley but an older gentleman did come outside and help us and the paperwork that was given was unreadable it was all blurry called to tell them about the paperwork said not to worry about it the older gentleman was a great help I'd give him a above average rating but a very poor rating for the younger gentlemansteven C.
Customer did not leave a comment.frederic S.
Customer did not leave a comment.lisa M.
Continue excellent serviceStewart D.
Call meJerri C.
Customer did not leave a comment.Ryan S.
John Wyman was expedient and strong enough to lift the yoke onto the ball and off I wentmichael O.
Customer did not leave a comment.Vicki P.
Customer did not leave a comment.jeff N.
INSPECT YOU RENTAL EQUIPMENT UPON TURN IN. AND IMPROVE YOUR CUSTOMER SERVICE AT MILLINOCKET!!!Collin K.
Customer did not leave a comment.mariah S.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Marcus M.
Customer did not leave a comment.dave R.
Customer did not leave a comment.ADAM S.
Customer did not leave a comment.Michael R.
A $25.00 cleaning charge; really?????DAVID M.
The only thing wrong was when we picked up the trailer we had to shovel it out our selfJeff D.
Customer did not leave a comment.Samantha K.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.mike R.
Put a crank jack on your trailers. Threw out my back lifting to attach it to my vehicle. Renting out as many trailers as you do; I'm certain this is not the first time it has been suggested.BRUCE D.
I had to drive to Milo Maine tom pick up my truck. The lady handling the rental had no idea who I was, or how to log into the system. I left Millinocket at 7:45, did not return until almost noon time. The first truck was damaged, and would not start. A very non professional location!WALTER B.
Customer did not leave a comment.David P.
Customer did not leave a comment.Nancy N.
Customer did not leave a comment.ALEXANDER M.
Lack of friendly customer service. Guy took his time coming out of back office to help me and acted disinterested the whole time. No please or thank you. Truck cab was dirty as well with hair, loose tobacco and cigarette ashes.Brendan H.
Trailer had not been swept out or cleanedRichard K.
Customer did not leave a comment.JOHN LUMBARD D.
Customer did not leave a comment.DICK K.
They're computer was down we brought our uhaul truck in 20 mins before 9:50 but didnt put it in the system til 11 and we got charged for another day. Ill never use a uhaul again!BRIAN C.
Very helpful and friendly. Had a late return and had spoke to them ahead of time. When I came back he still remembered my name.victoria H.
Customer did not leave a comment.Keith P.
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