U-Haul roof was leaking and ruined my belongings. Was charged extra because uhaul didn't give me the truck I had reserved and asked me to drive 2 hours away to pick up my truck. Almost missed my boost reservation (moving off island) Will never use uhaul again and will be going to Budget rentals.Natasha T.
Customer Reviews for STE Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great service.Tom W.
El cliente no dejó un comentario.Thomas R.
Excellent and easy process. Amazing support with getting the truck ready. Everything was ready to go upon my arrival. Will rent again for any future needs.JOSEPH L.
El cliente no dejó un comentario.Campbell M.
El cliente no dejó un comentario.Katherine M.
The associate we dealt with (Jim) was incredibly rude and unprofessional. He was chastising me and my husband, as well as another couple, on where we had parked our trucks to return. There was no signage on where to park the truck we were returning, and when I mentioned that we had done our best with the little information made available, he began arguing with me that we clearly did not, as there was "all this other room" to park the trucks and "why would we park there?", meanwhile, there was a line up of about 6 people waiting to be helped. I informed him I would not be arguing about it, and he continued to rant at me about where we chose to park. I had to physically turn my back to him to get him to leave me alone. I have worked customer service for 16 years and I do not agree that this was in any way a professional way to handle the situation. Other customers were visibly and audibly surprised by his reaction and couldn't seem to believe that this would be the employee helping them. I wouldn't voluntarily choose to return a vehicle to this location again. It was quite the way to start our Sunday after moving.MATTHEW B.
El cliente no dejó un comentario.Leslie V.
El cliente no dejó un comentario.ROBERT M.
El cliente no dejó un comentario.Jeffrey K.
El cliente no dejó un comentario.Nancy R.
Was quite a bit more expensive than I was expecting.Steven F.
El cliente no dejó un comentario.John V.
It may have been my computer skills but I filled out online all the questions which indicated I was going one way from Duncan to Courtenay yet the booking agent was charging me a price more than doudle your quote and asking me questions she should have known..ie: the kilometrws to Cpourtenay from Duncan. It was a nightmare...finally I figured out and she figured out I was only going one way. I could go on and on about my friend who used Duncan UHaul the day before and had issues. I thought that might have been a one off but I think mine was worse. I exercised great patience with your agent to carry my contract through.Neil M.
The girl that helped me at the Duncan uhaul was very pleasant and helpful , I did get a phone call from a 604 area code the night I made the reservation and they said there was not the cargo trailer I wanted- so I called uhaul direct in the us and they said he was wrong- so there is a lack of communication somewhereLori H.
Fix your trucks.Marco B.
Trucks too low.. couldn't get up hill. Will never rent again!Pierre G.
El cliente no dejó un comentario.Lester S.
El cliente no dejó un comentario.GRAHAM R.
El cliente no dejó un comentario.William R.
Terrible customer service terrible communication and dishonest. Have asked for a phone call and have not yet received. Will tell friends how terrible UHaul is.Rebbecca T.
El cliente no dejó un comentario.Mari-Ann C.
Everything went well. Very pleasant and calm associate to deal with. Gracias.Kenneth M.
El cliente no dejó un comentario.Ronald W.
My experience with this location and the lady I was dealing with was pleasant and friendly. It was a good experience and I would deal with her again and recommend it to other people that would be moving.Jody F.
Extraordinario servicio al clienteanne S.
El cliente no dejó un comentario.MEGHAN C.
windshield and cab interior could be cleaner. box not completely swept outDouglas D.
Everything was greatBruno V.
Friendly and helpful staff. Very quick rental process. One of my better rental experiencesPaul F.
I was incorrectly charged for an 'after service hours' charge of $20.00 and a sales item of $5.40. I returned the cargo van exactly 24 hours after picking it up, within the Duncan location service hours AND I didn't purchase any 'sales item'. I discovered these errors when I received my final invoice by email. I phone Jim, the manager at the Duncan location and he said that this was an error and that I shouid contact a '604' number for Uhaul and that they would issue me a refund. Unita at the '604' number answered my call and created an 'action file' detailing the errors on my invoice. I then received an email response from a supervisor saying that I would receive a refund for the $5,40 'sales item' error. No mention was made of the $20.00 'after service hours charge' error. I replied by email to the supervisor, asking for a refund for the 'after hours service charge' error, but have heard nothing since. Uhaul has lost me as a customer. Mike ScottMichael S.
El cliente no dejó un comentario.Edward A.
El cliente no dejó un comentario.Harold T.
El cliente no dejó un comentario.Duane M.
El cliente no dejó un comentario.Amanda M.
El cliente no dejó un comentario.Paul M.
El cliente no dejó un comentario.Richard R.
Your 15' vans guzzle gasDouglas M.
The only complaint I have Is that as a non-smoker I could smell cigarette odor. Upon checking the ash tray there were ashes in it. I was under the impression all U Haul trucks were non-smoking vehicles. Other than that I was happy with the friendly, professional staff who were working under difficult conditions due to a recent nearby fire that caused their office and building to be un-usable at the time.robert R.
Let customers know that they are renting a commercial vehicle. My BC ferries reservation was void because I was unaware.Douglas P.
They had just had a fire. The whole area stunk of burnt plastic. Not good for anyone.Sherri M.
The operator at this location is a super nice guy!! This is what you want to represent you.Scott W.
El cliente no dejó un comentario.Leanne S.
The trailer rental had a missing component (safety chain) An "operators check list" might help identify such occurrences and remedy them prior to the unit going into service.Barry P.
Service representative was excellent, she made my experience.Kenneth K.
great place to rent from!Daniel V.
Their customer service is the worst I've ever seen! I wasnt given a code for the key drop box. When I called the next morning the phone was picked up and hung up right away. This happened about 4 times and then someone finally answered. I let him know about the drop box and he told me that I would've received a code on my receipt and to just bring the key back. I asked where on the receipt. He told me he didn't have time to talk to me because he had customers on the store. I explained that I was also a customer and had just paid for my rental. He was very panicky and refused to answer my questions, and then hung up on me. When I dropped the key off I expressed that I was not happy about the customer service I received. Again he was panicky, rude, insulting. He wouldn't let me speak, even after I listened to him. He even yelled at me when I said it was my turn to speak. He then called his manager. I spoke to her and she was rude also. Didn't seem to care that I was disappointed with the service, she actually told me to go elsewhere. And I had stated I was going to be a return customer in a month. Plus, I have been a long time customer. Over the last 10 years I have used uhaul for 10 moves! I also asked about the fact I was charged for a second day. I was 3 hours late. I also didn't use the pads and was charged 2 days for those also. She said that's uhauls policy and she might have waived it if I hadn't complained. To top it all off. I was given a smaller truck than was confirmed in an email sent to me just before pick up, which she also said was uhauls policy. Because of this, I couldn't fit all my stuff in the truck and it was a great inconvenience during my move. I am extremely unhappy with their level of customer service skills. Being busy is no excuse to treat another customer, who has already paid for services, so disrespectful. It was a very stressful experience.Coral S.
El cliente no dejó un comentario.Cyan L.
Very friendly service and great prices for trailer rentalsDaniel T.
El cliente no dejó un comentario.DWIGHT W.
El cliente no dejó un comentario.Eric W.
El cliente no dejó un comentario.Valorie M.
I always have a very good experience at the Duncan location. I used your services on June 23rd 2021 for the 4th time and I'm always satisfied. The staff at this location are always very good to me and aside from the odd busy time and rude clients (out of your control entirely) it's usually quick and easy. I will be using this location again.Evan C.
El cliente no dejó un comentario.John V.
El cliente no dejó un comentario.Tim O.
El cliente no dejó un comentario.Nike B.
Very friendly staff good service all aroundRobert T.
I was very pleased with the customer service delivered, over the phone x3 and in person x 2 with 3 different personnel. I was less happy with the website and grateful for phone and in person options.Nadeane N.
El cliente no dejó un comentario.Marco F.
Excellent service. Guy was a real people person. Definitely rent here again.Marc S.
Your hours are terrible. It's not realistic to close at 4 pm. Most people aren't even done work by 4 pm. So getting to pick up the truck in time is tight. Not everyone has the flexibility to take time off work, or the ability to do things online. It's also ridiculous to end the day at 330. Most days moving takes the entire day. Being done by 330 is unheard of.kristine S.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Alan H.
El cliente no dejó un comentario.JAMES P.
One tire was low when we picked it up. Customer service was excellent - efficient and friendlyWilma D.
El cliente no dejó un comentario.Robert L.
Absolutely excellent customer service! Thank you it was a pleasure to drive as wellLynda W.
Excellent customer service by rep at Boys Road facility.Brian J.
We were called 30 min before picking up the truck that they had none available for us even though we reserved online. The employee at the desk was very friendly and obviously, this wasn't any of his fault. We needed a u-haul truck in order to move out of my suite and I really relied on this equipment to be out of my place in time. We were able to reserve another truck but the location was much further than the one we agreed on. I think we got extremely "lucky" that we were able to get another truck BUT this was very unprofessional of the company to pretend to be reliable when they aren't. On top of that, the truck had a quarter tank and the receipt showed that it had more than that, meaning that when returning the truck we would have to fill up more gas than how we got it... Such a rip-off.Salam Y.
I rented a truck from a location in Nanaimo and then I got a phone call saying they didn't have it, so they told me another Nanaimo location. And then the day before I was planning to move, 30 minutes because uhaul hours were closed I got a phone call saying Nanaimo didn't have the truck I ordered so I had to go all the way to Duncan. I assumed since it wasn't my fault I had to go to Duncan, and that it was uhaul fault for not saving me a vehicle and being unorganized, that I wouldn't have to pay for the mileage from Duncan to Nanaimo. But that was not the case. They had 4 days to tell me my truck wasn't available, so I would have went with another company or made other arrangements if I had been given enough time. After my Roomate and I called customer service multiple times, and being sworn at, we were told that we will only get a $50 refund even tho the extra mileage is over $100. The service was extremely unprofessional, and I will know to never ever rent a uhaul again.RYANNE M.
El cliente no dejó un comentario.Niles B.
Moving is stressful on it's own. The service provided is so excellent and the owners go out of their way to make things easier. I don't know of improvements? Very happy customer :)Rhonda U.
El cliente no dejó un comentario.KARENA S.
Very professional and pleasant.Tom Y.
El cliente no dejó un comentario.William K.
Didnt end up getting our 2 dollies since the time it took to get to finish with 1 customer was more than 15 minutes. (wasnt finished still when we gave up) We left because we only had so much time with the Uhaul. Also wasnt the best feeling coming out to get the truck and finding a siphon hose coming out of the truck. The uhaul itself was very clean though.Brayden V.
No clearly marked key drop off. I still have my keys and will have to make a separate trip in tomorrow to drop the key off.Scott J.
El cliente no dejó un comentario.karsa S.
Rented a car trailer... Completely bone dry of brake fluid - had to purchase & fill reservoir. Doesn't UHaul periodically verify they're equipment? This thing was completely dry... Over all, good experience, good service Polite & courteous.Richard S.
You overcharged me. Specifically, I was invoiced for a hand cart & padding but received nether for the rental. Please adjust my invoice and cc charges. TimTimothy A.
El cliente no dejó un comentario.Christian F.
Catherine was a pleasure to deal with. Very helpful, friendly & knowledgeable. 10 out of 10!!Glenn W.
The staff were helpful and efficient. I can't think of anything that needs improvement.Barry W.
Staff is really greatGurinder G.
All good service was great. Had problems booking online so had to call but otherwise excellent service from all party'sRichard C.
El cliente no dejó un comentario.Kate D.
El cliente no dejó un comentario.Andrew S.
Great customer service at this location. Friendly and helpful and well explained! GraciasMartine M.
Make sure to send an ebill or paper bill... both times I have recieved nothingCheryl P.
El cliente no dejó un comentario.Mark C.
El cliente no dejó un comentario.Robert L.
El cliente no dejó un comentario.Thomas I.
El cliente no dejó un comentario.Robert S.
The equipment I ordered was ready in good condition on time and I was hooked up and ready to go in minutesBarry D.
No other company in Duncan to rent large moving vans from. Inside of building is ridiculous and so understaffed. Had to wait 20 minutes to be served when picking up the van. This is the first time that the vehicle was not filled up when you take it. Meant I had to put gas in it at my own expense.Shari P.
Great customer service at the locationJeannette B.
El cliente no dejó un comentario.Celinda R.
I found it difficult to sign up an account online when I wanted to return the truck and because of it I paid a $20 fee for after hours return which wasn't intended. Other then that, things went smoothly.Michael A.
Give the nice woman at the counter a raise, she was a pleasure to deal with and did a great job.Brett L.
Servicios adicionales en esta ubicación
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