El cliente no dejó un comentario.Megumi M.
Customer Reviews for State Street Storage
(U-Haul Neighborhood Dealer)
Orem, UT 84057
(THIS LOCATION DOES NOT ACCEPT CASH PAYMENTS)
Servicios en esta ubicación:
- Mon–Fri8 a. m. - 6 p. m.
- Sábado8 a. m. - 5 p. m.
- 3/30/2023 - 3/31/2023: 8:00 a. m. - 3:30 p. m.
- 4/1/2023: 8:00 a. m. - 12:00 p. m.
- 4/3/2023 - 4/7/2023: 8:00 a. m. - 3:30 p. m.
- 4/8/2023: 8:00 a. m. - 12:00 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
El cliente no dejó un comentario.Mitchell W.
El cliente no dejó un comentario.MARGE W.
El cliente no dejó un comentario.Jade S.
Clean and friendly!Brad D.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Kevin B.
This was the worst uhaul vehicle I've ever rented. It felt like it was going to die at every stoplight. I would not recommend renting a van from this location.GREGORY G.
Owner closed early. Didn't send me any notification. Only got the truck because I tracked down a cleaning person. Truck was dirty. Was not the truck I was assigned in the app. Did not have all the blankets I ordered. 0 out of 10 would not recommendColton J.
El cliente no dejó un comentario.Shawn F.
El cliente no dejó un comentario.Ephraim C.
El cliente no dejó un comentario.Miriam S.
We rented the truck from a different, closer location and then last minute was told that the truck we needed was at this State St location. No one was working on a Saturday which is odd because that is when most people are moving. It took us 45 minutes to call in and find out how to pick up the truck through the website/app. We were on hold for over 30 minutes. This was very frustrating!David A.
El cliente no dejó un comentario.Lori M.
El cliente no dejó un comentario.Jorge D.
El cliente no dejó un comentario.pamela F.
the problem was not in this location. the problem is with the store located at provo 551 W Columbia Ln, Provo, UT 84604 where they did not want to accept the truck, arguing that they could not receive it there... they were very rude and despots and also burlesque, I do not have their names but It is a boy between 25 and 30 years of age with long hair and the woman between 22 and 28 years of age with glasses, they were never kind and made fun of me at all times... I contacted California where I rented the truck to I asked why they couldn't receive it in this store and they told me that they could receive it there but these people just laughed and said that they were stupid. This happened on Sunday, December 18 at 10 am. When I rented the truck they told me that I could return it at any location in Utah, this person's name is Daniel and he is the manager of the store 4093 State St, Santa Barbara, CA 93110.Jaime E.
The right front tire was low (down about 10 lbs), minor but should have been caught before rented out again (may have a slow leak). Overall the service, people and rental experience was great!William P.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Amanda J.
El cliente no dejó un comentario.Shane S.
My truck was already out and ready to go when I arrived. The U-Haul self-serve app did not recognize that I was at the pick-up location, so I completed the rental in the office. The office staff was friendly and efficient. He said that he was not surprised that the app didn't work. "It is always a problem." The return process was equally efficient. This is the second rental I have arranged at this location in Orem, Utah. I highly recommend them.Ronald J.
Great customer service as always! Fredric was great! Thank You!Nicholas P.
El cliente no dejó un comentario.Hailey J.
I was offered one month free storage with the rental of the truck. I chose the storage that was closest to where I was moving and then after getting moved found out that they are not affiliated with U-Haul therefore I could not receive the one month free storage. If I don't location is not affiliated with U-Haul then it should not be offered on the U-Haul webpage or it should clearly state that they are not affiliated and therefore the free monthly storage rental will not be honored.Robin C.
El cliente no dejó un comentario.Jeff D.
I worked for U haul when I was a teenager and ever since I use nothing but UHaul. Its a good company.Vidor D.
When we arrived for pick up there was a sign on the door that said they were closed for lunch. We arrived 5 minutes before our pick up time and waited almost an hour for someone to return. When we called the office, they said they couldn't cancel our reservation because it showed we'd already picked up the vehicle - which we hadn't. The scheduling office was impatient and advised there was no help they could give, they had no idea when someone would return, and we had no choice but to wait. And overall costly situation for us. We only booked with this location due to timing because we were on a deadline. Ended up spending double and missing our deadline anyway. Do not recommend.Niccolle S.
El cliente no dejó un comentario.Tisa M.
The truck was super dirty in the box part with shredded paper all over so now every rom in my new place has shredded paper everywhere. The app to pick up contactless froze on me and I never got to submit all the damage on the truck that wasn't already stickered. They didn't have any of the dollys I ordered but I got lucky and the guy behind me in line said he had one so I at least got that. I use uhaul a lot and have never had issues with contact less but this time I had to go inside and wait in line which is why I ordered contactless. I returned the truck early but I sure hope I don't get charged extra for anything.Geric H.
El cliente no dejó un comentario.ENRIQUE G.
El cliente no dejó un comentario.Amy G.
The check in process took forever. There is a lot of things hidden till the last moment. The gas tank was below 1/2 a tank. The only thing that was easy was the checkout process. Maybe warn people when picking up a truck that it takes 15+ minutes to go through everything then get approved.Justin B.
El cliente no dejó un comentario.Kent H.
El cliente no dejó un comentario.Kristy C.
I am a very experienced large vehicle/log distance driver. This truck was probably the scariest drive I have ever had to Idaho. It felt like the transmisiÃ³n was messed up, shocks were bad, and the abs was out so it bounced and shook the entire drive in a way that made me feel like I might lose control if I hit the wrong bump, or had to stop quick. It was not a good experience. The store was great but the equipment was not!Joseph L.
Definitely I would recommend that location to everyone. The guy who work at 450 W 1600 N Orem, UT 84057 , very cool, he is helping customers. Thank you so much.JEAN B.
I very much enjoyed my time there. People were kind and helpful clean and well maintained ThanksDALE L. | Overall Experience
Entry (outside) were dirtyLANELL T. | Overall Experience
I found the engine unregulated which promotes high fuel consumptionjose G.
Great service. Happy to use them again!Luke N.
The other location didn't have what they said they would have. I needed to come to this location to pick up some equipment. The guy was nice and helped me load my car. I'm more upset with the regional dispatch folks for not getting my equipment when they said they would have it.TREVOR C.
They always have great costumer service this is our 4th. Family rental this year.adam O.
It would have been nice to know that I needed to use the online return link BEFORE I put the keys in the Dropbox. Luckily I did take pictures of my own beforehand that had the requested info....but it wouldn't let me upload them because it wanted a pic at that moment. Anything that would have said checkout before you have no access to the keys.Danielle C.
I asked for a 3 day rental, that's what I thought I was given, but on the 2nd day I received a call from the drop off location asking for their equipment. I was a state away and instead of leaving when planned, I left that night. Very annoying.Ron F.
You lost my online order. Your employee was ten minutes late to open the store. I was there at a little before 8am and didn't get the uhaul until almost nine. The seat belt on the passenger side was nonfunctional.Matthew R.
El cliente no dejó un comentario.Spencer F.
I was offered free first month storage with the rental of the truck. However the SugarCity storage charged me for the first moth because they aren't affiliated with Uhaul. If a storage facility isn't affiliated and therefore will charge for the first month, they should not be listed as an option on the Uhaul website.Robin C.
It would be more convenient if the card and license can be kept on file to make the rental process smoother and faster.JulieAnn T.
Truck was broken, no AC, shook like crazy when driving it.SPENCER A.
El cliente no dejó un comentario.P Kent N.
El cliente no dejó un comentario.JONATHAN L.
El cliente no dejó un comentario.Fabrice N.
El cliente no dejó un comentario.Justin C.
El cliente no dejó un comentario.Andrew N.
Clean windows, other than that everything else was great!DennisBranch B.
El cliente no dejó un comentario.Bryce B.
El cliente no dejó un comentario.randy W.
The guy at the front was so rude and just assumed we knew everything. We didn't and when we asked questions he gave 1 word answersRose L.
El cliente no dejó un comentario.Mark J.
It was an ok experience. I'm almost 60 female and they didn't help me load the trailer. They didn't complete the vehicle check.Wendi E.
State Street was awesome. They greeted me truckside by name and I was out if there in less than 5 minutes.Scott N.
El cliente no dejó un comentario.vicky R.
El cliente no dejó un comentario.rachel p. | Overall Experience
Everything went smoothly.Carol M.
The truck is very clean and easy to operate. It's very affordable and didn't break our bank. GraciasJason T.
El cliente no dejó un comentario.Todd P.
El cliente no dejó un comentario.Martha M.
El cliente no dejó un comentario.Whitney M.
El cliente no dejó un comentario.Channing M.
Highly recommend State Stree Storage! We had 3 large units for seven years and an additional smaller unit for two years. For the past 9 years all of our units were secure and the facility was always clean. Cleanliness, pest and rodent free were very important in our storage needs. There was never an issue or even signs of concern. Ivan was always kind and took care of every need we had with items we needed to secure and store. Access was always easy. Thank you State Street Storage!Kathy G. | Overall Experience
El cliente no dejó un comentario.Tammy W.
Contract information was incorrect and when they attempted to fix it, situation just got worseAndrew R.
Everything was alright I got the keys this morning your morning shift this morning was on the ball I was in and out so quick. The transmission on truck was very rough but understandable with a truck that had 120,000 miles on it. The biggest issue I had with this location is when we dropped off the trucking gave the key to the rep up front It was such an awkward interaction he had his feet up and on his phone and when I asked about a 20$ fee for dropping it off. The rep made me feel really stupid and told me â€œIt's not after hoursâ€ well no shit Sherlock. he spent no time with me about how the drop off works. This will be the last time I come to your location.Stockton J.
I wasn't familiar with the online checkin, vehicle inspection, and refill the tank policy, but its a great deal for local moving. We paid a fair daily rate along with a mileage charge, and returned the vehicle within 4 hours. Got my expected receipt amount in my email shortly afterwards. Great job UHaul!Virgil Clay A.
El cliente no dejó un comentario.Roger J.
You guys are great! Thanks!Nicholas P.
Love Ivan and his facility!!Taryn H.
El cliente no dejó un comentario.Brian B.
It would have been nice to know the store was going to close at 10.00a instead of the stated hour of 17.00. We returned the vehicle early and had a question, and were surprised to see everything was locked up with a sign on the door.Douglas H.
Great friendly service!Ed P.
Make sure that the dolly is in the vehicle if it was paid for :)Melanie W.
There was something wrong with the A/C on the truck. It only worked on one of the A/C settings. Probably low on fluid since the high A/C setting just blew hot air.Harold W.
El cliente no dejó un comentario.Leslie B.
El cliente no dejó un comentario.weston L.
Service was wonderful! They were super patient with us when we had to change our travel dates.Tannis P.
El cliente no dejó un comentario.Diane M.
Great service! Thank You!Nicholas P.
El cliente no dejó un comentario.Alyssa H.
El cliente no dejó un comentario.Frances A.
El cliente no dejó un comentario.Jennifer B.
El cliente no dejó un comentario.Ian M.
El cliente no dejó un comentario.Tyler L.
There were nails and screws in the truck. I was moving 2 county's over, and they insisted I had to return the truck to that location.Tiffany S.
El cliente no dejó un comentario.Cindy M.
El cliente no dejó un comentario.Michael S.
Ivan went out of his way to find the equipment needed. This location opened an hour earlier than other locations, which allowed us to get on the road an hour earlier. great service!Dana W.
It's easyJOSEPH S.
The gentleman who owns/manages this location is really terrific to work with! I've dealt with him on several occasions and he's where I return whenever I need anything.Lisa H.
I booked over the phone. After I arrived to pick up my truck, it took almost two hours before I was finally on my way. The app wasn't working, nor was the website. It was 7pm and the location was closed. I had to call support and wait for them to call me back. By the time I left it was dark and I had to load the truck in the dark.Jay P.
Very helpful staff.Van O.
This was not the location I originally selected. There was an issue with my reservation and wasn't able to pick up my truck for two hours. I reserved the truck online and the price was not honored. I spoke with someone at the Utah transportation office and they refused as well to honor the price online. I'm reaching out to an attorney to hopefully recoup the difference of $1100. I also reserved two bundles of blankets and they didn't have them for me.Jared W.
El cliente no dejó un comentario.Eric H.
El cliente no dejó un comentario.Truman W.
Only moved because I needed a place closer to where I was living.Dakota M. | Overall Experience
The customer service desk was always staffed, and the clerks were informed, pleasant and helpful. From moving in to moving out it was a good experience.Sharon M. | Overall Experience
Great place to store stuff at a great price.Michael P. | Overall Experience
clean facility with year round AC. Would use again.JERRY M. | Overall Experience
El cliente no dejó un comentario.Kresta K. | Overall Experience
El cliente no dejó un comentario.Malinda G. | Overall Experience
El cliente no dejó un comentario.Dana M. | Overall Experience
El cliente no dejó un comentario.latasha c. | Overall Experience
We were totally impressed by this clean, well organized facility. Manager went 110% to help us. ¡Gracias!Jaime D. | Overall Experience
El cliente no dejó un comentario.TODD M. | Overall Experience
The only difficulty was having my unit pilfered when my keys were stolen. It was far too long before I learned of the theft to have the filming Of the act available. Never did learn if the culprits.JUDY T. | Overall Experience
I loved having the storage climate controlled.KELLY L. | Overall Experience
El cliente no dejó un comentario.Bethany R. | Overall Experience
The unit was accessible anytime day or night. The staff was friendly and quick to be at the office when I needed assistance.Karen R. | Overall Experience
El cliente no dejó un comentario.BRADY H. | Overall Experience
El cliente no dejó un comentario.Lynnette E. | Overall Experience
Very convenient and secure. Staff was helpful and respectful.NATHAN A. | Overall Experience
Nice and new, state of the art locks. The staff were courteous but forgot to tell me some details.Privacy R. | First Impressions
Our household items are currently stored there and we feel they are in a safe place.Privacy R. | First Impressions
Very helpful.Privacy R. | First Impressions
Was very fast in getting the storage and they had what I asked for.Privacy R. | First Impressions
No complaints. Everything was great.Privacy R. | First Impressions
No complaints. Everything was great.Privacy R. | First Impressions
Servicios adicionales en esta ubicación
Camiones para mudanza
¡Tenemos la mayor selección de camiones nuevos!
Remolques y remolcado
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!