El cliente no dejó un comentario.Sergio R.
Customer Reviews for State Street Storage
(Distribuidor de U-Haul del vecindario)
Orem, UT 84057
(Behind Ultimate Carwash on 1600 N & State Street)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 6 p. m.
- Sáb.: 8 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I ordered a 26' truck for my move. The web site indicated that it was available where other locations close by did not carry the equipment. Two days prior to my move to the UT dispatch office called and indicated that my truck was not available at my location but at one further away. I know times are tough, but when your system confirms my truck at my location when I place the order, I should not be charged fir the extra miles to get the truck to my location. No extra miles we're offered not provided when I requested then due to the mileage difference between the two facilities. I was given the choice of driving extra miles and being charged for them, or take a smaller 20' truck at my requested location. I was even told that the extra space over the cab made the 20' truck actually 23' long. I am not sure if the rep even knows your trucks, but a 2'x7'x3' space; which also exists on the 26' truck, does not make it 23' long. As a result of the change in equipment, forced on me, I didn't have enough space to load all of my belongings. I have had to make 5 additional trips in a suv to unload the storage unit and transport my belongings to my home. Per your statement on the web page which states I am owed $50 if my ordered equipment is not available, I believe you owe me the $50. $50 is more than the mileage ($1.29/ mile) charge that the dispatcher would have provided (approx 20 miles). I have rented from Uhaul for over 40 years and this was the first time I haven't been satisfied with the service of the company or the local agent. Reed - very dissatisfied customerReed S.
El cliente no dejó un comentario.FAYE W.
El cliente no dejó un comentario.Ken K.
El cliente no dejó un comentario.martin W.
Due to the increased need for trucks, the one that I used had not be thoroughly repaired from a previous break-in, nor was it cleaned (dirty in the cab and glass under/behind the seats). But other than that the truck worked for our needs perfectlyKim F.
Good ServiceLeonardo B.
El cliente no dejó un comentario.Tonia P.
El cliente no dejó un comentario.Tiffany D.
Friendly personnelRenee F.
The seats had pet hair and I'm allergic, luckily my husband was able to drive the truck and vacuum it out.Stacy B.
El cliente no dejó un comentario.Della P.
Although the location's signage stated it was open until 7 pm and I arrived to drop off at 6:15pm, the online drop off process was very efficient and easy.Alex H.
El cliente no dejó un comentario.Ian M.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Christopher D.
El cliente no dejó un comentario.Daniel R.
Everything was fine except the fact that I had to wait 30-40 mins for someone to verify and approve me getting the truck. Also I didn't appreciate that my wife had to be woken up at 5:40AM for a verification.michael H.
Easy check out and check in via the U-Haul app.Don M.
Not give me a hard time that I wasn't able to log in to return my truck early, and did it on the phone!Derek W.
They were extremely helpful. But there trailers were low inventory.Crystal Y.
It was great!DOUGLAS G.
El cliente no dejó un comentario.Jerica D.
I didn't have to wait at all, the guy was nice and quick. They had my big truck as reserved and It worked great for my move. I am happy with it all!Ryan S.
El cliente no dejó un comentario.Maria M.
Staff member was friendly and found the dolly and pads I had requested online. Pickup process was quick.Jen F.
Excellent service: quick and affordable - will always use this service: location perfectMaureen T.
El cliente no dejó un comentario.Kresta K. | Overall Experience
El cliente no dejó un comentario.RHONDA S.
El cliente no dejó un comentario.Richard B.
You are doing greatraul M.
El cliente no dejó un comentario.Hector L.
I was charged for a dolly that was not provided to me and the location closed early, so no one was able to help me get what I was told would be provided. I refuted the charge and was STILL charged for the $10 dolly that I was never given. Terrible experience.COLE M.
El cliente no dejó un comentario.Stanley S.
They were getting ready to close, so I hooked up the trailer and checked the lights myself.Jerry P.
Things were great! The only thing I had to do was call back to the store to remind the person I needed my final receipt through email. As I dropped off my van, he said he would check the mileage and then send me the final charges, But he had another customer come in as I was leaving so just forgot to finish with me and I had already left that is why I called. He was kind on the phone and apologized for not getting back to my check in sooner. Thanks.Sonya S.
None. This Uhaul is the best one in OremCliff R.
El cliente no dejó un comentario.Malinda G. | Overall Experience
When we turned in the uhaul it was making a dinging sound that we couldn't figure out. Other than that our experience was great. We hope everything was ok.rhonda B.
El cliente no dejó un comentario.Sheila M.
The location was supposed to be open at 8 AM but the employee didn't show up until 8:20 AM.John W.
The location was nice, but the truck felt poorly maintained since the outside was extremely beaten up, and the air conditioner only worked sometimesPaige H.
Muy buena persona y te ayuda en todo y muy fÃ¡cil muchas gracias !!!Yonathan R.
Great customer service! I enjoyed the personal treatment.alejandro B.
El cliente no dejó un comentario.Teddie B.
he should to be more clear . He told me he will charge just only 3 houndred and some. but he charge 100 more I need my money back.ðŸ˜¡Gilda M.
El cliente no dejó un comentario.Dana M. | Overall Experience
El cliente no dejó un comentario.Jaycee G.
This location did an excellent job and was willing to work with us when we needed to extend a little. I have already recommended them to a few friends and would highly recommend them to anyone else.Ashly B.
I was charged for Safemove coverage that I didn't sign up for. I asked that it be removed but it hasn't.Troy T.
El cliente no dejó un comentario.Kathryn V.
I tried calling multiple times ahead of time to ask one simple question but no one ever answered the phone. When I actually went in person I was the only customer and the service was quick and friendly and the equipment served me well.derek F.
We were very disappointed to not have the blankets available that we requested. They should've been available, otherwise they shouldn't have been offered.Russell R.
El cliente no dejó un comentario.James P.
Location was good. My only issue with the rental was the mobile check out did not recognize my location so it would not work. Had to have the agent help me.Brian S.
El cliente no dejó un comentario.Wayne A.
El cliente no dejó un comentario.latasha c. | Overall Experience
I rented 2 dollies and furniture pads along with the truck. None of them were in the truck. The back of the truck had garbage and food in it. I asked for a refund for the dollies and pads since they were not provided and only got refunded for one of the dollies. Terrible service and a bad experience. I tried calling 3 times to talk to someone but nobody answered. So frustrating.Josh B.
We were totally impressed by this clean, well organized facility. Manager went 110% to help us. ¡Gracias!Jaime D. | Overall Experience
It was the only place after three other locations that was open and had a truck available.travis K.
El cliente no dejó un comentario.TODD M. | Overall Experience
This was the fastest and most efficient experience I have ever had with UHaul. I was able to reserve the truck online and submit all my information, so I when I went in to pick up the truck I was in and out in less than 5 minutes. I also liked the online return process when I returned the truck after business hours. So fast and efficient!Charles H.
Attendant charged me for 2 days when I only used the truck for 6 hours and attendant charged me for the $28 insurance coverage when I requested the $14Brian B.
This location is always easy to work with. The U-Haul mobile app check-in experience leaves something to be desired (I only have experience with the Android app); twice I've tried to check-in with the app but it always gets hung up on photo upload. I've had to go into the office both times to complete check-in. Probably won't opt for mobile check-in in the future.Jonathan B.
El cliente no dejó un comentario.Gerald B.
When I returned the u haul, the app was giving me a lot of issues and when I tried to leave a report on the bumper of the u haul it didn't let me report it. Everything else was good tho just some irritating app issues with returning the vehicle.Johnathan B.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.Miriam R.
El cliente no dejó un comentario.Tom D.
The only difficulty was having my unit pilfered when my keys were stolen. It was far too long before I learned of the theft to have the filming Of the act available. Never did learn if the culprits.JUDY T. | Overall Experience
The person behind the counter was very polite and helpfulgreg H.
The representative was not wearing a mask never asked if I needed any help never even told me wear the trailer was he also acted very annoyed that I was there the trailer was dirty and had grease on the handle when we returned it no one was around at 4:00 in the afternoon to help us we had to leave it in the parking lot I have rented at this location before and have never been treated like this also on a side note when we picked up the trailer there was no one else there except the clerkByron R.
Love the easy check out on the phone, no paper contracts, way easier.Shane R.
El cliente no dejó un comentario.Osbaldo M.
per mile charges are a bit pricey but the convenience of renting is greatJoe A.
Truck was not clean when I got it nor do I think they even inspected it last time they received it. It had a couple trash bags in the back.JOSE E.
Super easy processJOE T.
I loved having the storage climate controlled.KELLY L. | Overall Experience
El cliente no dejó un comentario.KELLY L.
The truck was old and very rickety. It severely shook on the freeway at the speed of 65 Miles an hour. It was pretty rough and felt pretty unsafe. I was highly disappointed with the truckTim M.
Attendant was not very helpful and seemed clueless on how the reservation and online check in worked. Wasn't very customer friendly and seemed put out to do his job. Wasn't wearing a mask for covid. Truck had a pile of uhaul blankets in it, messy and not covid safe. I returned the ones I rented, unopened, as I had enough of my own blankets for my move. Attendant agreed to refund my money for the unused blankets, but charged me anyways. I usually have great experiences with Uhaul and rely on the company whenever I move. This time was absolutely frustrating and unprofessional. I honestly feel ripped off because I got a dirty truck and had to deal with an unprofessional worker.Cora D.
El cliente no dejó un comentario.Alyssa H.
El cliente no dejó un comentario.Russell V.
El cliente no dejó un comentario.Bethany R. | Overall Experience
Blankets and dolly not loaded had to go in and get them. Truck was extremely dirty! Windshield glass and headlights covered! The whole truck was a mess!Robert B.
The Truck's "Low Oil" light was on when I picked up the truck. This was also the most uncomfortable Uhaul I have ever rented, and I've rented a 26' truck before. The truck felt like it was oscillating up and down when driving at certain speeds on the free way. It felt like the truck was going to break in half. Something was making it vibrate like crazy at certain speeds too. My arms were cramping just trying to hold the truck steady. I think there is some serious need for inspection and maintenance on the truck I rented. Otherwise everything else about the rental experience was fine.Jacob J.
El cliente no dejó un comentario.Dawn P.
Rental process was easy and convenient, however, the cargo van was incredibly dirty. I hadn't been swept out, there were grapes behind the driver's seat, the mirrors were too dirty to use--both rear view and side view. I brushed some crumbs off the seat and a huge pile of dust came from the seat. Had it ever been vacuumed? This would be such an easy vehicle to quickly clean--sweep, vacuum the seats, wipe off the dashboard. The gentleman at the office was very nice, but he didn't walk about the van with me before or after to document condition. It felt very unprofessional. Frowny face emoji.Tamara P.
El cliente no dejó un comentario.Michael S.
quick and easyEric K.
Excellent customer service. Guy changed my drop-off location for me. A+Gregory W.
El cliente no dejó un comentario.SUSAN K.
The truck was horribly out of alignment and did not feel safe on the highway. It weaved all over and shook as it went down the highway.Benjamin F.
I was charged for movers that I didn't want and nobody showed up so even if I had wanted them nobody came.James R.
The passenger door handle on the outside would not work and the keys got locked in it. Cost us 100 bucks to have a locksmith come out. Make sure nothing is broken before you send it out.Jared T.
El cliente no dejó un comentario.Steven G.
The unit was accessible anytime day or night. The staff was friendly and quick to be at the office when I needed assistance.Karen R. | Overall Experience
El cliente no dejó un comentario.BRADY H. | Overall Experience
Service was great and everything in working order.Shirley J.
El cliente no dejó un comentario.Lynnette E. | Overall Experience
No improvement necessary. It was my best rental experience to date.Ken K.
El cliente no dejó un comentario.Richard W.
I would not recommend this service to someone else. Our UHaul was dirty and beat up and not only had the battery die once but TWICE during the time of our rental period. It caused us a lot of issues and time and made our moving experience extremely stressful.Jordan N.
El cliente no dejó un comentario.STEVEN S.
They were quick!Roseli Z.
I have rented a lot of uhaul moving trucks. This was by far the best location I have ever been too. The front desk was awesome and provided great service and made it really easy to pickup and drop off. The location was super clean and easy to access. Really great place to get a uhaul.Jordan F.
El cliente no dejó un comentario.Shirlene E.
El cliente no dejó un comentario.Curtis D.
El cliente no dejó un comentario.Todd W.
Ivan was excellent.Aaron S.
El cliente no dejó un comentario.Tom L.