I was charged for 2.5 days of use when I only used it for hours. The check engine light was on the whole time and the truck really struggled to start. The AC would only work half the time. The equipment I reserved wasn't available when I picked it up.
Chris R
Customer Reviews for Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental process was easy.
Andrea PThe app needs to be faster. Wasted a lot of time for the app
Gordon UThank you...great experience
Rebecca KThe vehicle was in an expected state of cleanliness and repair but gave reliable service for the intended use. The CSRs in the office were very pleasant and attentive.
Andrew LThis is located in a convenient location and staffs were really helpful and flexible. The truck I rented was clean however it was a bit old though.
Ratheesh NThe check service light was on for wheel
Karen CGreat loacation and services
Gustavo PThe mobile check-in process for approval was extremely frustrating. When I eventually reached my truck and opened the back, it was covered in mud, and the furniture pads appeared to have been previously used. I was greatly disappointed given the cost of the service, leading me to return the truck the very next day.
Angela Hkeep up the good work and have other locations be like this location. best little 10 footer i have ever rented, road like a dream. staff extremely friendly and went above and beyond to help me out. i would def go back to this location. one negative is the online check-in/check-out. there are many steps, more than I expected, and due to poor cellular in that location, I had to keep taking photo after photo until it finally uploaded. That cost me rental time and it's just plain aggravating.
Daniel KClean, Professional, and Friendly. Highly Recommend.
Jim KSuper friendly staff.
Chris AThe staff at this location are top-notch, patient & friendly.
Steven Cvan needed exterior washing and vacuuming in cab.
Richard TGreat folks to rent from!
JACK LKeep up the good work
Reese JNice person she help me faster
Ruth CSo far the best Uhaul place to go to, these girls are the best.
Gurpreet SWe were very happy with the availability and the office staff was great!
Becky RAlways need someone available to assist in hook up!
Gary RNo help or knowledge with regards to properly hooking up the trailer. I had to go to a different location to get my reserved truck.
Charlie GThese ladies are the best, one can never have any issues at this location.
Gurpreet SGood experience
Doug FHad no issues at all .
Gurpreet SPerfect situation. Thanks!
Paula YTracie is absolutely the best. Genuinely friendly, yet professional. I would do business with her any time! However, the same cannot be said for UHaul personnel on the phone. One of the most negative we experiences I have had when I was the customer. The agent I spoke to was no help whatsoever! He could take lessons on being the front person for your company it is this bad experience that will keep me from using UHaul again.
Vicky HIs the second occasion I used your services and both occasion was great including the people Who gave me that wonderfull experience
Armando TExcellent overall experience
Bill DIt was not a smooth transaction while picking up the vehicle. Even though the Storage timing said that it is open from 9:00am but at 10:00am until 10:45am no one was there to had over the key to us.
Suman GTracy was friendly and knowledgeable.
Barbara BThe Uhaul truck was great , no problems and for me that is a good day !
Katharine DI had a very good experience with this location so I can't say anything to improve the next customer should be very pleased with this location
Frankie Bmy bill was incorrect due to the mileage out being wrong. The correct mileage out was 29,990. The additional miles over the allotted 100 should only be 40 miles so the correct charge should be $11.60. Please revise the amount billed to my credit card and refund me the $20.98 that was overcharged in error. It is physically impossible to be this high when the entire trip was just 140 miles to Athens, GA. It is about 70 miles one way so the total round trip was only 140 miles total.
Bryan PBrittney was very friendly and just a pleasure to work with.
Julie SGood
Benito ASend the fun ball amount of my rental when you check the truck back in. I should have a credit for the mileage that was charged
Reba YAlways the best experience at this location.
Gurpreet STrailer was old, but in good shape.
Helmut FI put gas in at the end to where I thought the gauge was originally but I got charged for 3 additional gallons. You need to start renting trucks with full tanks. This semi full tactic only benefits uhaul.
Gerald DStar Storage on Canton Hwy is the best place to rent a UHaul. Tracey is the best. Thank you
Dustin PVery friendly and helpful staff. Great Highway 20 location for any move from Canton or Cumming areas.
David NEverything went great. Friendly service, nice truck.
David CI don’t know why but the trailer seems to pull hard. Almost like the breaks were partially ongreat service at both ends
DON SEverything was good. Thank you for your service and everything. There were 3 small things that you might consider to improve for next time. -1- I used your truck for pickup a patio set from someone. But when I first enter your truck, it was clean, I can't say much things about it (not as clean as my personal car, but since it's commercial vehicle, it's ok) but, there was a strange smell inside the vehicle. I felt like someone before me used this vehicle to carry a few sheeps or maybe a lot of pets inside the car. I wish you could use some perfume to get rid of that smell. -2- That could be better if you said "You'll get the password for the lock box after checking in process" at somewhere of the beginning of checking in process. If you already said that, you might need to write it bold so that people could see it :) -3- Taking photos, mileage etc. and everything is taking a bit long during checking in and dropping. But I think you can't do much thing about it since these steps are crucial. But your website visual is a bit flakey while I was trying to checking in on my phone (I have Samsung S10)
Yusuf SLiked the open parking space. It made it easy for me to return the vehicle hauler.
Manith CBest rental experience. Friendly and helpful.
Hung LCharged for an extra day because they kept changing the time on me. Will not rent from this location ever again.
Jon WWhile I was driving truck the water start pouring on me from the ceiling corners and edges and noticed there was a whole on the driver roof which I seems to cause the rain water filled under the ceiling. Also I have shown it to All Star renter manage/rep. As wells as took picture.
Arpit PPick up was easy and quick. Easy to get paperwork completed and on my way.
Norris MThis is one of the best out of all the locations we use. Space is large to pickup and drop trailers and attendants are always knowledgeable, helpful and care about safety as they always check our setup as we leave.
Jeffrey FTracy was very professional and helpful. Thank you so much!
Joshua CStaff was friendly and knowledgeable … excellent representatives of your company
EDWARD HNothing great experience
LESLEY SAwesome customer service
Jamie CIt’s okay Nothing any issues
Rajesh D