Customer Reviews for Star Storage Buford
(Distribuidor de U-Haul del vecindario)

155 comentarios

2815 Buford Hwy   Cumming, GA 30041

(678) 513-4054

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 513-4054

2815 Buford Hwy
Cumming, GA 30041

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 10 a. m. - 3 p. m.
  • Dom.: cerrado
No hay fotos disponibles
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Checking out the truck was fine, but the lady at star storage could have been more pleasant. She was rude when I had questions and was annoyed and acted like I was stupid for asking. She never answered and just said she didn't know. So I had to take the time to figure out the answer myself to a simple question about the truck that she should have known.

Nicole M. 
Clasificación:
5.0

Very professional and friendly staff 👏 👌

Claude B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denis P. 
Clasificación:
5.0

Great customer service and attention to detail

Hernan C. 
Clasificación:
5.0

Awesome customer service

Rebecca C. 
Clasificación:
5.0

outstanding

Marvin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robbye C. 
Clasificación:
2.0

put the right prices and don't suprise the customer and give them a working truck

derrick G. 
Clasificación:
5.0

The UHaul representative was very professional and courteous.

Kevin D. 
Clasificación:
5.0

The lady that assisted me was fantastic!

BRANDON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Thank you Andy. We made it safely to Maryland in that truck.

Eric P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dmitriy K. 
Clasificación:
5.0

Very easy pickup. Great uhaul rental location

CHRISTOPHER O. 
Clasificación:
5.0

Mechanically, the truck worked fine; however, the passenger-side review view mirror had tape or plastic around the base where a previous driver had hit something with the mirror. When adjusted, once reaching the speed of around 30 mph, the mirror would rotate with the wind.....SAFETY HAZARD! I brought the issue up when I returned the truck & he indicated he would inform U-Haul.

cam S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwight F. 
Clasificación:
3.0

Mobile application is HORRIBLE

Scott T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gajendran S. 
Clasificación:
4.0

Confusing as to where to park the truck after hours.

Charles C. 
Clasificación:
5.0

Great customer service!

Matt W. 
Clasificación:
5.0

Personnel was friendly and competent

Beverly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

The first location I had a reservation to pick up my truck (PakMail in Suwanee, GA) apparently forgot to put the key in the lockbox. After taking at least a half hour calling Uhaul (most of that time being on hold), they found me another truck at Star Storage. By the time I drove to the next town to Star Storage and got that truck, I wasted about 2 hours of time, so I was pretty upset. Star Storage was excellent, however.

Richard A. 
Clasificación:
5.0

Great customer service and friendly

Mona N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

Very Friendly and helpful

Brian B. 
Clasificación:
5.0

The place where I picked up the truck was clean and the gentleman that took care of us was very helpful and attentive to us. The problem that I have is with the condition of the truck itself which was not mechanically well maintained at all. The truck drives very rough and when someone is renting such a truck, that is that big and to drive over 500 miles, It is very disappointing to see how Uhaul would accept such vehicles available to rent. The tires don't seemed to be in good condition which is a big safety hazard. This definitely has broken the trust and loyalty that I have had with the Uhaul brand. I was so relieved with the fact that I was done with the move and that we made it ok, that I forgot to tell the drop off place about the safety and driving issues with the truck. If you get this message, please let them know as no one should be driving that vehicle until it's repaired.

Luis M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Irma W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tyler L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy D. 
Clasificación:
1.0

The drop off point is very unclear and there is no designated key drop. They need to put up signs and be clearer about the entire process. We went after business hours and were very confused.

Lara B. 
Clasificación:
5.0

Nothing this was really simple and easy and fast

Idrissa M. 
Clasificación:
5.0

I did not know where exactly to drop the keys. It wasn't clear what to do as there wasn't a clearly marked sign. And because it was outside of business hours I had to call u line for assistance.

Riaan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

I waited till the last minute to reserve a truck, and the girl working there still offered me a truck as long as I promised to have it back by 1:30, and kinda saved the day lol :) thx

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
5.0

This is the location and management team that helped to set up the one way rental. They are wonderful to work with.

Bonnie H. 
Clasificación:
5.0

The truck has a transmission problem. I was moving to a hilly area. Going up even a small incline caused the transmission to smoke and have a burning smell. To go 4 miles took me over 3 hours. I would drive a short distance and have to pull over to let the truck cool down and continued this until i reached my destination. After the truck was empty it drove just fine.

ROGER D. 
Clasificación:
5.0

Great service thank you

Steve S. 
Clasificación:
4.0

Jenna was extremely helpful and worked thru another issue we had with uhaul. I doubt if I will use uhaul again based on the quality of equipment. The replacement trailer uhaul provided us still had maintenance issues and failied components. The people were nice and tried to diffuse the situation but at the end of the day it all comes down to the quality of the equipment uhaul is promoting. That equipment is way past it's mean time to failure in my opinion.

Joseph D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
2.0

Staff wasnt as helpful and friendly as the location in Buford that we used a week prior.

Kimberly G. 
Clasificación:
5.0

Star Storage is a Five Star operation. Always a good experience!!!

Brett D. 
Clasificación:
1.0

The truck was previously used by a smoker, their were still butts and ashes in the ash tray, ash on the dash, and the truck stank. The location did not have enough moving pads and did not have the furniture dolly I requested. I had to wait 20 minutes for the worker to open and she was apathetic. I needed to trade the truck in later for a larger one (the website recommendation was misleading)... I ended up in Buford GA, at that location the manager was much more accommodating and professional. I would drop Star Storage as a UHaul location. They do not deserve your brand.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Puneet S. 
Clasificación:
5.0

Employees were very nice and helpful

Scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN E. 
Clasificación:
5.0

Excellent service meeting our needs perfectly.

MACON P. 
Clasificación:
2.0

Uhaul changed my location pick up and time, but I didn't receive email until almost 40 minutes after original pick up time regarding change of location. The new location when called gave terrible directions and there are two Buford Highways in Atlanta, the real Buford Highway and a small section of GA20 where the location actually was. Took over 3 hours from my original pick up time to finally get the truck and was paying 4 guys $20 an hour sitting and waiting at our home. Finally got truck and the OIL light was on! Went in and told lady there, she called a regional mechanic and he said it was fine, just add some oil. So reluctant to take it, but had no other choice...put oil in it after I purchased and thankfully got loaded and to the destination. Cost me double for the loaders, and wasted a total of 4 hours due to change of location by Uhaul from my confirmed pick up time / location ......very disappointed, asked about a discount or refund, pick up said "we can't" the drop off did $15 and refunded oil even though not their fault...feel like Uhaul corporate should honestly refund us full amount!

GARY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDEINA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joe F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT S. 
Clasificación:
5.0

All was good

Eric P. 
Clasificación:
5.0

Friendly and helpful staff...

Ronald S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY B. 
Clasificación:
5.0

The service provided by staff was simply outstanding. Their calm, helpful demeanor was so appreciated throughout the difficulties of our move and storage process. We will definitely recommend this location to others! Thanks again,

gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry T. 
Clasificación:
1.0

I got this track at shell station and it was a rip off. According to the Indian guy I only used 7 miles, and he wants me to fill the tank after I used which I did, and I filled up the tank for almost 5 gallons, I complained to him why it was like that. And he is telling me that it was my responsibility to fill up the tank after I'm done. How can I used 5gal for 7 miles....I was so mad, it's not about the money it's the idea that I got cheated by this guy....total rip off. Never ever I will come to this place again.....

TED C. 
Clasificación:
5.0

Our arrival was made most pleasant by Jeremy. I would give this "drop off" and storage location the highest of kudo's. Return of equipment was easy.

gary H. 
Clasificación:
5.0

Staff at our drop-off point were most helpful. Overall, our experience with U-Haul was superb. Thanks for the assistance.

GARY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA M. 
Clasificación:
1.0

Fire the idiot who attached the trailer to my wife's minivan. It came off while she was driving to Jacksonville with the kids!!! I would like a full refund for risking their lives.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norma H. 
Clasificación:
5.0

Very organized business, and friendly, too. Vehicle was clean and well-maintained.

Walter D. 
Clasificación:
5.0

Everything was very well done thank you

NORMA H. 
Clasificación:
5.0

Service was exceptional and complete. Thank you very much!!!

BRIAN V. 
Clasificación:
3.0

Did not open till 9:30am and was in location earlier

CHIP W. 
Clasificación:
3.0

This was not the location I requested on the website as my pickup point. I was very disappointed to receive a phone call the day before we picked the trailer up telling me my pickup location was now Star Storage, 25 miles from my house. Uhaul should not give the customer the option of choosing a pickup point if you are only going to disregard it and do what is best for the company not the customer. I spent an hour on the phone the day of our pickup trying to understand why our pickup point had been changed. I was told it was a very busy weekend with parents moving their children to colleges. That's exactly what I was doing!! The wait time for the 1-800 uhaul number is too long and some employees are difficult to understand and worse, not helpful at all. In my many phone calls to the company, these three people were kind, helpful and courteous: Courtney, Renisha and Oliver. Unfortunately I do not have last names. Everything worked out well in the end, but leading up to the pickup of the trailer things were unpleasant.

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iveta G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

I showed up to pick up my truck and the other equipment I had reserved in advance was not available. The store had no hand dollies / appliance dollies or blanket covers. I had to go to Home Depot and spend $125 to purchase a hand dolly adequate for the job. VERY FRUSTRATING!!!!!

Stephen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANNA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda J. 
Clasificación:
4.0

Trailer was parked out in separate area for easy hook-up to my SUV. Nice customer service touch

GWEN S. 
Clasificación:
5.0

Perfect!

Vinay G. 
Clasificación:
5.0

El cliente no dejó un comentario.

judson B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA S. 
Clasificación:
3.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

R Bryan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THADDEUS W. 
Clasificación:
5.0

Jeremy was fantastic to work with. Hang onto him!

PATRICK B. 
Clasificación:
4.0

This truck left us stranded and we didn't get a replacement at the scene. We were given the run around for 6 hours and no luck getting a moving truck the same day. This was the WORST customer service ever. I didn't get any assistance on my issue. We were left in the hwy and the truck was old and in very bad condition. I should be compensated for the 6 hours I waisted with this truck and no good service offered by the 800#. No apology nor anything.

ERICA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth V. 
Clasificación:
4.0

Very helpful staff and really clean place.

GIOVANNI L. 
Clasificación:
5.0

Nothing! Everything was super great!

ANN H. 
Clasificación:
3.0

Everything was going wrong that day. Office equipment was not cooperating, couldn't print, no manual contracts. Very frustrating experience. Jeremy was able to keep his cool but the entire process was frustrating for both of us!

ANN R. 
No se han enviado comentarios para esta ubicación.

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