Customer Reviews for Stans Transmission
(U-Haul Neighborhood Dealer)

Rating:

5.0

My schedule was a mess and I needed more time with my truck. I called Bob late Friday evening and I was able to extend my rental and was very accommodating to my needs

Rating:

5.0

The trailer lights didn’t work, we had to run a wire temporarily to get them to come on for travel, other than that, everything was ok

Rating:

1.0

There was a drop box with a padlock and the drop off was unclear about where to put the key..I had no code

Rating:

5.0

No improvement needed. Everything was terrific. Staff was very courteous, friendly, do I need to say more?

Rating:

1.0

Instructions days prior to pick-up & a clean truck! Don’t forget to put materials the customer paid for in the cargo!

Rating:

3.0

good straight forward check in. smooth.

Rating:

5.0

It was close for me and easy to check out and return. I would recommend this U-Haul to my friends.

Rating:

3.0

Seem like you actually care about your customers not act like doing something so simple is a burden.

Rating:

3.0

The truck box was not cleaned out from the last user. Went to pick up and location closed, no box on building for keys. Called Customer Service and agent was rude, matter of fact stating that there had to be a box on building. Finally realized box was on truck. When booking it should be listed that location is closed, key box on truck.

Rating:

4.0

Price seemed to be higher than Uhaul in Jefferson Hills.More added charges.

Rating:

5.0

The online pickup and return experience was terrible and if I am not able to pickup/return in person, I'll go back to enterprise.

Rating:

1.0

Very poor customer service. The text confirmation said I needed to pay $19.95 when picking up truck, turned out it was $100 and the lady acted like it was crazy that I was surprised. Then she told me if I did things accordingly I'd receive $37 back up on returning, which I did, I returned it with even more gas than when I got it but the man only gave me $16 I was in tears because I was really counting on the money I told him the lady told me $37 he said she couldn't have told you that like I was LYING and walked away!

Rating:

3.0

Check in took forever. Internet signal was very weak. It took almost 45 mins to Check in. Also, why ask for pictures of my drivers License days before the rental to speed up the process then ask for them again at rental time? That was frustrating. It was also not clear where to leave the truck on return,, so I left it where I picked it up. Lastly, it was not until I was within one or two clicks from completing my return when I saw instructions that the trucks gas should be where it was at pick up. Seeing only a half tank on pickup made me think it wasn't necessary to put gas in. Lessons learned for my next rental. I would probably use a different location next time though. Thank you.

Rating:

5.0

I was happy with everything.

Rating:

3.0

Staff was friendly qnd helpful.

Rating:

1.0

I paid $20 for moving pads and none were in the truck, please refund my $20

Rating:

2.0

Transmission was messed up and kept making the truck run horribly. The windshield wipers only worked sometimes.

Rating:

5.0

Nothing. Fast and friendly service. In and out. Truck was warmed up and ready to go. Didn’t feel rushed to return, was given ample time. Would rent from here again.

Rating:

1.0

I rented a furniture dolly and it was not inside my rental but they charged me for it I was also charged for furniture pads which I did not want or order and now I can’t get ahold of anyone to get my money back. Made my move very difficult

Rating:

1.0

This isn't really a UHaul location. It's a repair shop. My drop off date was July 4 which is the date I dropped off the trailer. However I was charged two extra days because they were not in the office July 4 and July 5. I am currently fighting this charge.

Rating:

5.0

The best place to rent a U-haul and take your vehicle for service! The front desk manager was very friendly, conscientious and extremely helpful. Highly recommend!

Rating:

3.0

Clean the vehicle, service the vehicle.

Rating:

5.0

Nothing. Vehicle performed well, easy steering, brakes good.

Rating:

5.0

When they take the deposit down they should at least email you when you bring back the truck the exact purchase price so that you know how much of a credit you were going to get back on your credit card

Rating:

2.0

They were not the location I chose and I could not make it there until 4:20 ... 20 min after they close at 4pm so she set me up over the l ok hind and apparently I paid 75 for insurance

Rating:

3.0

Again, not their fault but there was NO mention of a fee to drop it off on Sunday. We could have easily returned it on Monday morning.

Rating:

5.0

Staff was very helpful and friendly. Trailer was ready early and tech helped hook up to our truck for us. Highly recommend using this Uhaul at Stan's.

Rating:

4.0

I dropped off the Uhaul truck on a Sunday night and used the instructions from your website for returning the truck.

Rating:

4.0

Despite that U-Haul scheduling pissed me off by changing the single confirmed location to pick up both a 10-foot moving truck with auto hauler, this location supported me because I was arriving late (after hours due to having to go "cross town" to get the truck first. They left me the instructions and had me registered before they departed.

Rating:

3.0

Uhaul is a rip off all of them

Rating:

3.0

Be more specific when going over insurance coverage on contract this was a problem that had to be worked out.

Rating:

3.0

I reserved a U-Haul at the location right up the street from my house. The day before we are scheduled for pick up we are told we now I have to travel an additional 15 miles one way to get the truck from this location. Of course we had to pay for that additional mileage which I don’t think was fair. It wasn’t our choice to go to that location.

Rating:

3.0

Drop-off location did not make it obvious they had anything to do with u-haul. There was also no key drop-off box.

Rating:

5.0

Friendly and efficient

Rating:

3.0

Did not have equipment requested beyond empty truck.

Rating:

5.0

Truck broke down on me late yesterday evening. The owner drove all the way out and got the truck running for me. I was impressed

Rating:

5.0

Very professional and courteous staffer. In and out the door in 5-10 mins.

Rating:

1.0

For being a repeat customer of UHaul for all my moves, I am extremely upset over the enormous difference between the two most recent moves. I understand supply & demand pricing strategies, but when I rent the same trailer within a week of each other, and price delta is $200, I would expect uhaul to have given me some price relief given the short time between rents.

Rating:

1.0

Keep a better time log of when the truck was rented out and when it was returned because the times on the receipt were incorrect. Then they had the audacity to try to charge me for two days worth of rental time when I had the truck for less than 5 hours. When I drove to the location that I rented the U-haul from, they said that overcharge had to do with corporate. Later that day, I contacted corporate and they said it had to do with the location and not corporate. It likely had to do with the location I rented the truck from because they were the ones who told corporate what to charge my card, so was not pleased that they lied to me about that. Also, when it comes to the overcharge, it so happened to overdraft my account and my bank charged me a $35 fee for that. After a lengthy conversation with this representative, he was able process the refund amount that they overcharged me for, however, when I notified him that they had not lifted the hold that they placed on my account, he said that they should do so very soon. The whole process inconvenienced my entire day when I expected it to take no longer than an hour or so to resolve. Well, here we are a week later and they FINALLY lifted that hold and that overcharge was officially returned into my account.

Rating:

2.0

Very confused. We thought we rented at Monroeville and got an approval immediately with that information. We did get a quick message (no email) from the location in N. Versailles saying they were closing at 9 am on the day of pick up...but it was identified in the first sentence that is was a transmission center and not a U-Haul located at the center. It did NOT explain that we had not been reserved a U-Haul there because Monroeville did not have a one-way available. We went to Monroeville who told us we did not have a reservation with them. After checking the system, they told us to go to N.Versailles and that it was open until 11 am...so we did. They were closed. Fortunately, the main reservation system straightened it out and we go a rental. Very unhappy that we were not informed more clearly and in several different ways!

Rating:

5.0

Great service

Rating:

5.0

This location was very convenient, early hours were a plus. Staff was super friendly. Was able to book car trailer the night before and it was ready and waiting when I arrived. Exactly what was needed to tow a car.

Rating:

1.0

The staff was horrible. Cursing and threatening to charge me more days. I was contacted this morning and a man was screaming at me because the key was dropped off in the wrong box. I was instructed to drop the key in the box no box was specified, they were dropped in the mailbox Saturday morning. He yelled saying you don’t listen I hate it when you people don’t listen. I missed money because of you we don’t have the code to the box it’s a corporate U-Haul. I asked how would that be my fault. He continued yelling and hung up. I called back and informed I am not to be charged more than the two days I had the vehicle as it was returned. He stated I called you Saturday and Sunday for the key I informed I had not received any calls beyond today, why wouldn’t I return a call if he left a voicemail. He began to go as far as saying he will pull his video footage of where his staff specifically said to put the key. I said great then you’ll have footage to show the vehicle was returned and keys dropped in time on Saturday. I also informed him I inquired with the mechanic and too sss told to put them in the box. He then hung up again. This represents U-Haul as an entire corporation and I am prepared to take this experience to social media and with my contacts at the news outlets. I have never experienced such disrespect in my life. I will never rent from U-Haul again.

Rating:

5.0

Excellent service and help

Rating:

3.0

The customer service person was harsh and not friendly at all

Rating:

5.0

Everything was great. Thank you.

Rating:

5.0

Bob in Pennsylvania is AWESOME

Rating:

5.0

The services was the best

Rating:

5.0

Not a thing. Representative was great

Rating:

1.0

Go to another company, any except u haul.