Customer did not leave a comment.Al M.
Customer Reviews for Standard Repair Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James H.
Customer did not leave a comment.Brittani H.
Great service, friendly staff overall great experience.ROBERT M.
Customer did not leave a comment.Theresa D.
Customer did not leave a comment.James L.
I think it's disgusting charging $170 to go from Florida but to return to Florida you charge $662. You are ripping off the consumer.Sandra L.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Helen C.
I love the after hours drop off via online.Todd N.
I didn't appreciate being called well after I dropped off the equipment. The caller said he was calling about the equipment I rented. I answered, "Yes?" He responded with, "What's up with that?" I had already dropped it off during business hours at the correct location. I don't need someone calling me and asking accusatory questions. This is after the first reservation ended with me refusing a broken trailer with the tongue supported by a stack of wood. I have pictures. I'm not impressed with this latest rental.PETER C.
Customer did not leave a comment.Jeanne M T.
The front of the cargo van's cab was full of sand, so I had brush what I could out before I started. The Trump 2024 signs all over the business lot also made me uncomfortable.Jennifer C.
Trailer was dirty when received.BENJAMIN N.
awesome serviceSean L.
Be honest and forward about mileage restrictions,over charges and be accurate on price quotes ,, have contract ready and go over it with the customer instead of giving them the keys and letting them leave before sending email contractScott R.
Very helpful staff, quick checkin.Michael R.
Customer did not leave a comment.MARILYN B.
Customer did not leave a comment.Robert P.
There was were a number of political items and paraphernalia about that made me uncomfortable doing business there.john M.
Excellent experience!KATHLEEN G.
Customer did not leave a comment.LINDA M.
Very friendly and accommodating.DOUGLAS F.
Customer did not leave a comment.DONALD B.
Customer did not leave a comment.Francis G.
Everything went very well very professional I would go back in a minuteGLEN G.
Customer did not leave a comment.JAMES D.
This company was very accommodating go there again everytimedaniel M.
I was missing the blankets for my OrderKris A.
Customer did not leave a comment.THOMAS I.
I told an employee that I was dropping off a trailer. No one offered to unhook the trailer for me, so I did it myself. I am not sure this is how a trailer return is supposed to go.David H.
Customer did not leave a comment.Kelly C.
I didn't appreciate the amount of Trump campaign signs that were on the property.ANDREW G.
very good customer serviceFRANCISWAGNE F.
Customer did not leave a comment.Mark L.
picked up rental after hours via uhaul iphone app. 5 furniture were ordered, but were not in the truck - can I get a refund for the furniture pad charge? Cell phine service at that location is only 1 bar , which made the pickip process slow.David H.
Customer did not leave a comment.DEREK D.
This location was super easy to work with. Highly reccomend.william N.
Customer did not leave a comment.Zachary C.
Customer did not leave a comment.COSME G.
we dropped off using mobile app.. no personnel were thereRobert G.
Customer did not leave a comment.JEFFREY F.
Customer did not leave a comment.MICHAEL P.
Customer did not leave a comment.Al M.
Great service. Nice and smooth!!DAVID P.
Customer did not leave a comment.Patricia D.
The woman I talked to whose name was Brenda was a very kind and helpful person... great experiencerichard A.
Customer did not leave a comment.andrew C.
Customer did not leave a comment.Gretchen C.
Why nobody at uhaul is wearing masks. I think should be mandatory for all employees and customers. Regards Mentar DukaMentar D.
Customer did not leave a comment.james S.
Customer did not leave a comment.henry S.
Most of all, the directions to the pick up location, taken from the U-Haul web site were terrible! We went 10 miles out of our way to get the truck. I never received a "confirmation" email and had to repeatedly call U-Haul to get information I needed. We drove past several U-Haul distributers on our way to get our truck ?! It was un-clear to me how to use the after hours drop off app, so I waited 'till the business was open to drop off. Seems to me that this ordeal should have been much easier than it was. I was told at pick up that the truck had been checked in with a full fuel tank, but when I drove away, the fuel gage read just over 3/4, not a huge deal, but just added to my frustration. The woman at pick up was however wonderful to deal with and understood our frustration. A world wide company being in business for so long should have it's "stuff" together much better than this !!!CHARLES T.
Every thing was great. We did most of the order on line but the woman at the office let us know she was available if we needed anything.Patricia C.
Customer did not leave a comment.IRENE T.
I would have rather my trailer been at the location it was supposed to be. 3 miles from my house.. When I got there it became clear Uhaul had failed to get me a trailer. I had to drive an hour to find this location.joel S.
Customer did not leave a comment.KATELYN D.
Brenda was very helpful & friendly. She made renting a U-Haul a whole lot easier.Andrew M.
Got lots of emails from uhaul asking to do online prep for picking up the truck but each time, it said I had done it. So making that easier would be helpful. And in the end using the clerk at the location was far more efficient than doing it online.donald W.
24 hour drop off is very convenient. easy lot to maneuver trailer around.Mark M.
The online reservation took over 30 minutes to endure.Brendan D.
lady behind counter is the reason i will be backThomas S.
Pretty convenient. If anything, identifying it as a UHAUL location and finding things such as the key drop were a little difficult, but not terribly so. This is presumably due to its function as a uhaul location being strictly secondary to its main business.Elias P.
Great service.Lew A.
The lady running the show was fantastic.Philip H.
Customer did not leave a comment.pat B.
Customer did not leave a comment.Fabiola R.
Customer did not leave a comment.Elisa M.
Customer did not leave a comment.Colin M.
Nothing. Excellent experience!Michael S.
My reservation was changed without being asked. Different pick up location and smaller truck than I was led to believe was available, no furniture pads which I had ordered, etc. For the second time, the online, phone checkin did not work. Drop off time was changed without being asked and the changes led to starting my move an hour later and the truck being returned an hour later.Robert F.
Service was great Nick was very helpful and handled everything quickly. I would definitely recommend their service to friends and family.jay K.
Best equipment/vehicle rental experience That I have ever had.JAMES Z.
Charged my credit card 44 dollars extra, 2 days after. Not happy.Joseph P.
Customer did not leave a comment.MICHAEL W.
Person on site was very helpfulPaul J.
Clean parking lot. Security cameras safe.BENJAMIN C.
Customer did not leave a comment.PAUL L.
Customer did not leave a comment.Jennifer S.
When the reservation was made, it was made for a 5 x 8 trailer. I was called that none were available, but that a larger unit was available. I was told that I would be charged the rate of the smaller unit. I now have a $100 charge for a trailer. The cost was to be $39.Mitchell B.
Customer did not leave a comment.Karen O.
Very good customer service.Charles W.
Customer did not leave a comment.david M.
The store manager was very professional and helpful.Francis N.
I am appalled that 1/4 tank of gas would cost $42.50. Frankly that is an outrage. At the time I tried to return the vehicle, approx. 11:30 PM, there were no service stations open; thus I could not put in the necessary fuel. It found it very difficult to find the location for the drop off and no key deposit box was evident, as there were no lights on at the location.Wayne L.
The pick up time was scheduled for 8 am. The worker didnt get there until 8:30 and then didnt know how to work the computer system to give me the truck. Left there around 9 when i wAs suppose to have the truck at 8 am. Also wrongfully charged me insurance and never even asked me if i wanted it. Which i did not. Very poor experienceMATT C.
I didn't see any uhaul boxes or tape or other uhaul merchandise there to buy or rent other than vehicles.Donald H.
Very slow checkout, took over 1/2 an hour. Problems with the computer. Van was fairly clean but smelled. Booked an appliance dolly that online said they had. Did not have one and neither did the other 2 uhaul rental places on the same street. Need to keep better inventory on hand as far as extras go. The guy helping me was doing his best and was very apologetic for not having the Dollie. Overall it wasn't a terrible experience but could be much better.Mark M.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Janet A.
Excellent service!Michele P.
I would prefer to drop off the truck with an actual U-Haul representative rather than just leaving the key and contract in a key drop box. Who's to say that individual the next day doesn't take the truck for an afternoon drive, rack the miles up, and then charge me extra without anyone knowing? Your system of pickups and drop offs is really poor.Matthew C.
Customer did not leave a comment.Roberta L.
Customer did not leave a comment.lindsey D.
Personnel training - employee did not know login info; no physical contract copy issued or signed - online copy sent and from arrival at rental location to departure took over 30 minutesTristan F.
Customer did not leave a comment.Thomas K.
Customer did not leave a comment.JASON F.
Customer did not leave a comment.Patricia L.
Customer did not leave a comment.Barbara P.
Customer did not leave a comment.Jacob P.