Reservations and customer service was terrible
TAYLOR E.
Customer Reviews for Stack It Up Storage
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Michael B.Nothing, they were extremely knowledgeable and helpful. I had many issues with my hitch and went above and beyond trying to remedy my situation. Los recomiendo, son excelentes.
Heidi S.Don't charge for things the customer didn't receive
Seth A.Put cruise control on the trucks
ISIDRO D.I was called at 10 am and told my original location did not have the trailer I reserved. When I arrived at 2:30 the clerk stated she was about to cancel my reservation because I was supposed to pick it up at 10am. I stated on my reservation that I would pick up the trailer that afternoon at a location that was open later. Had I stopped for lunch I would have arrived after 3:00 not knowing the location closed at 3 . You should tell people when you change their pickup location that they close early.
Thomas P.The equipment overall was great. The truck was in good condition and drove well however, I had reserved it at another location that was close to my storage and ended up having to drive to the other side of the city to get this truck. Most important however...I thought that there was a "no smoking" policy in your trucks...one big reason that I rent from you when I do. The truck cab was thick with cigarette smoke, it was in the air vents, fabric, etc., which caused both my wife and I to get headaches and respiratory issues on the two day drive back, and my wife is still suffering from that. I had already lost time getting to the truck and did not have time to wait for another one and had to take that one. Not a good experience because of the smoke issue especially with what is going on right now.
David R.