Instead of a mechanic running the office for uhaul, it should be someone else. Not a mechanic.RALPHE D.
Customer Reviews for St Ann's Auto Repair
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was on street 3 blocks away i had to guess which truck I was taking it smelledANDRES D.
El cliente no dejó un comentario.PATRICIA W.
El cliente no dejó un comentario.ESTER M.
El cliente no dejó un comentario.Regina W.
I was charged for a dolly, which I was never given. No one ever picks up the office phone, so I can't even dispute the extra unnecessary charges.CLEON E.
Be on time for rental pick ups.Debra L.
El cliente no dejó un comentario.GEORGE E.
Not a fussy guy all went well. Thank youLAWRENCE M.
I wanted the van at 7 am. When I got there, I tried to get instructions to pick it up and received a message that I had to wait until they opened at 8am. Then I had to wait for the guy who does the rentals to show up. That was at 8:30am. He said he did not receive my reservation and he was there until 9:30pm. I don't know if that is true because I brought it back at 8pm and he wasn't there. I reserved before 1pm the day before. Shame on you if you didn't send him the reservation and shame on him if you did. I could have gone to a different location that was open at 7am and in the future - I will.LESLIET H.
El cliente no dejó un comentario.Darryl S.
Very professional, courteous and efficient, no improvements necessary at the moment.DELROYA X.
El cliente no dejó un comentario.HALIL L.
I've used this location before and what always bring me back is how professional they are. They're courteous and efficient and this is the location I'll always go to for my moving needs.EVERTON S.
El cliente no dejó un comentario.Austin F.
The whole experience was horrible and the manager was not helpful at all. He was rude and did not care that he did not put the key in the lock box.Melanie B.
The location was convenient for me as I live in the area, but it isn't near transportation. I didn't find the personnel especially helpful as I was left standing, wondering who I was to speak with when I rented the truck. Although I told the person I had never driven a truck, he did not explain anything about the controls. I had been told I had the truck for 24 hours, but the receipt said I had to have the truck back by that afternoon. I had also been told on return to park the truck and I could leave the key in a box. After parking the truck and walking back to the garage, I was told I had to bring the truck to the garage for them to check it, which added another mile by the time I circled back to the garage.CHERYL M.
I was overcharged for equipment, mileage and a extra day used. Please look at your bill prior and after use. The vehicle borrowed for 2 hours and I was charged for two days. The location was closed and I was instructed to leave the keys in a lockbox and vehicle parked. Tried to call the location where vehicle was rented and no response. I had to call 1-800 number but did not resolve full issue. So disappointed with service.brandon G.
El cliente no dejó un comentario.Angel G.
El cliente no dejó un comentario.Albert R.
Place doesn't seem welcomingJesus J.
While the location was close to my home. The absence of a lot in which to leave the vehicle after hours was a challenge. The service and condition of the vehicle were excellent.Shannel W.
El cliente no dejó un comentario.Gladys C.
The rep was courteous and very professional.Everton S.
El cliente no dejó un comentario.Kezely K.
Not very helpful, nor professional. Also waiting for a problem to be resolvedJerrel J.
I rent at that location because is near home,but this vehicles r always duty and nasty.the do not have good customer service.Kelvin H.
I told the representative I was traveling less than 1 mile yet he charged me for 6. The adjustment hasn't been made to my accountAmber D.
There's always room for improvement. Hire me and I can tell you of possible ways to draw more customers. LOL!!Orlando G.
A little hiccup with the UHAUL Self-Service Check-in system but the staff here was amazing!! Great Service!!! Busy Area!!!BERN'DETTE E.
El cliente no dejó un comentario.Winston D.
El cliente no dejó un comentario.Jhimy R.
El cliente no dejó un comentario.Eileen A.
El cliente no dejó un comentario.Nelson M.
This location never reserved my truck so when I arrived I could not use mobile check in. Customer service told me to go inside to inquire. Location was locked. No one arrived until 8:35 am. Online confirmation was 8 am opening. Tire had low air when rented. Got billed for 2 rental periods because we were delayed in picking up truck. Lots of improvement required!jane P.
El cliente no dejó un comentario.Rosa H.
El cliente no dejó un comentario.Jhimy R.
El cliente no dejó un comentario.Damien B.
Excellent serviceEverton W.
My closing got delayed needed the truck for another day customer service told me thought luck I will never use uhaul againnicholas G.
El cliente no dejó un comentario.Jermaine G.
El cliente no dejó un comentario.kimone C.
El cliente no dejó un comentario.CLAYTON C.
El cliente no dejó un comentario.niveisha P.
El cliente no dejó un comentario.Darnell B.
Have more vans available.Tariq N.
El cliente no dejó un comentario.Angel R.
El cliente no dejó un comentario.Shaniese A.
Personnel were polite and professional. However, the street location was very crowded so that coming in additional vehicle required double parking on a busy street. I don't know what can be done about that.Eugene F.
El cliente no dejó un comentario.Ronald S.
El cliente no dejó un comentario.Shaniese A.
El cliente no dejó un comentario.Lavonne B.
Cursory service and paltry customer service. While I had read the operation manual ahead of time, the representative didn't even offer to help us with the basics. It also took about half an hour even though we checked in ahead of time through the app.Sophia T.
El cliente no dejó un comentario.Alfred I.
El cliente no dejó un comentario.Lydia R.
A parking place to leave your car while using the hourly Uhaul van would be nice.SHARON W.
Efficient and convenientLuis T.
El cliente no dejó un comentario.TRACY E.
Didn't have any issues so I would say nothing.Keisha P.
El cliente no dejó un comentario.WILLIAM M.
They are a car repair shop as well.WINSTON C.
The pick up procedure was a mess. They confused and merged 2 separate reservations which created a paper work mess. They had to call someone to come in to fix the issue in the computer because they did not know how to. Once they fixed and cleared up the mix up my credit card had a hold which couldn't be removed for days on someone else reservation. Also when it was time to give me the keys they realized that one of the workers drove the keys home by. mistake and they had to go get them. I had a 915 pick up and did not leave with the truck until 1100 am. Also, Not all the equipment I reserved was available to me as well, because they did have it.judith M.
El cliente no dejó un comentario.ADINAH J.
El cliente no dejó un comentario.HAZEL H.
El cliente no dejó un comentario.Ferdinand V.
Cheaper rates cleaner trucksSheldon B.
There needs to be more space to park the truck when you return it.Lenard W.
El cliente no dejó un comentario.Allen A.
The location is convenient.George T.
Straight forward. No wait time. Gentleman was very professionalTiffany G.
Improve customer service. I was told I had to wait to complete my return until the man who was I believe the owner,finished his soup. He was rude to say the least!!!!! Another employee who was very professional completed the process.ANDREA T.
El cliente no dejó un comentario.leon S.
My rental went smooth, gentleman was courteous. It was in a garage which is okay with me. Location was convenient. Drop off was easy after hours with the drop box. My only issue was I had to go to another location to pick up supplies ie.. blankets, tape and boxes. Supplies should be stocked in all locations or at least have it if customer orders it ahead of time.Debra S.
Truck had a hole in the bed, shattered mirror on one side, and mirror that swings freely on the other. Check engine and tire pressure lights on. I don't expect luxury from a uhaul but this location was below the standards I'm used to.Taylor L.
El cliente no dejó un comentario.MICHAEL Q.
Very poor human relations at pick up point. They are only interested in the monetary aspect of the transaction, nothing more. No respect.Prince S.
El cliente no dejó un comentario.camoy C.
El cliente no dejó un comentario.Tania G.
El cliente no dejó un comentario.kervon P.
Ensure that vehicles are completely clean prior to renting to customers. I found several parking meter receipts strewn all over the dashboard, floor, and compartments. Some unknown fluid was all over the floor and running through the vehicle. While waiting for a traffic light the miles on the odometer would increase while vehicle was not technically in motion.Andrea A.
El cliente no dejó un comentario.Orlando R.
El cliente no dejó un comentario.naghmeh M.
El cliente no dejó un comentario.Mayra B.
El cliente no dejó un comentario.Algernon Q.
It is a great placeTania G.
El cliente no dejó un comentario.Jonathan A.
El cliente no dejó un comentario.DEJUAN C.
Too expensive.stevev J.
They are great , pleasant , kind excellent customer service I would recommend St, Ann's to everyoneSUZETTE G.
El cliente no dejó un comentario.JACKLYN S.
Making sure gas gauges are correct and need to start reimbursements for filling up the tank completely when you guys readings are wrong.Natasha W.
Better communication, and clear charges, and also include the items that were paid for and requested -and if not provided provide a refund!!!sandra C.
El cliente no dejó un comentario.Eric G.
Parking was difficult to findGeminelle R.
El cliente no dejó un comentario.yvonne H.
Nice and smooth experience, especially quick when you utilize the self check out.Zelaya J.
El cliente no dejó un comentario.RODNEY T.
El cliente no dejó un comentario.brian S.