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Sarah J.
Customer Reviews for St Andrews Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The two ladies that checked me ( one in, one out) were both exceptional. Thank you both.
Kevin K.Great customer service!
Elizabeth B.This was an exceptional renting experience. The location staff were all very helpful and great to work with. The vehicle was delivered in excellent condition and drop off was easy. Very, very good rental experience! Gregorfy
GREGORY L.These were probably the nicest people I've ever dealt with at a U-Haul location. I will definitely always use this place in the future. They actually made me feel appreciated
ALAN H.Very easy access and departure from this location. Very friendly staff and efficient.
James R.More convenient location from where I live and they made it easy..friendly and kind employees
donna N.The guy was very friendly.
Edward P.Everyone was SO NICE & FRIENDLY there. It was clean & welcoming.
diane T.The truck ran great and easy to handle. The lady who arranged my rental was very helpful. The rental cost was very reasonable
Barry S.Answered questions on the phone, helpful in store, easy to pickup and return.
Chaston M.The truck was great and the staff was super helpful. The staff made the process simple and efficient!
Patricia B.Excellent job!
BARBARA O.Experience was great and employees where very helpful and made it easy 😊
Laurie S.Prompt friendly service, very clean truck w/ the supplies ordered. Truck ready and waiting, very good experience.
Ruben B.I didn't receive my emailed receipt, but I'll contact the store and I'm sure they'll take care of it.
dave Z.Customer service was great, the truck was in great condition.
shawn B.Best place to get a uhaul in st.charles
Patrick C.My entire experience here was amazing! I used a different location a couple years ago and hated it. This location was perfection. The transaction was easy, the customer service was beyond exceptional, and the truck ran smoothly. Would definitely use this location again.
Jen F.The ladies were very nice and efficient
Gabrielle D.Extraordinario servicio al cliente
Keith G.Great customer service.
HERBERT M.The appliance Dolly in the back of the truck was not secured and slammed up against the back of the truck as I was driving down the highway and scared the crap out of me! Plz secure these Dollie's in the truck plz!!! And I had asked for a truck w a ramp which was not included! ¡Gracias!
Deborah P.Everything was great, no improvement needed
Terrence A.The location was great as was the service. I felt deceived in making the reservation…..$29 turned into $243 quickly
Robert L.Nothing I can think of. My experience was pretty seamless.
keith A.N/C
Terrence A.All in all the van was good, but I took pics of some dirt that was in it. Just make sure I was not charged. It was very nice experience with the staff member. She was very kind and polite.
Mary H.The manager, I believe her name was Christy, was very pleasant and helpful and she made the whole experience that much better.
JAMES C.Very professional and great to work with
John H.This experience made my move easy and affordable. 10/10 would use this truck again, really liked the 24/7 system through the phone. I would only recommend to clarify which box to leave the keys in when finished. It said return to the lock box but there was a U-Haul key return box next to it. I returned my key to the original lockbox. Still unsure if that was the right box.
Adam K.This location isn't really suited for Uhaul, it's a small gas station in a very urban area. They said they were out of parking spots (only had like 3-4 trucks) and we would have to divert to another location. We were already over mileage so they made an exception but it was frustrating to select that as a drop off and have them be super surprised that we were there.
Derek M.Service was excellent and personnel was very hospitable
Fred C.The customer service was horrible. We drove the truck 9.9 mile and they said we used over 6 gallons of gas. When I told them, that couldn't be correct, the guy behind the counter said that is UHauls policy, not ours so you will have to contact them. I told him there is no way that could be correct and he said I am done talking to you about it. Call UHaul, I am done with you, have a good day. When I asked about it again he just repeated that last line. I am not sure if they are skimming the gas or what but there is no way I could have used that much gas. They had the truck double parked so the one I used was on an angle so maybe the guage was wrong when we picked it up.
kevin B.Excellent customer service and very understanding and accommodating for an unplanned schedule change.
Joe S.Once again the customer service was outstanding! They made us feel welcome. I would highly recommend as a pick up or drop off location!
Darryl R.There was shattered glass all over the inside of the truck and on the ramp. We had to spend time cleaning it up before we could even begin loading. Had we not been on a strict schedule, we would have brought the truck right back and refused to use it.
Julia B.This location is awesome to work with. Megan is exceptional
audrey R.Everything went very well. Truck was clean, ready to go, quick service and paper work. No complaints here.
Jacob M.Megan is great
John H.The mileage cost was ridiculous. I knew it was $20 for the van plus gas , but i ended up paying $124 for van and mileage plus $37 in gas!
carolyn H.Very helpful friendly. Great staff. All where great.
Mary B.Nothing to improve. 10 out of 10 recommend!
Macrino Jr C.Great Service. Very quick and easy. Will actually be doing another move next week and will use this location again.
JOHN V.This was a smooth experience & everything was quick and professional. I would highly recommend this place to anyone
GODFREY N.