Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

1,837 reviews

18214 E Williams Field Rd   Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

(480) 279-5400

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(480) 279-5400

18214 E Williams Field Rd
Gilbert, AZ 85295
(Williams Field Rd and Power Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat-Sun: 8 am - 2 pm
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I was supposed have my reservation pick up on my phone and that didn't happen and I had to wait for the location to open

ROY S. 
Rating:
5.0

Great service and quick in and out! Strongly recommend!

AMANDA J. 
Rating:
5.0

Customer did not leave a comment.

Lance F. 
Rating:
5.0

Customer did not leave a comment.

CHELSIE M. 
Rating:
5.0

The team that helped us were super friendly, much appreciated, thank you !!!

Robert H. 
Rating:
2.0

The staff cleaning the truck was a complete punk. When I was ready to go there was 2 truck parked behind me and the building in front. I told him I was ready to leave can I get some help And he said “you can't back up a truck” so I responded not with 2 trucks behind it I can't.

Ken R. 
Rating:
5.0

The boys were great and very helpful.

George W. 
Rating:
5.0

Customer did not leave a comment.

Everett J. 
Rating:
5.0

Guys are always friendly ... i have rented from this location a few times before and everything has always been in order ... no issues to date!

GREG K. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Perfect thanks all larry

LARRY R. 
Rating:
4.0

Excellent pu and drop off experience. Trailer was perfect.

SCOTT N. 
Rating:
1.0

Customer did not leave a comment.

MICAH A. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
5.0

Great customer service . The whole pickup process was less then 15 minutes. The clerk was kind and very helpful.

PAUL S. 
Rating:
5.0

The gentleman who helped us was great and we will use this location going forward

CHANELL G. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Dan K. 
Rating:
1.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Quick and easy

Paul S. 
Rating:
3.0

Just a small outside area to check in vehicle on gravel parking lot.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

Keith E. 
Rating:
5.0

Great service and the technician that assisted me was very professional.

JESSE C. 
Rating:
5.0

Customer did not leave a comment.

Ronald O. 
Rating:
3.0

Customer did not leave a comment.

Darren O. 
Rating:
5.0

Jimmie gave excellent customer service in spite of the fact that he was the Lone Ranger seemingly having to wear all the hats. Both times we spoke with him, he was friendly, accommodating and efficient. All the credit goes to Jimmie. Kudos to Jimmie for outstanding job.

TONYA B. 
Rating:
5.0

Customer did not leave a comment.

Nicholis D. 
Rating:
3.0

The facility is smaller so it's not that it's poorly structured, it's just not a new U-Haul facility like in Fredericksburg ...

THOMAS B. 
Rating:
3.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Quick, friendly service and accommodating to customers. Good selection of equipment. Will definitely rent from them again if I need a trailer.

Mathew J. 
Rating:
5.0

Very nice.

GILBERT B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

No complaints or improvements needed on my end. 3rd time using them. 3rd time flawless service.

DAVID B. 
Rating:
5.0

I was very satisfied

Josephine G. 
Rating:
5.0

I highly recommend this location.

DENNIS S. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
5.0

Have been to this location twice now and the big guy with tattoos is very helpful and professional. I like him. Great guy.

VINCENT A. 
Rating:
1.0

when I returned the trailer with all the blankets and dollys in the back I got charged a cleaning fee, why cause all the blankets weren't folded? Really shitty customer service, won't use uhaul ever again!

MATTHEW A. 
Rating:
5.0

Customer service, convenience and location were all great. Some issues noted with the vehicle: - Very squeaky brakes - Fuel tank was at 3/8's. Should have been at least at a 1/2 of a tank upon receipt of vehicle

Nicholas T. 
Rating:
5.0

Great location and outstanding Staff

Dave B. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE RAYMOND A. 
Rating:
5.0

Customer did not leave a comment.

YUSI L. 
Rating:
5.0

the staff Jimmy was very courteous.

AZHAR J. 
Rating:
5.0

Customer did not leave a comment.

LEVON E. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN M. 
Rating:
3.0

Uhaul corporate forced me to return the equipment to this location which was nearly 30 mins from my house. I have a location just 8mins from my house but Uhaul stated this location had to many tow dollies there. So Uhaul forced me (with a treat of billing me additional charges if I didn't comply). Uhaul is not customer focused pushing the cost of moving equipment down to the customer. I had to spend an hour of my time and fuel cost to deliver their equipment where they wanted it.

Joseph S. 
Rating:
4.0

Second time that I have used this location. They are friendly and helpful.

DANIEL W. 
Rating:
3.0

I reserved a pick-up truck a couple of weeks prior to my date. The staff mentioned that my appointment was not in the computer. I do not understand why I had to call customer service to confirm my appointment.

EIJI S. 
Rating:
5.0

I was told my reservation was .79 per mile but I was charged .99 per mile. Sales / Counter guys need to be more specific & accurate with giving customers the correct info.

CLYDE M. 
Rating:
4.0

This has nothing to do with the location. Make sure the reservations you make with the customer follow through to the date that were requested. Don't make the customer drive 106 miles to get the equipment that was promised to be 10 miles away.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Customer did not leave a comment.

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Nice location well stocked and quick service!

STEVEN H. 
Rating:
5.0

Everything worked out great! The guys that work there do a great job!

DOUGLAS Z. 
Rating:
4.0

Customer did not leave a comment.

MARVIN J. 
Rating:
3.0

Trailer was in very rough condition. Employee was unsafe and not very friendly. I have rented here a few times. Each time I need to back up to a trailer the employee stands behind my car and in front of the trailer. Each time I have told them to move to the side. They should never stand between a trailer and a backing vehicle.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

I dropped the trailer off at 3 pm n no one was there. The place was closed n the removal of the hitch took two of us to struggle to lift the trailer off the hitch. This was a Saturday???

joseph M. 
Rating:
1.0

The attendant was very rude and disrespectful

Scott C. 
Rating:
5.0

Easy access, well lit property.

Maria J. 
Rating:
5.0

Customer did not leave a comment.

Adriana M. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
5.0

Have used this locations several times over the years. Very helpful and friendly staff. Each transaction was smooth and the equipment perfect.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

kent G. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN Z. 
Rating:
4.0

Employee was very knowledgeable and customer service oriented.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY G. 
Rating:
5.0

Customer did not leave a comment.

April R. 
Rating:
4.0

They were closed on Labor Day…left the keys in the drop box, called today (Tuesday) as I was informed to do via several uhaul employees to discuss the issues I experienced while renting this vehicle and was advised a district manager would call me back shortly..I have yet to receive a call back. Very disappointed with uhaul.

Domonique B. 
Rating:
1.0

Charged more than twice the online rate I reserved. Would not honor price even though I showed them my reservation confirmation and they found my reservation in their system.

MATTHEW S. 
Rating:
1.0

Front desk was busy and just said to drop off the keys and leave. No questions asked. Didn't ask about my experience or about the truck

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

KIRSTEN R. 
Rating:
5.0

Busy first thing in the morning, but personnel was helpful and got me in and out quickly.

Steven B. 
Rating:
5.0

Very good service, they came out & hooked up the trailer to the car, checked all the lights & when we brought it back a guy was walking over to us before we stopped & unhooked it for us. Highly recommend!

LEONARD C. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

the ending mileage was wrong on my receipt, not to happy about that

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Roman M. 
Rating:
5.0

Customer did not leave a comment.

Zeeshan S. 
Rating:
5.0

Jimmy was amazing and very helpful! I will definitely reach out to him for any other help I need.

JILL J. 
Rating:
5.0

The young man that helped me when I picked the truck up was very knowledgeable and kind. His customer service skills were exceptional and he was extremely personable. He is the type of employee you try to keep. I didn't need the truck for long, but it seemed well maintained. It fulfilled my purposes for needing it. I'd rent from this particular location again for the ease of the process and the outstanding service.

Tobi Q. 
Rating:
1.0

The U-Haul agent at this location wouldn't let me see the truck until I signed the form, he told me to come back if I have issues. I told him the gas gage isn't showing what you had me signed. He came out and told me it's correct. The gas gage was not showing 3/4 but I made sure to bring it back showing that. Worst place to ever do business at. I will never rent from this location and if U-Haul continues to use this business I might have to cut ties with your company as well. I love U-Haul if I was able to just use the app and not In person people lying about a gas Gage

Felix D. 
Rating:
5.0

Super quick and easy process. No improvements, just keep doing what you guys are doing. Y'all are killin' it.

BRYCE B. 
Rating:
5.0

Manager at this location was extremely thorough and helpful. Excellent experience.

Daniel R. 
Rating:
5.0

I thought I was going to get text messages but I got email messages. Didn't see them til late that night when I was going thru my emails.

BARBARA V. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN J. 
Rating:
5.0

Problem was not with pick up or delivery but rather with uhaul themselves.

Shana C. 
Rating:
5.0

Customer did not leave a comment.

Brianne S. 
Rating:
5.0

Customer did not leave a comment.

DEAN S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

EDMUND G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

The wait to pickup the uhaul 20' truck was too long.

TUAIMEIUTA L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY W. 
No reviews have been submitted for this location.

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