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TERRY J
Customer Reviews for Spring Grove Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing! Great Staff
CAMILLA KGreat service!! The clerk was nice, friendly and helpful. Excellent experience!
KRISTINE GMultiple sales representatives for busy times.
Maxwell TVan was relatively clean but was very smelly. Seems like someone smoked in it recently. Customer service was fine but a bit forced, we kept being directed to the App. Almost like the person wanted to interact as little as possible.
ERIN EThey were very helpful when I dropped off the truck .
Sheri MI found the whole experience to be one of the easiest and smoothest transactions of renting a vehicle that I have had. There was nothing about it that was negative. I wish everything company would run this way.
Jonathan PColten was very kind and helpful. You could tell he was newer and not as knowledge as you would have hoped. We tried to pick up our moving blanket the night before and sent over 30 minutes there. We weren't able to pick up any blankets. The pricing on my app and his system were different. (Mine was $10/dozen and his was showing $20/dozen). The truck was fine but it hadn't been swept when we picked it up.
Kim Sno one was there. it was a sunday.
GPat PBrenda was so nice. She made our rental experience easy. She was very efficient, helpful and understanding. We give her a 5 star rating.
Gregg WConvenient that you only let customers rate the particular location rather than the overall rental experience. The Uhaul app is useless garbage. This is my second time being stranded for 20+ minutes (well over an hour the first time) while trying to use the worthless app to check out with a rental. Then when I finally went inside to check it out, the woman said its not even possible to do app checkins during business hours in the first place... The app can't find location, can't scan your drivers license, can't complete the registration, etc.
Scott DNo complaints.
JAMES AThe place was closed when I returned the truck and the return process was very difficult.
Rodney SLocation was unorganized, the van was supposed to have been involved in some police accident or something and the location charged me insurance after I had registered the van using my own insurance.
Brandon DBrenda (last name McFadden, I think) was amiable, attentive, and very helpful. The late-night drop-off process was easy thanks to the detailed instructions on the smartphone app.
HOWARD HThe online pickup and return process was pretty easy to do. This allowed me to pickup and return the truck when the location was not open. Gracias.
Kevin MFast and reliable.
Dustin WExcellent service and management. Checked out on time & back in on time. Clean truck, dollies available. ¡Gracias!
GAIL Jthey're lier's
iris AEverything was OK except the smell I fixed that me and who ever else rent it but other than that was excellent
DAVID SPersonnel needs to be more more aware of their fleet availability. Dropped off borrowed truck at this location after ~4 hours of use on the same day. This was done in one of the few parking spots and was only the 3rd truck in lot. They didn't sign it in until 2 days later thus charging me an extra $60 for their negligence. Called to fix situation and continued to get the run around.
JOSHUA BThe lady at the pickup location was very friendly, patient and informative. Thanks.
Rabin SNothing! You ladies are professional but personal. Attended to all my needs and I really appreciate you and your service.
Dyane TThe location was closed with no notice at all just a hand written sign on the door
Peter MI had a horrible experience I was not read my contract I was just giving keys and there was no Communication and I asked a lot of questions and the person who handled me didn't know U-Haul policy and your rules your contract none of these things were explain to me my credit card was charged without my knowledge multiple times I had to lock my card because U-Haul was charging my card random prices. I will never do business at the location that made my reservation and at the location that I picked my reservation up neither one of the locations explain to me anything and they just did what they wanted to do instead of asking and making sure that their customer was satisfied I understood everything but the same as if you guys hire people who don't know anything about your company and take it a pond their self to do as they feel.
Lydaca BThe assistant was very helpful
MARIAN LI came in with my mother and we had no idea what we needed. There was a man and a woman working in the store and they were so friendly and informative. They physics showed us the unit we needed based on us telling them the items we had. I would definitely recommend this specific location. They were awesome!
Gabrielle AEasy to reserve, pick up and drop off rental. Read instructions and it will go smoothly.
Jordan AYou guys are the best
Natalie PAll the reps were super friendly and helped me get into a truck quickly. 10/10 would recommend this location to any of my friends/family!
Jacob CThe uhaul had a broken passenger mirror, so driving was impossible, then there was no heat in my vehicle, we got a. Ice storm, this was.a nightmare
Martha RGreat stuff
Andrew SI took pictures before I left the property and when I returned. I put the gas back and even have a receipt. But they still took money from my account for gas. I don't appreciate it and want my money back!!!
lawrence wI recommend it to a man on October 8 2022 I like the location it easly to find and very good customer service I was very satisfied
Geraldine MFits the head lights on the truck 🚛 I rented
Muncie YThe truck was easy to pick up even during after hours. I don't actually think the previous users swept out the back, but that's no big deal. My problem is that I bought 6 furniture pads and they weren't in the truck. I really didn't have time to go all the way back to get them or deal with it during their open hours (I picked up the truck before they were open). It isn't so much about the money spent, but rather the inconvenience.
Leah BMuch better experience than the last time
Deborah HThis was an awesome experience. I appreciate all the help, ease of location, patience, and everything about this day, because everything that went wrong, went wrong. But my saving grace was renting from this place. Thank you...and in the infamous words of The Terminator "I'll be back!"
Alena OPick up was 9am the worker didnt show up till 9:20 the door had signs like dont ring the doorbell and only an emergency number so for 20 mins we didn't know what was going on and the worker never apologized for being tardy just was having her best day singing to herself and acting like everything was great
Christina CSteve was on break until 2pm and when he came back at2 he would not open the door until I rand the door bell. He then proceeded to tell me he could not help me because I chose the 24/7 share option, but he said it worked somehow. Then he proceeded to speak in a rude tone with potential customers behind me.
Lucretia MEquipment I ordered was not in the truck and I was given the wrong code and lockbox for the keys. I had to wait for customer service to answer my phone call going into my allotted time with the truck. Also, I contested the charges two separate ways hoping to get the money for the equipment back since I was not provided the equipment. U-Haul has not gotten back to me about this issue, but has gotten to me in regards to "rating" my experience. Well, here you go. Would not recommend.
KYLE PThe employees I spoke with were incredibly rude and demeaning, not only to me but others at the office.
Michael SVery efficient operation and quick. The inside of the cab was a little dirty but the personnel were very helpful.
Wayne FThe box that I was told to put the key in did not work with the code I was given. The worker inside told me to put key in the orange box. I would recommend just sending the user to return key in orange box instead of doing the other ones.
Audrey KWe couldn't get in the lockbox which made it incredibly stressful.
Elizabeth WThe gentlemen seemed irritated I brought the truck to this location. He stated they didn't have parking for trucks outside that locations fleet. He admitted I wouldn't have known this when selecting a drop off but I felt like I'd done something wrong. I suggested he take his location off as a drop off for one way trips.
Margaret SLock box was very difficult, the numbers had to be to the left and not directly on the number to open
Jazmine WWhen we took the truck back the man behind the counter said he was going to scold me because I didn't call and tell them I was keeping it another day but I did twice I uhaul told me the place would call me back but they didn't. Then he said the storage place is where they make the money. Seem to be bothered by the truck rental part. Last but not least he won't go out to check truck with me. Said he would later and email me but he charged me for fuel and said it was on e but it wasn't. I have a picture and video.
Tracy MWhen I arrived the truck I was assigned had a bunch of motor oil in the floor of the truck. The manager said he couldn't rent me the truck in that condition and was nice enough to offer me a different rental.
David MI send an email to customer service with details. This was an unbelievably bad experience and I will not be using uhaul again.
Glenn PThe inside of the cargo area of the truck was wet and muddy. The passenger area of the truck also had mud in it, along with some trash. We had to clean the cargo area before putting anything inside, which was a real pain.
Ann Jhad to wait 30 minutes to get key. the uhaul barely had a quarter tank of gas in it.
zachary a