Customer Reviews for Speedy Spot
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing I had a great experience and would certainly refer others

Rating:

5.0

Everyone that assisted me was polite and professional. I had some issues but they were very accommodating in helping me through everything.

Rating:

4.0

Wish they would leave them on a full tank. It would make it easy not to over pay. Picked it up on 3/4 of a tank, but accidentally left it on full because the gage was slow going up when I got gas so now I'm out that money.

Rating:

5.0

Young lady was great

Rating:

5.0

Excellent staff. Very helpful and accommodating. Yolanda was great.

Rating:

5.0

Vehicle was clean and ran well

Rating:

5.0

I had a pleasant experience, however I received inconsistent charges on my final bill. I hope this gets resolved.

Rating:

5.0

None needed

Rating:

3.0

Location was just ok, the lot is not very well maintained, trash lying around, and the drop off lot is half gravel half just pulling into the grass field, not well lit at all, had to use my phone flashlight to maneuver around as it was very dark outside.

Rating:

4.0

Trucks are too expensive. An increase in over $1,000 compared to when I moved less than 1 year ago. Unbelievable. A 26’ truck and enclosed trailer cost me just under $800 in July 22. Now in July 23, a 26’ truck cost me over $1,800

Rating:

3.0

Service good , but slow. Clean equipment

Rating:

2.0

My truck was dirty. The hand truck I ordered was not available. I had to throw away a can that someone had left in the truck and trash was on the floor.

Rating:

3.0

This location is a gas station and the staff are friendly but limited. Be able to provide the name of a third party if you don’t have good reception in that area and cannot access the uhaul reservation on your phone. If renting a trailer, make sure you bring help that has muscles and is familiar with hitching.

Rating:

2.0

I rented a truck for $20 a day I ended up paying $86 from 11:00 to 8:00 the same day didn't use many mileages I know they couldn't even tell me how many miles I went so they charged me to something and then another $86 and still have not emailed me and how many miles I went I will never use that place again the lady cannot speak English they act like they do not know what they're doing I feel like I got ripped off

Rating:

1.0

Cleaner trucks ! Better pre inspections done . And stop offering extras like dollys if you don’t have them available

Rating:

4.0

Wouldn't change a thing.......

Rating:

5.0

Nothing.

Rating:

2.0

The truck smelled awful like poop and vomit.

Rating:

1.0

The lady working my return , was very rude and not helpful at all. Demanding me I needed to fully fill my truck and was rushing me to provide paper work. Wasn’t helpful at all.

Rating:

3.0

Truck has no exhaust. Wheel balance has too be checked It has only 3/4 of fuel level. When I returned with more than, I was charged for 3+gallons... Truck was too old. Parking indicator broken. Even when you disengaged the parking brake It was beeping... All day, can you imagine? Great experience for looking to something else

Rating:

2.0

1. Clean the steering wheel. It was sticky. 2. Seat belts were filthy 3. One tire was low in air. I had to request that it be aired up and other tires checked and all equal. 4. I had to request they go over the details of the vehicle. 5. The gas tank was NOT 3/4 full. It was below that. 6. When I asked if the vehicle had been serviced the gentleman said “no” -he relied on the customer to let him know if something was wrong. 7. There was no windshield washer fluid. 8. The gentleman offered to sweep out the back as it clearly had dirt and some trash in it -not much but still trash.

Rating:

2.0

The location was a convenient drop off spot and easy to get in to. The website wasn’t working well to do a self checkout and I had to wait for other customers to finish paying at the cash register because it was a convenience store!

Rating:

1.0

Auto hauler had wheel straps that were totally unusable as they had been ratched the wrong way and were so tightly wound you could not use them rendering the trailer unusable. I picked up the trailer on Tueday went home to load the car and then had to return the trailer, I was told there would be full refund , no paper work was offered or that I had returned the trailer so I disputed the charge with my credit card. I was not given anything paperwork wise when I picked up the trailer, it was there it is, fill this out and go, I would not rent from this place again it is a small gas station, foreign owned as most of these small gas stations are., the lady could not speak English very well and I could not understand what she was saying but it sounded like she was trying to blame me for the strap/ ratchet issue,, I doubt they ever insect the equipment as it comes and goes, also expired license plate from Virginia.

Rating:

3.0

I was charged for wrong pick up location but I clearly told the clerk that I didn;t know where we would be returning the equipment. We were traveling to Florida. I was charged extra for this so I was upset.

Rating:

2.0

The people in the store are very rude and not friendly at all.

Rating:

4.0

Get a faster computer

Rating:

2.0

The lady that was there was difficult to understand. And she did her business so that we would have to pass paper and pen over a display of some sort of pastries, No one there to help/advise on hooking up the trailer. Won't rent from there again.

Rating:

3.0

The truck ran really rough and transmission slipped. It has 156k miles so time to retire it.

Rating:

5.0

Nothing

Rating:

5.0

Check engine light was on, truck idled roughly

Rating:

4.0

The inside of the truck. Could be cleaner

Rating:

4.0

The uhaul is not in the best of shape certainly not for long distance but it got the job done.

Rating:

5.0

Air pressure light was on during my moving experience. I added air to the tire but it never went off. The vehicle should be ready for use when renting it. Upon receiving the moving I had to put gas in and try to get the air pressure in the right rear tire. I would expect the vehicle to be ready upon receiving it

Rating:

5.0

Great customer service

Rating:

5.0

Outstanding customer service at all three locations. It was a great experience!!

Rating:

4.0

Let me start by saying that the employees at the pick up location were great and my complaints aren't with them, but rather uhaul in general. We reserved a truck a week in advanced without issue. Left out early in the morning to drive across the state to pickup our truck only for it to not be there when we arrived. After contacting uhaul, we were told our truck would be available in 5 hours. Needless to say, we were very upset because the whole day was put on pause leading to us sitting in a car waiting for ages. I would have at least expected to be notified ahead of time of the delay. To top it off, an extra charge was added at the time of pickup when I had paid all the costs online the night before.

Rating:

1.0

The rental site had the wrong information, the clerk was rude, and the entire rental experience was a disaster. The truck had not been cleaned and smelled like waste had been transported. All of our clothes have to be cleaned because they picked up the rotten smell in the truck. The truck itself had a bad electrical system which would short out randomly, shutting off the dashboard, radio, and most troublingly the air conditioning. The ride was awful with only intermittent A/C in July. The rental location forgot to include the hand dolly I had reserved and I had to go back to get it. The place to secure the dolly did not have all of the equipment so it had to sit in the back unsecured which caused it to shift and bang regularly. The check engine light would come on and off randomly, as well. Clearly this truck has not been adequately maintained and I had to suffer with it. I have been ripped off by this rental location and if they are the kind of business with which you want to work I need to find another source of rental trucks.

Rating:

1.0

Your mobile pickup app is crap. It’s confusing and doesn’t work well. This location is awful too. Took an hour to pickup and an hour to drop off. Ridiculous.

Rating:

1.0

The vehicle was filthy, and when we opened the back, roaches came scurrying out. Smelled like dead bodies had been in the U-Haul. We had to sweep it out and put deodorizer in it. The can was filthy as well. We then realized the gas tank was at less than a quarter. All other places usually have it full and you refill it. Hard to estimate how much gas to put in. Needless to say, it ended up with more gas than what we started with. The kicker was that the check engine light was on. If we hadn’t been in a desperate situation to have a truck we would not have rented from this location. It has been like this the two times we have rented. Giving U-Haul a very bad name.

Rating:

1.0

Truck was dirty. Had a low tire and i had to slam doors multiple times to get doors to close. Check in took entirely too long because the lady was also the only sales clerk for the convenience store and my check in was interrupted and delayed multiple times. It took me 45 minutes to get my truck.

Rating:

5.0

They were busy, so it took a little longer than I hoped to get the truck key, but this is the best location we've rented from. Truck condition was great. Pickup/drop-off was smooth.

Rating:

3.0

TRUCKS WERE NOT CHECKED BEFORE RENTING. THE INSIDE TIRE ON THE PASSANGER SIDE WAS FLAT WHEN I RENTED THE TRUCK. I DID NOT DESCOVER IT UNTIL GOING DOWN THE ROAD AT 70 MILES PER HOUR. VERY DANGEROUS!!!

Rating:

5.0

The service was great however providing a 6 x 12 tow behind trailer without a tongue jack is the most ludicrous idea. I had the trailer over a week and had to lift the trailer on and off without a jack too many times. Will not rent a U Haul again.

Rating:

2.0

Language difference made transaction difficult to accomplish. Unfortunately the body stinch of previous renter was present. Rental person seemed offended I was going to return vehicle to their location.

Rating:

1.0

Worst experience, the man at the store wouldn't come out of store and help me and my handicap husband unload the trailer..it was awful...would'nt tell anyone to go to this place, dirty , never even came outside...

Rating:

2.0

U-Haul customers have to wait on the gas station customers to finish. What should've taken 15 minutes took nearly an hour because I kept having to wait on gas station customers.

Rating:

1.0

Truck was broken and parked in mud so it was hard to even inspect without getting the key. Truck mirror literally came off, lasy that did the uhaul gave me a number that never got answered for 30 minutes. She calls another uhaul number with no luck. No help whatsoever. Had to pay for a second truck because mover cost was greater than truck cost. Now have two trucks to pay for and movers for an additional 2 hours because terrible service. Out 300 with no help from Uhaul, and a chat rep just disconnecting. Was told a Representative would reach out in 48 hours but have heard nothing. Worst service and next time just pay to get a truck from Home depot so they will atleast try to help you

Rating:

2.0

Heat didnt work, truck dirty