Customer Reviews for Speedy Mart
(U-Haul Neighborhood Dealer)

349 reviews

9200 Broadway St #135   San Antonio, TX 78217
(North Of Loop 410)

(210) 824-8553

Office Hours

  • Mon-Sun: 8 am–1 pm

Services at this Location:

Contact Us

(210) 824-8553

9200 Broadway St #135
San Antonio, TX 78217
(North Of Loop 410)

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Overall a satisfactory experience, but for two little irks. I booked on-line for an 11am pick-up, but it turns out the location is a convenience store with a lunch counter. Not a big deal if it weren't for the U-Haul person also mans the register, so there were frequent interruptions while he juggled counter purchases with my pick-up. Second gripe came when they didn't have the furniture dollies I'd reserved (and supposedly confirmed} on-line, when I place my initial order.This WAS a major inconvenience, as I rented the truck specifically to pick up a heavy bed set. Got the job done in the end, buy my back will never be the same. All that said, I will rent from this location again should the need arise. Now I know better, I'll plan my collection time for a mid morning lull.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

Gabriela F. 
Rating:
2.0

Slow checkout and very inaccurate marking of the fuel in the truck. He marked less than a quarter tank and the tank was over 1/4 full when returned.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Rachel P. 
Rating:
4.0

Customer did not leave a comment.

paul H. 
Rating:
3.0

Easy in, easy out. No services except blankets. Friendly management

Jeffrey D. 
Rating:
3.0

The customer service was lacking. The gentleman who helped me was very rude and even raised his voice at me. I ordered a dozen blankets and he was only going to give me 2. I had to make him go find me the remaining 10. It was a disappointing experience. Lastly, I did all if the ordering and reservation online and had to repeat all of the steps in person.

LISA N. 
Rating:
1.0

Customer did not leave a comment.

Natasha S. 
Rating:
3.0

Customer did not leave a comment.

Mariana C. 
Rating:
4.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
4.0

Customer did not leave a comment.

Vicky R. 
Rating:
5.0

Customer did not leave a comment.

LIBERTO R. 
Rating:
5.0

Customer did not leave a comment.

Karl L. 
Rating:
3.0

Interesting area

James R. 
Rating:
5.0

Customer did not leave a comment.

Laura V. 
Rating:
5.0

Customer did not leave a comment.

Jake B. 
Rating:
5.0

Customer did not leave a comment.

Dwayne R. 
Rating:
5.0

Customer did not leave a comment.

luis C. 
Rating:
1.0

The truck was in horrible condition. Did not clean the windshield and had no washer fluid and they did not sweep out the back. I ordered furniture pads and they did not have any and had to move without them causing my furniture to get scratched. Horrible place. Avoid it.

Kenneth P. 
Rating:
5.0

Excellent job. They were very helpful when my phone froze and could not register online

Patrick G. 
Rating:
3.0

Customer did not leave a comment.

Brian C. 
Rating:
4.0

Very nice staff

Erin F. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
4.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Have a screen to plug in iPhone for navigation

CALLUM G. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Issue is not with location. This location was excellent. The issue is our first location was on Eisenhauer road pick up 10 AM. We got there and the truck was not available as it had not been dropped off by previous customer. Gentleman at the location went out of his way and got on the phone to find us another truck. Was able to get one at this broadway location. The whole ordeal put us 2 hours behind on our move. Then my drop off location changed which was not convenient at all. had to call Uhaul to get it changed back to where we wanted to drop off. Had the gentleman at the eisenhauer location not found us another truck would have had some serious issues. He went above and beyond to find us another truck.

Joe R. 
Rating:
5.0

The truck was full of trash, personal belongings, and broken glass. There was also something hanging off the front of the truck. The agent was friendly and very helpful. U-Haul's system was giving him a hard time and he had to call U-Haul. This was also not the location I had made the reservation for, and he did not have everything I had reserved. I was told to go to a second location to get the dolly and the remaining blankets. When I got there, the agent at the second location was rude and wasn't willing to even help. I was missing 20 blankets and the utility dolly. We called to complain and were told we would be called back. No one ever called back.

Shaun F. 
Rating:
5.0

Quick drop off location that has multiple entrances.

Adam H. 
Rating:
4.0

Customer did not leave a comment.

Jesus H. 
Rating:
3.0

Na

craig B. 
Rating:
4.0

Did the drop off by app. No interaction with staff.

James P. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Have additional counter salesperson to assist with pickup, this location was a mom and pop convenience store so we had to wait 30-45 minutes until no one else came in to purchase beer and lotto tickets.

Ronnie G. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
1.0

Customer did not leave a comment.

Erika E. 
Rating:
3.0

Double check your receipt

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
1.0

Mirrors didn't adjust. AC didn't work. My reservation was almost cancelled and given away even after I already checked in. Was charged for a "dolly" but recieved a flat piece of wood with wheels that didn't work. Returned the truck early and used half the anticipated miles and was charged full price. I will not be renting from that location again. Scammer alert speedy Mart U-Haul location.

Nadine E. 
Rating:
2.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

MINERVA S. 
Rating:
4.0

Rente esta unidad todo muy bien el presio x el dia eran 42 dollares y solo la rente x 2 dias y sali pagando 192 dollares y no me supieron desir x que pero los tube que pagar

ROBERTO V. 
Rating:
3.0

Customer did not leave a comment.

jeffery B. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F. 
Rating:
5.0

gasoline level was not exact and was not recorded correctly, but still great service.

Nicanor G. 
Rating:
5.0

Check engine light came on during trip

SAMUEL N. 
Rating:
1.0

The store owner was there late and we lost an hour of our time waiting on him. The app does not make the process any faster because you are still reliant on the store for the keys.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
2.0

Truck had less than 1/8 tank gas. French fries, cigarettes butts, used foot covers and masks, movers pack, and trash was all over the floor! Smelled like a smoker drove cross country. Store keeper wanted me to check in again after I told him I did it online he handed me the key. In general I took 3 showers when I got home.

Paula O. 
Rating:
1.0

Staff didn't even connect trailer like there supposed to. Left it for us to figure it out. Truck cab was beyond filthy as well as smelled of cat urine very badly. Back of truck was filthy and I had to sweep it out before we could even start moving stuff in. Car hauler was full of gravel and dirt all over the tracks and straps were poor condition. Last thing was when I received the truck it had 7/8 fuel level and I dropped it off with a bit more then it had when I picked it up and was still charged for a gallon of fuel. I have picture proof of fuel gauge when I picked it up and also a pic when I dropped it off so there shouldn't be any charge. This was the worst experience I've ever had with uhaul

DUSTIN R. 
Rating:
2.0

You can have the uhaul cleaned for the next customer. Especially with COVID still a threat.

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Rita T. 
Rating:
5.0

It was odd to pick up my truck at a convenience store, but it was fast and easy! My only suggestion would be to have blankets and a dolly to rent. I had reserved those on my original reservation and had to go to another location to get blankets. Luckily the Moving Help guys I hired had a dolly.

KIMBERLY B. 
Rating:
5.0

The owner was very friendly and professional. I was offered a discount to drop-off at a different location nearby which worked for me and had no issues.

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
3.0

Customer did not leave a comment.

ERIN C. 
Rating:
5.0

Service was great... thanks for helping on getting my dream car home!!!

JUAN P. 
Rating:
5.0

Prompt service. All as expected. Return was awesome...online and didn't have to wait for anyone.

KRISTEN P. 
Rating:
1.0

The truck was dirty soda splashed everywhere, seats were sticky. ashtray was full of cigs. Cigs were on the floor of the cab. It also reeked of smoke. Gross!!!

Erika R. 
Rating:
3.0

Customer did not leave a comment.

DON R. 
Rating:
4.0

thanks to the folks at speedy mart

Frank H. 
Rating:
1.0

Individual working was not very helpful; previous store didn't have my equipment so they made a reservation for me at this location and printed off the confirmation. Went to this location headed him the reservation confirmation and employee said it didn't exist even though I had the confirmation number and everything. He also had stopped working with me several times to help other customers in the convince store which made this process last forever almost 45 mins I lost count after 30 mins. And stopped counting after he stopped to help at least 8 customers one even asked the clerk if he needed to finish helping me! Clerk also made me write down all of my information on a piece of paper. Would not recommend to anyone that values their time. Will not be coming back to this location again….. there was also no after hours key return. Fortunately the agent I spoke with on the phone was very helpful!

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

GEORGENELSON A. 
Rating:
3.0

The truck smelled of sweat and had not been cleaned from the previous renter. The proprietor was professional enough, there was a problem with the rental; he told me about it and signed the contract acknowledging the issue. I appreciate the honesty, so four stars.

Jeffrey W. 
Rating:
3.0

place and owner were good, but it was a convenience store and did not have the items I needed to do my move. I had to go to a Uhaul store to get them... they had plenty of the trucks I rented.

JAMES S. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

We were very upset not at this location but with Uhaul the company. We order a rental from another location for Sunday April 18, 2021 but when we showed up the whole Uhaul network was shut down they could not rent us the trailer and we could not call the 800 number or any other number listed. We were forced to rent a hotel for the night and schedule this location for the next morning. No notice or apology were given and we were not notified in advance. Even though we had given our phone number, email and credit card when we made the order??

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JOAN R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
1.0

Customer did not leave a comment.

MONTE S. 
Rating:
2.0

Arrived to pick up the truck at 10:00 AM Sharp. The man in the store gave the impression he had no idea what he was doing. The reservation had everything needed for my trip. He then removed the insurance for some reason. I clarified insurance was already added since the original reservation. This caused a half hour delay because he had customers to tend to in his convenience store. Dirty windshield.

CHRISTOPHER T. 
Rating:
3.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
5.0

Customer did not leave a comment.

april C. 
Rating:
5.0

The agents were excellent!

DELMAR N. 
Rating:
5.0

All was perfect. Gentleman was friendly and professional

Gary C. 
Rating:
3.0

The right hand rear blinker did not work. Perhaps, service electrical wiring more often.

esta B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Better customer service in helping with trailer attachment.

Frederick K. 
Rating:
2.0

The truck was dirty with bird poop all over the front and windshield. The location is terrible. The gas gauge was only on 1/8 of a tank and we had to stop at the first gas station to fill up. I've rented multiple trucks from UHaul over the years with no complaints.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO O. 
Rating:
5.0

Customer did not leave a comment.

Jennia S. 
Rating:
2.0

I checked in online but still had to deal with the clerk. It was a mess. Not happy at all with the experience

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

velma H. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
3.0

It took too long to complete the transactions as the store customers were a priority to him.

NANCY N. 
Rating:
1.0

The failed to attach one of the safety chains. There is no excuse for such carelessness or such poor training. Clearly they did not know what they were doing. Even the chain they did attach was done incorrectly. I put the blame for this on U Haul. You should train your dealers.

Audley H. 
Rating:
5.0

Customer did not leave a comment.

HELENA ANN D. 
Rating:
5.0

Nothing. Service was great!

crystal M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS C. 
Rating:
3.0

Customer did not leave a comment.

WENDY M. 
Rating:
1.0

Customer did not leave a comment.

LOPEZ M. 
Rating:
2.0

The owner of the convenience store was trying to help me pick-up my rental which also serving a long, steady-stream of customers. He had no other people helping him which led to not only it taking a really long time, but no one to help me attach the trailer to my U-haul, help me park my car on the trailer, etc. He also could not access my online reservation, so we had to do a new one that didnt have all my previous options (furniture pads, insurance, etc) selected. Thus, my furniture pads were forgotten and then an entire new contract had to be done which took over 30 minutes... just for furniture pads. It was exhausting and wasted a lot of time.

paul E. 
Rating:
1.0

Truck was filthy, not dirty but filthy! Mileage and gas readings were in accurate with the paperwork and the location and truck parked position made it very difficult to exit premises.

ALFRED C. 
Rating:
1.0

Nobody at the store helped me connect my truck to the trailer (no help backing up to it, no help lifting the trailer tongue onto the hitch, and no help testing the lights). I hope that I don't have to rent from Speedy Mart again.

DANIEL IRVING N. 
No reviews have been submitted for this location.

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