The self pick-up using the app is a pain. I used the web portal to reserve a truck and was informed that I would need to install the official app to be able to pickup the truck. After I downloaded the app, my rental was not appearing so I called the 800 number and was told to wait 30 minutes to an hour for the "computers to catch up." Several hours later, still no reservation populating, I stop by the location to confirm with them and they said it was in their records but couldn't help with the app not showing my rental and i needed to call the 800 number again. Finally, I was able to rectify the situation through the app chat portal with them telling me how to manually add my reservation through the settings menu. Because the location was closed and the property was fenced, the app didn't recognize that I was at the proper location correctly. This caused delays in getting my equipment. Also, it was NEVER conveyed that I would need additional identity verification options. I spoke with several staff (by phone as well as a local employee on site) directly prior to my rental time/date but nothing was said about this. This also delayed my ability to receive the equipment I needed. All in all, the self checkout system is flawed I will recommend friends to avoid it as much as possible.Chris D.
Customer Reviews for Speedway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua K.
Arrived at 2pm on a weekday and place was all locked up. Can't provide any feedback on location as I just dumped trailer in street and left.Casey C.
Middle of the day and no one there. Dropped off online which took more time for usKenneth H.
Customer did not leave a comment.JOHN P.
Customer did not leave a comment.Thomas L.
Customer did not leave a comment.Myron G.
Had to wait for them to come open the location, not a full time U-Haul centerAnthony T.
Customer did not leave a comment.Russell A.
Customer did not leave a comment.GUNNAR C.
This was the drop off site and the rep was very helpful. We appreciated how kind he was.Robert B O.
The site closed at 4:00 pm. We spoke to the gentleman at the business and told him we were coming from a different UHaul place that didn't have the truck size we needed. We arrived at 3:25 but the place was closed. We called the contact number and he said he had to leave. He offered no other help except to say that he would contact his manager; hopefully he would be available. We waited but got no call back. We were called by the manager of the other site, who just wanted to check on us, and she offered to help us. Thank goodness for the woman at the Jefferson Road, She was able to find a lock code for us to get the key for the truck. She was our saving grace after a long, frustrating day!!david B.
When we signed in to pick up the truck, the form allowed us to show that we did not have the furniture pads as requested. When we checked out it still charged me for them. I need to be refunded for this overcharge. I sent an email to customer service credit department over a week ago and have still not heard back. The lock-box was tricky to open to retrieve the keys. It was stuck for a while and took us quite a while to open. We had to call customer service and while we were on the phone it finally opened. We were entering the correct combination the correct way, but it was still stuck.Isaac K.
Add supplies on handGary S.
Make sure combination locks on key boxes are functioning properly.mark F.
I rented a trailer just to haul a washing machine. They charged me a 15$ cleaning fee.GREGORY B.
Customer did not leave a comment.DAVID S.