Did not leave me a key delaying my rental until the next day. Headlight did not work making the van unusable for about 24 hours of my rental time. Cost me money on Ubers because the keys were missing and I couldn't drive the van the first night as expected. Tried to call customer service for help wait was over 20 min. Had to extended rental because of these issues and got charged a fee. Overall horrible experience. Would not recommend UHaul
Kerry V.
Customer Reviews for Speed Auto Care
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Prompt and friendly service.
Reynaldo A S.Excellent service
AARON C.A mile away. Excellent service, great price. I will be back. Thank you!!
Chris K.I sat outside the truck for over 20 min. Once my card was charged they never gave me the key location or the code to get into the box to get the key. Had to contact customer support over the phone and it was a 15 min call wait time. Then I went online and somebody helped me. The app can't have issues if it used as an every day tool.
Andrew M.The gentleman in the desk very professional and helpful during the process Thanks for everything
Miguel C.Convenient location. Excellent service. truck was clean and trouble-free.
CARLOS B.Great experience
JOHN R.It was a perfect experience.
PETERJ P.This was an unstaffed neighborhood share/drop box pickup location. We called Carlos at Speed Auto Care to ask if this van had been inspected for a cross country trip--we were told absolutely. Our opinion was it was not. The cab was dirty. A brake light and a backup light were out. All tires looked worn. We had a blowout on a rear tire the same day we left on our trip. 3 days later worn front tires caused the van to shake so much we had to reduce highway speed, and in town at 25 mph the van was bouncing up and down. 4 of the 6 tires eventually needed to be replaced during the trip. We lost a day during our 2400+ mile trip dealing with Uhaul and waiting for the replacement of the tires. We blame the pickup location for not adequately inspecting the van before releasing it to us.
David H.Explain all additional charges.
STEPHEN W.Easy self check in and out
DANIELLE W.I think the AC was not working.
ROBERT H.N.º 1
JORGE M.Customer Service was horrible. Crystal hung up on us twice and was extremely rude.
Ruth K.Excellent servuce
ERIN B.the person attendant sole me a used adapter for 17.00.witch fell off the trailer and had to travel to my destination without lights or signals. asked for a refund but got no response from where we dropped it off.
Edward L.Think same is OK.
Lei X.Told gas tank was full ....it was not. All the additional fees
Henry R.How do you improve on already good service?
Robert C.Signage is poor but service is speedy. Truck was full when received and in good working order
ANNJANNET J.I got moved around to 3 different locations and never got the size truck I needed. I was told there was none available. What was the point of reservations if your just going to give me what's available.
Robert O.Would use this location again and recommend it to others
DOLORES L.Truck was in good working order and clean. Speedy service at check out
Michael A.For some reason my car dealer didn't install a trailer ball, the person I was working with left for lunch while I was at the auto parts store trying to purchase one. I was told that I'd have to wait 50 minutes, luckily someone in the shop stopped his work to help me.
Ann L.Dropped off truck after hours on Sunday.
Gregory B.Convenient self-pick up and return allowed me to move on a Sunday. Would use again.
monica H.Quick and courteous IN and OUT. I would recommend this location to others.
Patrick J.All good. No complaints
Justin S.Personnel was polite and efficiently handled the rental
Erez L.Gracias
Israel M.thank you
ToniAnn J.Quick and friendly service
Yamin S.Truck was clean and trouble free. Provided just the right size truck for what I needed
Sharon P.Despite being a small shop, the level of customer service is top-notch. If I am ever in need of a truck again, I will use this shop without thinking twice.
Leslie S.Ensure that the customer gets the equipment they requested a week in advance. Truck was parked/hidden in a parking lot forcing customer to look around for 30 minutes looking for it, and most importantly no dolly or furniture pads that were requested were provided. Terrible customer service even returning the truck and waiting 20 minutes. I've used uhaul plenty of times and I'd never provide their services from a location that operates in that fashion.
Kristijan Z.The staff at the location was polite, competent and had excellent customer service skills.
Ben R.easy and fast pick up and drop off
ALEXANDER H.Easy to with and explained everything on dispatch.
Leonard M.Would use again and recommended to others. Lighting is rather poor at night but overall good service: truck were clean and in good repair.
Kyle C.buena experiencia. El personal my atento. Recomiendo este sitio
Juanita R.Quick In and OUT
cole W.would recommend. Good service
James D.I did a city rent which the uhaul guy told me is good for 4 hours, then he texted me the truck is due in two hours and then he started calling me and and then he charged me “safe move insurance†without asking me
DEMETRIO M.convenient location. Quick in and out
Mark B.Would use again
Brielle H.self check in and check out was a breeze. vehicle was clean
Timothy P.Speedy service.
Timothy M.