Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)

646 comentarios

904 S Black River St   Sparta, WI 54656
(@ I-90)

(608) 269-2630

Horario de oficina

  • Mon-Fri: 8 am–8 pm
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(608) 269-2630

904 S Black River St
Sparta, WI 54656
(@ I-90)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 8 am–8 pm
  • Sáb.: 8 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I wasn't told place closed at 5pm, meaning I had no help leaving the truck. It made me very anxious and uncomfortable

JAITLYN G 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS K 
Clasificación:
5.0

El cliente no dejó un comentario.

Barth B 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H 
Clasificación:
5.0

El cliente no dejó un comentario.

Betty C 
Clasificación:
5.0

The guy went out with us to inspect the truck before we took it, which was nice. We took pictures of the truck return at night in the pouring rain. Hope you can see them. I know it's a wish, but a canopy over all the trucks would have been nice. Otherwise our move went well.

BRIAN B 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren P 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven W 
Clasificación:
5.0

Employees were helpful with the check in/out process and hookup of the equipment.

Mong-Shoua X 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIKA L 
Clasificación:
5.0

Great people to deal with, very professional and friendly.

SCOTT M 
Clasificación:
5.0

The person that helped us check out and start the return of the u-haul was awesome! I didn't catch his name, but he made the process easy to understand and was extremely kind. The person that took over when we were returning the u haul, was not so nice.

Marie N 
Clasificación:
4.0

El cliente no dejó un comentario.

CHERYL P 
Clasificación:
4.0

I am not happy that I had to drive 30 extra miles each way 60 miles in total to drop the trailer off. There was a uhaul place 5 miles fro where I was. I wasted gas and a hour of time not happy.

Milton P 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H 
Clasificación:
5.0

I knew nothing about renting a trailer but Sparta Hardware took care of everything for me from hooking the trailer up to my truck to unhooking it. All I had to do was drive.

Timothy S 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B 
Clasificación:
5.0

Service was excellent! He was very knowledgeable on all aspects of renting and showing me how to hook the trailer up. I recently put a vehicle harness on my vehicle to haul the trailer. He tested it and it worked fine. First time hauling a trailer. Worked perfect. No swaying what so ever.

DENNIS H 
Clasificación:
5.0

I always get great customer service from all the U-Haul representatives at the Sparta Hardware Inc store. We have rented a U-Haul from them many times in the past and most likely will do so again because of their customer service, helpful suggestions, willingness to do walk around inspections to ensure that the U-Haul equipment they rent out is in proper working conditions. One of the Best U-Haul rental locations I have ever rented from, U-Haul should give them bonuses.

Steve K 
Clasificación:
5.0

Nice and responsive

patrick f 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony B 
Clasificación:
5.0

They were open in Sunday and did an AMAZING job

Anthony B 
Clasificación:
3.0

Walk-through of the vehicle, including prior damages and fuel levels. Seemed to be in a hurry to get us out the door.

ALLAN H 
Clasificación:
5.0

Great and friendly service! Very helpful with all questions and made the accommodations we needed to get moved!

HEATHER Z 
Clasificación:
5.0

Would like to have a spare tire when traveling this kind of distance. We did not need one this time but I would not want to be stranded on the side of the road.

TJay L 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW S 
Clasificación:
4.0

El cliente no dejó un comentario.

TANIA A 
Clasificación:
5.0

Has used this location many times and the staff is always friendly and knowledgeable. It would be great if all locations were this good

jeff m 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B 
Clasificación:
4.0

Trailers not lined up well, had to find a spot for drop off

Andrew W 
Clasificación:
5.0

I really appreciate your flexibility on my rental terms. Had a planned event cancel and had to return trailer 4 days early and they were accommodating. So I'll definitely be renting from Sparta branch again.

Dustin N 
Clasificación:
4.0

El cliente no dejó un comentario.

kay e 
Clasificación:
5.0

Large trailers should have a tomque jack

DUANE T 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul L 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia R 
Clasificación:
4.0

The location itself more than met my standards and the guy who helped me was very helpful. However, uhaul made me drive the truck 30 miles back to the original pickup spot instead of letting me drop it off at the location in the city I moved to and I was charged for those 30 miles. Filed a claim and never heard back. Wild how a company that makes so much money will make a customer pay for the gas that they force you to use. Extremely unprofessional.

Jordan S 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH M 
Clasificación:
5.0

Picking up and dropping off the truck was great, the employee at Sparta Hardware was very knowledgeable and efficient. Unfortunately U-Haul's reservation system is horrible. I reserved a truck online for a different city and the next day I received a text stating that there were no trucks available and they changed my reservation to a location that was an hour away from where I reserved it and I was told that I would need to pay the extra mileage. After a few phone calls I was able to locate this truck which was still 25 miles away from my original location which meant an extra 50 miles charged to me. But yet when I went back online I was still able to reserve a truck at my original location even though there were none available. Bait and switch which is illegal but they somehow get away with it. Again Sparta Hardware where I picked up the truck was excellent but U-Haul 's reservation system and customer service is so bad that I will not rent from U-Haul ever again.

tony s 
Clasificación:
5.0

This location saved the day after two failed attempts on the UHaul app and online "help" line . Total joke that ended up costing me twice as much in milage. Lacrosse office also useless.

john A 
Clasificación:
5.0

The location and staff were very helpful and friendly. 4.5 stars. Uhaul in general, 1.5 stars. Trouble with pick up location, no dolly as requested. Overcharged.

Lori R 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynnette B 
Clasificación:
5.0

He was awesome

tony s 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r 
Clasificación:
5.0

El cliente no dejó un comentario.

scott m 
Clasificación:
5.0

Tires could have been in much better shape, but they worked

Jim P 
Clasificación:
5.0

The only thing that sucked was having to be switched to a different location and adding extra miles to my bill

Jesse S 
Clasificación:
5.0

Keep hiring cuties!!

Quinton R 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol N 
Clasificación:
5.0

Professional, quick, and courteous. Best uhaul experience ever!

Linda t 
Clasificación:
3.0

El cliente no dejó un comentario.

Rebecca F 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen p 
Clasificación:
5.0

Patiently dealt with the confusion of the equipment not matching the contract.

kim h 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni Y 
Clasificación:
5.0

Don't lie to them and quote a price and then double it when the customer is picking up equipment. Go over with the customer any changes that might occur in pricing ahead of time.

Christopher R 
Clasificación:
5.0

very nice and good service.

GIRISH P 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R 
Clasificación:
5.0

Very helpful

JESSICA W 
Clasificación:
5.0

Excellent service -- professional & polite! Thanks for "good job - well done"!

JOHN C 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry C 
Clasificación:
3.0

El cliente no dejó un comentario.

Ben V 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon T 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley J 
Clasificación:
5.0

Nothing this was the best uhaul experience I've ever had.

Joshua G 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K 
Clasificación:
5.0

Nothing. Very easy and efficient

JOHN H 
Clasificación:
5.0

Quick and easy check-in and good communication via the Uhaul website once the reservation made. Sure helps make moving in the winter a tiny bit easier. Will be using this location for another truck in a month.

Andrew N 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry C 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE M 
Clasificación:
5.0

Use this member regularly and have had nothing but great service!

michael r 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R 
Clasificación:
5.0

The inside of the cab was a little dirty. There was a children's gum type roll up dispenser still in there. A little piece of tree in the cup holder. And it looked like some spilt soda maybe. But overall a great experience. The guy that helped me when I came to get the uhaul and drop it off (same guy) was very nice and personable. Would recommend.

Dustin H 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K 
Clasificación:
3.0

It took a while to get my trailer. Store got very busy when I was getting paperwork for the trailer done.

Ronald T 
Clasificación:
4.0

El cliente no dejó un comentario.

Kerry K 
Clasificación:
3.0

We were accused of damaging the roof of tru k and we only went local from our driveway to a parking lot to m9ve daughter into apartment. No possible way we did this. We 9nly had it like 2 hours paid a lot of money only to be accused of damage we did not possibly do. I had taken insurance because I am a responsible adult but do not want to take responsibility for something we didn't do and they failed to see from previous renter

BRIAN E 
Clasificación:
5.0

El cliente no dejó un comentario.

Madonna C 
Clasificación:
5.0

Great experience!

John C 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary C 
Clasificación:
5.0

The people at Sparta Hardware were very helpful and easy to work with.

byron w 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary P 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane H 
Clasificación:
5.0

El cliente no dejó un comentario.

michael r 
Clasificación:
5.0

Not much to add. They were very accommodating.

MICHAEL H 
Clasificación:
4.0

I was asked about a dolly in the back in a dolly holder but there was no dolly when I rented the truck

Daryll J 
Clasificación:
3.0

I was charged for the utility dolly but didn’t use it

Bo B 
Clasificación:
5.0

El cliente no dejó un comentario.

byron w 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL J 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle J 
Clasificación:
4.0

El cliente no dejó un comentario.

MARNACH B 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane A 
Clasificación:
5.0

El cliente no dejó un comentario.

jeffrey l 
Clasificación:
4.0

El cliente no dejó un comentario.

Brad M 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario E 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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