I wasn't told place closed at 5pm, meaning I had no help leaving the truck. It made me very anxious and uncomfortable
JAITLYN G
Customer Reviews for Sparta Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
The guy went out with us to inspect the truck before we took it, which was nice. We took pictures of the truck return at night in the pouring rain. Hope you can see them. I know it's a wish, but a canopy over all the trucks would have been nice. Otherwise our move went well.
BRIAN BEmployees were helpful with the check in/out process and hookup of the equipment.
Mong-Shoua XGreat people to deal with, very professional and friendly.
SCOTT MThe person that helped us check out and start the return of the u-haul was awesome! I didn't catch his name, but he made the process easy to understand and was extremely kind. The person that took over when we were returning the u haul, was not so nice.
Marie NI am not happy that I had to drive 30 extra miles each way 60 miles in total to drop the trailer off. There was a uhaul place 5 miles fro where I was. I wasted gas and a hour of time not happy.
Milton PI knew nothing about renting a trailer but Sparta Hardware took care of everything for me from hooking the trailer up to my truck to unhooking it. All I had to do was drive.
Timothy SService was excellent! He was very knowledgeable on all aspects of renting and showing me how to hook the trailer up. I recently put a vehicle harness on my vehicle to haul the trailer. He tested it and it worked fine. First time hauling a trailer. Worked perfect. No swaying what so ever.
DENNIS HI always get great customer service from all the U-Haul representatives at the Sparta Hardware Inc store. We have rented a U-Haul from them many times in the past and most likely will do so again because of their customer service, helpful suggestions, willingness to do walk around inspections to ensure that the U-Haul equipment they rent out is in proper working conditions. One of the Best U-Haul rental locations I have ever rented from, U-Haul should give them bonuses.
Steve KNice and responsive
patrick fThey were open in Sunday and did an AMAZING job
Anthony BWalk-through of the vehicle, including prior damages and fuel levels. Seemed to be in a hurry to get us out the door.
ALLAN HGreat and friendly service! Very helpful with all questions and made the accommodations we needed to get moved!
HEATHER ZWould like to have a spare tire when traveling this kind of distance. We did not need one this time but I would not want to be stranded on the side of the road.
TJay LHas used this location many times and the staff is always friendly and knowledgeable. It would be great if all locations were this good
jeff mTrailers not lined up well, had to find a spot for drop off
Andrew WI really appreciate your flexibility on my rental terms. Had a planned event cancel and had to return trailer 4 days early and they were accommodating. So I'll definitely be renting from Sparta branch again.
Dustin NLarge trailers should have a tomque jack
DUANE TThe location itself more than met my standards and the guy who helped me was very helpful. However, uhaul made me drive the truck 30 miles back to the original pickup spot instead of letting me drop it off at the location in the city I moved to and I was charged for those 30 miles. Filed a claim and never heard back. Wild how a company that makes so much money will make a customer pay for the gas that they force you to use. Extremely unprofessional.
Jordan SPicking up and dropping off the truck was great, the employee at Sparta Hardware was very knowledgeable and efficient. Unfortunately U-Haul's reservation system is horrible. I reserved a truck online for a different city and the next day I received a text stating that there were no trucks available and they changed my reservation to a location that was an hour away from where I reserved it and I was told that I would need to pay the extra mileage. After a few phone calls I was able to locate this truck which was still 25 miles away from my original location which meant an extra 50 miles charged to me. But yet when I went back online I was still able to reserve a truck at my original location even though there were none available. Bait and switch which is illegal but they somehow get away with it. Again Sparta Hardware where I picked up the truck was excellent but U-Haul 's reservation system and customer service is so bad that I will not rent from U-Haul ever again.
tony sThis location saved the day after two failed attempts on the UHaul app and online "help" line . Total joke that ended up costing me twice as much in milage. Lacrosse office also useless.
john AThe location and staff were very helpful and friendly. 4.5 stars. Uhaul in general, 1.5 stars. Trouble with pick up location, no dolly as requested. Overcharged.
Lori RHe was awesome
tony sTires could have been in much better shape, but they worked
Jim PThe only thing that sucked was having to be switched to a different location and adding extra miles to my bill
Jesse SKeep hiring cuties!!
Quinton RProfessional, quick, and courteous. Best uhaul experience ever!
Linda tPatiently dealt with the confusion of the equipment not matching the contract.
kim hDon't lie to them and quote a price and then double it when the customer is picking up equipment. Go over with the customer any changes that might occur in pricing ahead of time.
Christopher Rvery nice and good service.
GIRISH PVery helpful
JESSICA WExcellent service -- professional & polite! Thanks for "good job - well done"!
JOHN CNothing this was the best uhaul experience I've ever had.
Joshua GNothing. Very easy and efficient
JOHN HQuick and easy check-in and good communication via the Uhaul website once the reservation made. Sure helps make moving in the winter a tiny bit easier. Will be using this location for another truck in a month.
Andrew NUse this member regularly and have had nothing but great service!
michael rThe inside of the cab was a little dirty. There was a children's gum type roll up dispenser still in there. A little piece of tree in the cup holder. And it looked like some spilt soda maybe. But overall a great experience. The guy that helped me when I came to get the uhaul and drop it off (same guy) was very nice and personable. Would recommend.
Dustin HIt took a while to get my trailer. Store got very busy when I was getting paperwork for the trailer done.
Ronald TWe were accused of damaging the roof of tru k and we only went local from our driveway to a parking lot to m9ve daughter into apartment. No possible way we did this. We 9nly had it like 2 hours paid a lot of money only to be accused of damage we did not possibly do. I had taken insurance because I am a responsible adult but do not want to take responsibility for something we didn't do and they failed to see from previous renter
BRIAN EGreat experience!
John CThe people at Sparta Hardware were very helpful and easy to work with.
byron wNot much to add. They were very accommodating.
MICHAEL HI was asked about a dolly in the back in a dolly holder but there was no dolly when I rented the truck
Daryll JI was charged for the utility dolly but didn’t use it
Bo B