Customer Reviews for Southside Marathon
(Distribuidor de U-Haul del vecindario)

1,492 comentarios

1293 S 11th St   Niles, MI 49120
(& Forth)

(269) 684-3206

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(269) 684-3206

1293 S 11th St
Niles, MI 49120
(& Forth)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

¡Gracias!

CRAIG L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan C. 
Clasificación:
5.0

I forgot to tell them that the transmission in the 15' box truck needs to be serviced. The engine was having a hard time changing gears. The rpm's would reach 3000 before the engine would automatically down shift.

DENISE BUSBY L. 
Clasificación:
3.0

Customer service was hard to work with. Price was not what I expected to high

Sadie E. 
Clasificación:
1.0

They gave my reservation of three weeks away to somebody else the evening before I was supposed to pick it up the following morning. Received the truck very late the same day. Had to pay the loading crew a lot of overtime pay to stay and load it.

Duane R. 
Clasificación:
5.0

El cliente no dejó un comentario.

phyllis E. 
Clasificación:
5.0

The employees were very helpful and kind.

Lucinda C. 
Clasificación:
5.0

Our experience was flawless. The location was clean, the pickup was very clean and we had no issues getting the truck, or returning it. My best u-haul experience ever. Gracias

RICHARDWAYNE G. 
Clasificación:
5.0

the service was excellent and the staff took care of us and every customer in a timely matter.i would use them again

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY M. 
Clasificación:
5.0

Pete is best guy , I love to deal with him !

GURMEET D. 
Clasificación:
5.0

El cliente no dejó un comentario.

douglas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob S. 
Clasificación:
3.0

Customer service was good., despite one person trying to run the Uhaul checkout / Check In and service station.

Joseph P. 
Clasificación:
5.0

Why do I waste my time filling things out on line. Just to redo when I get to the store.

Michael B. 
Clasificación:
3.0

We did the 24hr drop after hours, so no one to see to rate. We got lucky to find a spot to drop, very crowed and confusing.

Fredolena L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela H. 
Clasificación:
3.0

The cab of the truck was filthy and had been obviously smoked in. I requested and paid for an appliance dolly that was not in the truck. I asked the clerk and she told the owner that I needed an appliance dolly. He gave me a utility dolly instead. I managed, but I really needed an appliance dolly like I had ordered.

Bailey S. 
Clasificación:
5.0

Keep giving superior customer service!!

TODD E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua H. 
Clasificación:
5.0

Keep repeat customer data in your files, including preferences to make it a faster process.

SERGIO F. 
Clasificación:
5.0

Pete and Amy are the best to work with. Been working with them for four years and have never had a negative experience.

Jay A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew D. 
Clasificación:
5.0

Nothing. Great service.

GARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Casey C. 
Clasificación:
5.0

Awesome service! Thank you very much!

Daniel S. 
Clasificación:
4.0

Everything ok

Saul Z. 
Clasificación:
5.0

The employees were all very kind and helpful.

TIFFANY B. 
Clasificación:
5.0

Everyone at Southside was great. Have been using them for year not just for rental's but gas and tire work. They even offered to pump the gas for me to fill up the uhaul before i left their place. Very professional and nice to work with. Will rent from them again in the future.

Patty B. 
Clasificación:
4.0

Everything was perfect, thank you

Arthur C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David T. 
Clasificación:
5.0

Wonderful service

Daniel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randolph S. 
Clasificación:
5.0

Very quick service, friendly, answered all questions and UHaul trailer was in excellent condition. Would only go to Southside Marathon to rent a UHaul.

Chris V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
4.0

Very nice, respectful fast service.

Marge K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lucas H. 
Clasificación:
5.0

Positive experience. Pete's Southside Marathon was very helpful, and overall it was a great transaction. ¡Gracias!

Scott L. 
Clasificación:
4.0

The lady there told me I was completely paid up on the uhaul and now here I am iver a month later getting a bill...not very happy about being lied to about not owing anything else

Meredith B. 
Clasificación:
5.0

Nice People good to work with

CURTIS LEIGH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LONNIE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt H. 
Clasificación:
5.0

Excellent service and were very accommodating on short notice.

Pat D. 
Clasificación:
3.0

The man that hooked up the uhaul was condescending. I've rented uhaul trailers a couple of other times. This man spoke to me like I was an ignorant woman. He didn't take up the slack in the chain. I got 1/2 way to my location then had a car pull up along side of me beeping to get my attention. The chain was dragging on the ground causing sparks. I had to stop to check it out. I had to take the padlock off of the back door to use it to pick up the chain and secure it. That left the door unsecured while driving on a toll road until I could find a place to purchase another lock.

Margaret G. 
Clasificación:
3.0

nothing the personal very helpful and knowalgeabe

HARRY E. 
Clasificación:
5.0

They walked us throught everything to check before we left with the truck. We did notice a few scratches we pointed out to them and they marked them down so we were not reliable for them. Very kind and friendly.

Rebecca N. 
Clasificación:
3.0

El cliente no dejó un comentario.

ted H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rich G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell L. 
Clasificación:
2.0

Not over charge people debit card

APRIL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris Z. 
Clasificación:
5.0

Nothing allgood

Charlotte D. 
Clasificación:
5.0

Nothing you can do. Pete is very thorough in making sure customer understands the equipment.

JACOB W. 
Clasificación:
5.0

Excellent customer service

TAMI V. 
Clasificación:
5.0

very helpful staff friendly

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL V. 
Clasificación:
5.0

The customer service made the event much more pleasant than it could have been. The online checkin method was not working properly and requested a second form of ID verification, which on a Saturday and away from from was nearly impossible! The lady performing the rental was a rockstar! She definitely saved the day by setting me up with the proper service contract and making it almost the best I have every had renting a U-Haul. The only things that you could do is not have some ridiculous requests from a return customer who has an online profile on your systems.

DANNY C. 
Clasificación:
5.0

Great staff very helpful and friendly

ROBERT MICHAEL-G F. 
Clasificación:
1.0

I have used uhaul for years. I have never felt cheated until now. When we got the truck it had a quarter of a tank of gas. The paper work said so also. We took it back with a quarter of a tank and they said it was a eighth of a tank and marked that. I got charged another $58 because of a lie. I feel cheated.

ROBERT WAYNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

eugene H. 
Clasificación:
5.0

very pleasant and helpful.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID LAWRENCE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARVIN JAY C. 
Clasificación:
4.0

Overall the location was easy to access and had very friendly and knowledgeable staff. The truck was not in good shape. It smelled awful of burning coolant, the dashboard was loose, and the mirrors were stuck and couldn't adjust. The truck was fairly clean but overall awful experience driving.

Ryan M. 
Clasificación:
4.0

I won't do the check out through the app again. It took nearly an hour, but my return time wasn't increased so we were able to use only 3 hours of a 4 hour rental. The staff there could have done it much faster.

Laura H. 
Clasificación:
4.0

Nothing I can think of now, staff was friendly and helpful.

Joseph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina G. 
Clasificación:
5.0

Representative was so friendly, and very helpful. I would definitely recommend this location and business.

THOMAS MILES F. 
Clasificación:
5.0

Extraordinario servicio al cliente

ANTHONY W. 
Clasificación:
5.0

I think it is a little bit unfair to be ten minutes late in returning the truck and because of that, having to pay for an extra day on the truck and the insurance. We were unable to leave Chicago (our destination) earlier, because we were waiting for some movers to come and unload the truck. When we saw we couldn't make it by 8:00 pm, (it was 8:10 when we went past Southside Marathon and had been told ahead of time if we were not there at exact time that we would have the extra charge…so it's not that we weren't forewarned, we just couldn't do anything about it. Thus, we just drove it home and took it back the next morning. So, I think it would be far kinder of Uhaul to prorate late fees. Even if you charged for an extra half day it would have been better than nothing. That's my only negative about our whole experience. Cruise control would be nice but I'm sure from a liability standpoint you have chosen not to equip the trucks with that.

EILEEN LOUISE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL JOHN R. 
Clasificación:
5.0

Nothing, Amy (the customer service rep) did an outstanding job explaining everything to us. Pete(the owner of the station0 gave us an excellent intro to the truck and also insisted on adjusting the exterior mirrors for me while I sat in the drivers seat.

James Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

Everything was great

marilyn S. 
Clasificación:
5.0

Maybe give discounts to customers who use your rentals alot. Like me check my record. But most companies reward customers who use their services frequently

BARRY LYNN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONI LYNN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

shane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN CRAIG P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN CHRISTINE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK JACOB N. 
Clasificación:
1.0

I checked in online and we fought with the lady for 30 minutes because even though they were getting our truck ready and the keys with our truck number on them were sitting there, she kept telling us we didn't have a reservation. She tried to sign us up for a new reservation and wanted to charge our card again even though I had almost $70 on hold, eventually she just gave us a truck and we had to call our furniture store and beg them to stay open late to pick our new furniture up.

Arlando L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS MICHAEL R. 
Clasificación:
4.0

Very professional as always, and fast tooo!

Jessica T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES GLEN M. 
Clasificación:
5.0

Nothing that I can tell. I had a good experience with U-Haul.

LAWATHA LENAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard P. 
Clasificación:
1.0

Unkind

MICHAEL DONGSOO K. 
Clasificación:
5.0

Staff was so very kind. I was especially impressed wand thankful to the employee who came out while I was refueling the van before turning it in. He processed my van and sent me on my way. Gracias

Jonathan K. 
No se han enviado comentarios para esta ubicación.

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