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DON D.
Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
nothing
Lisa C.Very small. More repair service than uhaul.
KEITH K.Very nice people and very helpful
Theresa M.The woman I dealt with was very helpful and expedient. She got me taken care of and was able to get me the van a 1/2 day early so I could move things into my new house. It was very, very hot the next day, but by that time, I was finished. I was able to return the van early and have it available for the next customer. Extremely happy with their service. I'll rent from that specific UHaul dealer again, for sure!
Karen B.Get people that know what they're talking about. We were charged a ton of money and told false information about when the U-Haul was supposed to be taken back. We even double checked to make sure that we were correct in thinking that the truck had to be dropped off Saturday night for Sunday morning and the girl on the phone told us no it would be Sunday night for Monday morning and we called the next day and a different girl told us no it was supposed to be due Saturday night for Sunday morning so we got charged another day when she said we wouldn't be
kyle V.There were a couple things not marked. The side window was cracking. Also, it needed some service. I believe an oil change and a tire pressure sensor. Overall, I have zero complaints about the business. Staff was very friendly and everything went very smoothly.
David F.Once again, the staff was great! Very friendly and helpful.
Joy C.Fast, friendly helpful service.
Carlton G.Terrible customer service got charged twice didn't get my money back
teyneisha C.Nothing; the service was amazing and the people were so kind and efficient.
Jonathan G.Better coordination of trucks, Staff was overwhelmed by the number of trucks coming into the small location
Cam H.Very helpful and kind staff.
Rob C.Pete is a great guy and very kind and helpful.
Rob C.Just wish mileage was cheaper but other than that it was excellent
kathryn D.Very good for service
hung N.My husband rented a trailer and called them 15 minutes before it had to be returned. They charged him for another 23 hours when he only had it for another 3 or 4 hours. That ain't right
maryann S.These guys are the best. Process the contract promptly, make sure the hookup is flawless, and their equipment is always good. The UHaul dealer in Dowagiac is terrible and I would rather drive 3 times the distance to go to Pete's in Niles.
DAVID M.Didn't end up using the trailer. The gate was too small for what we were trying to use it for. The location itself was terrible. Potholes everywhere. The guy working there tried to sell us a toolbox that they got from a uhaul that they recovered from being stolen. The lady inside was talking about motor boating a girls boobs. Definitely a ratchet place.
Christopher L.Great help, good experience
Ginger K.Very grateful that this service is available and has been around for so many years. Thank you for being a business that can be trusted to deliver.
Jeffrey N.Make sure your technicians don't treat people like shit. Mike was an asshole who had me hit another u haul truck while directing me to park then proceeded to yell at me and call me all sorts of names. I will do everything in my power to make sure my company never uses u haul again
russell H.Pete always has people there to help and a good selection of equipment. I use U-Haul several times a year for my projects and Pete's is one of the best places I go to get the equipment.
James K.Great customer service
Nicole S.Keep up the good work
SERGIO F.I asked to get an extension on my time, and for just an hour I would have been charged almost as much because I didn't give that time originally. I think it is crazy to have $19.95 on the truck, and then charge me almost $80 after. I've been there multiple times, and will never use it again.
ravi S.Knowledgeable customer service very nice store
Troy T.I absolutely loved the man who owns this Marathon Station. He was the sweetest guy I've met in a while. He cared so much that I was safe in the vehicle. It was like having a grandpa watch out for me
Neve H.The staff were incredibly friendly and helpful, and the truck was in great condition.
Gretchen A.No improvement is necessary
Brad C.Nothing really everything was explained well thank you I will you your service again
BRENDA S.I told the girl I have a bad back she just gave me a blank stare then got it and asked if I needed help unhooking the 200lb hitch??? After paying over $300 for this I shouldn't have to touch anything the guy who eventually came out was very helpful the girl looked like someone just shot her dog.
KEN R.Great service. Easy check in and check out. Highly recommended. Will rent a Uhaul from them again, when needed.
carl K.My service was great and th vehicle ran great but I am very confused and upset by the lack of information on my cost. my original reservation was 238.00 after tax, fee, and insurance. when i picke it up i was told id get a 60.00 credit off if i returned it to a city further from my destination. i did so, [payed 50.00 in gas] and Pete, the nice old man at the station, took my printed recipet and never gave it back. i was charged full price to my debt card, and never was reduced by 60.00 nor do i have a reciecpt. the pdf you maled me shows my payment was 0.00
Brian S.Nothing..people were pleasant and knowledgeable
Michael G.Very friendly service. Quick and effortless transaction.
JOHN Y.Nothing it was a great experience... The Truck ran great nice and smooth. No problems. It did it's job. Great on gas too.
SCOTT H.It wasn't the closest location but I would come back when I need one again.
Alice H.It's also a service center but the staff are friendly enough
Amanda B.Everything went well No complaints at all
Rodney B.Great and friendly location, Pete's Southside marathon been going to him for years and he still can out work this generation Great guy peace and love amen.
ALLEN S.Very nice employees! So helpful
Connie P.Had to wait much too long for a simple straight forward short-term rental.
PAUL Z.Very easy and quick return with no problems.
Donald W.