Everything went smooth. Equipment pricing was reasonable. Whole service was just what I needed.
Andrew W
Customer Reviews for Southern Glory
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was fine, but someone up the chain rented the van that we had previously rented, and it didn't get back for our rental date. We got a small moving van, but what we wanted the personal van for was to deliver flowers. They sloshed all over the place while we were delivering them because of the rough ride of the small moving van. Had we gotten the van we rented online, none of this would have been a problem and our flowers would have gotten to their destination in a much better condition. The local U-Haul dealer did nothing wrong, and was very friendly and helpful, but we're seriously considering what we will be doing next year.
Katherine Rdropped off after hours, called just to make sure all was good, received friendly confirmation, quick and efficient
Gary KKeep up same fine service.
Janice LJosh (your agent in Jena) knows the whole story and has sought to be helpful. Please call him. He has been super to deal with.
Grady WNot commenting
Dorothy WWe had a lot of trouble getting the back of my drivers license to load, it took quite a while, and we finally had to go outside. If you could make the clarity of the photo app work better, that would be great.
Natalie BVery nice people! Will use them again !
Stephanie WTook an hour and half to get truck and dolly reserved online. No cell service and WiFi was terrible.
Rhonda NThe guy in Jena was awesome he helped with everything I needed
Joseph TPLEASE get an actual app or provide local contact numbers or free public Wifi at the location. Twice I tried to rent a truck and had major difficulties both time. The first time I had to walk away from the truck I could see but couldn't rent as the manager did not set it up for mobile pickup. Had to cancel my movers and try again two weeks later. I chose a different location for truck pick up and had a little better experience. The second location gave me a cell phone which I was able to call and get help for me as well as a fellow renter also having difficulty. Cell service was poor in the area which made renting by mobile phone quite a chore!!! Or be open on Saturday mornings when many people are trying to pick up a truck.
Jaclyn NGreat service, great place to use with friendly people and easy access
GARY SI was directed to this location by the another UHaul store which had called ahead to confirm my appointment. I arrived ahead of my appointment time (during posted business hours) to find the store closed. Various pieces of equipment were strewn haphazardly throughout the parking lot. The truck I was renting had not been locked and they key was easily accessible to anyone who may have happened to walk up. The truck had also not been cleaned (garbage in the cabin, dirt throughout the cargo area) and the equipment I had payed and signed for was nowhere to be found. I wound up having to visit another UHaul location and signing another contract to receive the equipment that should have been included with the truck I picked up in Jena.
Rhonda FMr and Mrs Spears went above beyond to assist me. Your main office as well as your Alexandra Louisiana branch were horrible. I would not recommend your call center nor Bre to a dead person.
Deann C