Customer Reviews for South Cobb Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy like Sunday morning. Truck was there clean, and ready, staff was knowledgeable and helpful, service at this location was great!

Rating:

2.0

Appears all my belongings suffered from rain/other weather issues. I was emailed prior about some weather damage & the facility having to replace the roof..looks like I also will have to replace things that were damaged while stored at your facility.

Rating:

3.0

The people were nice, the truck drove like it was something wrong with it and I got charged an extra $43 and I have yet to receive a receipt to find out what the additional charge was for. The rental process was easy so I would refer someone again but as far as the pricing unless I know what I am being charged for then I feel as if I have been over charged.

Rating:

2.0

Overcharged on invoice. I would never return to this location.

Rating:

1.0

I was overcharged for my rental. I had it for 4 days to the tune of 400 dollars so their advertising prices are in correct. I ordered equipment with my rental that wasn't on the truck. Customer service kept placing me on hold and hung up everytime. Not one tried to call me back instead I had to go through the waiting process all over again. I paid for moving help which were good and prompt but I lost over a hour of my paid time because of the equipment not being available. I was sent to two different locations which neither had the equipment as well. Not to mention I was scheduled to pick up the truck at 8am and didn't get it until 930am. The individual at the location was rude and Uhaul offered no help in this matter. I was told that I would be refunded but was still charged for items I never received. I will go elsewhere next time. It was a horrible experience.

Rating:

5.0

It was affordable and the office manager was great.

Rating:

2.0

All items we ordered were not available when we picked up the truck

Rating:

5.0

FRIDA WAS VERY NICE TO ATTEND US EVEN WE GOT LATE AND ALSO TO RESOLVE THE CANCELATION WE TOUGHT IT WAS WITH AIR CONDITIONING THE STORAGE HAVE SOME BUGS

Rating:

5.0

Convenient, great attitude, easy access

Rating:

5.0

Be there when I get there turn it in

Rating:

5.0

Completely satisfied

Rating:

4.0

For U-Haul associates to do their jobs and take accountability so their customers are not made to look like fools with "piss-poor customer service."

Rating:

5.0

Everything was great. Brakes on truck were not good.

Rating:

5.0

The staff at this location is always pleasant and helpful. If in need of a storage again I will go no where else but here.

Rating:

5.0

The customer service representatives help me out a whole lot she the real mvp. Please look into her name and address my number is 470-433-1081. Thank you Uhaul for helping me

Rating:

5.0

I don’t have any comments for improvement on the customer service or the vehicle rented…..everything was Perfect!!!! The store rep had a great sense of humor, knowledgeable and informative. Check-in and Check-out experience was flawless. Highly recommend this location. The online photos (driver’s license front and back) wouldn’t load so your IT team need to fix. My connectivity was great and I attempted to upload the photos via several browsers.

Rating:

2.0

The whole process was dreadful. I wasn’t able to get my rental at the scheduled time because someone hadn’t returned the truck I was meant to use. I didn’t receive any notice of this and only found out after waiting to talk to customer service for over an hour. 3 hours after my original scheduled time, I finally got to use a different truck at this location which wasn’t my original one and was a little more out of my way. Horrible experience, can’t say I’ll be using again.

Rating:

1.0

I was over charged.

Rating:

3.0

The moving van was not clean. The inside was dirty and sticky. I did make notes and sent.

Rating:

3.0

The uhaul customer service phone rep was very helpful and saved the day. The online check in and out was difficult. If your phone settings are not favorable you will have difficulty

Rating:

1.0

No personnel on site when I dropped off. Waited for 10 minutes and then had to call. Left the trailer without anyone or any assitance. There is almost NO room to manuver a trailer on site!

Rating:

5.0

Very Nasty , Had Rodents and Will Not Tell U .Always Over Charging and Just Very Unprofessional and Money Hungry .

Rating:

1.0

Office attendant wasn’t there . Gave me the wrong truck when I reserved a 10 ft truck . Called and made sure they had the right size truck and got there and they only had a 15ft truck and charged me more . Horrible experience overall

Rating:

5.0

Very nice lady who helped me.

Rating:

5.0

The manager was very helpful dealing with a pickup change. She was professional and courteous and made sure our move would not be interrupted due to the pick up change, quality if equipment or service. I would highly recommend this location, specifically because of the quality of service received from management.

Rating:

5.0

Excellent Customer Service

Rating:

1.0

They tell you one price when you get the rental and when you return the rental they add on more money

Rating:

1.0

I got charged 2 rental periods for a truck I picked up midday and returned same day. It’s extortion!

Rating:

5.0

Freda Is Very Kind And Respectful .A Loyal Professional Lady. I Will Recommend Others Here.Will Return Again If Need To,The Best Easily Place To Rent From.Sharon Gomez!! Thanks Freda!! You're The Best!!

Rating:

5.0

Excellent customer service, she was very personable and professional!

Rating:

5.0

My original reservation was for a different location with and after hours pickup. When I got there at 630 am my account told me I would have to come back at 900am when they opened. Upon calling customer service I was told that the truck I had reserved wasn't even available reason being any number of things could have happened, such as since I reserved it online someone might have been given the truck who happened to walk into the store??? I was eventually able to secure the truck at the South Cobb store albeit without an appliance dolly that I had reserved with my original order that made moving dryer and washer considerably more challenging. This was my first bad experience with u haul, hopefully my last as it made the move much more stressful than it needed to be. I will say that the many people I talked to thru out the confusion were very polite and apologetic.

Rating:

1.0

I need my money back

Rating:

5.0

I had no issues. When I needed to change my move in date, the staff was very accommodating.

Rating:

4.0

Just dropped truck off. Office was closed.

Rating:

5.0

Customer service was excellent and it was very hassle free to make my reservation and even easier when I did my pickup!!!

Rating:

3.0

I was very pleased with the quick service and really appreciate the customer service.. Very professional and well managed. The best in all my years. Thanks Uhaul

Rating:

1.0

Location closed during my reservation time, I had to go somewhere else

Rating:

4.0

Easy to access, friendly and helpful staff. Not gated and interior doors flimsy. Interior lightening non existent. Great rates.

Rating:

1.0

This location is running a scam. They give you a contract showing full tank of gas. When you get in the truck it will be half a tank. I returned the truck full and they are trying to charge me for showing up with half a tank. They were supposed to be open until 5 PM and when I showed up at 3 PM they were closed. There was someone sitting in the office and they just ignored me.

Rating:

2.0

Check in she was amazing. Check out a new woman told me we had a balance of $99. On Dec 3rd. For the month of December. I told her I was not paying that much for 3 days. Returned lock and key

Rating:

4.0

The agent was very professional and courteous. I was pleasantly surprised when she followed up my order with a progress call. She provided great customer care.

Rating:

3.0

My furniture was all moldy microwave didn't work after getting it out. Moisture must have gotten to it

Rating:

1.0

Rats chew up and urinated all over my personal clothes and beds.

Rating:

1.0

It was spilled finger nail polish in the back that got all over my furniture..I have photos to confirm....can someone please give me a call at 6783682136..Thomas Wright

Rating:

5.0

Yes I would recommend this site to a friend again because it had excellent customer service and it was a reasonable price and experience

Rating:

1.0

Vehicles are not inspected properly!

Rating:

5.0

Renita was the best, would highly recommend. She was very friendly, was very quick and efficient. This is one employee that should definitely be taken care of, just as she does the customers that walk through the door.

Rating:

5.0

The representative at the facility was professional, courteous, and helpful throughout the entire process

Rating:

3.0

My pick up location changed twice and ended up 13 miles away.

Rating:

3.0

The staff person was 15 minutes late opening the location. I had a 9:00 scheduled pick up time and I had people waiting on me to get back with the truck to get started moving. Her late arrival delayed my start time. Also I had rented 12 furniture blankets with the truck rental which I was depending on and didn't know until I got to the location that they only had 2. According to her, her inventory stated that she didn't have the blankets, so per her, this was an error on the part of Uhaul for allowing me to reserve the blankets for rental online. It was a very frustrating start to a very busy and important day.

Rating:

1.0

The haul had things still in it and seemed as if it was not cleaned. There was oil in the bottom of the truck bed. This could have ruined my things. This was not a good experience at all. I wish that I could have gotten a major discount because of how terrible this u-haul was.

Rating:

5.0

Renita assisted med and was great. Kindness and pleasant service goes a long way!

Rating:

4.0

best experience ever was very happy with everything

Rating:

1.0

Made Reservation 2 weeks in advance. Moving to another state. Arrived on time. NO carport for my vehicle. Representative had to find one at another location way out of the way. This delayed my movers and I missed there arrival, and my flight that evening. THIS WAS THE MOST STRESSFUL AND COSTLY MOVE EVER!!!!!!!!!! Will not EVER use UHAUL Again!

Rating:

5.0

I received the customer service from this store and it made my move so much easier. Thank you!

Rating:

5.0

Good experience. Truck was a little dated but it was clean and the process went well. Would definitely recommend this location to pick up a Uhaul

Rating:

5.0

Nothing

Rating:

5.0

Renita customer service was amazing!

Rating:

5.0

The vist was pleasant thank you

Rating:

5.0

We dropped off after hours and did not talk to anyone but my receipt was emailed to me early the next morning. Their lot was easy to pull into and the drop box was clearly marked.

Rating:

5.0

Renita was exceptionally pleasant as well as professional. Her unique customer service was above the norm. :<)

Rating:

3.0

We had to extend our use of the truck due to unforeseen circumstances. When we dropped off the truck we left a note on a copy of our invoice asking the location to call us to discuss an overcharge at the pickup time. Not only did they not call, they charged us a $28.00 "coverage" charge that was never mentioned.

Rating:

5.0

You all saved us because we had reserved a truck thru Budget and when we got there they didnt have a truck for us anywhere in the Atlanta area. I will NEVER use Budget again and will always use U Haul for my rentals! THANK YOU SO MUCH.

Rating:

3.0

The service was exceptional

Rating:

5.0

The woman who processed the paperwork was great! Shevwss professional and fun to deal with

Rating:

4.0

Although not the biggest selection, the staff were very nice, and helpful. The truck was not in the best shape, but that comes with the number of miles on it. I don't think the location had any control over that.

Rating:

2.0

Im upset that uhaul inside truck has no light also i cant see light on mph light not wirkingcwe cant drive night had return 24 hours so im not happy with truck honest with you its kinda not cool i spend for bon working light

Rating:

5.0

Fantastic customer service. Renetta was super nice, helpful and informative. Made the stressful experience of moving easier to bear. Keep up the good work!!

Rating:

3.0

Excellent customer service at South Cobb Storage while renting the truck!!! I don't want to EVER move again...lol, but if I did I would definitely rent from this location again just because of the excellent service.

Rating:

3.0

No one there to help with unhooking and moving the trailer to parking location.

Rating:

5.0

Service was perfect. Friendly customer service

Rating:

5.0

The lady who help me at the counter was super friendly and very professional.

Rating:

5.0

excellent

Rating:

5.0

Renita the Manager at South Cobb Storage provided gracious and very helpful assistance to both me and my son! Thank you again Renita! Best regards, Rada .

Rating:

3.0

Renita, the store manager, informed me that I would need to be present to sign documents to rent the storage space I reserved on-line. However, as I live in Maryland I could not.

Rating:

5.0

The employee was very helpful and made the process very easy!!!

Rating:

3.0

GREAT CUSTOMER SERVICE BUT STORAGE AREA IS SMALLER THAN OTHER FACILITIES AND NOT UPDATED ON INSIDE OF UNITS.