Customer Reviews for South Cobb Storage
(Distribuidor de U-Haul del vecindario)

162 comentarios

5152 Austell Rd   Austell, GA 30106

(770) 941-6417

Horarios de la ubicación

  • Lun.- vie.: 10 a. m. - 3:30 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/23/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(770) 941-6417

5152 Austell Rd
Austell, GA 30106

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 10 a. m. - 3:30 p. m.
  • Sáb.: 10 a. m. - 1 p. m.
  • Dom.: cerrado
Horario especial
  • 5/23/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Be there when I get there turn it in

Morris G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ivan C. 
Clasificación:
5.0

Completely satisfied

trarrick o.  |  Overall Experience 
Clasificación:
4.0

For U-Haul associates to do their jobs and take accountability so their customers are not made to look like fools with "piss-poor customer service."

James J. 
Clasificación:
5.0

Everything was great. Brakes on truck were not good.

francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony S. 
Clasificación:
5.0

The staff at this location is always pleasant and helpful. If in need of a storage again I will go no where else but here.

Nadean R.  |  Overall Experience 
Clasificación:
5.0

The customer service representatives help me out a whole lot she the real mvp. Please look into her name and address my number is 470-433-1081. Thank you Uhaul for helping me

Orlanda W. 
Clasificación:
5.0

I don't have any comments for improvement on the customer service or the vehicle rented…..everything was Perfect!!!! The store rep had a great sense of humor, knowledgeable and informative. Check-in and Check-out experience was flawless. Highly recommend this location. The online photos (driver's license front and back) wouldn't load so your IT team need to fix. My connectivity was great and I attempted to upload the photos via several browsers.

Anthony H. 
Clasificación:
3.0

El cliente no dejó un comentario.

LaShawn C. 
Clasificación:
2.0

The whole process was dreadful. I wasn't able to get my rental at the scheduled time because someone hadn't returned the truck I was meant to use. I didn't receive any notice of this and only found out after waiting to talk to customer service for over an hour. 3 hours after my original scheduled time, I finally got to use a different truck at this location which wasn't my original one and was a little more out of my way. Horrible experience, can't say I'll be using again.

Peyton C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latrice D. 
Clasificación:
1.0

I was over charged.

Yolanda B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Takesha E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kameisha H. 
Clasificación:
3.0

The moving van was not clean. The inside was dirty and sticky. I did make notes and sent.

Viki C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cabreciunna H. 
Clasificación:
3.0

The uhaul customer service phone rep was very helpful and saved the day. The online check in and out was difficult. If your phone settings are not favorable you will have difficulty

Calandria O. 
Clasificación:
1.0

No personnel on site when I dropped off. Waited for 10 minutes and then had to call. Left the trailer without anyone or any assitance. There is almost NO room to manuver a trailer on site!

Steve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

Very Nasty , Had Rodents and Will Not Tell U .Always Over Charging and Just Very Unprofessional and Money Hungry .

Janiah A.  |  Overall Experience 
Clasificación:
1.0

Office attendant wasn't there . Gave me the wrong truck when I reserved a 10 ft truck . Called and made sure they had the right size truck and got there and they only had a 15ft truck and charged me more . Horrible experience overall

Zakiya J. 
Clasificación:
5.0

Very nice lady who helped me.

Tom R. 
Clasificación:
5.0

The manager was very helpful dealing with a pickup change. She was professional and courteous and made sure our move would not be interrupted due to the pick up change, quality if equipment or service. I would highly recommend this location, specifically because of the quality of service received from management.

Christopher T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Temitayo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel M. 
Clasificación:
5.0

Excelente servicio al cliente

Eddie F. 
Clasificación:
1.0

They tell you one price when you get the rental and when you return the rental they add on more money

Rod S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASITY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHASITY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Teressa P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ala A. 
Clasificación:
1.0

I got charged 2 rental periods for a truck I picked up midday and returned same day. It's extortion!

Estee A. 
Clasificación:
5.0

Freda Is Very Kind And Respectful .A Loyal Professional Lady. I Will Recommend Others Here.Will Return Again If Need To,The Best Easily Place To Rent From.Sharon Gomez!! Thanks Freda!! You're The Best!!

Sharon G. 
Clasificación:
5.0

Excellent customer service, she was very personable and professional!

COREY D. | Reservación
Clasificación:
5.0

My original reservation was for a different location with and after hours pickup. When I got there at 630 am my account told me I would have to come back at 900am when they opened. Upon calling customer service I was told that the truck I had reserved wasn't even available reason being any number of things could have happened, such as since I reserved it online someone might have been given the truck who happened to walk into the store??? I was eventually able to secure the truck at the South Cobb store albeit without an appliance dolly that I had reserved with my original order that made moving dryer and washer considerably more challenging. This was my first bad experience with u haul, hopefully my last as it made the move much more stressful than it needed to be. I will say that the many people I talked to thru out the confusion were very polite and apologetic.

Mark M. 
Clasificación:
1.0

I need my money back

Portia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

I had no issues. When I needed to change my move in date, the staff was very accommodating.

SONIA H. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

Kelvin R. 
Clasificación:
4.0

Just dropped truck off. Office was closed.

Darryl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia J. 
Clasificación:
5.0

Customer service was excellent and it was very hassle free to make my reservation and even easier when I did my pickup!!!

Tyrone J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
3.0

I was very pleased with the quick service and really appreciate the customer service.. Very professional and well managed. The best in all my years. Thanks Uhaul

Azania L. 
Clasificación:
1.0

Location closed during my reservation time, I had to go somewhere else

timothy C. | Reservación
Clasificación:
4.0

Easy to access, friendly and helpful staff. Not gated and interior doors flimsy. Interior lightening non existent. Great rates.

Joseph N.  |  Overall Experience 
Clasificación:
1.0

This location is running a scam. They give you a contract showing full tank of gas. When you get in the truck it will be half a tank. I returned the truck full and they are trying to charge me for showing up with half a tank. They were supposed to be open until 5 PM and when I showed up at 3 PM they were closed. There was someone sitting in the office and they just ignored me.

Justin G. 
Clasificación:
2.0

Check in she was amazing. Check out a new woman told me we had a balance of $99. On Dec 3rd. For the month of December. I told her I was not paying that much for 3 days. Returned lock and key

Megan S.  |  Overall Experience 
Clasificación:
4.0

The agent was very professional and courteous. I was pleasantly surprised when she followed up my order with a progress call. She provided great customer care.

Isaac V. 
Clasificación:
3.0

My furniture was all moldy microwave didn't work after getting it out. Moisture must have gotten to it

CATHY V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elmer B. 
Clasificación:
1.0

Rats chew up and urinated all over my personal clothes and beds.

DEMOUR G.  |  Overall Experience 
Clasificación:
1.0

It was spilled finger nail polish in the back that got all over my furniture..I have photos to confirm....can someone please give me a call at 6783682136..Thomas Wright

Thomas W. 
Clasificación:
5.0

Yes I would recommend this site to a friend again because it had excellent customer service and it was a reasonable price and experience

KIM B. 
Clasificación:
1.0

Vehicles are not inspected properly!

Dominique S. 
Clasificación:
5.0

Renita was the best, would highly recommend. She was very friendly, was very quick and efficient. This is one employee that should definitely be taken care of, just as she does the customers that walk through the door.

MARC T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
5.0

The representative at the facility was professional, courteous, and helpful throughout the entire process

OTIS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERICA D. 
Clasificación:
3.0

My pick up location changed twice and ended up 13 miles away.

Robert B. 
Clasificación:
3.0

The staff person was 15 minutes late opening the location. I had a 9:00 scheduled pick up time and I had people waiting on me to get back with the truck to get started moving. Her late arrival delayed my start time. Also I had rented 12 furniture blankets with the truck rental which I was depending on and didn't know until I got to the location that they only had 2. According to her, her inventory stated that she didn't have the blankets, so per her, this was an error on the part of Uhaul for allowing me to reserve the blankets for rental online. It was a very frustrating start to a very busy and important day.

Judy C. 
Clasificación:
1.0

The haul had things still in it and seemed as if it was not cleaned. There was oil in the bottom of the truck bed. This could have ruined my things. This was not a good experience at all. I wish that I could have gotten a major discount because of how terrible this u-haul was.

Nathan W. 
Clasificación:
5.0

Renita assisted med and was great. Kindness and pleasant service goes a long way!

catrice C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
4.0

best experience ever was very happy with everything

Mark H. 
Clasificación:
1.0

Made Reservation 2 weeks in advance. Moving to another state. Arrived on time. NO carport for my vehicle. Representative had to find one at another location way out of the way. This delayed my movers and I missed there arrival, and my flight that evening. THIS WAS THE MOST STRESSFUL AND COSTLY MOVE EVER!!!!!!!!!! Will not EVER use UHAUL Again!

Carmen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

bruno O. 
Clasificación:
5.0

I received the customer service from this store and it made my move so much easier. ¡Gracias!

NAASHARA B. 
Clasificación:
5.0

Good experience. Truck was a little dated but it was clean and the process went well. Would definitely recommend this location to pick up a Uhaul

Justin H. 
Clasificación:
5.0

Nada

OTIS K. 
Clasificación:
5.0

Renita customer service was amazing!

ZANITHE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald N. 
Clasificación:
5.0

The vist was pleasant thank you

KENNETH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE C. 
Clasificación:
5.0

We dropped off after hours and did not talk to anyone but my receipt was emailed to me early the next morning. Their lot was easy to pull into and the drop box was clearly marked.

Nancy D. 
Clasificación:
5.0

Renita was exceptionally pleasant as well as professional. Her unique customer service was above the norm. :<)

Greogry C. 
Clasificación:
3.0

We had to extend our use of the truck due to unforeseen circumstances. When we dropped off the truck we left a note on a copy of our invoice asking the location to call us to discuss an overcharge at the pickup time. Not only did they not call, they charged us a $28.00 "coverage" charge that was never mentioned.

JAMES A. 
Clasificación:
5.0

You all saved us because we had reserved a truck thru Budget and when we got there they didnt have a truck for us anywhere in the Atlanta area. I will NEVER use Budget again and will always use U Haul for my rentals! THANK YOU SO MUCH.

Lori J. 
Clasificación:
3.0

The service was exceptional

TIFFANY H.  |  First Impressions 
Clasificación:
5.0

The woman who processed the paperwork was great! Shevwss professional and fun to deal with

John P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terone D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

HUBERT T. 
Clasificación:
4.0

Although not the biggest selection, the staff were very nice, and helpful. The truck was not in the best shape, but that comes with the number of miles on it. I don't think the location had any control over that.

David B. 
Clasificación:
2.0

Im upset that uhaul inside truck has no light also i cant see light on mph light not wirkingcwe cant drive night had return 24 hours so im not happy with truck honest with you its kinda not cool i spend for bon working light

TIMOTHY T. 
Clasificación:
5.0

Fantastic customer service. Renetta was super nice, helpful and informative. Made the stressful experience of moving easier to bear. Keep up the good work!!

DARLENE A. 
Clasificación:
3.0

Excellent customer service at South Cobb Storage while renting the truck!!! I don't want to EVER move again...lol, but if I did I would definitely rent from this location again just because of the excellent service.

Katherine L. 
Clasificación:
3.0

No one there to help with unhooking and moving the trailer to parking location.

richard H. 
Clasificación:
5.0

Service was perfect. Friendly customer service

Gradisha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMOBOLADE A. 
Clasificación:
5.0

The lady who help me at the counter was super friendly and very professional.

Jamie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DREAMIA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEANNETTE V. 
Clasificación:
5.0

They were awesome. The woman who worked there treated me as if we were best friends. I would certainly use them again and recommend them to anyone. Excellent business.

Melissa J. 
Clasificación:
3.0

El cliente no dejó un comentario.

somto O. 
Clasificación:
5.0

she was very nice and friendly, very smooth transaction. ¡Gracias!

ANDREY N. 
Clasificación:
3.0

El cliente no dejó un comentario.

GLENN H. 
Clasificación:
5.0

Nothing. Experience was awesome.

LaQuatta W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA W. 
Clasificación:
5.0

It would be hard to improve on how GREAT Anita is. She provided excellent customer service and kindness. Those are rare qualities these day.

Shannon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vanessa S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALEXANDER M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lamar O. 
Clasificación:
5.0

excellent

Privacy R.  |  First Impressions 
Clasificación:
5.0

Renita the Manager at South Cobb Storage provided gracious and very helpful assistance to both me and my son! Thank you again Renita! Best regards, Rada .

Privacy R.  |  First Impressions 
Clasificación:
3.0

Renita, the store manager, informed me that I would need to be present to sign documents to rent the storage space I reserved on-line. However, as I live in Maryland I could not.

Privacy R.  |  First Impressions 
Clasificación:
5.0

The employee was very helpful and made the process very easy!!!

Privacy R.  |  First Impressions 
Clasificación:
3.0

GREAT CUSTOMER SERVICE BUT STORAGE AREA IS SMALLER THAN OTHER FACILITIES AND NOT UPDATED ON INSIDE OF UNITS.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Did not check in, but got a reminder call today. ¡Gracias!

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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