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Robert L
Customer Reviews for Soundworx
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Same as above
THEODORE HExcellent
Agundino LOutstanding service from the team at Soundworx!
Bradley CEquipment was ready with very short notice from me. The staff were friendly and efficient. I would rent again. Thank you
Robert DClean that location smell is overwhelming
Khalil WLove her customer service…was very nice and friendly
Shadeikquia HThe location was great! The website-to-location communication not so much. I had a confirmed appointment and arrived at the correct time but the location had not received any of my info when I arrived. They were able to set me up with almost the same equipment and I was able to do the job I needed BUT the communication from the website to the locations seems to be lagging from my previous experiences were it seemed instantaneous.
brett sThe process was very quick and easy. The attendant even hooked the trailer to my car. Very easy.
Thomas MNo issues.
Jim RFriendly and quick with check in. Would definitely recommend
Marlene MMy experience was excellent
richard bVery helpful front desk. Went above and beyond to make sure we got our cell phone that we left in truck.
amy TMy u-haul dealer was rude, they charged me things I didn't ask for and the building was messy and had dogs everywhere. I was treated poorly
Demeatric BBetter internet service took 30 minutes to just do the paper work that was preordered.
KEITH WGreat friendly people with outstanding serveries.
Scott DI do not know what else you could do to improve the service. Ten out of ten stars. Job well done guys.
Ronald MPlace is small and cramped. There was another Uhaul center down the road. I should have used that one
Zachary CFriendly and fast.
Bert BNothing, fast friendly service was great!
Christopher BVery nice and respectful owners
CLINTON AAwesome!
Helen VLocation was fine. Vehicle was great. However, I was overcharged on my miles driven by almost 50%. I double-checked my exact route with Google maps and it totalled 34.1 miles (we'll call it 35). However, I was charged for 66 miles. Not a huge deal, I'm not even going to dispute it being that this was local, but did cost me $17+ in extra charges. I'm also not saying they did this on purpose, but I'm guessing the initial mileage they had was wrong, and I did not double-check their recorded mileage at pickup. (my bad not checking it at pickup, which is why I'm not officially disputing it).
Nick Pfriendly, and fast service, I even got upgraded. I had asked for a pickup and was unavailable so had to do a flatbed. When I got there, a pickup was sitting in the parking lot and I was able to get my first choice.
Carolyn GVery friendly and helpful people at my drop off location. It was so easy to drop off too! All I had to do was drive to them, hand them the keys and that was it! No hassle, no waiting for someone, just drop and go. Very easy and quick.
jeremiah sBest pick up site I’ve been to so far, great environment and people! Highly recommend!!
Jeffrie FWe rented a 26 foot truck and when we arrived they only had a 20 foot truck . We reserved the 26 foot specially because we were moving an entire home . There were no other 26 foot trucks available. This ended up causing us to spend much more on our movers because we had to take 2 trips instead of one . Not happy
Erika DEasy drop off
DEBORAH BThey were very helpful and friendly .
JACQUELINE PDoing business with U Haul is very difficult. Very frustrating. I went to three (3) locations (miles apart) prior to this one, but NO ONE was on site to talk to. No one answers phone either. U Haul would be better served if it did not allow EVERY "fly by night" businessman to rent their equipment. However at this location, Michelle was extrmemly helpful in making sure I got the truck I needed. She made several phone calls to ascertain information for me. I really appreciate her customer service.
James CExcellent service
Oleg BParking at times was difficult, but service was wonderful.
mary cNice and accommodating folks. Will rent from this location again.
Craig She drop off was a bit sketchy, dogs and kids roaming about, smelled bad inside, no receipt available/provided, no truck checkout, all they did was take my key, I filled the tank but they did not verify, I hope it was legit...
harold kMichele was wonderful to deal with. The entire experience was top-notch. Would not change anything. Business is run extremely well.
Randall WNothing everything was good
bruce mFix your fucking app and the scheduling/planning. I shouldn’t be standing in one location at my scheduled appointment time about to speak to a representative and get a text message saying my reservation got moved to a different location 20 miles away.
CHARLES FThis type of trailer is heavy and should include a jack of some sort for us old weak people to be able to handle it. Otherwise good experience and the locations people were very helpful.
Dennis WThe truck was very hard to get started..
Lakishia MVery willing to allow us to extend our time needed. Wonderful customer service. Headlight out.
William CEverything went smoothly due to short notice. I’d definitely rent from them again in the future!!
Tim SNumber of days for this kind of trip should be more than 5 days.
Mahmoud FSoundworx was great!! They accommodated my reservations when the first location, DA Shop Automotive Paint and Body could not access the guaranteed trailer size because it was blocked in by body shop vehicles. DA Shop is a very poor location. Potholed dirt road to get back to it and could not provided the promised equipment. This location should be removed and the U-Haul license pulled.
Scott SFriendly staff and excellent service!
Sam CCustomer service was very friendly
Lavern WThe guy where we dropped the trailer off—highway 411at the Shell Station in Rome GA was worthless. Didn’t inspect the trailer and I had to take it off of the trailer hitch myself.
peter wService was great.
MAURI BThe location of drop off was changed and I was not notified until I went to drop it off. I drove to the new location at 12:30 and they did not send me a confirmation that I d/o until almost 6pm when I had to call them - she forgot to complete the process that it was d/o at 12:30pm!
Lisa TVery accommodating. Very helpful it was lime talking to family.
Diana H