Customer Reviews for Somerset Self Storage
(U-Haul Neighborhood Dealer)

322 comentarios

12130 Brittingham Ln   Princess Anne, MD 21853

(410) 651-4480

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    9 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 651-4480

12130 Brittingham Ln
Princess Anne, MD 21853

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5 p. m.
  • Sat–Sun
    9 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Edward K. 
Clasificación:
5.0

The service was wonderful! My only problem was the truck was way to small, a 15 ft for a 1 bedroom. Maybe I just have too much stuff. Still highly recommended!

Darleen L. 
Clasificación:
5.0

Amazing experience. The staff there were super helpful and had excellent communication through all of the steps. Highly appreciated!!

brett O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN L.  |  Overall Experience 
Clasificación:
5.0

Very satisfied

Lillian T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Imran N. 
Clasificación:
5.0

The starr was the best. The staff there are supper.

Andrew S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mohamed B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francisco W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah F. 
Clasificación:
3.0

Have the rented equipment (hand trucks, furniture dolly, blankets) in the truck and ready to go. Had to go to another location to get equipment as the shop was not open. No offer to to discount or compensate for the inconvenience. No offer to return the equipment to the other location themselves to save me the extra trip. Very friendly lady otherwise.

Scott B. 
Clasificación:
5.0

No improvement needed.

Steven G. 
Clasificación:
5.0

Everything was efficient and simple. Good experience. Well maintained truck. No improvement necessary.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill K. 
Clasificación:
5.0

Clean and Dry Unit. Highly recommend

Kirk S.  |  Overall Experience 
Clasificación:
5.0

There is nothing in the service at this location that needs improvement. Very friendly and helpful and an overall pleasant experience.

david D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSELYN J. 
Clasificación:
5.0

Excellent customer service, very nice and friendly. The truck was clean.

Janet J. 
Clasificación:
5.0

I rented a unit but never entered the facility. I had gotten the unit to accompany a move to Princess Anne which did not happen. The manager was extremely nice and helpful.

Heather M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenyfer B.  |  Overall Experience 
Clasificación:
5.0

We enjoyed that this facility was secured by gate and code entry. Sadly, many of our belongings are ruined from dirt or need extensive cleaning. We had checked our items a few months prior to our upcoming months and they were fine then. Since that time, we noticed large mounds of dirt across the lot from our locker - maybe it came from that? Anyway, it's just super unfortunate and will be a time consuming process to clean all our belongings. That being said, I believe we would still use them again if ever needed and should I had mentioned what has happened to the owners while checking out. I believe they would have attempted to locate a resolve.

Anthony M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYKAHL H. 
Clasificación:
5.0

Keep the lady who assisted me She was patient and very helpful.

Cora M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula E. 
Clasificación:
3.0

The location was only open until 2:00 PM on Saturday which was not enough time for me to actually speak with someone when I dropped the truck off.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanisha T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Xavier N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

HAMAD A. 
Clasificación:
4.0

Fast, and efficient check in. Fast and efficient check out.

Jamie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latoya W. 
Clasificación:
5.0

The staff was great keep doing what they do best

KENNETH K. 
Clasificación:
5.0

I didn't catch the name of the lady who helped us, but whoever helped with pick up was awesome. She was very informative and politely answered any questions we had about the move. She really made the process easy for us. Great employee!

Matthew S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Solomon K. 
Clasificación:
5.0

Very professional and very helpful

SHERRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick O. 
Clasificación:
5.0

Great experience for storage for a college student.

Blanton M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shavonne G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Elisha C.  |  Overall Experience 
Clasificación:
3.0

Please be a little more open and explain better about the bill.

James F. 
Clasificación:
3.0

Drop off location try to say we put damage on the side of the truck because it didn't get noted prior to leaving and said we were okay as long as we bought insurance if we didn't have insurance she was going to charge us and it was obvious that the damage was previously done didn't like this attitude one bit.

Patrick O. 
Clasificación:
5.0

El cliente no dejó un comentario.

hida g.  |  Overall Experience 
Clasificación:
5.0

The online check in process sucks. It's way too time consuming and tedious. Please create a better system or you may lose customers.

IMANI P. 
Clasificación:
5.0

A charge of over 250.00 for a day's use of a 10' truck is ridiculous. Robbery.

Cynthia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shanika C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

I'm deeply satisfied😊😆, your service is well appreciated😊😊, than you so much, Happy Holidays ‼‼🥰🥰

Jonathan H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Claire B.  |  Overall Experience 
Clasificación:
5.0

Super friendly and helpful. I would rent from here again.

Denise J. 
Clasificación:
5.0

She was awesome with helping me track a piece of equipment that wasn't apart of my reservation and returning the equipment for me.

Nija M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicole K. 
Clasificación:
5.0

more cars like Van

WAGDAY H. 
Clasificación:
1.0

The worker at the Princess Anne office was rude!!!

Caileb A. 
Clasificación:
3.0

I did not realize you had to go through the Internet to get this truck.

F GRAHAM L. 
Clasificación:
2.0

They gave me my u haul later then my reservation then ova charged my credit card for there error

Davida W. 
Clasificación:
5.0

The only issue that I had with this transaction is the fact that when I return my truck it showed me that my total bill was going to be $439 and they charged me more money

Jonathan N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Courtney T. 
Clasificación:
5.0

In light of covid-19 I think U-Haul did an excellent job with the u-haul 24/7 app. There were a few glitches but after making several phone calls to U-Haul I was able to get through them. The customer service representatives were very polite and extremely helpful I was able to complete my move in a timely manner

Barbara B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vernique R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H. 
Clasificación:
5.0

Nothing. Efficient arrangement support. Courteous and helpful check in and a fast truck return check out procedure. Very helpful staff.

Gerald K. 
Clasificación:
5.0

If you add tax exempt for nonprofit organization

Annette B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Senea A. 
Clasificación:
5.0

Ok my truck was having issues such as transmission or alternator made my return date late. Made me late to my destination and took much longer then it should have.. This cost me time and money. I am very disappointed on the truck and its maintenance.

Doris P. 
Clasificación:
1.0

The location charged me 8% tax instead of 6% with out stating the reason.

LUKE R. 
Clasificación:
3.0

The truck I received had a broken windshield wiper blade and it was pouring rain the entire 5 hours I had the truck. While the location was fine the iphone app and digital pickup was a complete cluster. It took me almost 50 mins to get my keys as your tech was all messed up. And the phone support completely stunk and was not helpful at all

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricky M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM H. 
Clasificación:
4.0

El cliente no dejó un comentario.

William T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robyn W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Violet R. 
Clasificación:
5.0

Mandy did a great job! She was very professional, polite and provided good customer service

Celeste B. 
Clasificación:
4.0

Knowledgeable staff and offered great suggestions to save me money and headaches !

james B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
5.0

The lady that helped me was very up to date on how to hook up a trailer and very pleasant to talk to during the paper work part of the process

RONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise T. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

Good customer service. Representative was able to answer my questions.

ROBERT S. 
Clasificación:
5.0

Claire did an outstanding job with my reservation, vehicle was ready as promised, clean, ran like a top and for a V8 it shipped the gas. I did go over the original estimated mileage and knew there would be an extra charge, but the girl that checked me in, didn't know how to process this, this was the only fault I could find with location.

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

5 stars Very friendly atmosphere . I will do business with them in the future . Kudos on your excellent customer service

Terry O. 
Clasificación:
4.0

Truck should have been washed, windows and mirrors should have been cleaned. Backup light burnt out. Had to repair this myself as the attendant did not know what to do. Vehicles should be gone over a lot better.

Russell C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah T. 
Clasificación:
5.0

Gracias

Wanda H. 
Clasificación:
5.0

Excellent service very polite and friendly

Latonia B. 
Clasificación:
5.0

The process for picking up the truck on a day when the office is closed was easy and convenient. The truck ran well. The inside of the cab was filthy when we picked it up, but everything else was great.

Amy O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Franklin A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin S. 
Clasificación:
5.0

Keep it up.

George K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick P. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
2.0

I thought the employees less than helpful, they wanted me to attach the trailer myself. They let me wait at the gate to get in and out. While writing the contract, they were not very friendly. I have rented in Rockville, Md for years, always a good experience. Princess Anne made me feel like they did not need my business.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

Thanks for a ,great experience. The girl who helped me was excellent , helpful, courteous

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johannes W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodney P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS A. 
Clasificación:
5.0

Ninguno

Janet L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
5.0

Convenient location, friendly employees, very clean and well maintained facility- will definitely recommend to family & friends!

Ashley W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER S. 
Clasificación:
5.0

Gracias

Bill C. | Reservación
Clasificación:
3.0

It was good

Privacy R.  |  First Impressions 
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