Customer Reviews for SoJo Self Storage
(U-Haul Neighborhood Dealer)

137 reviews

10901 S Jordan Gateway   South Jordan, UT 84095

(801) 571-9383

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 571-9383

10901 S Jordan Gateway
South Jordan, UT 84095

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Friday:
    9:30 am - 1 pm / 2 pm - 6 pm
  • Saturday:
    9:30 am - 1 pm / 2 pm - 5 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GUY KRISTOFIC 
Rating:
4.0

Your app needs some improvement. After trying to figure out how to check in, I eneed up calling your customer service department who were way more helpful than the app. Had similar problems on returning the truck and had to call customer service then too. They were also way more helpful than your app. I would suggest you rely less on technology and more on human beings.

DOREEN WARB 
Rating:
5.0

Nothing everything is perfect.

Geraldine Munoz 
Rating:
5.0

The truck was all ready for us when we got there. Easy check in experience too. We got an invoice with the final mileage within the hour which was awesome. No improvements, just thanks for the great experience!

Charles Thomas 
Rating:
5.0

Customer did not leave a comment.

Lillian Willis 
Rating:
5.0

Customer did not leave a comment.

Craig Bennett 
Rating:
1.0

The app experience was terrifying : it glitched both times at taking the truck and dropping it off, the app went blank and i couldn't continue the process, so i had to close it and open again, then the whole wizard was gone and then i spent 30 minutes on phone call to get some one to help me get it back in the app. at the drop ff i was on the phone for 10 minutes waiting for a support to pick up, then after 10 minutes an automated message told me there is no one to help me! i left a message and no one even called me back the next day :)))) horrible experience !

Ata atalarijanigmailc 
Rating:
5.0

Customer service is outstanding and very helpful

Aldo Sanchez 
Rating:
5.0

Customer did not leave a comment.

Ian Myers 
Rating:
5.0

Customer did not leave a comment.

Michael Noble 
Rating:
5.0

Excellent customer service

Stephen Higgins 
Rating:
5.0

Customer did not leave a comment.

Isamar Buenahora 
Rating:
5.0

Everything went well, these trucks are getting old, but it got the job done.

Culley Davis 
Rating:
5.0

Customer did not leave a comment.

Shara Soto 
Rating:
3.0

The windows were muddy enough that I couldn't see out of the driver's side window to use the side mirror. I had to stop and clean it off. The cargo area had a significant layer of dirt and grime that got on all of the furniture we were moving. Other than that the experience was very good. The checking process was easy and the attendant was very polite and helpful. The truck was serviceable and in good working order.

MICHAEL NELSON 
Rating:
3.0

There was a rattle when in drive stopped with you foot on the brake

Prestin Crawford 
Rating:
5.0

Customer did not leave a comment.

Andrew Clark 
Rating:
5.0

Everything went well for our rental. The truck was pulled out front and had been warmed up to defrost the front window. It was clean and ran well and we had no issues. The office manager was very friendly and made sure we had everything needed.

Brett Clay 
Rating:
4.0

We couldn’t find the drop off key box that it was always near the entrance door but it happen to be far on the other side, it took us a while to look for them. Thanks for your services

jessica macey 
Rating:
3.0

Didn’t like that when I returned the truck Ion the same day I rented it I was charge fees for it!

Isabel Toscano 
Rating:
5.0

The associate at the storage facility was extremely helpful and answered all my questions. The truck was clean and ready. It was also easy to return without incident. Thank you

Jeffrey Bernson 
Rating:
5.0

Customer did not leave a comment.

Hailee Anderson 
Rating:
5.0

Customer did not leave a comment.

Mary Garver 
Rating:
5.0

The staff were extremely kind and thoughtful, if I need a Uhaul again - I would definitely rent from here another time.

Jessie Sanchez 
Rating:
4.0

Windshield was very dirty inside and out.

Jennifer Jensen 
Rating:
5.0

Customer did not leave a comment.

sharron Long 
Rating:
4.0

Customer did not leave a comment.

David Kenner 
Rating:
5.0

Truck drove great

Michael LEMAIRE 
Rating:
5.0

Customer did not leave a comment.

NATHAN MUELLER 
Rating:
5.0

Customer did not leave a comment.

Daniele Krites 
Rating:
5.0

You have a broken sunvisor and it’s an older truck, needs air in tires, and the gas Gaguge is never full, but for what I need it’s fine, the guys their offer GREAT SERVICE

Culley Davis 
Rating:
5.0

Customer did not leave a comment.

Irene Rogerson 
Rating:
2.0

I was charged for 2 additional days for no reason. I have attempted to call the office multiple times and have left a voicemail with no response. Very frustrating...

Jacob Bellon 
Rating:
5.0

Customer did not leave a comment.

PANKAJ PATIL 
Rating:
5.0

Customer did not leave a comment.

Tim Morris 
Rating:
5.0

Customer did not leave a comment.

In Ho Lee 
Rating:
1.0

When I did pick up the truck, I inform the associate who helped me that level of gas was different of what he said on the contract. He took a picture with his cellphone and he told me: “I will let UHaul know” I returned the truck with more gas than I received and still got charge like he never did any changes.

GUSTAVO SULBARAN 
Rating:
5.0

They upgraded me for free from a 10ft truck to a 15ft truck because the 10ft had a flat tire. I felt taken care of.

Jacob Tyler 
Rating:
5.0

Customer did not leave a comment.

Dave Rollins 
Rating:
5.0

Customer did not leave a comment.

UTONYA NIELSEN 
Rating:
3.0

The lock was difficult to open to get the key out, I had to dispute the after hours charge to get a refund.

Kiersten Thomas 
Rating:
5.0

Customer did not leave a comment.

Cecil Perkins 
Rating:
4.0

Customer did not leave a comment.

KATHRYN PETERSEN 
Rating:
4.0

Our experience was really good overall. Everything went very quickly and smoothly. We actually had extra furniture pads left in the truck beyond what we had asked for. This wasn't a problem, but it was clear they hadn't checked it very carefully.

Daniel Hart 
Rating:
5.0

Customer did not leave a comment.

DUSTIN SHEPHERD 
Rating:
5.0

Customer did not leave a comment.

IAN MORRIS 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAUBY 
Rating:
5.0

Get rid of the governor on the vehicle. I understand that the vehicle is loaded but with the speed limits at or above the governor settings it puts the driver in some unsafe situations. The other perk that would have been nice would be a cruise control in the truck, made the 1000 mi.+ trip kind of long.

Abel Nagy 
Rating:
4.0

Customer did not leave a comment.

Larry Sanich 
Rating:
5.0

Service was excellent, rental went smoothly.

Amanjot Kaur 
Rating:
5.0

Customer did not leave a comment.

Reggie Bell 
Rating:
5.0

Send them here instead of shine towing.!

BRIDEY WATTERSON 
Rating:
5.0

Would have been nice to have ropes or belts included. Great!

John Macfarlane 
Rating:
5.0

Customer did not leave a comment.

edgar lain 
Rating:
4.0

Customer did not leave a comment.

Dale R Gerard 
Rating:
5.0

Customer did not leave a comment.

DUSTIN HEUGLY 
Rating:
5.0

Customer did not leave a comment.

Averie Dean 
Rating:
5.0

Truck was ready to go when we got there. It was up front. Austin was really nice to work with. It was a great experience.

Wendy Haden 
Rating:
5.0

Customer did not leave a comment.

Jennifer Ficklin 
Rating:
4.0

Customer did not leave a comment.

David Batarseh 
Rating:
5.0

Vehicle was overall clean, but could have used a quick vacuuming. Also, I didn’t see xs on the vehicle damage.

Alex Parratt 
Rating:
5.0

Customer did not leave a comment.

David Hernandez 
Rating:
5.0

Customer did not leave a comment.

Joshua Bauman 
Rating:
5.0

Customer did not leave a comment.

Robert Duffin 
Rating:
5.0

Customer did not leave a comment.

Teri Chambers 
Rating:
5.0

Customer did not leave a comment.

Shari Erickson 
Rating:
5.0

Loved the no contact pickup, quick, easy on my phone!

Sandra Mott 
Rating:
5.0

Customer did not leave a comment.

Barara Carroll 
Rating:
3.0

Read the return reviews before issuing the receipt and charging the client. I don’t like repeating my problems three times and still not getting the necessary help. I reported the problem with the gas gauge not being on full before taking the truck, reported the problem on my review submission and now I have to report it again via email after receiving the charge that was wrongfully placed upon me

KYLE HART 
Rating:
5.0

Customer did not leave a comment.

Andrew Vincent 
Rating:
5.0

Customer did not leave a comment.

Merril Dayton 
Rating:
4.0

Kind and courteous would definitely recommend again.

KRISTA ROONEY 
Rating:
5.0

Excellent Customer Service!!! This Location has the Best Service!!! Our Family choose’a this Location for all Our Storage and Moving needs!!!

Jade Stephens 
Rating:
5.0

Customer did not leave a comment.

Lorri Todd 
Rating:
3.0

Customer did not leave a comment.

Lane Sawyer 
Rating:
5.0

Customer did not leave a comment.

BRENNEN NEAL 
Rating:
5.0

Things were just fine! The service was great.

Gregory Bennett 
Rating:
5.0

No complaints! This is the easiest U-Haul location I have ever used. Friendly, efficient and ready for my arrival/reservation. Easy access to the road--no problems with space for backing out, turning, etc.

Naomi Kohrman 
Rating:
5.0

Friendly staff. Easy to pick up & return the UHaul.

Carolyn Abel 
Rating:
5.0

Awesome

FAWAD Fareed 
Rating:
5.0

Everything went exactly as planned. A real bonus in these trying times. The agent was extremely helpful and kind.

Bruce Langsteiner 
Rating:
5.0

The return process and location was the complete opposite of the pick up location. The person on duty was very helpful and the return process was fast and easy.

Brian Davis 
Rating:
5.0

Customer did not leave a comment.

Marvin Urbina Reyes 
Rating:
5.0

Customer did not leave a comment.

Nicole Herre 
Rating:
5.0

Customer did not leave a comment.

James Cardall 
Rating:
5.0

Customer did not leave a comment.

Kamryn Broschinsky 
Rating:
5.0

I actually had a reservation at a different location but I couldn't get the mobile app to work. So I cancelled and re-booked. At an open location. They were great SoJo Storage in South Jordan ,Utah.

Allan Anopol 
Rating:
5.0

Awesome! Could not ask for better service.

Christopher Blake 
Rating:
4.0

Customer did not leave a comment.

Michael Shinney 
Rating:
5.0

The guy behind the counter was wonderful. Very friendly and upbeat. It was a pleasure to do business

Gregory Petersen 
Rating:
5.0

The Uhaul website was extremely frustrating and did not work right. For example, when I started placing an order while I was already logged in, the checkout page would not let me proceed because it said I needed to enter my billing address & info, but there was nowhere to enter it. I had to log out, start over, then log in after filling my billing info out. The location and truck itself were great.

Olivia Ziter 
Rating:
5.0

Customer did not leave a comment.

Makayla Shimizu 
Rating:
5.0

The owner was very friendly and helpful as we likely needed to return and look for a bigger truck. So closer to industrial area and sojo storage that its very convenient.

Sreenath Nagarur 
Rating:
1.0

Do not trust the rental location.

john hawthorne 
Rating:
5.0

The service provided at this location was excellent. The rental truck was clean and operated without any problems.

Preston Housel 
Rating:
5.0

Not many parking spaces, so I worry what would happen if more than 3 people had to park at that location.

Jefferson Roylance 
Rating:
5.0

Easy, quick and awesome!!!

Landon Jensen 
Rating:
5.0

Customer did not leave a comment.

Karen Reilly 
Rating:
5.0

Really easy pick up, nice guy at the check in, easy to take back.

James Ashdown 
Rating:
5.0

Customer Services was excelent

Erick Huezo Oliva 
No reviews have been submitted for this location.

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