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Martina M
Customer Reviews for Sniders Car Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was great. For reasons unknown, there was no lift jack on the trailer. It was a 6X12 uncovered trailer. Very heavy. Extremely hard to get on and off trailer hitch by myself. Please install a lift on the trailer so I don't have to break my back getting it on and off my vehicle. I returned it after hours- really hard to get it of and leave it at the facility. The people at the location we fantastic. Couldn't ask for a better team there!
Sean CNothing
brad hStaff was very nice and helpful
John EI was given free miles but still had to pay for mileage even though the free miles would have covered what I needed. Said they couldn’t do refunds after the fact?? Not sure whose area that is but bad customer service.
Rynee DThere was no staff on site during drop off so that is my reason for my rating.
Samantha DI was very satisfied. Excellent customer service! I will definitely rent again in the future.
David UEverything went smoothly and easily. Location is close to main thoroughfare (I-75).
George BYa’ll rock
Andrew WGreat place to rent from !
Bryan SExcellent people to work with Took great care of me with what I needed
Robin SThe whole process was easy and the staff was polite, helpful and professional!
Michael ZNice business. Friendly people
Gary LEverything was great.
shanee lEverything was perfect. No need to change anything. Vehicle was clean and ready to go. They hooked up my car hauler. Definitely would use them again.
William TThe parking lot was very muddy and the 2300lbs trailer I rented that said it had "hydraulic brakes" on the side didn't work. I wasn't able to get the brakes to engage at all with the gain setting. This is a safety issue.
Kenneth GThe office was closed and we had to use the app
loriann sThe man that hooked it to my car I don't feel wanted to take the time to get it right. He spent some time to get the chains shorter but the receptor that held the ball could have been turned around to have the trailer hitch higher. Anyway the chains were dragging and I had to duct tape them up.
deanna sReal easy , no hassle with me paying and brother picking up. That was awesome! Easy return as well, just fill up and sweep out
Derald PWe had to hunt for and interrupt their bbq, or wait for over an hour to return the trailer. Gentleman that left bbq to help us was ok. Probably shouldn’t completely close business for lunch.
THOMAS LGreat customer service, so convenient.
JASON FDidn't even know if it was the place I was supposed to drop the U-Haul at much less what to do with the U-haul once I got there there was nobody there. And it was the middle of the afternoon on Saturday.
Debbie BDropped off after hours
Kimberly JI have a lot to unfold with your company and the terrible service I was given by your team, I will be calling in
Joseph RVery busy place.
David HI returned my trailer at 12:30 pm. The office was closed from 12:00 to 1:00pm for lunch, which I didn’t know. A young man that was standing outside on his break helped me unhook the trailer. I was charged for an extra days rental, do not know why. I will be calling on this.
James HKept a person available on Saturday just for U-Haul customer service.
Jon HEveryone was so friendly and helpful
michele sGreat service and attitude. They were very helpful
Ted SThe truck was dirty when I picked it up. When I checked out and reported it as dirty they charged me $25 for a clean up. I am very disappointed in the electronic check out and check in process. I also reserved the truck for 24 hours but the system only gave me 21 hours and there was no way to correct it online.
James LParking lot is not paved. Recent rains made this a mud pit. Operator needs to invest in basic parking lot improvements (at least grade and place gravel down yearly).
Howard TGreat customer service.
Keven WEasy to work with
Linda WThe return process was flawless.
Verna EFriendly staff
ronald tFriendly and efficient. Even helped me find a good source for additional business I needed to get done. Would highly recommend them if you need trailer or truck rentals.
RICHARD ENot much everything was just great couldn’t be any better
KENNETH MHelpful and friendly, that’s pretty much a perfect business:)
GREGORY Swell im very very disasstified when we got to are location an was unloadind half of are boxes was soaked an rip an all are clothes bedding an an towels was completly soaked with water we had to go an get new boxes an re pack what we could ive never never seen a mess like we went thruit took everything to get to mich an now we have to wash an dry allare clothes bedding towels an are matterees was soaked all the way thru vety very unhappy with uhaul i had my mothers urn in a boxed an it wascomplety wet it look like someone turned a hose on all are belongings i feel i should get half of my money back
SAMUEL MVery helpful and friendly
DENNIS DNeed to get more trailers back in MI.
RUSSELL LNothing
RANDY GAlways a pleasure to rent from this location. Always very friendly and fast service. Equipment is always clean and in great condition.
JOEL DThe people were nice and very helpful and when I had questions explained it all . Your rate was also better than Home Depot .
MARTIN AHelp customer adjust mirrors. I do thank them for pulling the truck out of the water hole for me
DOUGLAS EDirty equipment said I used kore gas when was same level and didn’t give me a receipt because I paid cash
KENNETH JFirst 2 I was sent to was out of business in Standish Mi. Second location sent to had no trucks and not open. Finally 3rd location in West Branch helped out.
John EAlthough their rental equipment selection is limited a phone call before a visit will help you decide an alternative trailer to rent. They are very helpful.
DOUGLAS DNo one was there.
RONALD BAlways great, fast and friendly service at the Uhaul location at Snider's Auto in West Branch.
JOEL P