Customer Reviews for Sniders Car Care
(U-Haul Neighborhood Dealer)

340 reviews

962 W Houghton Ave   West Branch, MI 48661

(989) 345-3326

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(989) 345-3326

962 W Houghton Ave
West Branch, MI 48661

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I was given free miles but still had to pay for mileage even though the free miles would have covered what I needed. Said they couldn’t do refunds after the fact?? Not sure whose area that is but bad customer service.

Rynee Dombrowski 
Rating:
3.0

There was no staff on site during drop off so that is my reason for my rating.

Samantha Dinkins 
Rating:
5.0

Customer did not leave a comment.

Hugh Dining 
Rating:
5.0

I was very satisfied. Excellent customer service! I will definitely rent again in the future.

David Urbanik 
Rating:
3.0

Everything went smoothly and easily. Location is close to main thoroughfare (I-75).

George Boyer III 
Rating:
5.0

Ya’ll rock

Andrew Wangler 
Rating:
3.0

Customer did not leave a comment.

Stephen Sumner 
Rating:
5.0

Great place to rent from !

Bryan Sullivan 
Rating:
5.0

Customer did not leave a comment.

DUANE JOSEPH 
Rating:
1.0

Customer did not leave a comment.

David Brown 
Rating:
3.0

Customer did not leave a comment.

Charles Polin 
Rating:
5.0

Excellent people to work with Took great care of me with what I needed

Robin Shipe 
Rating:
5.0

Customer did not leave a comment.

Kevin Vandrese 
Rating:
5.0

Customer did not leave a comment.

Tim Winkler 
Rating:
5.0

Customer did not leave a comment.

Shirley Wilson 
Rating:
5.0

Customer did not leave a comment.

Joaquin Turner 
Rating:
5.0

The whole process was easy and the staff was polite, helpful and professional!

Michael Zimmer 
Rating:
5.0

Nice business. Friendly people

Gary Loomis 
Rating:
5.0

Customer did not leave a comment.

Martin Scheuer 
Rating:
5.0

Everything was great.

shanee louchart 
Rating:
5.0

Customer did not leave a comment.

dan mcdonald 
Rating:
5.0

Customer did not leave a comment.

CharlesorWanda Keiser 
Rating:
5.0

Everything was perfect. No need to change anything. Vehicle was clean and ready to go. They hooked up my car hauler. Definitely would use them again.

William Tatrai 
Rating:
2.0

The parking lot was very muddy and the 2300lbs trailer I rented that said it had "hydraulic brakes" on the side didn't work. I wasn't able to get the brakes to engage at all with the gain setting. This is a safety issue.

Kenneth Gola 
Rating:
5.0

Customer did not leave a comment.

Nora TompkinsKisby 
Rating:
3.0

The office was closed and we had to use the app

loriann siegfried 
Rating:
2.0

The man that hooked it to my car I don't feel wanted to take the time to get it right. He spent some time to get the chains shorter but the receptor that held the ball could have been turned around to have the trailer hitch higher. Anyway the chains were dragging and I had to duct tape them up.

deanna sharp 
Rating:
5.0

Real easy , no hassle with me paying and brother picking up. That was awesome! Easy return as well, just fill up and sweep out

Derald Prough 
Rating:
3.0

We had to hunt for and interrupt their bbq, or wait for over an hour to return the trailer. Gentleman that left bbq to help us was ok. Probably shouldn’t completely close business for lunch.

THOMAS LENNON 
Rating:
5.0

Great customer service, so convenient.

JASON FOLSE 
Rating:
5.0

Customer did not leave a comment.

Gary Chodoroff 
Rating:
3.0

Didn't even know if it was the place I was supposed to drop the U-Haul at much less what to do with the U-haul once I got there there was nobody there. And it was the middle of the afternoon on Saturday.

Debbie Bierbaum 
Rating:
5.0

Customer did not leave a comment.

Volodymyr Koropetskyi 
Rating:
5.0

Dropped off after hours

Kimberly Jones 
Rating:
3.0

Customer did not leave a comment.

constance rude 
Rating:
5.0

Customer did not leave a comment.

RICHARD JOHN FRANK 
Rating:
3.0

I have a lot to unfold with your company and the terrible service I was given by your team, I will be calling in

Joseph Ranieri 
Rating:
5.0

Customer did not leave a comment.

Paul Roggenbuck 
Rating:
5.0

Customer did not leave a comment.

Robert Francis 
Rating:
1.0

Customer did not leave a comment.

Stephanie Narovich 
Rating:
5.0

Customer did not leave a comment.

Morton Harwood 
Rating:
4.0

Very busy place.

David Hart 
Rating:
5.0

Customer did not leave a comment.

George Fronimos 
Rating:
5.0

I returned my trailer at 12:30 pm. The office was closed from 12:00 to 1:00pm for lunch, which I didn’t know. A young man that was standing outside on his break helped me unhook the trailer. I was charged for an extra days rental, do not know why. I will be calling on this.

James Harris 
Rating:
5.0

Kept a person available on Saturday just for U-Haul customer service.

Jon Hall 
Rating:
5.0

Customer did not leave a comment.

GEORGE JON 
Rating:
3.0

Customer did not leave a comment.

Donald Stout 
Rating:
5.0

Everyone was so friendly and helpful

michele shay 
Rating:
5.0

Great service and attitude. They were very helpful

Ted Straubel 
Rating:
5.0

Customer did not leave a comment.

Tiffanie Hemmingsen 
Rating:
5.0

Customer did not leave a comment.

richard pratt 
Rating:
5.0

The truck was dirty when I picked it up. When I checked out and reported it as dirty they charged me $25 for a clean up. I am very disappointed in the electronic check out and check in process. I also reserved the truck for 24 hours but the system only gave me 21 hours and there was no way to correct it online.

James Linfield 
Rating:
3.0

Parking lot is not paved. Recent rains made this a mud pit. Operator needs to invest in basic parking lot improvements (at least grade and place gravel down yearly).

Howard Travis 
Rating:
5.0

Customer did not leave a comment.

Scott Murdoch 
Rating:
5.0

Customer did not leave a comment.

Renee Kekovich 
Rating:
5.0

Customer did not leave a comment.

Timothy Winkler 
Rating:
5.0

Customer did not leave a comment.

jason cook 
Rating:
5.0

Great customer service.

Keven Woodbury 
Rating:
5.0

Easy to work with

Linda Woodworth 
Rating:
5.0

The return process was flawless.

Verna Ehinger 
Rating:
5.0

Friendly staff

ronald thomey 
Rating:
4.0

Customer did not leave a comment.

Brandon French 
Rating:
5.0

Customer did not leave a comment.

Curt Schaiberger 
Rating:
4.0

Customer did not leave a comment.

STEVEN E ANDERSON 
Rating:
5.0

Friendly and efficient. Even helped me find a good source for additional business I needed to get done. Would highly recommend them if you need trailer or truck rentals.

RICHARD EARL COLLINS 
Rating:
5.0

Customer did not leave a comment.

JASON ANDREW EMMEL 
Rating:
5.0

Not much everything was just great couldn’t be any better

KENNETH MICHAEL SAMMUT 
Rating:
5.0

Helpful and friendly, that’s pretty much a perfect business:)

GREGORY SWITZER 
Rating:
3.0

well im very very disasstified when we got to are location an was unloadind half of are boxes was soaked an rip an all are clothes bedding an an towels was completly soaked with water we had to go an get new boxes an re pack what we could ive never never seen a mess like we went thruit took everything to get to mich an now we have to wash an dry allare clothes bedding towels an are matterees was soaked all the way thru vety very unhappy with uhaul i had my mothers urn in a boxed an it wascomplety wet it look like someone turned a hose on all are belongings i feel i should get half of my money back

SAMUEL MILLER 
Rating:
3.0

Customer did not leave a comment.

MICHAEL JAMES MINARD 
Rating:
5.0

Customer did not leave a comment.

JESSICA LYNN CARLISLE 
Rating:
5.0

Customer did not leave a comment.

Terry Carlisle 
Rating:
5.0

Very helpful and friendly

DENNIS DEAN LINDHORST 
Rating:
5.0

Customer did not leave a comment.

ROBERTA LYNN KARY 
Rating:
5.0

Need to get more trailers back in MI.

RUSSELL LEE PETROWSKI 
Rating:
5.0

Nothing

RANDY GAGE 
Rating:
5.0

Always a pleasure to rent from this location. Always very friendly and fast service. Equipment is always clean and in great condition.

JOEL DONALD PELATH 
Rating:
5.0

The people were nice and very helpful and when I had questions explained it all . Your rate was also better than Home Depot .

MARTIN ALLEN KURKOWSKI 
Rating:
5.0

Customer did not leave a comment.

DAVID MICHAEL THURMAN 
Rating:
4.0

Help customer adjust mirrors. I do thank them for pulling the truck out of the water hole for me

DOUGLAS EDWARD ZORN 
Rating:
5.0

Customer did not leave a comment.

Bradley Green 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE OSWALT 
Rating:
5.0

Customer did not leave a comment.

RANDY GAGE 
Rating:
3.0

Customer did not leave a comment.

john scharuben 
Rating:
1.0

Dirty equipment said I used kore gas when was same level and didn’t give me a receipt because I paid cash

KENNETH JAMES VANBUSKIRK 
Rating:
4.0

Customer did not leave a comment.

nancy finerty 
Rating:
3.0

Customer did not leave a comment.

MICHAEL GENE BYERS 
Rating:
4.0

First 2 I was sent to was out of business in Standish Mi. Second location sent to had no trucks and not open. Finally 3rd location in West Branch helped out.

John Ellis 
Rating:
5.0

Customer did not leave a comment.

SANDRA NYSTROM 
Rating:
5.0

Although their rental equipment selection is limited a phone call before a visit will help you decide an alternative trailer to rent. They are very helpful.

DOUGLAS DINNEBEIL 
Rating:
3.0

No one was there.

RONALD BECK 
Rating:
5.0

Customer did not leave a comment.

Robert Nelson 
Rating:
3.0

Customer did not leave a comment.

Jessica Heidisch 
Rating:
5.0

Always great, fast and friendly service at the Uhaul location at Snider's Auto in West Branch.

JOEL PELATH 
Rating:
5.0

Customer did not leave a comment.

DAVID SWEET 
Rating:
3.0

windshield was filthy inside & out; cereal on top of rear deck.

EDWARD DALE MARTIN 
Rating:
5.0

Longer hours for returns would be nice. We only needed trailer few hours and it was very heavy and difficult to unhook.

JERI ANN NOFFSINGER 
Rating:
4.0

Customer did not leave a comment.

GARTH GLUMM 
Rating:
5.0

Customer did not leave a comment.

TERRI GAFFIGAN 
Rating:
4.0

Customer did not leave a comment.

Patricia Brown 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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