Comentarios de los clientes para Smokey Point Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Smokey Point Self Storage

Clasificación general:

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KEVIN J.
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Great service! Very helpful and quick. Thank you!

Herb C.
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I Had to hook up trailer myself, they had no one that knew how to hook it up. Ordered 12 blankets, they only had 6 and they were dirty. I will not go to Smokey point again. They do not carry U Haul supplies.

Eric B.
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Trucks are expensive to rent, There is the base pay which is expected, and then the refueling which is expected, additional insurance fee for hazards also expected. But in addition to that $1.39 per mile? That's very expensive, there could be a minimum amount of miles before that fee kicks in. For $1.39 a mile I expect the insurance and fuel included. Anyhow just a fantasy thought.

Gary R.
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The location and personnel were fine BUT I am NOT happy with U Haul. After reserving a 26 ft truck online, my pick-up time and location were changed significantly. Then when I went to pick up the truck it was not there. The previous customer had not returned and was at least one more hour delayed. The window between rentals was too narrow. I understand that inventory is limited right now but don't make promises you can't make good on, especially when it comes to moving. The staff offered me a 15 ft truck which was too small but not having time to wait I took it. Thankfully my move was local and I was able to get it done in two trips. I was comped some furniture pads and miles for which I am thankful. But I would not recommend U Haul at this time.

Genesis O.
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El cliente no dejó un comentario.

Filmore P.
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El cliente no dejó un comentario.

Jae G.
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El cliente no dejó un comentario.

John R.
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El cliente no dejó un comentario.

Christian B.
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El cliente no dejó un comentario.

Christina H.
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Pleased with vehicle availability. Staff was very friendly!!

Donald C.
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El cliente no dejó un comentario.

Nexon A.
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El cliente no dejó un comentario.

Mark T.
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El cliente no dejó un comentario.

Oscar C.
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was not told about credit card charge of $22.00 /transmission didnt shift right

Melissa J.
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Location was fine. Equipment was very clean. No dolly in back as originally requested. Vehicle had a change oil light come on just before our destination. Oil pressure gauge began bottoming out. Called uhaul, they sent someone out who checked it and reported it just needed oil. Tech added oil and said it was good to go. Returned to the uhaul location where someone was waiting for it. Explained I was a half hour late because a tech was working on the vehicle and they were very understanding. However uhaul never notified the dealer of problems with the vehicle or that it would be late. The vehicle is being sent out with the next person who really needed it and I personally am concerned the vehicle may break down for that person. Uhaul needs to notify the dealers and people they have scheduled for these vehicles.

Calvin B.
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Truck windshield was very dirty with excessive bug splatter and the cleaner tank was empty

JOHN C.
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El cliente no dejó un comentario.

Rose P.
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I did not receive the equipment I ordered on the 18th to help my move and was told it would deliver on the 26th, well it was arriving late on the 27th as we were loading last load and leaving. So I refused delivery and should get a refund if not already done.

David S.
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Windows were pretty dirty

Christina O.
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I reserved a truck for 8am and was going to pick up without desk service(no contact). When I arrived to the location it was closed and when I checked in as directed I was told to return at 10 as the location only offered desk pick up. This was extremely inconvenient and set me back. The desk attendant was nice enough, though she made some comments that were derogatory towards Uhaul and were not helpful to quelling my frustration. This was not a good experience and I will not be back anytime soon.

Alexander F.
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They used some of the time I paid for as a lunch break and not moving stuff.

Trevor M.
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We were to get In at 8:45 AM and we were not allowed to get into the building until 930 and so the U-Haul was not supposed to be ready until 10 never disclose to us until the time we showed up there WRONG SO WRING

Robert T.
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El cliente no dejó un comentario.

Aubra C.
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El cliente no dejó un comentario.

vince C.
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Unfortunately the computer wasn't working properly so I ran a little late, it wasn't the employee's fault and they were as helpful as they could be.

julie B.
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I like that you can set up your own account and add to your order however, the website is not easy to navigate. I had reserved a 26' truck, 2 packs of moving pads and a furniture dolly. We had to reserve a day early to accommodate our moving helpers who I hired off the U-haul website which was very handy! When the day came to pick up the truck I called to verify and spoke with Phil at the Smokey Point location, who when answering the phone was looking for a battle for whatever reason and upon first speaking he came off as a smart-ass with a bad attitude. When he realized I would be showing up within the hour his attitude changed. The gal who he was training (?) was extremely nice, however Phil didn't get up off his ass to show her what to have ready in the truck or even to sweep out the truck before we got there. I verified with both of them that I had ordered the furniture dolly and 2 packs of moving pads (which should've been in the truck before our arrival) and they both confirmed yep that's what you ordered. We go out to the truck and open the back, it's totally empty other that the layers of dirt in the truck! I go back in to tell them none of what I ordered is in the truck. The gal jumps up to help while Phil is bumbling in his chair to avoid getting up and he tells her "it's in the back just go get it," so I meet her out at the back of the truck and as she's putting the stuff in says, "oh it's pretty dirty in there, did you want me to sweep that out for you?" Well, that would've been nice for that to have been done already with the items of my order in the truck! But, we didn't have time to wait for her to sweep it out so we told her no and went on our way. She was nice and extremely helpful and very customer service savvy, Phil (the one with experience) not so much. We returned the truck and only dealt with her Thank god cuz after dealing with the move, and the "moving helpers" I was on my last nerve!! Wish I could give it 5 stars, but Phil ruined that! Phil needs some customer service refresher courses! The other downside is the website is not a "friendly" website altho' it appears that it is when you first start out. Making changes to your account doesn't show up so YOU can see it, but they can on their end. I had made some changes a couple different times and had to call to verify each time and trying to call and talk to a live human is challenging at best! But...we are MOVED!

Todd M.
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El cliente no dejó un comentario.

Michael H.
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El cliente no dejó un comentario.

Thomas S.
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I was charged for fuel even though I filled it up before returning the vehicle it wasn't clean there was an unmarked large gouge in side panel of the truck and it wasn't present in the awful pretrip pictures provided

Jeff T.
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El cliente no dejó un comentario.

Stanley D.
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Make sure your computer is functioning, so the person trying to help a customer can. Took over an hour to get my rental.

kevin J.
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Great service! Quick and easy.

Kelsie P.
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Supposed to be contactless pick up , it wasn't .. the last inside was less than polite . Truck was beat up , and smelled horrible inside . The gas gage didn't match the paperwork . I choose $29 insurance plan and was charged more .. honestly unhappy with whole experience .. I had to drive with windows down because it smelled so gross .

Elizabeth S.
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El cliente no dejó un comentario.

Matthew S.
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El cliente no dejó un comentario.

ROWENA F.
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Customer service is always awesome!!

SUSAN C.
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The people were great. But U-haul system went down and the night mare began with U-haul. we were given the wrong truck . we called Uhaul they were to fix it and email new paperwork and didn't. The mileage and gas tank were off and we told them before we left with truck When we tried to return truck a day early to destination on paperwork we had and put more gas in truck than what was there originally. Uhaul wanted us to drive it 3 hours the wrong direction to return it when there were several places within 20 miles. We were lucky to get one place close to take truck ( They also were nice and very helpful) but they had to go off of the old paperwork so we were charged for more mileage and extra day and gas. THIS WAS A NIGHMARE EXPERIENCE. I feel they owe us money back and 2 days credit) because of their mess up.

Dave G.
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Small pills in truck rear when I picked it up. Big deal. It did not effect my use. When I returned in aberdeen, I was accused of leaving a filthy truck. I hauled a table and 2 steel benches. I left no mess... Except the little tiny pills in the screw holes on the floor. The receiving jerk will not get my business.

Mark T.
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El cliente no dejó un comentario.

Gwyn P.
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Fast and friendly. Highly recommend.

Kirby H.
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Have the key there. The truck had a flat tire and there was no key in lockbox!!

Jamie C.
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Over charged for mileage by 21 miles. Charged a gas fee when there should not have been. Will never use this site again. Can not give it a low enough score.

Pamela R.
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El cliente no dejó un comentario.

Chris G.
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El cliente no dejó un comentario.

Jason D.
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Did not answer phone. Uhaul said was open til 4 sign said till 5 was closed by 3.

Saul G.
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El cliente no dejó un comentario.

peggy J.
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I had to stop at a gas station and fill the tire tho but other than that it was great

GEORGE C.
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El cliente no dejó un comentario.

Barbara B.
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El cliente no dejó un comentario.

GEORGE C.
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very friendly and efficient

Nancy A.
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El cliente no dejó un comentario.

Tracy S.
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Clean inside cab better. Smelled of sweaty bodies. Otherwise customer service at the actual store was outstanding

Michael R.
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El cliente no dejó un comentario.

Tammy Y.
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I can't remember his name but he is fantastic! great customer service! He always goes above and beyond when I am there! This storage place is always so clean and easy to use! Thank you so much

sharon B.
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Nothing was a great experience!!

christie F.
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Offer a discount when road side assistance is required considering your whole business is about providing reliable transportation for people to move their things.

Alan G.
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Make it very clear on the u-haul website that this location does NOT have a key drop box and that vehicles must be returned during service hours!!! This was problematic for us!!!

mark L.
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Very friendly and helpful!

PAUL R.
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Very helpful and polite gentleman made things very easy

Arletha F.
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That RAMP IS AWFUL!.. To steep to load heavy appliances, boxes everything!! Ramp just way to steep! Would never rent another one!!!

Cheryl C.
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Brakes didn't work. Truck runs rough. Dirty spilled drinks, mud, and other things all over seats did and floors. This was worst place I've ever rented from. Very rude customer service!!!

Emerald P.
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El cliente no dejó un comentario.

BOBBI K.
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Service was superb. The prompt and friendly assistance was appreciated. The truck had a lot of miles on it, but it served its purpose.

JACOB E.
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Took forever to get my keys even though I had checked in on my phone. My reservation was for 9 but it was changed to 10am. So I don't understand the point of mobile check in when it's not available to be used.

Deborah H.
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El cliente no dejó un comentario.

Dorothy P.
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We rented storage units from this facility when we moved into WA state. Excellent customer service, only place I'd go to rent anything.

Peter V.
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Nothing keep up the good work and friendly service

Erik C.
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El cliente no dejó un comentario.

John N.
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El cliente no dejó un comentario.

Cody Q.
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El cliente no dejó un comentario.

John R.
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El cliente no dejó un comentario.

Roger B.
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El cliente no dejó un comentario.

Sheila F.
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Great experience all the way around from pick up to drop off!

LISA L.
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El cliente no dejó un comentario.

Carrie N.
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Answer the phone or call people back. Other than that service was awesome.

Roger B.
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El cliente no dejó un comentario.

Kenneth S.
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Took too long to check Van in because they had the wrong mileage in the computer and since they would not believe the odometer reading I gave them they went out and checked it again and since it still did not match the computer they had to go check it again by someone else. I checked out the $19.99 local rental and went 18 miles in 4 hours to the tune of $48.00 ish and was made to wait while they fixed their mileage issue.

Christopher M.
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El cliente no dejó un comentario.

Richard M.
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Excellent service from office staff.

C James C.
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Always will be my neighborhood store. So helpful

Shelley C.
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Key drop box Please clarrify what part of contract needs to be left, & if needs to be left. Great experience!

lauren R.
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El cliente no dejó un comentario.

C James C.
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This is MY neighborhood UHaul dealer and I Cannot say enough good things.

Whitney B.
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El cliente no dejó un comentario.

Don H.
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El cliente no dejó un comentario.

Aaron N.
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Radiator blow in the truck. Took 4 hours to get it towed. Then to get a replacement truck took 5 calls and then 45 mins at the uhaul center to get the truck.

Kari H.
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El cliente no dejó un comentario.

Helen B.
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El cliente no dejó un comentario.

Ed O.
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wash the windows on the inside. other than that everything was great

Smokey Point Sel S.
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Lisa was wonderful to work with.

Mari J.
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Next time the clerk needs to go out and inspect the truck with the rental person , and the truck was filthy only thing good I can say about the truck is it was full of gas and it was only a-year-old !

Debra S.
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U-Haul should not give a reservation for a truck size that they can't supply. Other companies tell you that that size is not available. Not reserve the size you want and then less than 24 hours before pickup, tell you that the size is not available. Probably will not use u-haul again!

Matthew K.
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El cliente no dejó un comentario.

Carlos M.
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The unit was extremely dirty and nasty.

Kevin N.
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Great place to get a uhaul

joseph D.
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El cliente no dejó un comentario.

kevin J.
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El cliente no dejó un comentario.

Penny G.
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This worked perfect for my needs. I appreciated the fact that you were open on a Sunday! Made the process mych easier!

Tyler K.
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El cliente no dejó un comentario.

Frances G.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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