Comentarios del cliente para Smokey Point Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Smokey Point Self Storage

Grado total:

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Tammy Y. en

Grado:

I can’t remember his name but he is fantastic! great customer service! He always goes above and beyond when I am there! This storage place is always so clean and easy to use! Thank you so much

sharon B. en

Grado:

Nothing was a great experience!!

christie F. en

Grado:

Offer a discount when road side assistance is required considering your whole business is about providing reliable transportation for people to move their things.

Alan G. en

Grado:

Make it very clear on the u-haul website that this location does NOT have a key drop box and that vehicles must be returned during service hours!!! This was problematic for us!!!

mark L. en

Grado:

Very friendly and helpful!

PAUL R. en

Grado:

Very helpful and polite gentleman made things very easy

Arletha F. en

Grado:

That RAMP IS AWFUL!.. To steep to load heavy appliances, boxes everything!! Ramp just way to steep! Would never rent another one!!!

Cheryl C. en

Grado:

Brakes didn't work. Truck runs rough. Dirty spilled drinks, mud, and other things all over seats did and floors. This was worst place I've ever rented from. Very rude customer service!!!

Emerald P. en

Grado:

El cliente no dejó un comentario.

BOBBI K. en

Grado:

Service was superb. The prompt and friendly assistance was appreciated. The truck had a lot of miles on it, but it served its purpose.

JACOB E. en

Grado:

Took forever to get my keys even though I had checked in on my phone. My reservation was for 9 but it was changed to 10am. So I don’t understand the point of mobile check in when it’s not available to be used.

Deborah H. en

Grado:

El cliente no dejó un comentario.

Dorothy P. en

Grado:

We rented storage units from this facility when we moved into WA state. Excellent customer service, only place I'd go to rent anything.

Peter V. en

Grado:

Nothing keep up the good work and friendly service

Erik C. en

Grado:

El cliente no dejó un comentario.

John N. en

Grado:

El cliente no dejó un comentario.

Cody Q. en

Grado:

El cliente no dejó un comentario.

John R. en

Grado:

El cliente no dejó un comentario.

Roger B. en

Grado:

El cliente no dejó un comentario.

Sheila F. en

Grado:

Great experience all the way around from pick up to drop off!

LISA L. en

Grado:

El cliente no dejó un comentario.

Carrie N. en

Grado:

Answer the phone or call people back. Other than that service was awesome.

Roger B. en

Grado:

El cliente no dejó un comentario.

Kenneth S. en

Grado:

Took too long to check Van in because they had the wrong mileage in the computer and since they would not believe the odometer reading I gave them they went out and checked it again and since it still did not match the computer they had to go check it again by someone else. I checked out the $19.99 local rental and went 18 miles in 4 hours to the tune of $48.00 ish and was made to wait while they fixed their mileage issue.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Richard M. en

Grado:

Excellent service from office staff.

C James C. en

Grado:

Always will be my neighborhood store. So helpful

Shelley C. en

Grado:

Key drop box Please clarrify what part of contract needs to be left, & if needs to be left. Great experience!

lauren R. en

Grado:

El cliente no dejó un comentario.

C James C. en

Grado:

This is MY neighborhood UHaul dealer and I Cannot say enough good things.

Whitney B. en

Grado:

El cliente no dejó un comentario.

Don H. en

Grado:

El cliente no dejó un comentario.

Aaron N. en

Grado:

Radiator blow in the truck. Took 4 hours to get it towed. Then to get a replacement truck took 5 calls and then 45 mins at the uhaul center to get the truck.

Kari H. en

Grado:

El cliente no dejó un comentario.

Helen B. en

Grado:

El cliente no dejó un comentario.

Ed O. en

Grado:

wash the windows on the inside. other than that everything was great

Smokey Point Sel S. en

Grado:

Lisa was wonderful to work with.

Mari J. en

Grado:

Next time the clerk needs to go out and inspect the truck with the rental person , and the truck was filthy only thing good I can say about the truck is it was full of gas and it was only a-year-old !

Debra S. en

Grado:

U-Haul should not give a reservation for a truck size that they can't supply. Other companies tell you that that size is not available. Not reserve the size you want and then less than 24 hours before pickup, tell you that the size is not available. Probably will not use u-haul again!

Matthew K. en

Grado:

El cliente no dejó un comentario.

Carlos M. en

Grado:

The unit was extremely dirty and nasty.

Kevin N. en

Grado:

Great place to get a uhaul

joseph D. en

Grado:

El cliente no dejó un comentario.

kevin J. en

Grado:

El cliente no dejó un comentario.

Penny G. en

Grado:

This worked perfect for my needs. I appreciated the fact that you were open on a Sunday! Made the process mych easier!

Tyler K. en

Grado:

El cliente no dejó un comentario.

Frances G. en

Grado:

El cliente no dejó un comentario.

Cathleen F. en

Grado:

Fil was very nice and fast

Judy G. en

Grado:

Friendly Customer Service - Thank You :)

connie T. en

Grado:

Phil is great to work with...he’s professional yet friendly and goes the extra mile to make sure his customer’s needs are met!!!

Deborah F. en

Grado:

El cliente no dejó un comentario.

Brenda N. en

Grado:

El cliente no dejó un comentario.

William I. en

Grado:

At about 55-60 mph the truck would shake so bad that I wouldn’t be able to use the side mirrors. It was one of the most uncomfortable ride I’ve ever had.

todd B. en

Grado:

El cliente no dejó un comentario.

Rudolph U. en

Grado:

We had ordered a bag of moving blankets. They were not in the van, we were sent to another location to get them. Went there immediately but when arrived we were told: sorry made a mistake, do not have any. The story at the 2 nd location. Finally the 3rd time we got the blankets. The first 2 had confirmed over the phone that they had them, but they did not. It was very frustrating driving all over town with a 26ft truck chasing blankets.

coralee S. en

Grado:

no one checked the truck to verify mileage and gas consumption when we dropped the truck off. I would have been more comfortable with immediate confirmation. Uhaul was very flexible in allowing me to change the drop off location at the last minute.

Shawn S. en

Grado:

Twice I was notified that the equipment I originally reserved was either not available or not in the location listed on the reservation site. As a result, I had to make multiple trips (an additional 400 miles worth). Another issue was the brakes, which were going out, as well as a faulty tow sensor, which made driving down steep incline challenging.

Chena J. en

Grado:

El cliente no dejó un comentario.

Filmore P. en

Grado:

El cliente no dejó un comentario.

William C. en

Grado:

El cliente no dejó un comentario.

David L. en

Grado:

El cliente no dejó un comentario.

Jim C. en

Grado:

The truck was fine but the back didn’t look like it had been swept out after the last rental before me and there was a couple of string “tie-downs” left that were all knotted so I had to cut them out. Otherwise the truck was great and the staff at Smokey Point Self Storage wasn’t greatvto deal with as well! Thanks!

Michael R. en

Grado:

We rented last minute. Found your place. Easy to get to. The gal that helped us was very friendly, patient and answered all our questions. #greatservice

JOHN E. en

Grado:

It was easy and fast.

tyrone M. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

El cliente no dejó un comentario.

Heidi G. en

Grado:

El cliente no dejó un comentario.

Dallas D. en

Grado:

The manager Fhil, was amazing he called U-Haul for me and everything and told them charge me so many different fees too take them off. But unfortunately U-Haul has still not.!!! I had nothing but problems first they didn’t have the truck they promised U-Haul then they charged me all these extra charges. Then they told me the day before to drop it off at a place that wasent even open!!! Never again!!

Kristina D. en

Grado:

When I picked up the truck and drove it to the house we were moving out of, I pulled the ramp out and it had dirt and leaves on it.

Tyler W. en

Grado:

Always very convient for return of my annual uhual rental experience. Very professional, kind & convient return experience. Thanks.

Dunya O. en

Grado:

back up cameras, child latches for carseat, cruise control would of been nice.

Kevin T. en

Grado:

I have to say this was a very poor experience...I don’t want to say anything poor of the location in smoky point...he was nice....however it was no where near the reservation I booked 45 min each way out of my way....If I didn’t call in to confirm my equipment rental ....I would have showed up to the location and have no equipment...this was a very important move for my mother in law....for her house sold and we had to have her out that weekend....I had to take time off work and rearrange not only my schedule but many others...I couldn’t imagine what the situation would have been if I had shown up to the location I scheduled for to have no moving equipment....I couldn’t imagine getting her moved and what it would have done to the fine people I had lined up to help this move...I thought it to be ironic on a plaque in the office in smoky point the mission statement says we do what we say...I had to take a sec and understand how far from the truth that was....I got a 50$ credit for my trouble...I found that to be insulting...my 2 hrs off work cost me much more than that..not to say all the inconvenience....I am very disappointed with the communication the non caring aditude that my situation was not U-Hauls situation...even though it was something U-Haul created....

Debra R. en

Grado:

El cliente no dejó un comentario.

Don E. en

Grado:

El cliente no dejó un comentario.

Michael B. en

Grado:

All good

jeffrey O. en

Grado:

When you reserve a truck and location. Please notify customer by phone if you change location and size of truck with out notice.

Greg B. en

Grado:

El cliente no dejó un comentario.

Hannah G. en

Grado:

We had less than a quarter tank of gas in the Truck when we picked it up. Also, Uhaul changed our pick up location three times within 72 hours. SO FRUSTRATING. Terrible experience.

Daniel H. en

Grado:

Drop off location was sympathetic and excellent. I will use their storage services but will never rent Uhaul through their location or anywhere else. Sad for them to not get the commission, the man I spoke with was very friendly.

John M. en

Grado:

El cliente no dejó un comentario.

Angela P. en

Grado:

I initially made a reservation through the 800 call center as I was instructed to do by a local dealer. The call center then instructed me to complete the registration online through a link that he was going to send, which I did. I included all of my info and paying info. Two hours before I was going to pick up the van I received a call from the local dealer who told me that the van was given to someone else who had called the call center that morning. WHAT?! I was then directed to another facility out of my way which involved alot heavier traffic. The local dealer said that there was nothing she could do about it. I don't think so. When she was informed about another party taking the van from the call center I believe she should have stood her ground and protect her customer and have them redirect the new party to another dealer. I then called the call center myself and was redirected to a reservation manager who explained that whoever made the reservation with the new party did not see that I had an online reservation already made. What's the point of having the online reservation if they aren't going to look for it?! I ended up having to recall the reservation center and change mine newly made one from a very inconvienent dealer to another which was closer.Mind you, these phone calls all had a waiting period of at least 15-20 minutes. I was very unhappy with the service. I initially wanted a 10 to 15ft truck but there were none available at all within a 25 mile radius out of at least 30 dealers. The van they talked me into getting was suppose to hold a queen mattress set, couch, and dresser, as an example of the holding size. It was nothing close to holding that much. HUGE disappointment all the way around!!! I will NEVER use U-Haul again!!

Steven S. en

Grado:

Drop these people as a uhaul franchise

Margie R. en

Grado:

El cliente no dejó un comentario.

Esther B. en

Grado:

El cliente no dejó un comentario.

Stanley S. en

Grado:

El cliente no dejó un comentario.

Ryan B. en

Grado:

El cliente no dejó un comentario.

Kathline H. en

Grado:

El cliente no dejó un comentario.

Caera G. en

Grado:

I just want to express my appreciation for this location being flexible, and helping to correct an error made by some central "traffic" department of Uhaul. The location personnel understood how stressful it was for me to deal with the added hassle from Uhaul's mistake, but stayed calm and friendly with me, and really helped improve my morning. Thank you!

Jason T. en

Grado:

Wonderful staff and Clean equipment

VICTOR B. en

Grado:

I reserved my U-haul for pick-up at BullDog in Smokey Point, but they sent me to they called Anchor Storage which was difficult to find since it was no longer using that business name. I should have been notified of the location change before I arrived. Also, U-haul had added an unwarranted e-alert to my name which further wasted my time. Additonally, my rental truck needed new windshield wipers which made for a long and dangerous rainy drive from Washington to Oregon, made for poor visibilty accompanied by a horrible chattering. Windshield wipers are a safety item and should be replaced often, especially in the winter.

Cheryl H. en

Grado:

Van was dirty, I was hauling a mattress and thank goodness I bought a mattress bag. Mud on running panels, floor of front. Mud and brush, pine needles in back of van.

JARED A. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Justin C. en

Grado:

I had to drive up to Marysville from Shoreline for a 26 footer. Would be nice to have something available closer.

Rick J. en

Grado:

Professional & Pleasant - would use this location again!!

paul P. en

Grado:

El cliente no dejó un comentario.

Cheryl M. en

Grado:

I did not receive with a full tank of gas when I picked up? I let them know it was only 3/4 of the way full and no adjustment was made! He just explained they are having issues with people stealing gas from them!

JAMES S. en

Grado:

Let me lol I would never recommend Smokey Point round place to rent U-Haul to anybody the person did not return phone call after wor

Steven M. en

Grado:

Clean the truck windows and make sure there aren't corn nuts under the seat because during the move tthey went every where and I had to clean it out

Pam W. en

Grado:

No parking