Customer Reviews for Smokers Den
(U-Haul Neighborhood Dealer)

43 reviews

504 W Wilson St   Tarboro, NC 27886

(252) 774-5372

Office Hours

  • Mon-Sun: 9 am–7 pm

Services at this Location:

Contact Us

(252) 774-5372

504 W Wilson St
Tarboro, NC 27886

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

LESTER LEWIS 
Rating:
5.0

i left suitcases in the uhaul

Peyton Johnson 
Rating:
5.0

Customer did not leave a comment.

Lolita Roberts 
Rating:
4.0

Customer did not leave a comment.

David Musick 
Rating:
1.0

I had the U-Haul less than a day and was charged for five days

Kimberly Thigpen 
Rating:
5.0

Customer did not leave a comment.

Jennifer Craddock 
Rating:
4.0

Customer did not leave a comment.

Tracy Wistrand 
Rating:
3.0

Customer did not leave a comment.

Justin Laughter 
Rating:
5.0

Customer did not leave a comment.

Duane Oseguera 
Rating:
4.0

We did have to borrow a broom from the local office to do a little last minute sprucing up of the inside of the trailer. The also did have what we needed. Staff was very friendly and easy to work with. There was some questions about what we were billed for the one day rental...that was easily resolved to our satisfaction.

Elmer Moore 
Rating:
5.0

Customer did not leave a comment.

HEATHER WHITEHURST 
Rating:
5.0

N/A

Ruby Mitchell 
Rating:
3.0

There was no support staff available to assist me with attaching and detaching the rental trailer. This was a very unpleasant experience. If all Uhaul centers do not offer assistance with these types of rentals I will not rent from them ever again. An improvement would be to require your rental sites to offer some type of customer assistance with trailer hookups.

Cynthia Summers 
Rating:
5.0

Customer did not leave a comment.

Timothy Chafin 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Lane 
Rating:
5.0

Their service was thorough and quick. They provided great customer service. Thank you

donna saari 
Rating:
5.0

Customer did not leave a comment.

wayme boyette 
Rating:
2.0

Customer did not leave a comment.

JOHN Clayton 
Rating:
5.0

Customer did not leave a comment.

Adrian Brown 
Rating:
5.0

Customer did not leave a comment.

Caroly Meadows 
Rating:
5.0

Park all of the trucks facing outwards so drivers don't have to back up to get out of the parking lot.

Joahne Penney 
Rating:
4.0

Customer did not leave a comment.

Monroe Williamson 
Rating:
4.0

good service

hubert whitehead 
Rating:
2.0

I received a text saying to pick the trailer up in Princeville, but upon arrival there was no one there. After a phone call I was instructed to go to Tarboro. Upon my arrival there there wasn't anybody to hook up the trailer. I paid one of their customers $20 to hook it up for me. Not very satisfied with the service.

Karen Viers 
Rating:
5.0

Great service and clean establishment.

robbie coats 
Rating:
5.0

Customer did not leave a comment.

Effie Dale 
Rating:
4.0

Consider reducing the drop off fee. I feel the price to do so way not a fair price.

CLARENCE SILLS 
Rating:
1.0

You could start by having the truck we rented and paid for. Unacceptable!!! Once the store opened and the clerk saw that the truck wasn’t there she should have immediately started making some calls. We ended up with a truck way too large for our needs dead on empty when we got in it. It got our whole day off schedule.

Bruce Rhodes 
Rating:
1.0

They charged me for fuel and it was right we're they said put it I even called back and she said she would fix it but today they took it out of my bank no credit back they took it not good service

Shawn Oliver 
Rating:
5.0

Everything went well

robert hitt 
Rating:
2.0

Customer did not leave a comment.

Kaitlyn DiResta 
Rating:
3.0

Customer did not leave a comment.

John Hamilton 
Rating:
3.0

Customer did not leave a comment.

Daniel Borro 
Rating:
4.0

Needed to be greased on tire strap rachets.

james russ 
Rating:
5.0

Customer did not leave a comment.

MARY FLOWERS 
Rating:
5.0

Customer did not leave a comment.

Adrian Bostick 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE KILLEBREW 
Rating:
5.0

Customer did not leave a comment.

victoria gilbert 
Rating:
4.0

Customer did not leave a comment.

Julie Barnette 
Rating:
2.0

The cargo area had leaves and other debris. The reservation was for a 2-day rental with 225 miles included; the day before the rental, received a phone call that we had to pick a truck up at a location 30miles away; at pickup, the U-Haul representative changed the rental into a 1-day with only 30 miles! I'm waiting for the U-Haul investigation to complete, but right now I've been charged DOUBLE the amount that I should have paid.

Michael Butler 
Rating:
5.0

Same issue here; your software is terrible to navigate...Smokers Den was very nice, helpful and friendly....I would go there to rent....

Randy Beaman 
Rating:
5.0

no complaints

Joey Webb 
Rating:
3.0

Customer did not leave a comment.

Shelby Plowman 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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