Customer Reviews for Slade BP
(U-Haul Neighborhood Dealer)

1,054 reviews

524 Reisterstown Rd   Pikesville, MD 21208
(No Customer Parking)

(410) 653-0862

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 8:30 am–5 pm

Services at this Location:

Contact Us

(410) 653-0862

524 Reisterstown Rd
Pikesville, MD 21208
(No Customer Parking)

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–7 pm
  • Sun: 8:30 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Our drop off location was changed after we already arrived to our drop off site, and the woman with U-Haul that I spoke to was rude and pretty much told me too bad and to drive to the new location. Plus I was charged for the extra miles because of U-Haul’s mistake. The man at the drop off never spoke a word to me, just took the key back and just stared at me,

Abigail Freeland 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH BANKS 
Rating:
5.0

Customer did not leave a comment.

MAYRA ORTIZ 
Rating:
3.0

Customer did not leave a comment.

Brandon Pfeffer 
Rating:
4.0

Customer did not leave a comment.

Md Mamunul 
Rating:
2.0

The refund of money is very slow and unprofessional and poor customer service for customer service to charge you to talk to someone is very sad

Audra Dorsey 
Rating:
5.0

Customer did not leave a comment.

david nafisi 
Rating:
1.0

Staff unfriendly and not helpful.

Robert Barberi 
Rating:
1.0

The apps location finder wouldn't work, so I had to go in and speak to the attendant. He was less than thrilled and almost combative in trying to work through the issue. The vehicle was dirty and had a comb in the console. The vehicle had scrapes all across the roof and scrapes across the sides. Dirty interior and just overall unpleasant experience overall mainly because of the hostile attendant. This person should not be a representative of the UHAUL brand.

Clayton Boozell 
Rating:
5.0

Customer did not leave a comment.

Onika Chambers 
Rating:
2.0

The check engine light came on and the transmission started malfunctioning. The truck would not switch gears. U had to pull over on the side of the road. I thought I was going to be stranded. The truck would not go in reverse. There was no furniture pads in the truck. Ask the cashier. Who turned around and gave me dirty furniture blankets. Very disappointed in this U-Haul rental.

KEVIN MCBRIDE 
Rating:
5.0

Customer did not leave a comment.

Louretha Shelton 
Rating:
5.0

Customer did not leave a comment.

Alvin Sams 
Rating:
3.0

Clean vehicle’s and step up on customer service, you guys provide a service which we pay for and we want to feel that customers satisfaction is tops. Overall I give a C

Derek Jones 
Rating:
3.0

The equipment was clean but the engine sounds like it needed work. Overall the customer representative was quite pleasant.

DEBRA MULLINEAUX 
Rating:
1.0

Clean the vans , give specific instructions and be clear on actual pricing.

james keaton 
Rating:
5.0

Customer did not leave a comment.

Michael Weber 
Rating:
2.0

The customer service was poor. The equipment was not available in the truck and had to be located. The front desk clerk was hard to understand and did not seem interested in assisting me.

Lavar Britton 
Rating:
5.0

Customer did not leave a comment.

Tshira Longus 
Rating:
4.0

Customer did not leave a comment.

sherri bearman 
Rating:
5.0

The cost of renting this vehicle far exceeded the cost of $19.95 per day when I had the vehicle for 2 days and drove less than 15 miles. I was charged $22.11 on the day I returned the vehicle. Prior to that I was charged $38.82 and $66.64 on the day I rented the vehicle, A grand total of $127.62.

JOAN DELORES 
Rating:
4.0

Customer did not leave a comment.

S Johnson 
Rating:
5.0

Customer did not leave a comment.

Chaim Ziman 
Rating:
4.0

Customer did not leave a comment.

mahmoud radwan 
Rating:
5.0

Customer did not leave a comment.

Gregg Levitan 
Rating:
4.0

Would have liked to receive better communication with extending the rental instead of calling the police and marking it as stolen…

Raymond Fenwick 
Rating:
1.0

Customer did not leave a comment.

Mateus Araujo Silva 
Rating:
1.0

i was very dissatisfied and disappointed. the internet was slow. i had to wait for over 30 mins! never again

rachael agbaje 
Rating:
3.0

Customer did not leave a comment.

jesse l 
Rating:
3.0

Customer did not leave a comment.

Kimberly Colomb 
Rating:
5.0

Customer did not leave a comment.

Justin Webster 
Rating:
5.0

Customer did not leave a comment.

DANIEL LASSON 
Rating:
3.0

Customer did not leave a comment.

lisa giannetti 
Rating:
1.0

Customer did not leave a comment.

PATRICIA ELAINE ROSEBOROUGH 
Rating:
1.0

The “system was down” and the person behind the counter struggled to communicate what needed to happen until we mentioned going to a different pickup location.

Helena Clauhs 
Rating:
5.0

Customer did not leave a comment.

donnell thomas 
Rating:
3.0

They people at the BP station were unfriendly and rude. When I went to check in, the app wasn’t working right (In my experience, it never does work correctly). I went into the station and there were two men working there. When I asked for help, they pointed at each other. Didn’t say a word. Then they told me to wait. After getting my name and credit card, the three the key at me through the slot. Basically no service at all.

Jonathan Sachs 
Rating:
1.0

The system is too slow and I had to download the app to even get my truck

Alyson Easley 
Rating:
5.0

Customer did not leave a comment.

Sapphyre Rodriguez 
Rating:
2.0

Customer did not leave a comment.

John Dorapalli 
Rating:
2.0

Customer did not leave a comment.

William Cawthern 
Rating:
2.0

This location was not friendly or very welcoming

Whitney Camphor 
Rating:
5.0

Customer did not leave a comment.

Hector Rodriguez 
Rating:
3.0

The attendant was not pleasant to deal with, and I left there feeling displeased.

Samuel Eades 
Rating:
3.0

Customer did not leave a comment.

brittany cabell 
Rating:
1.0

Be more friendly, courteous and professional. I had to wait around for 20 minutes to get checked out. The man barely acknowledged my presence. They gave me a truck with less than a quarter tank of gas. I put 10 gallons in as a friendly gesture and the guy didn't even thank me. I checked in online, bought the insurance, used my credit card and I had to do that all over with my driver's license, by the insurance and give him my credit card. The man was downright rude, I will never go back there again. I barely had the truck for 2 hours and went less than 7 miles and it cost me 45 bucks. The sign says $19.95. I'll go to Home Depot next time I need a rental.

Stan Bortner 
Rating:
1.0

Customer did not leave a comment.

Harrison Haynes 
Rating:
2.0

The truck I reserved was not available at scheduled time. When 1,5 hours later it was returned by the previous customer, it turned out to be broken, so the attendant had to move me to a bigger truck, while keeping the same rate. Which would be ok, if it didn't take another hour. This wait made us late everywhere and we were unable to complete our move in one day, as we hoped. On top of that, when I got my receipt in the email, turns out he charged me twice for a single hand dolley... I'm not going back to argue for $7, but I'm also not renting at that location again.

Aleksandr Kagalnitskiy 
Rating:
2.0

I would have appreciated more of customer interaction as far as pre-trip of the vehicle as well as equipment and to acknowledge its proper way of usages. I had to make what would have been several trips before using the rented equipment. One was before even using it I dicover that the dolly wheel clip was broken and resulted the wheel had fallen off. Secondly, the door had gotten jammed and wouldn't shut but just so happened I discovered the one side of the door jumped its track and I was able to correct it. And for the short time I had the truck it was such a inconvenience timely and cost-effective.

Jonathan Wells 
Rating:
5.0

Customer did not leave a comment.

John Peters jr 
Rating:
5.0

Completely Satisfied.

Stephanie Green 
Rating:
5.0

Customer did not leave a comment.

Sapphyre Rodriguez 
Rating:
4.0

Give 24hrfromrent time

Johnnie Britt 
Rating:
3.0

Difficult to communicate

Wenrui Huang 
Rating:
5.0

Customer did not leave a comment.

LANA ELEY 
Rating:
1.0

The male that assisted me was rather stand offish and seemed liked he didn't want to be bother. He took my info Gave me my key and said your truck outside you can find the number on the body. I was supposed to return the truck at 5 but I needed it a little longer so asked him about extended not another day but for the same day he told me that is $20. WHAT... that's another day then. After I said that he said ok I won't charge you. Now I felt like he really tried to rip me off. When I returned it he checked the miles and fuel and said as he was walking away from me you will get your receipt in the email. His back was towards me so I asked him again he kept walking and repeated his self. Now I'm a lil fire cracker but I was too tired moving all my stuff with just me and my nephew to fuss his a double ss out. I'm sure he wouldn't have handled a man like that. Oh and the back was dirty. I swept before I loaded my things...

jerrishe nedd 
Rating:
2.0

The return experience was not pleasant. The attendant was rude, barely spoke loud enough to hear and couldn’t give instructions so it took 20 mins.

Joshua Levine 
Rating:
5.0

Customer did not leave a comment.

Samantha Willard 
Rating:
5.0

Keep the good work going 👍

Chuks Ugeh 
Rating:
4.0

Customer did not leave a comment.

Arthur Johnson 
Rating:
4.0

Customer did not leave a comment.

Theresa Bates 
Rating:
5.0

Excellent customer service provided all the time..

KALLAAD WATKINS-CEPADA 
Rating:
4.0

Customer did not leave a comment.

Sonya Robinson 
Rating:
5.0

Respectfully and professionally accommodating.

William Beverley 
Rating:
2.0

NotO!!!! I obtained the truck over the internet an requested the open return but it was changed to one way. When i returned the truck I to the location near my home I was charged an extra 138.00. Because it was not returned to the same location I got it from. Not fair. The drop off location was nice. Where I got it from the guy tried to push the button on my phone so I could accept the condition of the truck before I could inspect it. The condition had dents and other scratches.

Dawn Chapman 
Rating:
5.0

Customer did not leave a comment.

Sherry Golden 
Rating:
3.0

The battery on the vehicle died on the way back. I was already late at that point. No didn't have a great experience paying 200.00 for a little truck that battery died. Next time I will make reservations early and at another uhaul

Stephanie Carter 
Rating:
5.0

Customer did not leave a comment.

edwin coreas 
Rating:
1.0

No longer associate with this location. I tried to begin my reservation and was rudely told they only provide this service from 7 to 7 despite advertising 24/7. Return the next day and they don’t have the furniture dolly or other moving items. Tried to extend my trip and rudely told to call U-Haul. Returned the truck at the scheduled time and waited for the receipt to be told the machine was running slow and they would email me a copy. Finally copy lists extra days and being charged for items I never had. Absolutely horrible. I need to discuss this “contract” with a U-Haul representative.

Jacob Compher 
Rating:
3.0

Disrespectful and unprofessional. Will never rent from this location in the future.

ALLAN GREENBERG 
Rating:
5.0

Customer did not leave a comment.

Henry Pauli 
Rating:
5.0

Customer did not leave a comment.

jerome charles 
Rating:
2.0

The worker was terribly unhelpful.

Jayant Uberoi 
Rating:
5.0

Customer did not leave a comment.

Jerome Charles 
Rating:
4.0

I didn’t get a receipt and that is my only concern.

morissa jackson 
Rating:
3.0

The truck smelled like weed. I did inform this location of the smell and they sprayed air freshener.

Danielle Fowlkes 
Rating:
3.0

It was ok. I do feel like I was overcharged

RAQUEL LAKE 
Rating:
5.0

Customer did not leave a comment.

Mark Burnham 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Blumenstein 
Rating:
1.0

The rental associate was very rude. I returned the equipment and filled with gas. The told me I could not keep the vehicle for more than one day. When I returned the vehicle he changed for an extra day because I was 25 minutes past the returned time. He have very poor costumer service. I would never return to that location.

Maurice Mcghie 
Rating:
3.0

Customer did not leave a comment.

Yoav Elan 
Rating:
1.0

Remit was the cashier and representative. He was disrespectful, rude and a total Jerk. His stereotypical comments were insulting and unacceptable. I reported the incident to the owner and received a passive response. I will never go back there to purchase or rent anything. Including gas. This business does not deserve my patronage and I will share my horrible expert with others for years to come!!!

gordon hansley 
Rating:
1.0

The guy over the counter was nasty and rude. Will never recommend this location.

Shawnay Briscoe 
Rating:
5.0

Service is excellent...no improvements to add.

Lillie Thomas 
Rating:
4.0

Online process is not user friendly. Webpages have a hard time loading and attaching pictures. Lots of dirt and dust inside trailer.

Janie Chen 
Rating:
5.0

Customer did not leave a comment.

Donna Jones 
Rating:
5.0

Customer did not leave a comment.

deone marable 
Rating:
5.0

Customer did not leave a comment.

Henry Pauli 
Rating:
3.0

Customer did not leave a comment.

Takiara Witt 
Rating:
1.0

They gave my uhaul to someone else. Had to wait almost an hour to be helped. The man working the register for the gas station was also the uhaul agent.

jean tagro 
Rating:
1.0

Your attendants on both days were very lazy, didn't feel like doing their job in any appreciable way and were down right rude and disrespectful. It was a very horrible experience I've had with any company.

Ngozi Duru 
Rating:
1.0

Customer did not leave a comment.

Ngozi duru 
Rating:
5.0

Customer did not leave a comment.

alicia cox 
Rating:
5.0

Customer did not leave a comment.

Michoel Stein 
Rating:
3.0

The app check in didn’t work, so I had to go inside.

Scott Athen 
Rating:
5.0

Customer did not leave a comment.

ilona winter 
Rating:
5.0

Customer did not leave a comment.

Brenda Hightower 
Rating:
5.0

Customer did not leave a comment.

Ivan Demin 
Rating:
1.0

I habe a picture of were where the gas was when i picked it and refueledthe van back just as it was buy i was still charged for gas.Also, i brought the truck back right before the time i took it and they still chargedme another day claiming i past the time and the time they said they said they gave me the key i had not even met with them. They were dubious, rude and very unpleasant. I have pictures to show as proof

Immaculate Agboifo 
Rating:
5.0

Everyone there exactly what it what is it done no problem everything went smoothly

xavier wilson 
No reviews have been submitted for this location.

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