Customer Reviews for Skyline Self Storage Boat and RV
(U-Haul Neighborhood Dealer)

646 reviews

702-910 Johnstonville Rd   Susanville, CA 96130

(530) 250-3163

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(530) 250-3163

702-910 Johnstonville Rd
Susanville, CA 96130

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3:30 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 4:30 pm
  • Sunday:
    10 am - 12 pm / 1 pm - 2:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

John McEldowney 
Rating:
5.0

Everything went well!! The folks at Skyline made the entire experience a true pleasure. From getting the trailer ready and hooked up, to purchasing boxes, everything went very well. Super customer service and very much appreciated!

Dave Klanica 
Rating:
5.0

Friendly people, quick pickup, great experience.

Michael Andrade 
Rating:
5.0

Customer did not leave a comment.

Damien Morrison 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Charles Boston 
Rating:
5.0

Staff were helpful, friendly, easy to work with and accommodating when I needed to extend my rental for an extra day.

Robert Craddock 
Rating:
5.0

Customer did not leave a comment.

Eddie Bowles 
Rating:
5.0

Great customer service, positive experience

Raymond York 
Rating:
4.0

Customer did not leave a comment.

Robert Scheff 
Rating:
5.0

Customer did not leave a comment.

marrisa gomez 
Rating:
5.0

Customer did not leave a comment.

Jason Farnsworth 
Rating:
5.0

Best drop off location I have ever used

Jon Robinson 
Rating:
5.0

Customer did not leave a comment.

Jon Robinson 
Rating:
5.0

Customer did not leave a comment.

Suzanne Caragan 
Rating:
5.0

Customer did not leave a comment.

Roberto Maravilla-Plancarte 
Rating:
5.0

Customer did not leave a comment.

Jon Robinson 
Rating:
3.0

The trailer obviously had been recently used to haul dirt and not washed out. great location but do not seem interested in building business.

James McCarthy 
Rating:
4.0

Customer did not leave a comment.

Donald Heynen 
Rating:
5.0

Customer did not leave a comment.

Susan Mckenzie 
Rating:
3.0

Customer did not leave a comment.

dan blanchard 
Rating:
5.0

Customer did not leave a comment.

Susan Mckenzie 
Rating:
5.0

Great

Robin Robinson 
Rating:
5.0

The folks here were great, the computers were very slow; not their fault.

James Toney 
Rating:
4.0

The floor of the truck was covered in some type of oil. Slipped and fell while loading my items. Had to wash down the entire bed with cleaner and paper towels and still ended up tracking it all over my new house unintentionally. Called the office to let them know and the women who answered just replied "you got the insurance didn't you?"

Chris Villers 
Rating:
5.0

Helpful install and drop off crews.

Susan Morrison 
Rating:
5.0

Customer did not leave a comment.

Kim Page 
Rating:
4.0

Customer did not leave a comment.

Charlotte Belk 
Rating:
5.0

Loved our easy phone communication and list of to-dod

Kimberly Page 
Rating:
5.0

Good

Dennis Holcomb 
Rating:
5.0

Customer did not leave a comment.

Lesley Hubbard 
Rating:
5.0

Customer did not leave a comment.

Wayne Riggs 
Rating:
5.0

Customer did not leave a comment.

JOHN HANNA JR. 
Rating:
5.0

Customer did not leave a comment.

Kim Carson 
Rating:
5.0

There was a loose screw on the rear license plate light. Since I returned the truck after business hours and I did not have a phillips screwdriver to tighten the screw, I had no way of sharing this information with the return location. The shroud over the engine has a gap. Some one of my party put some papers in this gap. The papers got sucked up into the engine compartment and blew out onto the road. Maybe some red tape would have warned that this gap leads to the outside world. Returning the truck outside of normal business hours and parking it outside the locked gate, what stops somebody from siphoning out the truck's gasoline?

David Prater 
Rating:
4.0

No comments necessary.

Daniel Darnall 
Rating:
5.0

Customer did not leave a comment.

christian sakellariou 
Rating:
5.0

Customer did not leave a comment.

holly cook-stading 
Rating:
5.0

Great customer service and very helpful.

ROBERT SCHRAG 
Rating:
5.0

Lady at dropoff was there in a jiffy, and made it easy!

christian sakellariou 
Rating:
5.0

All good

John Vincent 
Rating:
5.0

Customer did not leave a comment.

Marilyn Hutchins 
Rating:
5.0

Customer did not leave a comment.

Laureen Kinnaman 
Rating:
5.0

Customer did not leave a comment.

Melissa Reed 
Rating:
5.0

Customer did not leave a comment.

Clifton Brockman 
Rating:
5.0

Excellent, fast and curtious service. Highly recommend.

Patrick MacDonald 
Rating:
4.0

The Reno u haul called me and ask if I would deliver the trailer to a Reno location for fifty dollars that’s a 200 mile drive round trip who ever was in charge of that call ( not the caller ) must be crazy .

Rick Kaiser 
Rating:
5.0

Customer did not leave a comment.

Debbie Thomas 
Rating:
5.0

Customer did not leave a comment.

Brian Warren 
Rating:
5.0

Customer did not leave a comment.

Ron Leal 
Rating:
4.0

Customer did not leave a comment.

Amber Beatty 
Rating:
5.0

Customer did not leave a comment.

Robert Pray 
Rating:
5.0

Customer did not leave a comment.

Faith Moses 
Rating:
4.0

I would like a refund. The auto transport that I had to rent did not fit my truck and I was not able to transport my truck because it was too short.

Randall Betian 
Rating:
5.0

Customer did not leave a comment.

Angela Flanigan 
Rating:
5.0

10/10 great guys

Heather Allen 
Rating:
5.0

Thank you

Cristina Tynan 
Rating:
5.0

Customer did not leave a comment.

JAMES GALLUP 
Rating:
5.0

Customer did not leave a comment.

RENEE V HOPKINS 
Rating:
1.0

The lady at the facility yelled at me over the phone for being late. It was extremely unprofessional and it made me cry. Due to an emergency we were late bringing the truck back. We didn't even get to use it when the lady was screaming at me to bring it back. This was a horrible experience and I am rethinking ever using U-Haul again if I am to expect being yelled at. She ever yelled at me when I dropped it off. I had to have my husband complete the transaction due to me shaking and crying. I will not order a U-Haul from this location again. So unprofessional.

Michelle Boshard 
Rating:
5.0

Customer did not leave a comment.

Vicky Alexander 
Rating:
5.0

Supernice excellent ser nice clean facility And the customer service was excellent

ZACH HAHN 
Rating:
5.0

Customer did not leave a comment.

Jose Garcia 
Rating:
5.0

Customer did not leave a comment.

Jerry Davis 
Rating:
5.0

This location was excellent but I was contacted twice by the Reno location wanting me to drive further and drop the truck off to them because they needed more trucks. I felt a little pressured....,

Douglas Brower 
Rating:
5.0

Just great service

Joseph Stra 
Rating:
4.0

Customer did not leave a comment.

Travis Severance 
Rating:
4.0

Customer did not leave a comment.

Nancy Hassell 
Rating:
5.0

Customer did not leave a comment.

celia colley 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL PALMER 
Rating:
5.0

Customer did not leave a comment.

juan ayala 
Rating:
5.0

Customer did not leave a comment.

DOLAN CLASSEN 
Rating:
5.0

N I ce people

Kimber egan 
Rating:
5.0

Customer did not leave a comment.

DEBBY MCKEE 
Rating:
5.0

Customer did not leave a comment.

Jason Waddell 
Rating:
5.0

No issues. Dropped off the truck, we looked it over, went in and got my receipt. Very easy!

Kase Camacho 
Rating:
5.0

Great customer service!!!

Deborah Anderson 
Rating:
4.0

Wasn’t a horrible experience, the truck was clean but the truck we picked up had some mechanical issues. We went through the roadside assistance. They put it into a shop. I do not recommend that shop because they told us that the vehicle would be safe to drive all the way to Crescent city we started driving. It was not safe. The problem was not fixed. We had to stop in Reading we had to unload the truck. We just loaded into another truck. We lost a whole day of moving time, do you haul employees were professional and did their best to help us they ended up making it an easy transfer to trucks. I appreciate all the hard work. My only complaint is the shop that Susanville uses is not recommended because they did not fix the problem we even asked if they would feel safe driving the truck the rest of the distance they said yes which actually was not the case that vehicle was not safe to drive, and they never should’ve released it to us.

Zoya Taylor 
Rating:
5.0

Keep up the great work!! You're amazing

Ray Morring 
Rating:
5.0

Ensure the inside of the trailer was cleaned out.

Pat Whitlock 
Rating:
5.0

I have no comment or bad to say about them. outstanding folks

Thomas Valdez 
Rating:
5.0

I did have a good experience here but what i was so unhappy with was that the place of location that i had to drop off the haul after i was done with it, was way further out from where i was goin to so because of that I went over my miles and so they shared me more. We did not know how far that's when we were getting the haul because we were new to that area. so we were very unhappy with the rental return. I did call uhaul in susanville to tell them what happened and she said she has no choice on where they tell her we need to drop it off at. Haul needs to change that so it doesn't happen again.

manuel SALINAS 
Rating:
5.0

Very friendly staff. Nice doing business there.

STEVE MILES 
Rating:
4.0

Customer did not leave a comment.

Jonathan Connell 
Rating:
5.0

Customer did not leave a comment.

Jonathan Valdez 
Rating:
5.0

Customer did not leave a comment.

Isaia Rivera 
Rating:
5.0

Customer did not leave a comment.

Patrina Salmon 
Rating:
4.0

Check the ramp on your open trailers; the one I rented had broken glass, leaves, and other material in area where it couldn't get out.

CLINTON MATTHEW KOBLE 
Rating:
5.0

Customer did not leave a comment.

Steve Boucher 
Rating:
5.0

Customer did not leave a comment.

THOMASJHM DOWNING 
Rating:
5.0

Customer did not leave a comment.

Vern Michael 
Rating:
5.0

The ladies were very helpful & knowledgeable

Matthew Bauman 
Rating:
4.0

Everything was great except that i had made reservations to drop off at Alturas. To my surprise that location is closed and if wasn't for the boss, that he was there, i would have been charged a lot of money to drop it there, even though it wasn't my fault.

Dulce Perez 
Rating:
5.0

Clean the trucks better other than that great people ⭐⭐⭐⭐

Curtis ivey 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kendall 
Rating:
5.0

Customer did not leave a comment.

celia colley 
Rating:
5.0

It was disappointing we weren't able to find the u-haul or auto tow options within a 300 mile radius of our location and cost us extra time and money. Regardless, the associate who assisted us in our u-haul rental in Susanville was incredibly kind and gave us great advice as this was our first move.

Luis Gonzalez Piorno 
Rating:
5.0

Customer did not leave a comment.

Derek Lyford 
Rating:
4.0

I gave the office my comments. Reno did not send them a clean truck. It smelled like a cat box.

Cori Castro 
Rating:
5.0

Staff was pleasant and very helpful

Brian Dirks 
No reviews have been submitted for this location.

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