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REMONIA W
Customer Reviews for Simply Elegant Event Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was great!
OLIN MI reserved a cargo trailer to transport a heavy piece of furniture on a 6 hour drive. I also reserved an appliance dolly which comes with straps to secure heavy items. To my surprise, upon arrival at the rental office, the staff only had utility dollies which are intended to be utilized with light items. Though I was able to accomplish the task, the light dolly made the job more difficult. This is the first time I have encountered such issue. More care should be given to the needs of a renter. If I reserve a specific item, I expect it to be there upon my arrival. Hope this issue can be corrected at U-Haul retailers. Other than that issue, the office staff was extremely friendly.
LUIS RUHaul is great . Beverly and her coworkers were professional and efficient ! I will definitely go back to this location for UHaul.
EUGENE LEverything was good
CHERYL MEasy drop off system. Relayed info of not receiving items requested. Was told we should receive a refund for that.
Douglas PThe personal question asked during pick up
Latasha BFix the truck up No Sunvisor
ANNETTE PWhen we came to pick up our equipment, the equipment they rented us was not working properly. They would have known this had they had it ready when we got there. We had to wait while they called in to get permission to give us a different unit. Then they sent us out with an auto transport that had a flat tire. We spent 3 hours waiting for roadside before we could even load for our trip. Roadside put the wrong size tire on so about three times a day I had drivers waving me over telling me I had a flat tire, when I did not. Your equipment should be inspected and ready when your customer arrives. We have a pickup time, and generally that's the time we need to be moving. The pickup time isn't a time for somebody to start looking to see if their equipment is ready to hit the road or not. Unfortunately, we're going to have to use you one more time. But I won't go to the same place to get equipment. They were horrible. I understand it's a party rental place that rents U-Hauls, but the lady in charge of the U-Hauls was just mean! Not just to us, but to her coworkers. Overall it was just a bad experience. Putting us on the road late cost me a fortune in hotel fees for reservations I had that I could not meet. So your U-Haul rental in effect cost me an extra $350. If you want to make my experience better, you can offer me a slight refund.
NANCYJO VMy only complaint is I passed 4 U-Haul locations on the way to this one. I went miles out of my way when there was a location 3 miles from my destination.
Hans WServicio al cliente de excelencia. I will be using this site for my next rental.
JOHN LThe best U-Haul experience ever. I look forward to renting again from this location. 10 Stars!
MARK BOil leaking every where couldn't finish what I needed to do because of this
Sherri NEverything was great
TRAVIS GThis place is tops. I always rent from here they are professional and the trucks are always clean.
JANE HRachet assembly for the tire tie-down straps on the auto transport is rusty and made it's use difficult to use. Other than that, rental experience was good.
JOHNNIE KShortly after driving off the lot we noticed one of the tires appeared a bit flat. It turns out the tire had 9 psi air compared to 50 psi of the other tires. It took about 10 minutes to add air to the tire plus dowloading the road service app and texting with road service to verify what tire pressure the tire should be filled to. The tire pressure is something basic that should have been checked before pickup.
ROBB TVery well maintained. The customer service was great at this location. Pick up and drop off were very easy.
MARC CCab was a little dirty but no too bad. The rubber bed lining made some items difficult to loan. Would prefer that as an option.
Robert MGreat service
Darius SN/a
Emeliz CThe dash of the truck was covered in a sticky mess... like the previous renter spilled a soda or something. Also, the truck's cargo area was DEFINTELY not waterproof (they have a sign in it saying it's water resistant but not waterproof... I'm not sure I'd even call it water resistant)... It started raining while we were loading the truck and a substantial amount of water made its way into the truck and all over our furniture. We were able to leave our mattresses and couch out in the sun the next day to dry out, but a couple of our tables were permanently damaged. I'd still recommend the location itself, as it's one of the nicest places from which I've ever rented a U-Haul... I think I just got unlucky with the truck I received.
Stuart BNice drop off place
Scott DMake sure employees are more knowledgeable in the equipment to help customers better
charles bThe folks at both ends of the rental were friendly and helpful. The only thing I would recommend is selling hitches and locks at the rental start locations.
Thomas YFriendly service with a smile. Keep up the outstanding service
Rob aNice and easy process. Excellent employees.
Jeff PAfter booking I called back because someone had called me, I felt there was some rudeness. Also, the rental was to be returned on Tuesday which the store was closed, and I was informed of this however the equipment was returned on Tuesday morning why did I get a call Thursday morning asking if the equipment was returned. Apparently, no one checked just called me the customer and put me in a panic thinking someone stole the equipment after it was dropped off. After I replied it was returned, I was informed it would be marked as returned.
Darlene WNothing bad to report. The customer service was great and everything was in good condition!
Bobby CBeautiful MILFS!!!!
CLINTON ASuper easy, very nice people, very helpful.
Lance HThey are running 2 businesses out of the same building. I had to wait in line with the trailer to return it because they give there flower business priority over uhaul. I dropped the trailer in the parking lot and they told me to hook it back up to move it. I told them there is nothing in the contract saying I have to wait in their vehicle line to drop the trailer. Lady was super nasty saying any one who rents a trailer can back it up. I told her I can back it up just I don't want to wait in your car line.
Christopher PThe 20 foot truck I asked for was available upon my arrival. It started right up and drove well. No complaints. I originally rented the truck for two days but ended up needing it for one day. I was given a refund for the unused second day with no issue. Well satisfied!
Randal UWe will definitely use them again! Very nice people
Alvin KI enjoy renting from Simply Elegant. Everyone there is always friendly and helpful. Will continue to rent from here anytime I need a Uhaul.
Joe Rfast and easy rental
Alan FFirst thing was they tried to upsell me a 4way/7way plug. Said I couldn't take the trailer if I didn't have one and I needed to purchase from the front office. I told the guy to give me a few minutes to look through my toolbox because I always kept 2 on the truck. I found it then almost immediately after hooking this up, he started to give me gripe about my taillight on my truck. One of the brake lights has given me trouble and flickers on and off when it wants to. I had a 50" long brake light under the tailgate that was 500% more red light than my single brake light and they wanted me to unhook and drop the trailer to go get it fixed before I could pick it up. Now all the lights on the trailer worked fine, signals, brake lights and running lights. Finally a lady came out and said it is fine, that the only lights they need to check is the trailer lights after I had already started to remove the trailer to drop it. The guy also argued with me over the height of my hitch. He told me to put it on the ball but I told him I needed to adjust the height so it would sit level. He argued with me about it and said the trailer isn't level at the moment. It was a face palm moment because I could eyeball the tongue, the front and rear of the trailer and if I put it on the ball as is, the front would have dug into the ground. Once I adjusted it, it was perfectly level. Don't recommend to stop here. Communication is a huge issue and just some common sense. I rent these trailers all the time and never had a more difficult experience picking one up. Go to another U-Haul location.
Charles HEveryone was very Friendly and Professional. I will Rent Uhaul from this location again. Thanks for the Great Customer Service
patricia bFriendly people and helpful.
WILEY MIt was quick and easy and they helped get the U-Haul trailer loaded on my truck.
Caleb CClosed on Tuesdays?
Robert MThe truck was not clean. The steering was extremely loose and it was very hard not to swerve back and forth going down the road.
Richard WThe truck I rented had quite a few miles on it. So you need to make sure to rotate out the older trucks for newer ones. In particular, on this truck the front end was very loose!
Todd Mvery friendly and helpful.
Rober RThe front desk was rude, unfriendly and terse. I would not recommend renting from this office.
Kelvin B