Pick up of my rental was great and the customer service was excellent.Dennis B.
Customer Reviews for Simply Elegant Event Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel H.
They were horrible with serviceAmanda S.
This is the fanciest U-Haul agent I have ever dealt with. Very nice facility and the people who worked are the nicest people. My experience was absolutely fantastic!! It easy and the price worked for me.James E.
Customer did not leave a comment.Brian F.
Customer did not leave a comment.Michael B.
I had no issues and the haul ran great and was clean. The ladies there were very friendly and helpful and efficient.PAMELA A.
Customer did not leave a comment.Tarsha D.
Customer did not leave a comment.Chase H.
Customer did not leave a comment.AVIS W.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Tyresha L.
Customer did not leave a comment.JEFFREY R.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.Shirley C.
Customer did not leave a comment.Adriana S.
I rented the truck and immediately had issues. I had to wait two hours for someone to come get to the truck and the person that fixed the truck said they never should have given me the truck in the condition it was in. They knew I was traveling 200 miles and should have done the right thing by checking the truck. When I escalated the issue the â€œmanagerâ€ didn't even call me to get a full story, they sent me a quick email letting me know I was able to complete my move. Will never be using this service again if this is how they care for their customers. Something told me to leave the day before my closing and I'm glad I did because with that truck I would have missed the closing appointment on my home. This made what should be an amazing first time memory of buying your first home an actual nightmare.kristin S.
Used online reservation - was able to reserve trailer, appliance dolly and dozen furniture pads. When I went to pick, all they had was trailer. No appliance dolly and no pads. Clerk said they had not had an appliance dolly in 3 - 4 weeks. Very disappointing.James G.
Yo much money for 3.5 hrsJose M.
Customer did not leave a comment.Michael P.
Awesome staff! Quick and EasyKimberly N.
Customer did not leave a comment.JAMES N.
Excellent customer serviceLatashia D.
Customer did not leave a comment.KRISTINA H.
Customer did not leave a comment.Samuel D.
Customer did not leave a comment.Jerry L.
Customer did not leave a comment.Beth S.
Customer did not leave a comment.Steven B.
Gentleman came out and helped me park my tow dolly. Thank You!Michael F.
Service was GREAT!!!Dwayne D.
Simply elegant event te to came to my rescue when I had a problem with the initial dropoff location. They were kind and professional. Was very easy to complete my drop off. I would HIGHLY recommend them for uhaul rental and return AND event planningKelly R.
Hello. I received the U haul in good working condition. Staff was very friendly. I will be renting again in the near future.James C.
Dropped off after hours. No info to give.Erica B.
Customer did not leave a comment.Cynthia S.
Customer did not leave a comment.cheryl C.
Customer did not leave a comment.Chassidy J.
Customer did not leave a comment.Weston C.
Customer did not leave a comment.Art S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Vladislav M.
Service was very good !JOHN H.
Friendly, timely, good service, good experience. Fair price. Thank you.Guy V.
Excellent customer service, friendly staff.roger R.
Lady who gave us the uhaul was friendly and said since they are closed the next day don't worry about dropping it off at the exact time it is due .We did anyhow but she said it was ok to keep longer.David C.
Gave me a truck with a check engine light on, It drove horribly and the brakes are worn! I had to push both feet on it just to come to a stop at the light and almost ran into the back of another car due to this!!! Would NOT recommend!!Antonio B.
I will probably use a less expensive company next time. Paying all the taxes, fees (twice), and $70 worth of gas was not worth it. Thank you.Kelsey R.
Customer did not leave a comment.JANEL B.
Customer did not leave a comment.Vanessa G.
Customer did not leave a comment.Leverne P.
Everything was great and employees met me outside before I got out of the truck to take care of the returnKenneth S.
Customer did not leave a comment.Donald M.
Truck had a check engine light on, very dirty inside, AC not very cold. The mileage on the truck was much higher than what was listed on the contract, which was not corrected on the final invoice. Truck had under 1/4 a gallon of gas, and even though I returned it with the same amount I was charged $30 for gas. I rent trucks fairly regularly and this was the worst experience I've had in a long time.William A.
Customer did not leave a comment.Ijey F.
Excellent customer service.Chauncey J.
Customer did not leave a comment.Vanessa G.
Nothing keep up what ur doingHilary M.
Friendly, truck was ready when promised. After hour drop off was easy. Emailed receipt was prompt. Very good experience.Steven C.
Customer did not leave a comment.Derek S.
Customer did not leave a comment.Joseph P.
Truck leaked rain on my furnitureMark H.
Customer did not leave a comment.Peter I.
Was closed when we did the drop off, but was clean and easy to get in and out. Lots of space to park and unload equipment.Justin E.
Location was closed when we did drop off, but was clean and easy to access. Plenty of space to unload and park equipment.Justin E.
Customer did not leave a comment.Nathan P.
Great customer service and alway friendly. I have rented from them before and will continue to use this location.BRIAN T.
They really need to be.more friendly very nonchalant about there job seemed only one person in the place knew there jobDaniel R.
Customer did not leave a comment.Shawn D.
Customer did not leave a comment.Nicholas A.
Customer did not leave a comment.Sandra S.
Customer did not leave a comment.KELVIN R.
Truck have tire pressure monitoring light ON and oil change reminder ON.Tomasz Z.
Great customer service by Kimberly and her staff!Chauncey J.
Customer did not leave a comment.george D.
Customer did not leave a comment.Luther G.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.Jose T.
The drop-off location we chose was changed to a location that was not in operation, lead us on a two long travels.Gary O.
And how is that your locations are open is ridiculous and not practical to use subject. The customer so complicated means by using an iPhone to the extent that you have to be a computer expert to know how to navigate and adjust all your settings. It's ridiculous. You don't have customer service at the locations during the busiest time of people renting, which should be over the weekend.Thomas T.
Customer did not leave a comment.Peter A.
Customer did not leave a comment.Marshall B.
Customer did not leave a comment.JAMES B.
Customer did not leave a comment.Robert V.
Customer did not leave a comment.Holly E.
They were fantastic!! Couldn't ask for better service! Will definitely recommend this place. Everyone was so nice!Betsy L.
The check in and return process on the app is frustrating. It was never my intention to deal with the computer.Cheryl S.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.BRIAN O.
Customer did not leave a comment.Lional R.
Customer did not leave a comment.David F.
After hrsHarley P.
I just want to say that Beverly and the other young lady were terrific. U-Haul is hectic and crazy especially 1st thing on a Saturday morning. They were pleasant and professional and the truck I had was clean and ready to go. I give kudos to these ladies for doing such a great job and Thank you Beverly for noticing I was 1st.JEAN M.
Customer did not leave a comment.JAMES P.
Better cleaning of the wind shield IN & OutPIERRE L.
They was very polite answer all questions.Cynthia R.
Customer did not leave a comment.Justin C.
Customer did not leave a comment.Gaye E.
Customer did not leave a comment.William H.
Customer did not leave a comment.Barry S.
Quick and easy pickup and return. Trailer was excellent condition.James M.