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Nicholas A.
Customer Reviews for Simply Elegant Event Rentals LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck have tire pressure monitoring light ON and oil change reminder ON.
Tomasz Z.Great customer service by Kimberly and her staff!
Chauncey J.The drop-off location we chose was changed to a location that was not in operation, lead us on a two long travels.
Gary O.And how is that your locations are open is ridiculous and not practical to use subject. The customer so complicated means by using an iPhone to the extent that you have to be a computer expert to know how to navigate and adjust all your settings. It's ridiculous. You don't have customer service at the locations during the busiest time of people renting, which should be over the weekend.
Thomas T.They were fantastic!! Couldn't ask for better service! Will definitely recommend this place. Everyone was so nice!
Betsy L.The check in and return process on the app is frustrating. It was never my intention to deal with the computer.
Cheryl S.After hrs
Harley P.I just want to say that Beverly and the other young lady were terrific. U-Haul is hectic and crazy especially 1st thing on a Saturday morning. They were pleasant and professional and the truck I had was clean and ready to go. I give kudos to these ladies for doing such a great job and Thank you Beverly for noticing I was 1st.
JEAN M.EVERYTHING
SURRENDER D.Better cleaning of the wind shield IN & Out
PIERRE L.They was very polite answer all questions.
Cynthia R.Quick and easy pickup and return. Trailer was excellent condition.
James M.Wonderful Staff!
Kimberly N.They never clean any of the trucks…always filthy.
Shawntrell H.I don't think I will rent from uhaul anymore this last truck had me so scared I was going to break down the check engine light was on it would barely go and it was chugging along I went back to the place when the check engine light came on but they was already closed and I was stuck with this truck the last time I rented from uhaul I had a broke seat and could barely reach the pedal I thought uhaul maintained there vehicles I will try a different mover next time
Cristyn F.Great customer service.
Joe E.The closed trailer we got was in bad shape, and had mud all inside when we picked it up. The person never went over the unit with us, also never opened it and Showed us the inside. So once we got to the location to pack we had to clean it all Out before we packed it.
Richard G.nothing
Thomas S.I arrived after hours and had no contact with the staff as I did the remote return process.
Thomas G.I ordered a U-Haul truck and trailer online and there was a little mixup, but the fine folks at Simply Elegant quickly resolved the issue and got us on our way. Everyone we interacted with was extremely helpful and friendly.
Randy M.Dropped off when they were closed.
Kathy A.First truck i picked up had bad tire. They told me it was just a rough ride. Told them it was bad tire or shocks. Got a second truck and the dolley was covered in mid and so was the upper part of the back of the truck
THOMAS K.Vehicle needs a front end alignment.
David H.Excellent quick service. The staff was helpful and pleasant to work with.
Brian G.75 miles down the road and tire blow out the service tech was gave wrong location on interstate 95 so took longer to find me. Once he found me was very fast to get me going again
Brent T.Na
ISAAC B.It would've been better if the drop off location wasn't full of personal vehicles, they blocked both entrances and it took me over 40+ minutes to park the vehicle; having to navigate through it like a maze.
Donavan H.Customer Service representatives wrre friendly, professional, courteous, pleasant and very helpful.
John W.Be honest
Brad F.Credit card charge for late. ?
David S.My rental was great have no complaints.Real pleasant front service.Will rent again.
Addrian H.The appliance dolly wasn't available when I went to pick up the truck. It wasn't a huge problem as we changed our plan but I would've been in a pinch if I had really needed it.
Eulalie B.Truck broke down…Had to go through roadside assistance (not where we got the truck) Have used this location a few times before and will do so again…Like Forrest Gump once said: IT HAPPENS!!
Scott B.Didn't have my complete order
Robert B.Truck was filthy when I picked it up and they are trying to charge me for it when there is no way I got the truck dirty and the lady at counter has no customer service skills and is very hangry
JACOB Y.No ac in truck at all.( explained to receptionist at desk and they said they have had issues before with customer complaints but I guess never fixed the problem ) , knobs where you turn on ac was not there. The people at the desk were very friendly but I was not expecting the price that I paid when I was told the truck was gonna be 29.99+ tax and miles and I spent over $50 and went maybe 10 miles all together
Erin C.Beverly and her team were great. Friendly and attentive
Dave H.Everything was good. Location was very helpful.
Benjamin B.Weren't there. Didn't answer phone.
William T.Super nice folks! Great service!
CHRISTOPHER B.Nada
Darlene E.The lady at this establishment was very nice and helpful.
Suzan B.Your app is horrible. I tried multiple times to load everything for the return but I couldn't access the required features. I highly recommend you work on it because it was very frustrating for me.
Jesse B.