Comentarios del cliente para Simko BP

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Simko BP

Grado total:

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james S. en

Grado:

El cliente no dejó un comentario.

Scott E. en

Grado:

This was absolutely the worst experience I have ever had with Uhaul. I had a 10:30 AM RESERVATION only to be bounced to 4 different Uhaul locations for vehicles that the locations did not have. By the time I actually got a vehicle it was 12:15 PM. I had several people waiting on me I was hoping to be finished with the vehicle by this time. A total waste of everyone's time and complete disappointment with your company. Never again will I use Uhaul.

Jason G. en

Grado:

Site is located within a BP which is confusing. The equipment was not ready when I arrived and the uhaul employee had to be called from home to assist with the rental. The situation was resolved under 30 minutes, but caused me to miss my next appointment.

Taylor M. en

Grado:

The start time of the reservation should start when the process is completed and they hand you the keys. I lost over a half hour of my reserved time because I had to wait about 20 minutes at the store for the Uhaul specialist to arrive and another 10 minutes to finish the paperwork. Luckily I overestimated the time needed, otherwise that could have been a problem.

James M. en

Grado:

El cliente no dejó un comentario.

Rebecca L. en

Grado:

Make sure inside of truck is clean. This was a complete mess and before we could put our furniture in it we had to sweep it and clean it. After the move we sanitized our furniture on fear we might have bugs.

Jamison M. en

Grado:

A reservation was made, then the guy told me he couldn’t find my reservation, which made me over an hour late since I had to wait for him to get there.

Christine C. en

Grado:

El cliente no dejó un comentario.

Allison K. en

Grado:

Would have been nicer to have the checkout in person. It was load at the location and raining so it was difficult to complete the transaction.

Shawn H. en

Grado:

My truck was almost provided to another customer because they had two similar trucks. This is unacceptable as I chose the mobile check in for efficiency purposes. Mobile check in is a great concept but the inefficiencies in the process need to be ironed out. Primarily the communication piece. I was very pleased with how fast the response on the phone was each time I called.

Ashley R. en

Grado:

There's no communication between the company and the person using the rental nothing is fully explained everything is assumed the truck I wanted was not available I had to wait for two hours on hold and waiting for a man to get to the store to help me, I was given a storage unit that's not even available and I was charged for it not once but twice called my local store and they told me they couldn't do anything about it until the district manager was back from vacation a week from now, it was an absolutely terrible experience I would never use Uhaul again.

Laura M. en

Grado:

El cliente no dejó un comentario.

Malisa S. en

Grado:

El cliente no dejó un comentario.

Tim D. en

Grado:

This whole process was a nightmare. You’re online rental is a waist of time. Was on the phone for over 45 minutes waiting to talk to someone and still never got thru. The location that I finally did get the van was very helpful and when I got ahold of the Saint Louis district office they were helpful. You really do have some problems with your online app and if you wanna give me a call I would be more than glad to talk to you about it. Also I promise I will not put you on hold for 45 minutes. Tim

robert B. en

Grado:

The owner of the station was very friendly and helpful. The truck was in good condition. The only draw back was there was water in the box of the truck. It had been raining, but I think there might be a small hole in the truck. Overall we did not have any issues and it was a good rental experience.

Adis B. en

Grado:

El cliente no dejó un comentario.

Leo W M. en

Grado:

El cliente no dejó un comentario.

julie B. en

Grado:

I'll try to be brief! When I went to pick up my 5 x 8 cargo trailer, Pedro was not there yet. Ron McCabe (area field manager) showed up, as he was going to do some training with Pedro. He offered to get me started. As Ron and I went through the procedural stuff, we discovered the lights weren't working on the trailer. He determined it was an issue with my Honda Odyssey...likely a blown fuse. He went ABOVE AND BEYOND in figuring it all out and even had a new fuse in his truck. I estimate he spent 30 minutes trouble-shooting, etc, and this certainly wasn't his responsibility. He was super nice about all of it! Please be sure to properly commend him for his outstanding work and feel free to contact me for further info! Good job U-haul!!!

Dennis B. en

Grado:

Super fast and friendly service

stapheny P. en

Grado:

Everything was great!

Jarrett C. en

Grado:

El cliente no dejó un comentario.

Philip W D. en

Grado:

El cliente no dejó un comentario.

Paul S. en

Grado:

Dirty back lot no help or assistance all done by phone had to hook trailer up myself

Katelyn M. en

Grado:

El cliente no dejó un comentario.

Lawrence T. en

Grado:

Great experience. Super fast and quick.

kenya B. en

Grado:

Put moving equipment inside truck. I expected to use the trick's dolly, but none came with it.

Edward S. en

Grado:

El cliente no dejó un comentario.

Brian S. en

Grado:

The truck had many many dings and scratches that were marked with you guys knowing about them and some that where not marked hoping I didn’t miss any for photos / documenttation.... this truck may need some TLC it was a little rough BEFORE we got it. The lock box was also frozen shut but we were able to get it after a couple tries.

lee G. en

Grado:

El cliente no dejó un comentario.

Zachary B. en

Grado:

Trailer did not have all of the equipment necessary to be able to hook it up to the car. We were provided with no help in trying to hook up the trailer (didn't not know that it was missing the parts to hook up the lights on the trailer to the car) until after we managed to hook it up to the car ourselves (the person at the gas station spent the entire time doing other things and did not offer any help until after we had attempted ourselves with having no idea if we were doing it correctly and did say yes when asked if we needed help). We then had to take the trailer off and go to a different location that had a trailer that actually had everything that was needed. Overall the Simko BP was the worst u haul location I have ever been too (had rented u haul trailers multiple times and have been to multiple locations in at least 5 different cities) and I would under no circumstances go back to this location. Equipment was not ready even though had been booked several days in advance and we received a confirmation call the day before saying it was ready and then the only employee at the location (a gas station) started to check us out and then went and helped many other people while we just stood there and then offered no help in trying to get the trailer hooked up before we knew that it did not have all of the equient.

Robert K. en

Grado:

I was upset because this was not the place I set up to pick up from. I made the reservation 3 weeks in advance and two days before I'm supposed to pick up, Simko BP calls me to confirm my reservation. I'm greatful that Simko BP was able to do it but at the same time what is the point in making a reservation at one place if they aren't going to honor the reservation.

Rick B. en

Grado:

El cliente no dejó un comentario.

Tyler S. en

Grado:

El cliente no dejó un comentario.