Customer Reviews for Silver Spur Storage
(U-Haul Neighborhood Dealer)

246 reviews

213 E 7th St   Justin, TX 76247
(7th St two blocks north of Justin Rd Behind Rabbit Hole Brewing)

(940) 242-6568

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(940) 242-6568

213 E 7th St
Justin, TX 76247
(7th St two blocks north of Justin Rd Behind Rabbit Hole Brewing)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jeff Henry 
Rating:
5.0

Customer did not leave a comment.

James Morawski 
Rating:
3.0

Customer did not leave a comment.

Kurumoorthi Mathur Gunasekaran 
Rating:
5.0

Everything was perfect. Donna is awesome.

John Wisinger 
Rating:
5.0

Great service! This location was so helpful and friendly. Our trailer was ready and waiting for us when we arrived.

Nicholas Bartley 
Rating:
5.0

Customer did not leave a comment.

stephanie Noll 
Rating:
5.0

Customer did not leave a comment.

David Kerstine 
Rating:
5.0

Customer did not leave a comment.

Brad Sephton 
Rating:
5.0

Great experience! The owners were very personable and the rental process was fast and smooth!

Kimberly Jenkins 
Rating:
5.0

Customer did not leave a comment.

Arnold Garcia 
Rating:
5.0

Customer did not leave a comment.

Paul Gaines 
Rating:
5.0

Customer did not leave a comment.

Narasimha Rao Dara 
Rating:
4.0

More parking for the rental trucks.

Troy Lance 
Rating:
5.0

Customer did not leave a comment.

Joshua McAllister 
Rating:
5.0

Great location! Friendly, helpful people!

Michael Savoie 
Rating:
5.0

Customer did not leave a comment.

Anthony Kendrick 
Rating:
5.0

Customer did not leave a comment.

Joseph Robinson 
Rating:
5.0

Customer did not leave a comment.

daniel rosser 
Rating:
5.0

Donna & Dale were soooo sweet, friendly, accommodating, personable!! They felt like family!!! I want this level of service everywhere I go! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Tammy Frausto 
Rating:
4.0

Customer did not leave a comment.

Michael Kord 
Rating:
5.0

Customer did not leave a comment.

CHARLES NEWSOME 
Rating:
4.0

Customer did not leave a comment.

Arnold Garcia 
Rating:
5.0

Dale and Donna are amazing! Our house flooded 2 years ago so we have been renting storage units at Silver Spur for a long time. They are always super friendly and accommodating with any requests. Would definitely recommend them to anyone. You can tell it's a family business, which I always like to support!

Cory Benton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felicity Sanders 
Rating:
5.0

Customer did not leave a comment.

William Schroll 
Rating:
5.0

Customer did not leave a comment.

Jessica Ruiz 
Rating:
4.0

Customer did not leave a comment.

Michael Russey 
Rating:
5.0

None

Don Beckham 
Rating:
5.0

Customer did not leave a comment.

Dexter Cupp 
Rating:
4.0

Customer did not leave a comment.

daniel granados 
Rating:
5.0

Franchise owners were amazingly helpful, friendly, and knowledgeable.

Christopher Stratton 
Rating:
5.0

The people were very friendly in Justin,TX.

Jerry Medicine Horn 
Rating:
5.0

Customer did not leave a comment.

David Smith 
Rating:
5.0

Customer did not leave a comment.

Ronald Hessil 
Rating:
1.0

No one there when I dropped it off was just told to leave it by the road side very confusing

Matthew Cole 
Rating:
5.0

Extremely helpful and kind.

Gerald Landry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce Dauzy 
Rating:
5.0

Great all around. Thank you

Amy Kinnamon 
Rating:
5.0

Customer did not leave a comment.

Steve Morris 
Rating:
5.0

Great service!

Tracey Noonan 
Rating:
5.0

Customer did not leave a comment.

Clayton Cox 
Rating:
5.0

Customer did not leave a comment.

Eliset Lira 
Rating:
3.0

My husband and I rented a 10 foot U-Haul to help our son and his family move to Texas about 3 weeks ago. Cody had reserved a 20 foot U-Haul to use for moving from Denver to Texas but when he went to pick it up there was only a 15 foot available for him. Since everything wouldn’t fit in the 15 foot U-haul my husband and I had to pay to rent a 10 foot Uhaul to fit the rest of Cody‘s belongings. We left the house in Denver Friday morning and the 15 foot U-Haul broke down just two blocks away. After waiting for a call back from Roadside Assistance and then for the repair truck to come to fix the belt which had broken on the 15 foot U-Haul we attempted to leave again. Then the 10 foot U-Haul truck that we had rented had no power and would barely move. Now we had to wait again for the repair man to come back to check out the 10 foot U-Haul.  We finally got on the road around 2 PM that afternoon.  But about an hour later we broke down again south of Denver on interstate 70.  The belt on the 15 foot U-Haul broke again. We were stranded on a busy interstate on the shoulder of the road waiting for a callback from roadside assistance again. This was quite scary as traffic was speeding by us at 70 to 80 mph not even slowing down to go by us and we worried that someone would not be paying attention and wander over on the shoulder just enough to run into us.  This happened at 3 PM in the afternoon and we didn’t get back on the road again until around 9:00 that evening. The repair guy that fixed the belt on the 15 foot U-Haul also checked out the engine on the 10 foot U-Haul at that time and did advise us that the 10 foot U-Haul should not be driven and should be towed.  U-Haul did arrange for a motel room for us in the next town and said they would work on finding us another truck as a replacement and they would let us know the next morning. It was 1:00 in the afternoon the next day before they finally notified us that they would have a truck waiting for us in the next town.  We went where we were told there would be a truck but they had none available there so we had no option but to keep on going.  We got as far as Amarillo Texas when the belt on the 15 foot U-Haul broke again for the 3rd time. This was at 7:30 pm on the second day of the attempted move.  We were stranded in Amarillo from 7:30 Saturday evening until 5:00 Sunday afternoon while waiting for a repairman to finish working on the truck. The temperature was over 100 degrees.  We spent twice as much time sitting in parking lots waiting for Roadside Assistance to call back or for a repair man to come work on the U-Haul‘s than we did on actually driving the 12 hours it would’ve taken us had we been able to complete the move on the first day.  Being stranded in the heat just waiting is very hard especially with a seven-year-old and a 10-year-old child.  We had so much work ahead of us to do and Cody only had those three days to move and unpack in his house in Texas before he had to be back to work on Monday. We did not get to our destination in Justin Texas until after 10 PM Sunday night. Since it was so late and we wouldn’t be able to unpack beds and set them up we had to get another motel room for that night. Also, my husband had to take an extra two days off work to help get things unpacked and help get the house set up and beds put together. Cody had to pay for three extra days of boarding his dogs in a kennel in Texas until we got there to pick them up. We had to pay for the second and third nights in a motel and all the meals for the two extra days it took us to move.  We planned on a 12 hour drive on Friday to get from Denver to Justin Texas and it took us three days to get there because both Uhaul’s kept breaking down.  It was just so frustrating! We thought we would have two days there to help the family get moved in and settled and nothing worked out due to the issues with the U-Haul‘s.  I am posting here because I sent an email to customer service at Uhaul and also to the CEO but haven’t received a response at all from either.

Cody Rolf 
Rating:
5.0

Very good facility easy to access in and out with my large fifth wheel and very secure

HARRY PECK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DINESH GANDHE 
Rating:
5.0

Best experience I’ve ever had at a U-Haul Location!!!

LEE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Mike Anderson  |  Overall Experience 
Rating:
4.0

The particular location was very easy to find on apple map and the reception by the staff was more than friendly and welcoming. My compliments to U-Haul and their support at the location I used.

Robert Bankhead 
Rating:
5.0

Nothing, they took great care of me and made my first experience renting a trailer very positive

Robert McGuire 
Rating:
5.0

Friendly & helpful employees 👍

MIKE MORALES 
Rating:
5.0

Friendly and easy to use

Darren Branch 
Rating:
5.0

Nothing, everything went well. The couple was very nice and we had no problems.

Saundra McFail 
Rating:
5.0

Customer did not leave a comment.

NORMA BURK  |  Overall Experience 
Rating:
5.0

Dale and Donna are awesome, friendly and just great people. I would recommend anyone to have a storage unit there.

PATRICK JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTOR NARVAEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Wales 
Rating:
4.0

Amazing people that were very welcoming. Extremely helpful and super easy to deal with.

Zachary Farnsworth 
Rating:
5.0

Customer did not leave a comment.

george matic 
Rating:
3.0

Customer did not leave a comment.

Leo Wooldridge 
Rating:
5.0

The owners were amazing. So great people and helpful. Service was over the top! We’ll done.

William Mullins 
Rating:
5.0

This is the only U-Haul dealer we rent from. They are kind knowledgeable and so helpful on every aspect of getting a trailer. We usually rent a trailer every spring and drive cross country to our summer home again only dealer we will work with. We love them

Allen Dubbeldee 
Rating:
5.0

Customer did not leave a comment.

Thomas Oswalt 
Rating:
5.0

As storage facilities go this is the best! Accessibility, exceptional value, clean storage cubicle all are great. But the real story is the owners, friendly and welcoming, they make you feel like your at your favorite coffee shop, sit and visit a while.

SANJUAN MUNOZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Wales 
Rating:
5.0

Customer did not leave a comment.

Sean Alexander  |  Overall Experience 
Rating:
5.0

Wonderful people at this location. I rent fairly often so will start using this location. Beat I’ve dealt with over the last 20 years

Larry Corbell 
Rating:
5.0

Once we figured out the app it was really easy to pick up and drop off at our convenience. No suggestions!

David Roberts 
Rating:
5.0

Customer did not leave a comment.

ALWYN DOWELL 
Rating:
5.0

No improvement needed. Donna and Dale were perfect! What a sweet couple. Thank you for such an easy rental. Saved us lots of money moving ourselves. The truck size was perfect.

Kirk Collins 
Rating:
5.0

Great place to your stuff.

rod wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosey Simmons 
Rating:
5.0

Awesome people! They helped me hooked up the trailer and even loaned me the power adapter. Best experience ever!

Xinran Liu 
Rating:
5.0

Customer did not leave a comment.

MICHAEL BRANTNER 
Rating:
5.0

Owners were friendly and helpful! Would recommend this location!

Juan Reyes 
Rating:
5.0

Everything was great. Employees were friendly and helpful.

WAYLAN LIPHAM 
Rating:
4.0

No improvements. They were very friendly and professional.

Anita Ward 
Rating:
5.0

Wonderful experience, highly recommend!

Charles ONeal 
Rating:
5.0

Friendly and professional

al killion 
Rating:
5.0

Customer did not leave a comment.

Matthew Hood 
Rating:
5.0

Customer did not leave a comment.

DARRELL NIELD 
Rating:
5.0

Customer did not leave a comment.

Sam Geddie 
Rating:
5.0

Great customer service!

Jackie HAZEL 
Rating:
5.0

It felt like they knew we were coming early and were completely prepared for us.

Dillon HAZEL 
Rating:
5.0

Dale and Donna are the best at helping with all your needs!!! Thank you for all your help. Dane

Dane Garza  |  Overall Experience 
Rating:
5.0

They are amazingly accommodating and friendly! Truck was well maintained and clean. I will continue to use them and refer to friends and family!

Jon Tefft 
Rating:
5.0

Customer did not leave a comment.

Baker Nase 
Rating:
5.0

Customer did not leave a comment.

WARREN WHITAKER 
Rating:
5.0

Customer did not leave a comment.

Michael Savoie 
Rating:
5.0

Customer did not leave a comment.

Stephanie Brown 
Rating:
5.0

Customer did not leave a comment.

LANE PORTER 
Rating:
5.0

Great facility. The owners/management is fantastic. I would recommend the facility above all.

Jeff Hingen  |  Overall Experience 
Rating:
1.0

My email somehow got attached to someone else’s rental. This was not my transaction. Please delete my email.

Steve Boothe 
Rating:
1.0

No signage. No lights or directions where to park.

Eric Boyer 
Rating:
5.0

This location is absolutely the BEST!!!! Dale and his wife are truly the best people ever. Very cordial and friendly, will go out of their way to help you, they even gave me a ride home after I dropped the truck off. AWESOME FOLKS and great facility!!! 5Star!!

FRANK TORRES 
Rating:
5.0

Customer did not leave a comment.

Stephen Relien 
Rating:
4.0

Customer did not leave a comment.

SCofield Brown 
Rating:
5.0

They were great, friendly, a and answered all my concerns.

Jorge Tovar 
Rating:
5.0

Goodness these people are WONDERFUL. I have rented from them for well over 10 years and they have been GREAT. Would highly recommend to anyone. Price is very reasonable. Thank you Silver Spur Storage. Hated to leave, but live over an hour away and need to do a good clean out. Thank you again

YVONNE LIVINGSTON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HEATHER BABER 
Rating:
5.0

Customer did not leave a comment.

James Moran 
Rating:
5.0

Extremely nice people, friendly, enjoyable to work with, knowledgeable and personable. They helped us with a last-minute change of equipment as our needs changed the night before we were to pick up the trailer. They went the extra step to ensure we were set up and ready to go, in a prompt and professional manner. Highly recommend this agency and its people to anyone.

Ram Pattisapu 
Rating:
5.0

the staff was professional, friendly and helpful. great experience.

dominic spirito  |  Overall Experience 
Rating:
5.0

Went out of their way to help me. Great Job!

WILLIAM ROBERSON 
Rating:
5.0

Customer did not leave a comment.

Regan Walters 
Rating:
5.0

Customer did not leave a comment.

Steven Muckley 
Rating:
5.0

Customer did not leave a comment.

Angela Elliott 
Rating:
4.0

Customer did not leave a comment.

JUAN ALVARADO 
Rating:
5.0

Keep doing what you're doing.

marcine bitner 
Rating:
5.0

Excellent customer service. Kind and courteous. Will definitely recommend.

Roger Teeter 
Rating:
5.0

Customer did not leave a comment.

Karen Dolle 
Rating:
5.0

Service was great!!! Highly recommend.

DAVID BURT 
Rating:
5.0

Customer did not leave a comment.

Brendan Hunton 
Rating:
5.0

We actually reserved a uhaul at another location in Rhome, TX first and when we called, our uhaul was not there. We then had to call and locate another truck. This location in Justin actually stayed open later in order to give us time to get there and get a truck. They were sweet and patient and never made us feel like we were inconveniencing them. We do, however, feel inconvenienced by UHaul not fulfilling our first reservation and causing much stress and time consumption in the middle of our moving journey.

JOSEPH DOWDY 
Rating:
5.0

Have your computer working. Was at this location for over an hour until I was told by customer service to pay cash.

Kelley Middlebrook 
Rating:
5.0

Donna and the other employees at Silver Spur Storage went out of their way to work with me and be fair and reasonable. They are wonderful people.

JAY KENNEDY  |  Overall Experience 
Rating:
4.0

They were very understanding that i was not moving to Texas after all. Very polite.

Privacy Request  |  First Impressions 
Rating:
3.0

I give them a 3, because there were no available rentals. I received a phone call saying they were completely full,disappointing to see that online it appeared that they had space to rent.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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