good customer service
Cecilia C
Customer Reviews for Sign Print & Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Nothing. Due to the nature of the store that includes U-Haul as part of its business it opens at 9:00. Was not a major problem for me, but think it could be for someone who is setting up a large move. The manager was great. Very helpful and a pleasure to do business with. Suspect he is the owner/operator of a small shop.
Albert LA+++
Pete AThe owner/rep is knowledgeable and attentive. But the front desk and general organization is horrendous. It looks like he spends a lot of time on personal matters on a desk up front, numerous flyers and clippings are in wall hangers. Truck keys are laying everywhere. The person ahead of me said "he's not having a good day" He needs to 5S the front desk/office so he stops "having a bad day" or before he loses something important.
Carlos RI would not recommend this location because of the dishonesty. They over charged me for the miles on the cargo van I rented. I didn't even go 20 miles in the van I rented but they charged me for 54 miles plus they charge more per mile ($1.09) for the cargo van rentals when all other locations only charge $0.79 per mile. Make sure to take a photo of the dash before and after you return the rental. If not, YOU WILL be overcharged.
Erica BThe online check in and check out is anything but friendly and as a first timer, it was far too lengthy. That coupled with the lack of access to getting the key in the first place, was just not a great experience
Russell GSunday in the middle afternoon, it was closed
Surendra KIt took forever and was extremely unorganized
Hima PDid not get the Appliance Dolly and did not get 48 Furniture Pads that I paid for. I only got 12 Furniture Pads.
Gene SMinimal services provided for equipment pickup. No education provided regarding operation of the truck. Lights on trailer did not work at all but the proprietor got the lights to turn on with a new cable. However, proprietor allowed me to drive off without working hazards, brakes or turn signals on trailer, of which I was not aware until later. When I got home I tested them and the lights on trailer did turn on but hazards, brakes or turn signals did not work. I went to an actual U-Haul location close by and they found a failed fuse. After replacing the fuse, all the light functions on the trailer worked.
Michael SThe employee connected the trailer to my vehicle and verified the lights & blinkers worked properly.
Lynn RGave me wrong drop date and scammed me out of $215
RYTERRION BYes, they didn't charge that stupid check-in $20.00
CHARLES CWill is great and he has plenty of equipment .
Daniel DThere was no indication the truck was behind the building. This creates a problem for 24/7 pickup. It's a shame I cannot rate Uhaul and only locations. Uhaul as a company was terrible.
Manuel LI was charged for fuel when I had returned the truck as I found it. The place was closed. Called to speak to location, person hung up on me. He told me I had to call back in 10 minutes. I couldn't understand him
Salina YReserved truck was not available so I expected a smaller option for the first of two days. Rep was not nice during exchange.
Chad HThe owner did everything he could to make the transaction successful Kudos to the gentleman
Karanjit KDropped off after hours do I spoke to no one. Easy instructions on the app.
Fernando SAlmost never going the place. Needs more visibility.
MELVIN CDouble check the trucks, motor, cleanliness, etc.. My truck was filthy and I had to clean it before I could load my belongings.
JANA EThe attendant was very nice and very professional. I will recommend that location over and over again.
Oluwole AThis place is just down the street from where we live and it's a nice place. Never realized it was there. The trailer we rented was in good shape but was dirty inside and smelled. We had to sweep out the dirt and spray Lysol in it several times. Not sure what the smell was but it helped. Anyway the experience was good and the trailer worked for moving and that's what really matters. Not a big deal to sweep out the trailer.
Dennis BTire warning light came on 50 miles into my drive and stayed on but the biggest issue is that it was extremely difficult to put gas in the vehicle. When I would try to put gas into the vehicle the gas pump would stop because it would detect there was an overflow. The issue was that u-haul had an issue with its gas tank. I went to 4 different gas stations and I had the same issue at everyone. It would take 10 minutes for me to put in 5 gallons of gas because the gas pump kept on cutting off because of the issue with u-haul gas tank.
Shawn HWash the vehicle inside, fix broken mirror before renting, or inform Customer prior to them signing all the paperwork.
Linda KThey tried to charge me for 2 extra days and extra mileage
Christopher Rawesome
Christian CBusiness closed for the next week. Had to pay extra to drop off since no one was there. It says they were on vacation. Shouldn't have to pay for that. I came during business hours.
Steven pDon't have chunks of concrete around trucks so people kick/trip over them and break a toe-literally. Packing up a uhaul while hobbling with a broken toe is not easy. Then the place isn't open to discuss it with them
MARY RThe size truck I reserved initially (15') was not on property at the reservation time. I was on a tight schedule. All that was available to trade to was a 10'. This was a downgrade which in turn resulted in double trips to complete my move. I left a note upon key drop explaining the situation and requesting a discount on the total mileage cost. Based on what I was charged it appears I was charged for total miles driven.
Blake GBox truck was not in good condition from previous customers
William SWill, the owner was great to work with.
david wNot open during late afternoon Saturday and not open Sunday. Only on-line drop off. Would have preferred in-person to ask a few questions. Need to clarify business hours more clearly for drop-off's.
TIMOTHY NGreat customer service.
murali cFix the web site so Items ( Tape , boxes etc) aren't loaded making us taking them off. Even though I removed the dolly it still showed up during check out? Why??? Way too much over selling Also could you start having some senior citizens and militarily discounts. Gracias
Daniel DThe owner told me to unhook the trailer (7x12 footer!) after returning. He does not care about giving U Haul exoerience to the regular customer ofr 30 years! Anyway I would not come back nor recommend this U Haul facility.
Chung YHave the truck clean out front and back.
Shawn SIt was extremely difficult to figure out how to pick up the truck. If I had not had the ability to speak with a customer service agent, this pick-up would've been next to impossible to figure out. Also, the lock box was extremely difficult to open, and it almost seemed like it was broken.
Lachlan FThey forgot to add my appliance Dolly and I still had to pay for the equipment. Had to park my car and pick up the truck in the back but return it in the front so I had to walk in the dark towards the back.
Jason LFor Uhaul in general: I rent trucks and trailers from Uhaul several times per year for business and the process of scheduling and more specifically: picking up and dropping off gives me great pause. Please consider the business model adopted by Hertz car rental for their (me) Gold customers. Show up and pick any one in the row and off you go. I once waited 2 hours to get through a line of 10 waiting customers ( @ 20 minutes each!) With just one agent at the desk. I often have to hook up and disconnect anyway.
Norman SThe shop owner was very good at his job and most kind!
Raymond KWhere I dropped off the equipment they were great, helpful and courteous.
BILL DThere was about a half inch of water in the back of the truck when I picked it up. The store had nothing for me to clean it up with do I had to buy rolls of paper towels. They also did not have the 6 moving blankets that I ordered, so I had to buy bubble wrap.
Donald TVery convenient location will definitely be coming back next time I need a uhaul rental
Omar RI often rent UHauls for staging properties and for moving furniture to my 6 furnished rentals, and the rental truck I was able to use for my daughters move from TX to SC was great. I was nervous, I had rented some trucks in SC that would not allow me to turn on the lights. I had never used a truck for this long of a haul. However, it all turned out great. This truck was newer and was easy to drive and maneuver. (it even had USB charging ports for our phones and GPS) We had great weather and the only complication was the storm that came through the east coast and took a day of unloading away from me. However, you all gave me enough time to do the unload the next day and get the truck back. Over all an excellent experience! Thank you Thank you! We would recommend your location in the future.
Brenda PEverything was Great!
Michael TI couldn’t get anyone to help me get my car from the tow dolly, the guy at the U-Haul did not know how to get it done had to ask a complete stranger.and was able to get my car down .
Francis AWould be good if door delivery service is available
Harish MChecking out on app with drop off had issues.
David SEverything was great.
Michael TNeeded a truck. in a pinch, and they were more than happy to help me
Michelle RGreat experience. In and out without any issues.
Harold KI'm not sure if the truck was maintained well - it ran fine. However, it was very dirty inside, it had no windshield washer fluid and it smelled inside. It appears to have never been cleaned. You could see the dirt on my hands after I held the steering wheel. My experience with U Haul is typically better.
Stephen W