I am very bothered that I had to provide the names and phone numbers of 2 people who know me well as a condition of me renting a trailer. The reason given was this is a policy as a result of the Oklahoma City Bombing which was 16 years ago. I have rented several trailers and trucks over the last 10 years and have never had to, or even been asked to provide this information before. I have never provided or been asked this for renting cars, trucks and trailers from any other company. This information is not even required on home loans! The only time I was ever required to provide this kind of information was for my security clearances during my 30 years career in the Air Force. None of my family who have rented from U-Haul have ever been asked this information. I would like an explanation of why this information is now required 16 years after the Oklahoma City Bombing and barring a satisfactory response, I will use other companies for me rental requirements in the future. My contact information is 530-955-1599 cell, email@example.comMichael D.
Customer Reviews for Sierra Self Storage
(Distribuidor de U-Haul del vecindario)
Colfax, CA 95713
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 4 p. m.
- Vie. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Pam at Sierra Self Storage was very helpful,in getting this trailer for our move. Out of state equipment is in short supply, but she worked with her regional Uhal rep, Victor, tomgetvghis setup for us. Pam went so far as to give us a call when the trailer was ready for us. Highly recommended!Tim S.
Nothing. Pam is awesome.david B.
Location didn't realize it was a 24/7 pick up. Key wasn't there so we had to wait until they opened.Maureen R.
Very friendly staff here. I was quite early because I did not know the area and left home early in case I became lost , however as soon as I got there, there was someone there to help me. I would recommend this locationJoe I.
El cliente no dejó un comentario.Lisa V.
I didn't have a drop off location i was told to just call the 1800 number but they would just hang up on me. Overall uhaul has been a hassle and i still haven't gotten a refund for a hitch installation mess up and it's been awhile. Making me go without money that is mine. Uhaul has sent me in circles and made my moving process very difficult i wouldn't use uhaul again unless you guys give me a deal on the trailer i just had to make up all of my troubles. And again still haven't gotten the money that is owed to me for a hitch i got right before my trailer. Can i speak to someone about arranging a deal for the hassle i was put through and still am being put through. (916) 509-2838 or (916) 532-9748 Dakota and Brooke thank youDakota R.
El cliente no dejó un comentario.Carol S.
El cliente no dejó un comentario.Collin W.
El cliente no dejó un comentario.Christopher M.
Truck wasn't ready to go. We had no access to the truck at the time we were promised. It was blocked in by 2 vehicles, it was filthy, low on oil, low on water, the transmission is leaking, ball joints are worn and ac didn't work properly. There was no proper customer support, we had to go 240 miles out of our way to pick this truck up. It was promised to us for pick up after hours and because it was not prepared properly for that time, we lost extra help with the move. Also, I was way over charged for items I never requested. I am extremelely uunsatisfied with my experience with Uhaul overall.April T.
Pam was awesome, she went above and beyond to help us. Thank you Pam...Donald G.
Either they scam you on the fuel cost, or somebody's stealing fuel from their trucks and they don't know about it. The truck was on Empty when I picked it up.Derek S.
El cliente no dejó un comentario.Judah C.
Was not there for drop off.Karyn E.
El cliente no dejó un comentario.Cheryl B.
El cliente no dejó un comentario.Steven L.
They were closed and charged charged me a fuel charge which was not rightAnthony S.
El cliente no dejó un comentario.Joey Z.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Martz M.
Horrible location in the middle of nowhere. This was at least 20 miles from my home. No help, no lights, no security...Phillip A.
El cliente no dejó un comentario.jeff B.
Maybe hire a nicer personJacob D.
The price for the same trailer in michigan is 1/4 of the price. It doesnt make sense that the price would vary that much. The equipment itself needed maintenance, one of the taillights was unsecured. I spent an hour using the locations tools to fix it myself so i wouldnt get a ticket. This seems fairly improper to me. Overall i was very disappointed in this experience, though this was not the fault of the employees at the pick up location.Danielrussell K.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Kathleen M.
Shes so sweet and made everything so easyJaun I.
Pay attention. Reason being, during my check-in and checkout process upon pick up my drop off eservation location, was changed and the 'contract' I signed had me calling to find out where to drop off and then turned into me getting an email with a drop off location 1.5 hours from where I was reserved to drop off.Brian B.
El cliente no dejó un comentario.al B.
El cliente no dejó un comentario.michael B.
El cliente no dejó un comentario.Bob T.
El cliente no dejó un comentario.Kate W.
All your employees are greatDaniel F.
El cliente no dejó un comentario.Paul P.
i wanted to return an unopened bubble wrap and stretch wrap but they would not take back or recommend where i could returnDolores R.
El cliente no dejó un comentario.Karen J.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Gale S.
amazing servicePatricia S.
El cliente no dejó un comentario.Krishna R.
El cliente no dejó un comentario.Sierra S.
El cliente no dejó un comentario.Ricky M.
El cliente no dejó un comentario.RICHARD H.
Nothing comes to mind. Just keep the current personnel.Ken M.
El cliente no dejó un comentario.Jim S.
El cliente no dejó un comentario.tyler M.
El cliente no dejó un comentario.Robert Q.
This location was extreme in their policy. The tank was required to be filled half way. I drove 385 miles and went to the station down the street from their location and refilled to half a tank. Maybe it was the the grade of their location or the grade of the gas station, but she claimed it was short 1/8 a tank and charged me $15. Unfortunately I dropped it off after hours and couldn't dispute the claim. This significantly diminishes my opinion of Uhaul for a loyal customer who just spend $280 on a rental.ANTONY M.
Pam was amazing. She had everything ready when we got there. Everything went off without any problems. I would use this site again in a heartbeat.Janice L.
Pam done good!Richard H.
Horrible customer service. All they care about is Money.Stephanie F.
El cliente no dejó un comentario.Jeanette X.
Street not on Google maps....Randy L.
very good employees who tried to help me. U haul. Lower your prices. GraciasJake A.
El cliente no dejó un comentario.Toni C.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.stephen S.
Great professional service, good communication.Richard B.
El cliente no dejó un comentario.Ezra E.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Jim S.
I like this return location. It's very convenient and close to free way. It's a safe neighborhood. I like it the most is that there is a drop box for the key return after office hours. Also before returned the truck, I called uhaul. The operator that I spoke with, is so helpful, her voice is music! Great! Great!!Judy Z.
El cliente no dejó un comentario.FRANK K.
El cliente no dejó un comentario.WILLIAM H.
El cliente no dejó un comentario.tom G.
El cliente no dejó un comentario.MERJA B.
Reserved 10ft truck got and was charged for 15ft. Had to wait for 10-15 min for attendant to arrive to help us.Lisa G.
We rented this trailer,and asked about one way and a return route. I must have misunderstood what was said. I was told $142.27 for round trip and a little over $202 one way. If I dropped off the trailer in casa grande earlier there would no refund and the rate would be $202. That was acceptable. I went to unwilling casa grande was trying to drop it off there. Nancy returned the trailer, but was told it would cost over $450.00 dollars. I said no way, I would just return the trailer to colfax ca. Customer service would not work with us in any way, could figure out how to help return the trailer back to our contract. Nancy worked several hours and the contract was opened again. When I return the trailer to colfax it was stilled closed. Pam again had to uhaul customer service to work this out. Your customer service department needs a lot of help, because they don't try to help your customers. I have using uhaul since 1964. This will be our last time!!!Clarence A.
worked great!!!!! Thank You!!Curtis W.
El cliente no dejó un comentario.VINCE L.
El cliente no dejó un comentario.Frederick J F.
El cliente no dejó un comentario.George E.
No improvement needed, it was wonderful. ¡Gracias!ROSELLEN R.
See above.Robert A.
El cliente no dejó un comentario.Joanne H.
El cliente no dejó un comentario.Melissa C.
He was Not in the office, which caused unnecessary waiting and inconvenience for myself and others who were assisting me with a ride. Was inefficient,, rude, slow and inconsiderate, and wrongfully charged me for fuel as I submitted my paperwork to The Rummage Rack, and according to the Service Assistant in Richmond was the correct amount of actual fuel upon insoection, " Leas than 3/4 of a tank ".Shelly G.
It was my understanding that a hand truck dolly would be available with the truck. There was nothing inside the truck. Fortunately, a friend had those items and we were well equippedSusan P.
El cliente no dejó un comentario.JAY O.
Great service and friendly people.Steve H.
Very friendly and helpful. Answered all our questions. The truck was there and ready when we arrived.JAMES B.
Very friendly, fast, and efficient!Kayla T.
Very helpful.Gregory M.
El cliente no dejó un comentario.Sandy E.
Pam and Gordon were very helpful from the time I purchased moving supplies through the move. They were kind and accommodating. Their office/store was very clean, well stocked, and very well organized. The property in general and the storage unit were clean. Lighting was excellent--I had to take my final items at night and felt well protected. I'm very happy to do business with these folks. Joanne LyonJoanne L.
The location and people at the location were amazing...the online process for reserving and dropping off is not aligned with what happens (prefered location apparently means nothing for pick ups or drop offs regardless of customer convenience) and is to say the least frustrating.Elizabeth B.
El cliente no dejó un comentario.Glenn B.
Pam helped me find her location in Colfax. She was patient as I was a bit disorganized and upset. She made the paperwork easy and clear. She told me the process first, and then proceeded with the steps. She was so kind. She asked how my move went and if there was anything I needed. I ended up renting a storage unit from her as well and am so very happy. I will refer UHaul at both locations and the kind, sufficient people that work there too!Devon T.
The representatives provided excellent customer service, were friendly, prompt & professional.MARK A.
El cliente no dejó un comentario.Marshall C.
Staff was warm and friendly when returning truck but 2 blankets were left behind in error Will return them in AM truck was not due till Thursday but was done early so brought back today. Thanking you and your staff for making moving a lot easier.Patricia C.
El cliente no dejó un comentario.FRANK K.
Nice folks , great customer service??ric O.
Pam was great! Best experience and customer service I have had at a Uhaul location.morgan C.
We were told that the reason the truck was open was that the truck had probably been used to haul some kind of plant that left a horrible smell and that they had cleaned it to the best of their ability. When we dropped it off at the place where we were diverted to we are getting a bill from them for cleaning when we left it clean.Patrick S.
I was stopped by the local police because there was no license plate on the front. Something about an out of state U-Haul.Jnana N.
The lady in the office, Pam is fantastic ! She helped me understand how the system works and was cheerful and considerate. The world could use more people like her!Lindsay K.
The women that checked us in was very friendly.JOHN C.
Uhaul had me dropping off at 954 EVERGREEN LN MEADOW VISTA, CA 95722 25 miles out of my way instead of colfax as I had requested. They said that drop off location was full but only after I was on the road. I called the colfax uhaul and they were wonderful to take my truck. Seems suspicious that uhaul wanted me to drive that extra hour! Perhaps they need a truck in that size ???richard M.