Dante was extremely helpful and professional even though we had to come at the end of the day.GAYLORD N.
Customer Reviews for Sierra Convenience
(Distribuidor de U-Haul del vecindario)
Cedar Rapids, IA 52402
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 10 a. m. - 5 p. m.
- Dom.: 12 p. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Great customer service!NICHOLAS D.
El cliente no dejó un comentario.JAMES B.
Reserved a truck at the Westdale location. Went to pick it up the morning of, waited about 15 mins in line and then was told they don't have any one-way trucks so I had to go to the Center Pt. Rd. location. Went there and waited in line for another 15 mins only to be told they couldn't rent the truck out to me because U-Haul assigned two different customers to one truck. Ended up waiting about 30-40 mins for it to be resolved. Very unimpressed.Morgan B.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.TRACY S.
Give this Location more U-HaulCALVIN W.
Please make sure that the pickup location actually has all of the equipment reserved. There were only 6 blankets available instead of the promised 12. They also were not given to us originally. We had to go back and get the 6 blankets after the initial pickup because they were not in the van nor given to us.Christopher T.
I did after hours turn in. Store and building were run down and scary. Parking lot has potholes. Phone app is a pain in the butt to use. UHaul has a lot of improvement needed. Next time I will happily use Penske, Enterprise or Budget, regardless of how much more it may cost. I will never work with UHaul again.RUSSELL F.
The truck was not cleaned/ swept out in the cab or bed of the truck. There were sticky stains in the cabin. The addition equipment I paid for was not provided (furniture pads, etc). The clerk barely spoke above a whisper and was not helpful with the checkout process and was on the phone. The key boxes do not lick properly.Luke H.
El cliente no dejó un comentario.DENNIS B.
Very knowledgeable and friendly to work with- definitely 2 thumbs upHOLLY O.
El cliente no dejó un comentario.ROBBY M.
This is the third time we have rented a truck/van from Sierra Convenience- all 3 occasions we have had great customer service, fantastic vehicles, and the vehicle we have reserved is always what we get! I am so happy that Sierra Convenience is in our area to offer this great service! Thank you for the wonderful service!!RANDY A.
El cliente no dejó un comentario.KAREN S.
When we arrived at the location, the store was locked (despite an open sign flashing) and the person working was gone. He came back 10 minutes later and appeared bothered that he was even working. When I picked up the truck, I was told that the truck had a full tank of gas. It did not and was only 3/4 full. I only drove for about 35 miles and cost me 20 dollars to fill up the tank. I have rented many trucks before and this service was mediocre at best.MIKE O.
El cliente no dejó un comentario.TINA P.
El cliente no dejó un comentario.DENNIS B.
El cliente no dejó un comentario.Sara F.
Customer service by the UHaul rep (Mike) was exceptional, above and beyond expectations!KURT B.
Great customer service, very personable owner.RENA M.
El cliente no dejó un comentario.William B.
They did not have the truck I made the reservation for, had to take a smaller one....and was not able to complete my move in a single trip.TERRY H.
They told me my rental was guaranteed but it absolutely was not.Malick B.
I've used this location a couple of times now. The friendly service is very welcoming, and consistent. I will definitely use this location for my rental needs.Anthony S.
El cliente no dejó un comentario.Vanessa C.
El cliente no dejó un comentario.Janine S.
El cliente no dejó un comentario.ARDITH H.
El cliente no dejó un comentario.George S.
Better customer service. On hold for way too long. No response from roadside assistance. And we had to fix our problem ourselves.Bruce O.
Easy and quick transaction.Christopher H.
El cliente no dejó un comentario.JORDANNE B.
El cliente no dejó un comentario.KEVIN K.
Clarify the cell phone return process expectations.MARTHA M.
Excellent customer service and friendly staff.TOTTWESLEY M.
El cliente no dejó un comentario.BRIAN S.
Cleanest UHaul we have ever rented! Great customer service and super fast check-out and return.Brian A.
El cliente no dejó un comentario.JEAN M.
The previous user failed to sweep out the inside, so the location owner had to do it. The windows were filthy.BARRY G.
El cliente no dejó un comentario.FERNANDO ERNESTO C.
Outstanding customer service!Jon B.
We had limited interaction with the people at this location, although our experience was positive.Steven K.
I reserved the truck and when I went to pick it up it was not yet cleaned from the previous customers and we had to wait for the manager to clean the interior and also sweep out the back of the truck. Only had 1/2 tank of fuel when we thought it would be full.NICOLE E.
El cliente no dejó un comentario.LAWRENCE M.
El cliente no dejó un comentario.MICHAEL D.
The customer service was outstanding! I will definitely rent from this location whenever necessary!LEON M.
Again very nice lady. She was very busy when I came in and made sure she would be right with me. Very courteous and friendlyChris T.
Dante was kind, quick and informative. Great store!Carl L.
El cliente no dejó un comentario.TODD S.
El cliente no dejó un comentario.CHRISTINE M.
El cliente no dejó un comentario.LUCAS W.
El cliente no dejó un comentario.Hayden H.
Good service. Very quick service. It took me hardly 10mins to for all paper worksMOHIT S.
Truck had leaves in door handles and sand on the floor. Truck shifted very hard and fuel economy was poor due to the age of the truck. I've had better experiences with rentals trucks.Michael G.
The only issue we had was that the U-Haul system was down and we had to wait over 2 hours to rent and then it was via paper. Dante, our local guy, was a rockstar while dealing with frustrated people! Give the guy a raise!!Rachel I.
Very pleasant experience and easily done at drop off. Cant say the same for pickup in Indiana thoough.SUBI F.
When we got into the truck he said it was on F it was 3/4. We did fill to full so we didn't get charged the extra fee. Truck ran horrible and was very dented and marked up.John C.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Mike D.
El cliente no dejó un comentario.KARL D.
The hours of 10 AM opening are not helpful with timing of pick up/drop offJOHN R.
Very helpful, polite and friendly workers! Would rent from them again.DONALD N.
We originally had picked a much more convenient location. At the last minute it was changed to this new location. While the new location was good, it's was not easy for us to get toâ€"due to farther drive and different service hours.Jeff P.
El cliente no dejó un comentario.James E.
Very nice experience!AMANDA E.
Very friendly people working there and nice place to rent moving things fronSTEPHEN C.
Very friendly and helpful service staff!Lisa A.
El cliente no dejó un comentario.ANGELA H.
I was beyond impressed with the speed & convenience that was provided for me. I wish more businesses like this one, treated people just like this location provided.LEON M.
El cliente no dejó un comentario.Vera H.
Guy working the counter was really nice and helpful, and efficient in helping all of us get in and out quicklyLUKE R.
They never answered the phone. It was either busy or no one answered. Equipment was just ok.RICK D.
El cliente no dejó un comentario.JON G.
Employee came out to meet me when he saw me pull in and started checking in the truck. Very helpful!John E.
Let people know the trucks have no â€œmodernâ€ conveniences, like USB ports, or that any adapters need to be brought by the customer. It is something I forgot about because it is readily available in my own vehicle.Lisa S.
This was a great rental. No issues, worker was friendly and helpful.ANTHONY P.
El cliente no dejó un comentario.KURT P.
El cliente no dejó un comentario.ELIZABETH V.
El cliente no dejó un comentario.PAUL B.
Online vehicle reservation was for a 24/7 pickup before business hours but I was unable to pickup vehicle until business was open at 10am. Only 1 store attendant also delayed delivery as he was disrupted several times to wait on convenience store customers.GARY B.
El cliente no dejó un comentario.MARA S.
El cliente no dejó un comentario.VALERIE L.
Very professional and had my registration on his tablet. I've used this company 2 times and won't go anywhere else!KASIE W.
Quick and easy drop off. Was in & out a flash.THOMAS S.
I have been charged to much on my card and need a explanationAARON B.
I am in full disagreement that they charged be for the gas 4 times over what it should have beenBryan J.
El cliente no dejó un comentario.kristine D.
The representative was very friendly and helpful.James S.
El cliente no dejó un comentario.Julie H.
Very satisfied with trailer rental experience. Owner was friendly and handled some computer issues with grace. Recommended!ROBERT G.
I rented two trucks and a van from U-Haul the van was an excellent condition one of the trucks which was the first one it was OK the second one was not the cleanest and it did not really act like it was in the best shape or condition eitherMel C.
Very friendly and helpful staff.Rodney S.
It was clean but it did NOT run properly and this locations prices did not match prices onlineRebecca S.
El cliente no dejó un comentario.kiley C.
El cliente no dejó un comentario.Shonda B.
El cliente no dejó un comentario.Raven W.
They were friendly, but have different information online vs. on their door about their hours of business. We had planned on getting rid of the truck there at 10, as we had read their hours online to be 10-5 pm, but then had to change our plans after arriving a little before 10 and seeing the sign that said they opened at 12:00pm. When we returned at 12 pm, the agent inside said he just got to work (12pm) and wasn't sure when they opened.BRADFORD C.
El cliente no dejó un comentario.ANDREW W.
El cliente no dejó un comentario.Jason G.
Trailer was very oldJames S.