Comentarios de los clientes para Sierra Convenience

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sierra Convenience

Clasificación general:

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Anna N.
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Had good experience in the past. Just bad maintenance with this one.

leo C.
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the app is not very user friendly. Would be nice is location had expanded hours.

ROBIN H.
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If returning after hours, the on-line system is difficult.

Ashley B.
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To start, masks were required in the city. The employees were following covid safety guidelines. Employees were more concerned with what they were having for lunch when it was my turn to be helped. I had to wait a few minutes to be assisted. Also, when I tried to call to ask about possibly needing to extend my rental time the phone went to voicemail each time and it wasn't an active voice mail so I couldn't leave one. I had to reach out to another location in town to see if I could be assisted. Thank you Kelly at the other location for doing what you could.

SHAWN L.
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Neat little convenience store too!

SCOTT B.
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Dante was outstanding Great multi tasker, Excellent Person

ISAIAH G.
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I was supposed to only get charged $55.65 for my 1 day rental of the 17' truck but was actually charged $807.13. I had it from 10:30am until about 7:30pm & only drove it 13.7miles. Went back the next day to get it sorted out, wasted an hour thought it was all fixed; but haven't seen any money refunded to me. I feel like I've been scammed & probably will not be going with uhaul ever again in the future!

Doug F.
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Associate did not check that the lights were functioning before I left the lot.

JULIA R.
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A very busy location.

ALEXANDER P.
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El cliente no dejó un comentario.

DEBORAH R.
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All the stuff a friendly and helpful I couldn't have been happier with the service they're great I'll always recommend them

John S.
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Great experience. The team was helpful.

Thomas L.
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El cliente no dejó un comentario.

SABAHUDIN C.
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I got charged an after hours service fee and i returned the truck at like 3pm

Tom V.
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El cliente no dejó un comentario.

Steve V.
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As stated in my rental return notes, the check engine light was on for the entire time. I was skeptical as to whether or not the truck would brake down during the move. Additionally, the loading ramp came of the tracks and took over 2 hours to fix. This made the move take longer than expected and caused me to pay more for my hired labor. Very disappointed in the overall rental of the truck. Would appreciate if something could be done to rectify the situation. Thanks, Steve Valenta stevenvalenta@yahoo.com 505-730-5280

TIM K.
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As always, the motorcycle trailer was great.

Norman F.
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I was told by Hometown auto where I booked the trailer that the price was $235 and each additional day was $54, Then when I picked it up it was $378 which is $150 more than I was told, also the first place I was told to pick it up from didn't have one so I had to wait 3 hrs to pick one up from another location, probably won't use uhaul again after what happened

Jodi B.
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I was charged a cleaning fee after the rep said to leave the truck. It needed absolutely nothing done, It was exactly as it was when we picked it up. I emailed them back and asked that they re-issue me a credit for the $25 and they never called or emailed me back. Poor customer service and shady business practice.

Devon W.
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I originally reserved online for a rental, but when I arrived to pick it up the location had nobody working and the doors were locked. I called all three numbers listed and nobody answered. The address is 400 35th St, Marion, IA 52302. I did contact U-haul and was able to drive to another location and receive another rental trailer.

MOURAD E.
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Wonderful customer service in this location. I called ahead and the truck was ready for pick up.I would definitely recommend your services to family and friends. Thanks

KALPESHBHAI P.
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Very nice

JOSEPH F.
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We were told they would refund us one day since we returned it early. This discussion hope red prior to rental as we didn't know how long we would need it for. We were reassured that if returned early, we wouldn't pay for two days. We returned it before 2:45 the next day.

Judy J.
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The person working in the store was nice. The time was messed up so he promised he would fix it. We picked it up at 2:43 pm. But drop off says noon. So he said he would fix it. The next day at 1230 someone called and was rude to my mom about being late for dropping off the truck. My mom was very upset, the man said we were being charged for two days and we had to bring the truck back right away. We hurried and got the truck back at 12:50. Went i went inside the kid who rented us the truck said he no remembered he was suppose to change the time. When my mom said she was upset that he was rude he just looked at her and said what do you want me to say ? He then said he was sitting right next to the guy when he called us and he didn't think anything he said was wrong. I personally think he should have handled that better. They did charge us for two days. We only had the truck from 2:45pm to 12:50pm the following day. So we didn't even get it 24 hours. We have already called customer service and they should be taking care of it. However making a stressful situation even worse was just very frustrating. People at those stores need to be more careful with how they interact with people.

NEIL B.
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Everything went smoothly, so, I have no major complaints. The staff was a bit nonchalant first thing in the morning, but we got the job done. The cab was not cleaned when I picked up the truck, but they swept it out. Drop off was nice, and the folks were a bit more perky and communicative. I had tried to call ahead to reserve the vehicle, but as several reviews stated, the phone is never answered.

Darwin B.
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The drop-off location was a joke.I appeared to be a poorly maintained converted gas station. Upon arrival I went into the office and waited for approximately 10 minutes for service. When no one showed up I went outside and waited for several more minutes before deciding to park and unhook the trailer. There were several people nearby loading a car on a trailer and I approached them and asked if they knew if any U-Haul staff were available. One of the men said he was in charge.I told him I was returning a trailer and he said to just leave it. I also asked if any paperwork was necessary and he said there wasn't and to just leave the trailer. I was surprised to receive notice from U-Haul for an extra 2 day charge when I returned the trailer the day after I had rented it at approximately 4:30 in the afternoon. You can improve your service by raising your standards for customer service.

Jamar F.
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El cliente no dejó un comentario.

TERRY O.
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It was great. Prompt. Thorough as attendant hooked and chained up the trailer/checked the lights, etc.,. Attendant was courteous and helpful. Why would I ever buy my own trailer??? No!

Jon K.
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Fantastic customer service. He was knowledgeable, fast and friendly.

Jennifer M.
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Customer Service was best I've had in recent memory. This includes off the top of my head: from Retail, Hotel Properties, Contractors. Awesome individual. He should be the face of this company or his own. I mentioned he should have a blog for U-Haul customers or potential customers because of his knowledge and professional demeanor. Patient yet efficient and calm confidence.

Lori S.
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El cliente no dejó un comentario.

James I.
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Our experience was excellent. The staff was great to work with, very helpful and knowledgeable. I would definitely recommend this location to anyone that is renting a U-Haul in the Cedar Rapids area!

Logan L.
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El cliente no dejó un comentario.

carolyn W.
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El cliente no dejó un comentario.

Gwen L.
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Location wasn't open at the time we were required to return the truck, so we put the keys in the dropbox.

Kimberly V.
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When I set up the Sierra reservation, it would have a been a nice extra step if they would have looked at my vehicle to notice I did not have the necessary wiring. It wasn't until a week later when I went to pick up the uhaul (at another location, in Cedar Rapids) that I found out I needed electrical stuff for the trailer lights to work. I guess I just assumed all vehicles had this "built-in" somehow. I may be more ignorant than other customers but for me this would have been helpful. Otherwise, they were very helpful and nice.

Andrea T.
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El cliente no dejó un comentario.

Michele O.
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Had problems return ing online

Steven S.
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El cliente no dejó un comentario.

Danyelle F.
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Pick up experience was terrible. No one communicated you had to be there right at 8am or your reservation was cancelled so I waited 2 hours to reschedule the truck and once I got it rescheduled it still took 40mins to be approved through the phone process before I could even take the truck. Worst rental experience by far.

Darren B.
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Well I filled the truck up not knowing I received it on about 1/2 I thought when picked up it was full so when you dropped it off you fill it

Christina R.
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The location was not the problem UHAUL was the problem. I reserved online for another locaiton. A rep called a few hours later and had to move location pick up due to inventory or something. OK that was annoying but fine. She ASSURED me I was set up completely for online pick up since the new location did not open until 1.5 hours AFTER I needed the truck. Got there ready to pick up at the agreed time and I could not do it. After waiting a LONG time (at least two others came and had much of the same problems picking up thier reserved trucks), trying to call Uhaul and unsuccessfully speaking to 4 people on the phone (one agent suggested I switch locations for pick up to one open BUT I could not pick up there for 9 hours!!!! Why would I do that?) with UHaul it was time for the business to open. YES, 1.5 hours after my arrival! The man at the office was pleasant and helpful....even funny! That was nice! He indicated that UHaul did not properly secure and activate my reservation (or something like that) and that was the problem with the digital pick up not owrking. Luckily he was able to help, a truck was available and from there things went very well.

Leo C.
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Your pick up by phone ap is clumsy and takes too long. It is too complicated.

Chantell S.
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The staff had everything prepared and were very helpful. I thank them so much for the great service

Amanda P.
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Trucks were easy to locate but key box was hard to find. Workers inside were unaware and offered no help

Carli M.
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Open earlier on weekends. Long wait when they had just opened.

Jawon W.
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El cliente no dejó un comentario.

Riley M.
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El cliente no dejó un comentario.

RICKY B.
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There is always one person working and he does a great job. But, it would be nice not to have to wait in line for so long and to get a phone call answered on a regular basis.

Richard J.
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I had an issue with my travel plans being completely shifted due to shortage of trucks. Also was quoted two days rental and only given one day. The manager of the pickup location was fantastic to work with.

Greg M.
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El cliente no dejó un comentario.

ARNOLD S.
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El cliente no dejó un comentario.

Sarah B.
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El cliente no dejó un comentario.

Gregory T.
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Person was friendly and pleasant. It took a little extra time to get going, but overall a good experience. The truck was nearly new. It is great to rent trucks and vehicles in great operating condition

JIM M.
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Oil change light was on Steering wheel misaligned

Veronica F.
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Took over 15 minutes to have my license and picture verified when picking up. I did early check in even. This facility seems very run down. The truck was clean, but the facility was most certainly not. It should also be advertised that even though this facility HAS gas pumps, AND advertises a gas price...they do not carry gas. So don't waste your time trying to fit the 26' truck into on of the gas stalls just to be told they do not carry gas.

DIANE M.
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Everything was great. Adante was awesome to work with. Will definitely be back. Ty Soo much.

CATHY S.
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El cliente no dejó un comentario.

Kevin R.
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Really like this place. The people there are always super helpful and quick. Makes the rental process easy.

JENNIFER S.
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Took well over an hour through the required mobile pickup to finally get the truck and one of the two dollies we reserved. Despite being charged for it, we never did receive the second. Not that I would have wanted to go inside the dirty dilapidated former gas station where they are fencing what is obviously drug paraphernalia. Took all required pictures and documented existing damage to the truck. That evening after part of our moving crew didn't show up we extended the reservation for one day. Received a phone call the next day that the truck was late coming back and needed to be dropped off immediately to go out of state but we could pick up a different 26-foot truck. After scrambling around to accommodate as we didn't want to disrupt someone else's move I called as requested to notify them that we were headed back and was told that apparently the truck no longer needed to be returned but nobody had bothered to communicate that. Nor did anyone email an updated contract as requested. Returned the truck the next day at 2 p.m.- 2 hours before our 4 p.m. cutoff cleaned, refueled, and swept out. After 10 minutes of wandering around in the drug paraphernalia we were finally able to find someone to help us. He proceeded to wander around the truck for another 20 minutes before coming to interrogate me about a small baseball sized dent in the top corner of the cargo area of the truck because it had not been marked with a damage sticker according to him. From 5 foot tall I couldn't see if there was a sticker or not. I pointed out to him that there were several large significance scratches and dents that were not marked with stickers that I had photographed as part of the check-in procedure and encouraged him to pull up those photos to compare. The only photos that he would show me were clearly quite old as there was barely a scratch or dent on the entire vehicle. He became quite belligerent about charging me for the damage and when I told him that he could either pull up the pictures that I had taken and submitted when I rented the vehicle or he could submit it to his insurance which I had paid $15 a day for he became downright irate. Told me that I could stand there quietly while he dealt with me or else. After a minute or two of furious typing on his iPad I Got a notification from my debit card that he had just charged me an additional $200. Not, as he claimed for the alleged damage to the truck, but for an assortment of extra days, dollies that we never received or used, so on and so forth. At that point, between arguing with him, waiting on him, and being interrupted while he sold pipes and sodas I had been there over an hour. Rather than make a scene or escalate the situation I informed my card company that I was disputing the charge and walked out.

Clark A.
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El cliente no dejó un comentario.

DAN R.
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Expedite the procedure. The guy was very helpful though.

Gordon H.
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This location was in disrepair. There was no one there to help us or answer our questions and the truck we wanted to get had no keys in the box. We were forced to call uhaul and get another, smaller truck than we had asked for. This was inconvenient and frustrating.

Aniko T.
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The gentleman was friendly, kind, and very nice. However, the van was not securely attached to the car transport and the tether strap completely came off both front tires completely - twice. The drive was a nightmare! See U-Haul reference #1871245. Kathy, who helped me on the phone with the corporate was amazing and helped a lot

Tammy M.
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El cliente no dejó un comentario.

SCOTT K.
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I had no notification that the store would not be open and that I would have to complete the entire process online. I was in contact with customer service no fewer than 7 times on the phone and received little help. Once I finally was able to access keys to the vehicle, they were the wrong ones and I had to contact customer service again. It took me a total of 90 minutes on site to finally gain access to the vehicle I had reserved.

Payla F.
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El cliente no dejó un comentario.

Janice B.
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El cliente no dejó un comentario.

Jonathan M.
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The location was fine, the mobile 24/7 service needs to be improved. I spoke with corporate uhaul more than once about our reservation, and it was never updated in the system correctly bc no one knew what my reservation was. We had issues with the size of truck, the time of reservation and our dollys. The truck needed an oil change and sounded like it was about to break down. We were charged for dollys that weren't even on the truck or we didn't use. This was a terrible experience and we will never use uhaul again.

Jon H.
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Want a dump. Didn't even open until noon on a week day. Worker was great - no issues there!

Valerie T.
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Customer service was excellent! They were very busy but both employees at least acknowledged we were there and said hello I'll be right with you. Very professional people . I would rent from there again.

James S.
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El cliente no dejó un comentario.

Susan P.
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We have used UHauls several times. This is our favorite location. They are helpful, friendly and accommodating. Great job!!

Thomas D.
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Customer service was great. I always go to Sierra for my U-Haul needs.

LEO B.
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El cliente no dejó un comentario.

Heather M.
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El cliente no dejó un comentario.

DENINE R.
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El cliente no dejó un comentario.

Kent L.
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El cliente no dejó un comentario.

Craig N.
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I did not personally return the truck so I do not know about this location.

Mark B.
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Didn't notice anything that could be improved on. Staff, office, and van were all up to par and very nice to work with.

Sharon G.
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El cliente no dejó un comentario.

WILLIAM H.
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Your website for 24/7 pick up is the worst. Now I have two pending charges on my card. We had to call the guy running the Uhaul station to come down and cancel the reservation and redo the entire thing. There is absolutely no reason why I should have to spend a half an hour getting "approved" through your pos website. You need new IT people.

Kenneth C.
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very convenient location, and great service.

Bradley K.
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El cliente no dejó un comentario.

Christopher H.
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Don't let this location rent out trucks. The keys were not available for pickup via online pick up as advertised. I had to make about an hour of calls to different UHaul departments to get someone to come to the closed store and get the keys that should have been in a lock box.

Paul R.
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Everything went well except, when I dropped off the van, I was asked if I wanted to wait or they can check it in and send me an email receipt. I was busy moving so I chose to let them check it in later. Big mistake! Their store hours were 12-5 (due to the pandemic) so that is the time I reserved. The van wasn't checked in until 5:24pm, so I got billed an extra day and doubled the insurance rate. I called the store the next day. They referred me to the city office. I called the city office, they referred me to 1800GOUHAUL. I called that number and was told I would get a call back in 24-48 hours. The next day Troy from the field office told me he would take care of those refunds, no problem. So my experience was overall good, it was my own fault for not checking in the vehicle while I was there. Getting rerouted on my phone calls may have been the most frustrating thing but Troy smoothed it all out in the end. Thank you!

Rachel V.
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El cliente no dejó un comentario.

Chris K.
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The owner of this facility was very professional, and the equipment was ready as promised. The vehicle was very clean, and the move was very successful. The mobile phone check in procedure was very easy to use, and the facilities' pictures on the mobile app were an excellent representation of the actual facility. The staff was very helpful and courteous. I would highly recommend this facility.

Susan P.
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El cliente no dejó un comentario.

Justin H.
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We returned the truck an hour early and were told that our final review would reflect that but it did not. We were charged for an entire extra hour and will not go here again... It's honestly just a rip off.

Chethan V.
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The store and the manager were good. One suggestion i have for uhaul is about the gas credit. The initial estimate was $36 of gas credit but in the final receipt, the credit was $28 without a reason listed. It would be customer friendly to address the reason for the change in credit.

Lonie E.
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El cliente no dejó un comentario.

Nicholas S.
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Next time, put out your cigarette, get off the damn phone and run the return paperwork instead of sitting outside for 20 extra minutes and double charging me the rental fee. Ridiculous.

Justin P.
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It was a crazy day for u-haul corperate, internet response was on the glitch.. spent way too much time setting up my rental agreement. But Dante went out of his way to help straighten things out.. Here did a good job considering all things.. everything worked out pleasantly. Thanks!

James H.
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El cliente no dejó un comentario.

matthew M.
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El cliente no dejó un comentario.

Sally M.
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El cliente no dejó un comentario.

Cortney P.
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I was scheduled to pick up truck by mobile pick up, and when prompted to put in starting mileage, it was incorrect to what was listed online. So i had to call customer service and send an email copy of picture of the beginning mileage, which took 30 plus minutes before we could leave. So major thing would be to have the correct mileage listed so when scheduling pickup will be on time. It was definitely something i was completely unsatisfied with.

David A.
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El cliente no dejó un comentario.

Edwin H.
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Good service nice guy

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