Customer Reviews for Shutter's Tire & Auto
(U-Haul Neighborhood Dealer)

1,238 comentarios

302 Broadway St   Alexandria, MN 56308

(320) 763-2371

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/23/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/3/2023: cerrado

Servicios en esta ubicación:

Contáctanos

(320) 763-2371

302 Broadway St
Alexandria, MN 56308

Servicios en esta ubicación:

Horario

  • Mon–Fri
    8 a. m. - 5 p. m.
  • Sábado
    8:30 a. m. - 12 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/23/2022 - 12/27/2022: cerrado
  • 12/31/2022 - 1/3/2023: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Tom W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barb C. 
Clasificación:
2.0

Get all my equipment that I payed for

Brandon S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan P. 
Clasificación:
4.0

We purchased the queen sized mattress cover and were very disappointed. The handles were positioned at the sides of to make it impossible to use when lifting and carrying the mattress. The handles should have been rotated to be in the middle of the mattress so you could lift and move it. Please have the bags redesigned.

christian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitch L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Devon M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia H. 
Clasificación:
5.0

The truck we reserved was ready to go. No suggestions re improving.

Bob C. 
Clasificación:
4.0

El cliente no dejó un comentario.

nick B. 
Clasificación:
3.0

Ordered 12 blankets only received 6...not happy . Request credit for the 6 not received

william B. 
Clasificación:
3.0

Make all of the wiring on RV1512D 6x12 trailer operational. I had no signal lights at all and only half of the running lights worked. The interior of the trailer also had a skunky odor like marijuana or something. They told me that these trailers get beat on regularly around town and that it would be fine…for a 3 hour trip down and 3 hours back? I'm honestly shocked that I didn't get pulled over for the trailer lights while passing through Hutchinson, MN.

John R. 
Clasificación:
5.0

Only took 5 minutes from when I walked in until I was driving away. Very fast.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg K. 
Clasificación:
5.0

Only problem was the location to drop off trailer in Great Falls was different then what I was told. But the worker transferred it for me so I did not have to drive to the other location. 

Bob B. 
Clasificación:
4.0

I was very pleased with the customer service I received. I would highly recommend this location. Quick and easy to drop off truck rental.

Karen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Keep up the fine work! Helpful, knowledgeable people with a quality trailer at a reasonable price!

John W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy B. 
Clasificación:
5.0

Drop off was very easy.

Steven J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale T. 
Clasificación:
5.0

The problem was not with the pick up or drop off location. The problem was with U-Haul communication. The location I dropped off at was closed on Sunday as was your 800 number that I was directed to call. So I went to the text sent to me from U-Haul, got a verification code that it was me, turned on my location so U-Haul could evidently see where I was, and then I received instructions as to what to do to return the trailer. I got charged for an extra day because the receiving location processed the paperwork the next day so I called the U-Haul 800 number and was told to go back to the location in which I turned in the trailer (another 40 mile drive) and get a credit issued. They were very kind and very helpful, Then I received a call from U-Haul that I never turned in the trailer. It was a hassle because U-Haul did not communicate within their own company.

Cynthia G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark C. 
Clasificación:
5.0

El cliente no dejó un comentario.

brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jon G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dieter P. 
Clasificación:
5.0

Staff was friendly and very helpful. I would recommend to others and use again.

karen J. 
Clasificación:
5.0

Easy peasy

Charlie O. 
Clasificación:
2.0

There was no one at location to help with check-in and the online check-in was not allowing me to complete the process. After multiple tries and speaking to a very helpful U-Haul representative, I was able to check in and get keys. This put me a half an hour behind schedule and people were waiting to help, as well as I needed to get the UHaul back in time. Vehicle was swept but had dried liquid on seats and back rest. The location was convenient. The phone rep for UHaul was very kind and helpful, she deserves praise!

Karen L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

no problems, great service

Alan Z. 
Clasificación:
3.0

They were not ready for us when we got there, so it took approximately 10 minutes to talk with someone, then confirm the reservation and get the truck.

Tony V. 
Clasificación:
5.0

¡Servicio al cliente de excelencia!

TERESA V. 
Clasificación:
4.0

pad lock did not match the key given with the truck. fyi Do you automatically take off the $25 for sweeping out the truck? I have a picture

Amy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joshua S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jody W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haley W. 
Clasificación:
4.0

The truck itself appeared to be driven through the plague of locust. I had to wash the windshield before I could even safely see and drive.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg E. 
Clasificación:
4.0

Improved communication when requested trailer is changed (we requested a 5x8 trailer and got an 6x12)

Kirsten S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey M. 
Clasificación:
5.0

This was a new truck but it had serious transmission problems. The whole reason I rented this truck was to pull my boat because I did not want to worry about my own truck breaking down on a long trip pulling the boat. I had the worry anyway. I think some kind of break on the price would have been appropriate. It almost ruined my vacation weekend.

Ron B. 
Clasificación:
3.0

A bigger Uhaul sign at this location would be helpful for locating it

Kathleen K. 
Clasificación:
3.0

Little unsure of where to park truck or where to put keys. Front door not visible from where u are to park truck. Busy corner durning business hours as well.

Kimberlee C. 
Clasificación:
4.0

The individual there was really helpful and got everything hooked up and us on the road. Much appreciated.

Kimberly H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg Q. 
Clasificación:
5.0

Very helpful getting trailer hooked up and ready. Very friendly

Shannon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oscar Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF L. 
Clasificación:
5.0

Very friendly.

NICOLE C. 
Clasificación:
4.0

The online process was extremely difficult

Linda R. 
Clasificación:
3.0

The truck was very dirty with garbage inside and tape holding the window seal in place

Devin H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

richard S. 
Clasificación:
5.0

Great Service! Very accommodating! Thank you!!!

Sally K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Y. 
Clasificación:
2.0

Parking lot was very uneven and tore up. Uhaul made me drive three hours total to pick up one of their trucks I reserved over a month in advance and made me pay for the gas to get it back to Fargo before even using it for what I rented it for.

Dallas R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

Great custoner service! Very knowledgeable quickly added insurance that I had over looked when booking online. I didn't have any issues but I did have peace of mind having the insurance. The whole experience couldn't have gone smoother. Gracias

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Randall M. 
Clasificación:
1.0

The Fargo location supposedly didn't have 26' trucks available (even though there were three on site - I have pictures) and I had to drive 226 miles round trip to pick up the truck. I was not compensated for my travel to pick up the truck in the alternate location. I booked the truck over one month before the scheduled pick up. Why am I required to pick up a truck for UHaul? I'm not one of your employees.

Heather W. 
Clasificación:
3.0

The directions for drop off and the physically address for drop off location were both incorrect for this drop off location. Thankfully we knew someone from town that knew where the actual location was. The directions for drop off mentioned a secure Uhaul lock box etc, but there was nothing like that on the property. It's just a gravel lot with a bunch of Uhauls parked in it.

Journey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOREN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale T. 
Clasificación:
5.0

Always great service at this location! Very quick transaction, easily accessible.

Sheri S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garth O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul S. 
Clasificación:
5.0

Was so amazing the price is reasonable

Jean Karlo A. 
Clasificación:
5.0

Quick and easy return. No complaints. Thanks.

Alan Z. 
Clasificación:
5.0

The approval system needs other options. We did it on a Sunday morning and people didn't answer, didn't have a passport available as in a safe deposit box (bank not open on Sunday), job closed on Sunday so couldn't use that. We finally were able to get someone to answer phone but it was a very frustrating process.

Jeff L. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIM O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig Z. 
Clasificación:
5.0

AAA+ Service Had Dificulty finishing with the truck on the originally scheduled time, but the service rep too care of it easily and hassle free. THANK YOU!

Raymond E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
3.0

El cliente no dejó un comentario.

donald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

Originally was supposed to pick up in Fargo. I would suggest to not try and overbook trailers in the future. Luckily I was able to pick the trailer up on they way to Fargo, but I would have not been happy if I would have had to backtrack.

Chris F. 
Clasificación:
5.0

When I got there, there was one customer in front of me, I had parked where I was possibly blocking them in. I gave my keys to the clerk in case he needed to move my car while hooking up the previous customers trailer. In a very short period of time he came back said I was all hooked up and just needed to sign the paperwork. Fast friendly service!

Rod W. 
Clasificación:
5.0

Very courteous and helpful service. I cannot think of anything that could have been done better.

Cheryl S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gene R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
2.0

El cliente no dejó un comentario.

Brian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
No se han enviado comentarios para esta ubicación.

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