Customer Reviews for Shree Postal Annex of Danville
(Distribuidor de U-Haul del vecindario)

683 comentarios

3494 Camino Tassajara   Danville, CA 94506
(Next to safeway inside tassajara crossing)

(925) 208-4076

Horarios de la ubicación

  • Lun. - sáb.: 9:15 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 1:30 p. m.
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(925) 208-4076

3494 Camino Tassajara
Danville, CA 94506
(Next to safeway inside tassajara crossing)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:15 a. m. - 5 p. m.
  • Dom.: 9 a. m. - 1:30 p. m.
Horario especial
  • 7/4/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ray W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie L. 
Clasificación:
1.0

This location is very hard to find and we drove around for awhile looking for it and ended up paying for each of those extra miles.

Teresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH T. 
Clasificación:
1.0

I strongly disagree with your policy of not providing a credit when you returned the vehicle with more gas than expected specially now the gas is so expensive. I overfilled gas by around $65 Dlrs and was not given a credit. I am moving and have been renting trailers and trucks and buying boxes and moving materials. I think your policy only benefits uhaul

Sam S. 
Clasificación:
1.0

Have a truck aavailable as promised and as reserved

ROBERT N. 
Clasificación:
3.0

Make sure pick up site is open for time of pick up scheduled. We had to wait one hour for the pick up site to open!

Richard L. 
Clasificación:
4.0

The app didnt work to pick up the vehicle which caused delay. Staff were happy helpful though and did it manually as quickly as they could.

Martin S. 
Clasificación:
5.0

Thanks for the great service!

Leila T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

Easy, Great experience. I would rent here again the next time I need to move anything.

Carlo A. 
Clasificación:
4.0

It was just a drop off place.

Pattabiraman V. 
Clasificación:
5.0

Email final bill faster. I dropped off at about 10 am. Stil don't have final accounting/invoice This occurs every rental here. Other than that this place is great!

Russell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Morgyn T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rachael H. 
Clasificación:
4.0

I am still waiting for my receipt. Also, I put way more gas in upon my return then what was in the truck. I have been told I would see a credit on my receipt.

Jeff B. 
Clasificación:
5.0

Very convenient and employee very helpful.

Brian H. 
Clasificación:
5.0

My experience on the phone and in person was absolutely excellent. The employee that checked me in is very valuable! I was very happy with my rental.

Rowena M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie P. 
Clasificación:
5.0

Great customer service by Pilar!

Nick K. 
Clasificación:
5.0

The van was filthy as was the windshield. The seats were covered with animal hair and the entire van was dusty and dirty

James B. 
Clasificación:
4.0

El cliente no dejó un comentario.

George B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

Clean the windshield and mirrors—this van's was full of splattered bugs

RIchard F. 
Clasificación:
5.0

The staff is very helpful and friendly - I use uhaul a lot for work and always choose this location. Always pleasant and professional.

Tara A. 
Clasificación:
1.0

Poor communication with the employee that set up the reservation on what to expect and what needed to be done to retrieve the rental vehicle. I asked for a dolly and furnished blankets which I never received. The store employee was not helpful at all.

Elise S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russ B. 
Clasificación:
2.0

Employee are no kind

JONG K. 
Clasificación:
5.0

Very nice owner of the postal annex . We arrived just at closing time and he was so helpful! Excellent service.

Chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

Completed a mobile order, simple and convenient. Experience was great.

Terry H. 
Clasificación:
5.0

excellent customer service. Clean truck. A bit bumpy ride. The tie down strips can be improved by a little more space between the truck wall and the wood strips. But all in all very good!

MOHAMMED A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia A. 
Clasificación:
4.0

Everything was perfect except sign, very difficult to find this U-haul location.

VYACHESLAV K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHHAVI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sinkhoon O. 
Clasificación:
5.0

Excellent service. Great appreciation of service. 100% satisfied. Thank you very much.

CAM L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SRIGANESH M. 
Clasificación:
5.0

The lady that helped us was excellent. Helpful and courteous.

Pamela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter N. 
Clasificación:
5.0

Very convenient location and the customer service was great as well.

Zhibin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

wayne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK B. 
Clasificación:
5.0

Pinal, the Franchise owner/manager was OUTSTANDING in ALL areas of Customer Support! efficient, willing to accommodate our ever changing needs,& make suggestions when asked. The best person for the job in all respects. We can't overstate her kindness & helpfulness. Great worker. We will always use this U-Haul store whenever we need another truck. We don't think Pinal needs any improvement at all. You can't do better than having Pinal help you.

TERENCE N. 
Clasificación:
3.0

El cliente no dejó un comentario.

paul M. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS A. 
Clasificación:
5.0

Your services was proficient and professional. I will definitely recommend yo others.

ALFRED F. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHANE D. 
Clasificación:
5.0

Very quick and friendly service. Great local service for quick hauls!

STELLA S. 
Clasificación:
3.0

They gave me incorrect info re: when the van was actually due back

DAVID C. 
Clasificación:
1.0

I have rent more then 4 times with uhaul . All times no issues . This time unit was very old . Also windshield had a REPAIRED chip right in my visual . The back of the truck was filthy and had BROKEN GLASS in it . Told the rep when returning he said ohhh we usually check that i won't charge you for that ..?? TERRIBLE EXPERIENCE

CHRISTIAN D. 
Clasificación:
5.0

Easy to pickup and drop off and friendly staff.

JOSEPH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikolay A. 
Clasificación:
5.0

Michael, who helped me with the rental was friendly and very helpful with all my inquiries. I would definitely recommend anyone who needs a U-Haul to this location.

RAYMOND H. 
Clasificación:
3.0

After U-Haul internally moved my rental truck contract from one location to another, without informing me, I would be pressed to recommend U-Haul at all! I ordered a 20' truck and after I was moved to the 2nd location, they didn't have a "working" 20' truck. I didn't know what size truck I was going to get until the day before. As it turned out, a working 20' truck was brought in time for my needs. I had an event. Without the 20' truck, I would have had to rent 2 smaller trucks or drive a larger truck I would not have been comfortable driving. U-Haul needs to do better!

Pauline O. 
Clasificación:
5.0

This location could not have been more convenient… right next to the neighborhood Safeway. I had no idea that you could rent a Uhaul vehicle so close to where I live. Great service too!

Robert K. 
Clasificación:
2.0

Online pick up experience was very average. It wasted my 30 mins

Mohit M. 
Clasificación:
3.0

I booked my pickup for 8am. I got up early and was there before 8. The lockboxes were empty and I had to wait till 9:06 to get my truck when the store opened. This put me more than an hour behind. I was told the truck had 5/8 tank of gas. It barely had half. The alignment was so far off that I had to turn the steering wheel 45 degrees to the left just to keep it straight.

JOHN W. 
Clasificación:
5.0

Everything was great!

SUSAN C. 
Clasificación:
1.0

Absolutely I WILL never ever come here again, the owner Miss Panel, lied and changed my contract without my knowledge. The next day I called to ask why my contract was changed, She pretended to be an Employee, and said she knew nothing and they are busy with customers!!!! She said please call back to talk to her Employer, because she doesn't know how the uhaul contracts work....No wonder it took an hour to do paperwork, when I already had completed my online reservation and had a set contract with uhaul, she started a complete new contract and I wasn't told until the next day after I had already returned the truck the day before !!!! THEY ARE CHARGING ME OVER 433$ FOR WHAT WAS SUPPOSED TO BE 238$ THAT is Fraud!!! I TRIED TO TALK TO THE OWNER OR MANAGER ALL DAY, AND COME TO FIND OUT , MISS PANEL IS THE OWNER AND SHE PRETENDED NOT BE. She Dodged my phone calls all morning saying they are busy with customers and have no time to help me... she pretended to be OBLIVIOUS TO EVERTHING THAT HAPPENED. EVEN THOUGH she was the one who changed my contract without telling me!!!!!! STAY away from SHREE, POSTAL ANNEX, 3494 Camino Tassajara rd DANVILLE CA, 94506.

JEREMY F. 
Clasificación:
5.0

As far as overall - I'd rate this an "F". The truck wasn't available at the location I needed it and I couldn't rent it one way. I had to put on an extra 100 miles. I had a reservation to pick up in Benicia, CA. and drop off in Arbuckle, CA. This was cancelled by U-Haul and they told me I had to pick the truck up in Santa Rosa, CA. Total bullshit. This rental cost me time and effort. I'd never use U-haul again unless I have to.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VINOD N. 
Clasificación:
3.0

Explain the return process more when you're closed at the time the truck is due back and we have to close the contract ourselves. It was not made clear at all we'd have to upload live photos in order to close it out. Most people would lock the truck drop the keys THEN close out the contract. Also, uhaul in general moved my reservation to a different location 20 miles away with no call text or email. I only found out because I got a text 3 days prior about "due to covid you should do online check-in." When I called this location they had no record of my reservation and couldn't even look it up using the reservation number. I was forced then to get the size truck this location had which was smaller than what I initially reserved and needed. This truck then did not fit all our belongings we needed to move. I tried contacting uhaul via phone as well, there wait time was 60 minutes so asked to schedule a call back. When it called back it asked to confirm my name and immediately dropped the call when I was connected. Nobody called back. Overall not happy at all with uhauls service and process for this rental.

Kelsey B. 
Clasificación:
5.0

Gas levels in trucks are always almost empty. It would be nice to have them filled up or at least half full when a new customer picks up a truck.

Wendy G. 
Clasificación:
5.0

The place was awesome. Super nice and helped out from the start until the return. Would rent from them again.

CARL R. 
Clasificación:
1.0

Clean the trucks. The truck that I picked up was filthy. Windows were so smeared on the inside and filthy on the outside that it was hard to see until I cleaned the outside at the gas station. Litter filled the inside of the cab - food wrappers, cat/dog food, cat/dog fur, etc. Dirty floor mats that had not been vacuumed or cleaned. The dashboard, steering wheel, rest of the cab was greasy and dirty. If my circumstances were different, I would have walked away without the truck with a "thanks, but no thanks."

Bruce T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
5.0

No fault of this location but customer returned truck dirty and left light on so the battery was dead. Excellent customer service by the woman there as she changed me to a smaller truck so my move could happen. This truck had a broken, hanging drivers side mirror so had to be extra cautious changing lanes & backing up.

THERESA L. 
Clasificación:
5.0

Everything was excellent!! 5 Stars!!

Susan C. 
Clasificación:
5.0

I was charged for full tank of gas when I only used a quarter tank.

Steve B. 
Clasificación:
3.0

The equipment was clean but the stand of the side mirror was broken and I found it a little disturbing while driving.

Siamak S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Geoffrey W. 
Clasificación:
1.0

They over charged me! I paid 125 at first then I was never told about charging for each mile over an estimated amount the lady that helped me said I did not need to provide the exact amount and it was also not mentioned I was gunna get charged for gas I had already put in??? And a cleaning fee after I cleaned it???? Not acceptable. My bill was over 300$!!!! And I want my money back

Sarah A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Johnnoel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenna M. 
Clasificación:
5.0

I didn't know it was there and I live less than a mile from the location.

Joseph A. 
Clasificación:
5.0

Truck needs alignment and front windshield fluid ejects the wrong direction not hitting windshield.

Hameed W. 
Clasificación:
5.0

Third time using this location! They're great.

DUSTIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNA M. 
Clasificación:
5.0

I think people need to stay on top of their reservation and when the truck they reserved is due in. Trucks are in such high demand now in CA that you need to stay on top of when you get your truck! The personal at U Haul are great!

Wendy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathirvel S. 
Clasificación:
5.0

I wanted to pick up in another City and was asked to pick up 10 miles further away and then was charged for the mileage. That doesn't make sense.

Victor C. 
Clasificación:
1.0

Owner accused me of not returning a utility dolly that I never rented . His employee added it to my order , I told him to delete it, I didn't need it, but when the final bill came , he had it on there and the owner wanted to charge me for not returning the dolly. When I called 4 different times to get it corrected , the owner never called back then tried to charge me. I have American Express customer service challenge his charge. If this is how Uhaul runs there stores I would not recommend anyone ever rent with Uhaul. Extremely disappointed with the owner of this facility.

PETER K. 
Clasificación:
1.0

I was very disappointed by the service at this location with U-haul. I could not get to the van I reserved for 7:30 AM until 8:30 AM due to the manager not checking his reservation sheet the day before. I found out because he called me in the morning around 7:50 AM. He said he would arrive soon. Upon calling me, he let me know he was "doing me a favor" by getting there earlier. Once the gentleman arrived, he seemed disgruntled. I mentioned to him that I needed to be on the road by 8AM. He then proceeded to state that he had not even gotten his coffee yet. When I asked what could be done to rectify this, he said to leave my contract open and that he would help the next day. He did not help. He also charged more than the estimated price given to me the day I borrowed the van. There was no communication about any of this once he closed the contract. This is completely unacceptable. I would like someone to contact me at (773) 656-5514.

Miguel S. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
3.0

The only reason I would not recommend is because you have to return the uhaul back to this specific location which is inconvenient in many situations. I would recommend for local people because service was fast and return process is easy

Jose H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

That specific truck is on its last limbs. Transmission is going to go soon.

Aaron N. 
Clasificación:
3.0

The location was fine but the truck was dirty. I was however transferred without my knowledge. I walked to my original uhaul location only to find my truck has been moved to the next town over, causing me to have to walk back home and find a ride. I find this extremely unprofessional, and terrible service by uhaul overall. This has nothing to do with this location. This location was very nice and very helpful. Uhaul as a service though sucks.

Zachary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BEVERLY L. 
Clasificación:
4.0

Put more information on your website on how to find this location since my GPS had me circling the block, unable to find it. The entrance to the office is in the shopping center, just to the right of the Safeway store. The GPS took me to a small parking lot in the back where the trucks are.

Faye I. 
No se han enviado comentarios para esta ubicación.

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